FirstEnergy Corp.

Company received a Board of Public Utility dispute with regard to the same issues in this complaintBPU response stated arrangement was needed and message was leftCsutomer's application was originally made for service by a friend of Ms *** and when fraud was discovered, the account was placed
in Ms *** name, and a deposit was billeddebt from another location was also transferred to the customer's new active account. Payment and arrangements will be needed to continue serviceI spk with customer offered arrangements and assistance.

The customer has been sent a copy of the attached disconnect notice that states payment required before 6/8, therefore $%fee would not be refunded. This fee was applicable as a reconnect fee when service was reconnected after the 6/disconnect

The Company billed a security deposit to the account per Mon Power's tariff due to the customer's payment/credit history. Late fees have applied to the account of the last months of billing history. The customer was notified on the March bill that continued past due
payments would result in a security deposit being assessed on the accountThe Company will offer the customer a one-time waiver of the security deposit. Any future late payments could result in the security deposit being assessed to the account. The current bill amount of is due 5-30-17. If paid past the due date, the security deposit will be assessed and another waiver will not be offered.

I am rejecting this response because: I have the Bank statement and bill it shows that it come out my account day's before it supposed to

I am rejecting this response because:1) my wife who's name was on the bill was terminally ill with brain cancer and we had experienced some hardshipno were in this country do you get penalized so severe for being late with a paymentI cannot change our electric company and am stuck with them.2) my monthly avg is why $500.00.I already have been in touch with channel eyewitness news out of new york and they advised me to contact the Revdex.com first and if I had no success they would get involved to investigate the issues

Tell us why here
Potomac Edison received the solar application from Vivint
Solar Developer via email on 2/2/for this customerThe application fee of $was
posted/received on 2/17/15, the job was then placed in queue for the application
reviewConditional approval was granted on
3/19/15; with the statement that a
service upgrade to replace secondary service conductors would be needed to
support the solar arrayInstructions were provided to Vivint on how to apply
for the required upgrade. Potomac Edison
received request for a work order in July 2015. Contact was not made with Vivint pm10/1/15, invoice was issued
on 10/1/and was paid on 11/1/According to Company Designer, the job stood idle for a while and then contact was made with Nicholas
Petkovic of Vivint to clarify some confusion with regard to the required
upgradeIt was explained the customer/installer is responsible for installing
the underground conduit to complete the service upgradeVivint was in contact
with a company named Tallon to do the trenching for the jobPotomac Edison is
awaiting word from Tallon and/or Vivint that the trenching has been complete in
order to release the job to scheduling to complete the upgradeOnce that is
done the job will be released for the meter exchange

On the customer was enrolled in a Human service assistance programthe balance on his account is $29.58, with no disconnect notice pending.

Initial Business Response /* (1000, 5, 2015/11/12) */
Customer has had service at her location since 6/09/and Company has only received two payments
Records show an amount of $was transferred from customer's prior account 7/28/Not sure where the amount of $customer is
referring to is coming from
Customer has disputed the matter with the PUC numerous times and her cases have been dismissed
Proper notices had been provided before service was disconnectedCustomer's service was reconnected 10/14/with a medical certificate

I am rejecting this response because:
I stand by my original complaint and will be contacting my local congressman

I am rejecting this response because:
I did cancel serviceIt is not my responsibility to pay for someone else's power

Manager Claims Department provided the following information:
10-5-Customer called in with voltage problem. Repairman
found failed customer service and replaced it
10-10-Customer filed claim with Penn Power
10-11-16 After investigating this incident a denial
letter
was sent to customer. See attached letter. Manager Operations Services spoke with the trouble man who took this particular call. What he saw coming down the customer's drive was three wire open secondary's that he needed to remove slack; however, this was not the problem. The #triplex that ran from the pole to the house was neoprene wire that historically fails. Penn Power has replaced most of it in our system but unfortunately not all of it, which was the case here. The customer did ask if the wire was bad and our employee told him it was. He then removed the faulty triplex and installed new aluminum wire. Penn Power is not liable for damaged items and no credit/refund will be given to Mr***

Initial Business Response /* (1000, 5, 2016/03/30) */
Ohio Edison assessed a security deposit in the amount of $due to late payment history; the customer has not made full payment or payment arrangements for any given bill containing a previous balance for regulated service provided by that
utility company within the past monthsThe amount of $was determined based on 130% of the estimated annual average monthly bill for the customer's Ohio Edison tariffed service for the ensuing twelve monthsCustomer has the option of provided a third party guarantor in lieu of the deposit
Initial Consumer Rebuttal /* (3000, 7, 2016/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payments have been made within days of the date of the billWe are not behind on our bills and have not had the need to call to make payment arrangements when we have always paid our bills in fullThis is unacceptable nonsense
Final Business Response /* (4000, 9, 2016/04/05) */
The security deposit was properly assessed based on payment history in accordance with Ohio rules and regulationDuring the past months, customer has been assessed (9)late payment charges and billed a previous balance on (5) billingsStatement of account is attached for review
Final Consumer Response /* (4200, 11, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Corporate greed is all I seeI plan to become very politically active regarding Ohio utilitiesI have paid in full for each months billsSad it has come to this, but we do have options :)

(The consumer indicated he/she DID NOT accept the response from the business.)
Tried that and that's why I had contacted You

