First Service Residential

Mirabella, here in St Johns Town Center of Jacksonville, is a wonderful community. One of the best things about living in this community is having great security. Safety is one of the main concerns when managing a condo community, and Kevin G. with FirstService Residential does an impeccable job. Kevin is professional, super helpful and well prepared he takes proactive measures to reduce any risks. Day and night Kevin and his crew of security personnel conduct routine patrols around the property’s perimeter. They identify and potential risks and addresses people that live in the communities’ concerns. While background checks on the residents is not priority in our community it’s reassuring to know that if you asked, Kevin G can give an update as required. This all helps increase the level of safety for our residents.

This company does NOTHING for customer service. Several complaints have been made to the main office and no one ever calls back or responds. IF your condo association is thinking of hiring this company, you need to talk to the residents where they manage. We have had 3 companies since I bought my condo and this one is the worst!

Manager Edward Thielbar is a con man who exploits his position extorting large sums of cash from owners .He makes up fake bills, fake fines and is a fraud with no moral compass. In February he sent me a bill for 10k to pay for fake bills from vendors and then fired the vendors and getting rid of the evidence.
Thielbar is a snake and is not to be trusted in any way.

I wish I could give zero stars if I could. They are by far the worst management company I have dealt with. They charge $250 per year regardless if my tenant is new lease or same tenant with continuing lease. There is no direct phone number to reach the community manager only a call Center number to voice your concerns and grievances. If you would like to appeal your grievances and concerns they just say oh please go to the next homeowners association meeting. First service also sends their own plumber from Horning without my authorization to just take a look at the leak from my tub without doing any repairs . They charged me an unreasonable $280 just to come out to take a look at it. First service "claims"that they reached out to me multiple times and lied to me that they already paid for some of it. They also lied to me "claiming" that my contact phone number that they have on file is disconnected which is not true. Poor communication all around. They only interested in sucking money out of your pockets. Also, they send annoying micromanaging emails.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.*Refund has been received - thank you [redacted] Sincerely, [redacted] ***

FirstService Residential is the management company for the [redacted] at [redacted] *** The complainant wishes to receive a $refund from FirstService Residential because he was told by his real estate agent that basic cable and internet was provided "free." Neither cable nor internet is free His HOA just recently increased the monthly assessment to $for the remainder of FirstService cannot legally authorize a refund of the gentleman's assessment as the assessment is legally required by ALL owners in the community This is not a matter for the Revdex.com The only entity that could possibly authorize such a refund is the HOA Board of DirectorsThank you!

Surprise surpriseFS Residential is not Revdex.com accreditedThis organization does NOTHING as our HOAWe have had dead trees in the neighborhood for nearly a yearSome were finally removed and some just cut down as a stumpWhen they were removed, were they replaced? NopeOur grass looks terribleLandscapers come once a yearDog waste services don't come often enoughHold your breath walking past a container, because the service doesn't come often enough to keep the stench downThe stations run out of bags and overflowThey also didn't deliver pool passes to everyone who applied for them until August, and they underestimated the number of pool chairs needed and only added more by AugustAll in all, FS residential is famous in our neighborhood for accomplishing nothing in a timely manner and when they actually do something, they never follow through completelyI'm sad to say that the neighborhood is looking more and more like a dump thanks to them yet they continue to 'steal' our money every monthOn top of all of that they have the nerve to issue notices to resident who plant flowers in attempt to make things look nicer around hereThis company is nothing but a thief

Here is response from Jessica K***, General Manager for Sequoyah:Phil, [redacted] made her May and June payments with a credit card through [redacted] but received late fees since she did not initiate the payments until Saturday, May 13th and Wednesday, June 14th She made a request to the Board to waive the late fees and was advised by the Board by letter that if she set up direct debit from her checking account, the fees would be removed I have had several different email conversations with her (as well as in-person conversations she had with the office staff) to try to explain what she must do I advised her in an email after the email documents she submitted to the Revdex.com that David U [redacted] had advised me that Direct Debit is now called Auto Pay and can be set up to through [redacted] to be debited from her checking account each month I also advised that the debit would occur on the 3rd of the month based on the information provided by DavidShe has provided proof of a payment set up with [redacted] but it is for a credit card payment on the 15th of the month The Board President advised her by email again yesterday that the only method the Board would accept is direct debit (or autopay) from her checking account in order for the fees to be removedPlease let me know if you have any questionsThanks, Jessica K***, CMCA, AMSGeneral ManagerSequoyah Condominium [redacted] ***Alexandria, VA ***(P) ###-###-#### (F) ###-###-#### (E) [email protected](W) www.sequoyahcondos.net