Initial Business Response /* (1000, 9, 2016/02/11) */
On 9/09/2015, a new party called to take over the service at *** as of 9/10/This automatically closed *** ***'s account as of 9/09/A final bill was issued to Mr*** on 9/15/
On 12/24/2015, the
new party called to close the account as of 12/28/2015, as he has movedThis request was processed and service was turned off on 1/04/
On 1/04/2016, *** *** called because service was turned offHe is still residing at this locationThe new party that had service placed into his name provided us with an incorrect addressThis closed Mr***'s account as of 9/09/That new party then closed his account, which generated a disconnection order, causing service to be turned offMr***'s account was re-activated and an order was created to turn the service back onThe customer was advised that we will attempt to reconnect the service tonight, otherwise it will be turned on tomorrow
Service was reconnected on 1/05/
Company's position: The account was closed as of 9/09/due to a new party calling to take over serviceThat new party provided the wrong addressNo bills were issued to Mr*** between 9/16/and 1/25/Mr*** called on 1/04/to advise us that service was turned off and he is still residing at the propertyThe Company reconnected the service within hours of being notified and Mr***'s account was re-activatedBills were issued to the customer on 1/25/This was not a Company error, as the Company would not have known that the new party provided the incorrect address when he opened and closed his accountIf the customer needs payment arrangements, he should call customer service at ***

The customer has been sent a copy of the attached disconnect notice that states payment required before 6/8, therefore $%fee would not be refunded. This fee was applicable as a reconnect fee when service was reconnected after the 6/disconnect.

Initial Business Response /* (1000, 5, 2015/11/06) */
This is a non-residential service
After reviewing the history at this location the meter at this location has been stopped at this location since approximately July
The reading obtained 09/24/was which was an average of
kWh per day A check read was obtained on 11/5/demand 6.036, from 09/24/to 11/05/is an average of kWh per day The new meter is working accurately and confirms the previous meter was stopped This customer has been on service since 11/19/and has been billed zero consumption since then The company re-billed for the stopped meter starting in September
09/14/- the stopped meter was replaced The customer was re-billed for service from 09/24/to 09/14/based on a average of kWh per dayFrom 09/24/to 10/23/14, original bill was $174.27, re-billed amount would be $A manual adjust of $was given to cover the bill adjustment from 09/24/to 10/23/ From 10/24/to 09/14/the original bill was $181.12, the company cancelled these bills and re-billed for that time which was a total of $

The debt is from *** *** ** *** ** in the same name as on this inquiryI sent an email with all information needed to pursue this sold debtThe debtor is Orion Portfolio LLc *** *** ***JCPL does not hold this debt at this time, and it is past the statute of limitations for
collections. I attempted to leave a voice message on the phone provided but the person said wrong number

Initial Business Response /* (1000, 5, 2015/09/22) */
The Company signed a voucher on 8/and returned it to the Social Service AgencyPayment of the voucher has not been received, and can not be reissued according to the Agency for daysMrhas been advised of his account balance, issued a
disconnect notice in accordance with State regulations, will need to return our call and make payment and arrangements on the past due billingA detailed message has been left to continue to assist the customer, and secure continuation of electric service

Initial Business Response /* (1000, 5, 2016/05/02) */
Ohio Edison received notification from AEP Energy Inc., that Mr*** added AEP Energy Inc., as his alternate supplier effective with the first scheduled meter reading date after April 8, Ohio Edison mailed Mr*** a letter confirming
this information on March 10, The letter, which is attached advised Mr*** to contact customer service within seven days if he did not want to change suppliersNo record that Mr*** contacted customer service to dispute or cancel the enrollmentMr*** will need to contact AEP Energy Inc,to dispute his enrollment with AEP Energy Inc., and any early termination fee concerns that he has

Initial Business Response /* (1000, 5, 2015/11/09) */
As information: The service at *** has been in the name of the previous customer from 03/04/to 06/19/when another party contacted the company to submit an application for the serviceThe application was
denied and there is a large balance due on the previous customer's account
09/30/15, *** *** contacted the company to submit an application for service at ***The company requested a copy of a lease, deed, mortgage to review to determine if the application will be approved
10/05/15, *** *** contacted the company to submit an application for service at ***The company requested a copy of a lease, deed, mortgage to review to determine if the application will be approved
10/22/15, Ms*** contacted the company to advise that a lease was faxed into the locationThe lease shows Ms*** as living at ***The company is unable to verify the locationCompany requests copy of a deed, mortgage and title to prove ownershipMs*** ended the call
10/22/15, Ms*** contacted the company concerning the reconnection of serviceA second party who was not mentioned on the previous lease was also on the call and at first stated she was the owner at the locationThe second party than advised that her nephew owns the mobile home but had not transferred the title over to herThe company advised that verification is needed as to who is the person who is legally able to lease the location
10/26/15, company contacted Ms*** concerning the application for serviceThe company advised that the information received is conflictingThe lease lists *** *** as the landlord but deed provided was for *** and lists a *** *** as the ownerThe application for service is deniedThe company requests a copy of a valid lease to review to determine if the application will be approved
The company's position:
Prior to approving the application for service, the company requests a copy of a valid lease to reviewMultiple individuals have claimed ownership of the locationThe deed provided shows one person as the ownerThe company has not been provided a lease which shows the property ownerThe deed received also shows the property at Texas Ln and the company has no record of the addressThe address Ms*** submitted an application for is ***