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI would like to add that Toddie F [redacted] far exceeded my expectations in handling my case I submitted a fee waiver request on the advice of Toddie and was told that $would be waived A decision I was not happy with but it was better than paying the full amount and I could live with the compromise She was incredibly helpful and patient in trying to understand and explain the resolution During our conversation Toddie took the time to understand the genesis of the problem so we could find the solution During our truly delightful conversation she was able to find the problem which was the perfect storm of events to create this situation As a result of her time we were able to correct the problem and because of this very rare case she was able to fully resolve my complaint I am highly satisfied and look forward to a positive relationship with my HOA thank you Toddie Regards, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding First Service Residential has been resolvedThey reached out to me shortly after I initiated my complaintI received a check for the amount due days later (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Attached please find a memo in response to the above case #.We have reviewed this matterBefore filing the Complaint with Revdex.com, Mr [redacted] wrote to [redacted] [redacted] , the Community Manager for his community, [redacted] Attached is Mr [redacted] email reply in which he advises that [redacted] is not authored to waive the charges incurred by Mr***Only the Board of Directors of the Association may do soMr [redacted] has place this on the agenda of the next Board meeting to be held on November 8, Thank you for your assistanceAlan *T [redacted] , Esq.In-House Counsel &Director of Risk Management FirstService Residential

This company has been horrible for my neighborhoodMy family has lived in arcola center for the past yearsWe are paying tons in HOA fees with essentially no amenities to show for itThe person who manages my neighborhood sends out elaborate forms and requests to be allowed access to amenities that were promised over a year agoThere are so many rules and limitations that it almost seems like a prison rather than a walk-able up and coming community as was promisedFor example, each household is allowed guest pass for free visits to the poolAfterwards the cost is $This simply doesn't make sense to meI have other family members in similar communities that we visit a few times a year and we enjoy the pool freely and openlyThis is just one of many examples of poor management by this companyIts seems as though this is not even my neighborhoodI feel like a visitor in my own neighborhoodPlease don't hire this company to manage your property if you want the residents to feel relaxed and enjoy their community

Revdex.com: At this time, I have not been contacted by First Service Residential regarding complaint ID [redacted] Sincerely, [redacted]

I am a resident in one of First Service's properties on Long Island It takes a lot for me to write a negative review of a service however after repeated poor service, poor communication, and poor overall treatment, I had to write Very basic maintenance requests are often ignored, not responded to, and overall I don't feel that this company actually cares about the residents they serve I pay a lot of money every month in maintenance and often I feel like First Service actually thinks I'm asking for favors when I'm asking for services I pay for every month I love where I live but the management of the property is always the one thing that gets me to think about moving It's a shame but I just don't feel this company actually cares about the residents

Hello Mr [redacted] , My name is Alexa and I'm the marketing manager for FirstService Residential Arizona and I will be working to assist in getting your case resolvedI have already contacted your community manager who will be reaching out to you directlyTogether, we hope to provide a speedy resolution to this important matterIt is our goal to provide the best care that we can for your communityPlease feel free to reach out to myself or your dedicated community manager, Toddie Fowler, in the future if anything arisesWe are always here to helpSincerely, Alexa S [redacted]

FirstService's customer service is exceptionally bad, and their internal financial controls appear to be weak verging on nonexistentI have spent several hours on the phone with the company dealing with the most basic sorts of issues (rent payment)Rather than promptly addressing said issues, they have instead come up with a constantly changing array of excusesIt is genuinely astonishing that, in this day and age, such a large company could fail to competently perform even the most rudimentary tasks

Revdex.com:
At this time, I have not been contacted by First Service Residential regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding First Service Residential has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** *** ***

$in late fees have been removed from the account We apologize for your inconvenience. Mark B***, Vice PresidentFirstService Residential

This company may be a good company, I don't know What I do know is that the property manager Traci T***, does not do a good job Two years ago, the lights surrounding the building went out Despite repeated efforts to get the issue fixed, it took my threat of a suit to get it fixed(less than hours late)Now, there is a flood caused by a clogged trap The trap is between floors and has caused a lot of damageTwo plumbers, and two AC inspections later verifying that the tenants couldn't have either seen or prevented this, First Residential is doing the best they can to do....nothingCalls are not returned My latest correspondence with MsT*** was sent 9/ There is still no answer FSR does nothing to help the clients they are supposed to be representing, It appears they actively avoid any dialogue to resolve any problems Perhaps they hope that if they ignore the situation long enough, it will go awayI would like to pay my dues for a company that cares enough about their clients FSR is not that company It easy to be nice, friendly, compassionate, when there is nothing at stake I am sure FSR is that company But when there is an issue to be resolved, then we see who has quality of character FSR  is not that company