FirstLight HomeCare of Westlake

I am rejecting this response because: The appraisal that was provided by your appraiser was so inflated to the point of being fraudulent in regards to any insurance company or claim resulting from its loss as is witnessed by my own appraisal from a reputable local jeweler I will not be responsible for the 20% of the gavel price in order to return the ring to get a refund because the so called appraisal that was provided by your companyI will reluctantly pay the restocking fee of 15% but no more Regards, [redacted] ***

As the auction company, we are very interested in seeing to it that you get what you pay forWe are not jewelers, rather auctioneers, which is why we send items to outside appraisersOur job as the auction company is to maintain an orderly auction for both buyer and sellersWe DO NOT have any control over the appraiser’s opinions nor the appraisal process, in order for an appraisal service to qualify to be hired by our company to do appraisals they must be a non selling, 3rd party, GIA educated graduate gemologists These companies are independent from us They do not sell jewelry so there is no conflict in interest Their only job is to appraise jewelry, not sell jewelry We do guarantee that items you purchase at our auction will be as described within industry standards to be accurate so far as weights, gold content, clarity, cut and color R [redacted] may return the item back for full store credit for the item or can be refunded as per our refund policy

Complaint: I am rejecting this response because: That is 100% falseI had disputed the items with Amex until the situation was resolvedI never authorized Seized Assets to return the items and issue a refund To this day, they still have not provided me with a copy of the third party appraisals, and will not respond to my email, other than "call me"I have sent numerous emails requesting copies of the new appraisals, and they have not provided them to meI want to see the supposed new appraisals Regards, M [redacted] ***

We were working with M [redacted] on a resolution and in the middle of this process and much to our surprise we were notified by American Express that customer did not want the items anymore We proceeded with our standard protocol as outlined in our terms and conditions Sincerely, Seized Assets Auctioneers / [redacted] Style Definitions */

As stated by the BusinessWe have now received the Customers ring back from a fourth appraiserThis is an appraiser we have never used before, Gemassure Geological Appraisals All appraisals were paid for by the Seized Assets Auctioneers, the auction house, at no expense to the CustomerAll four appraisals have come back consistent within industry standards as to cut, color, clarity, and weightThe Customer purchased an item that was accurately represented as verified by all four appraisalsWe have made every attempt, in good faith, to address the Customer‘s concernsThe item purchased was as representedAfter speaking with the Customer on 10/14/15, she has stated she does not want the ringPer our terms and conditions, Seized Assets Auctioneers will be charging the Customer the restocking fee and the buyer’s premium and Seized Assets Auctioneers will refund the remaining balanceThank YouSeized Assets Auctioneers

Complaint:
I am rejecting this response because: I did send the items back and they have never contacted me since that timeI have received no phone call or any email from themI was never given any optionsI have never seen the so called 3rd party appraisals
Regards,
M*** ***

Complaint:
I am rejecting this response because:The company has not sent me a statement confirming that this problem is resolvedI would like a formal response recognizing the error in the auction and/or that they will not continue to bill me
Regards,
M** ***

Complaint:
I am rejecting this response because: the item that was appraised by your "independent" third party appraiser was grossly inflated to the point of being criminally fraudulent I too bought the ring to an appraiser who stated that the main diamond was so included that he rated it as an I(your appraiser rates it an I2) He stated that the main diamond was worthless and that the original appraisal was fraudulent in order to misrepresent the item in order to get higher bidsHe is a jeweler for years and appraised the value of the ring at $1,Your return policy states that 15% of the "value" of the item as well as 20% of the hammer price is what is charged to get a refund In my estimation that puts it around $You're basically charging me the value of the ring in order to issue a refund I am willing to pay your 15% "restocking" fee as an expensive lesson on my part (I should have been more diligent researching your company on the internet and its previous Revdex.com complaints) but under no circumstances will I pay the additional 20%
Regards,
R*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10766141, and find that this resolution is satisfactory to me
Regards,
K*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10808369, and find that this resolution is satisfactory to me
I am satisfied as long as they do not try to contact me about this matter ever again thank you for your help
Regards,
*** W***

As Stated by the BusinessWe spoke with the Customer yesterdayWe issued a call tag to return the disputed item for review by an independent appraiserThe item is currently out at appraisalThe Customer is aware of the current status and we will be back in contact with him after the
item returns from appraisal Thank you.Bang the Gavel Auction

Complaint:
I am rejecting this
response because: this company continues its deceptive ways They continue to send it out for appraisals that are not 3rd party non-selling appraisers as per the terms in the agreement This will be the 4th appraisal The ring was mis-represented when sold and the company states they guarantee weight, color and clarity The weight was over represented and does NOT meet the FTC standards This issue has been going on for over months The company should honor its guarantee and offer a FULL refund
Regards,
A*** ***

Per our terms and conditions, all sales are final. MsH*** agreed to the terms prior
to
bidding. However, to resolve this to Ms
H***’s satisfaction, we reduced the restocking fee and issued a refund
Sincerely,
Seized
Assets Auctioneers

The Business Stated over the phone that they refunded the customer and resolved the issue 100%

Roman">Dear
Sir or Madam,
Please
accept this letter in response to the complaint from R*** ***
We operate in a live, real time
auction environment. Therefore, when a
person bids upon an item, they prevent other bidders from potentially winning
that item. This is why we ask all of our
bidders to agree to our terms and conditions prior to being allowed to bid at
our auctions. At this time we have
worked with R*** *** and issue is resolved
Sincerely,
Seized
Assets Auctioneers

","sans-serif">L*** *** attended our live auctions and had to
agree to our terms and conditions in order to participate in our Live
Auction. We have been in contact with Larry and we have resolved the issue to his satisfaction
Sincerely,
Seized
Assets Auctioneers

We have contacted MrDave Robb and resolved this issue
to his satisfaction
","sans-serif">
Sincerely,
Seized
Assets Auctioneers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10659222, and find that this resolution is satisfactory to me.
 
Regards,
[redacted]

As Stated by the Business. We are sending out the Customer’s item for a fourth appraisal to validate the item was as represented when she made her winning bid. She was informed of this today buy our customer service department.Bang the Gavel, Inc.

As the auction company, we are very interested in seeing
to it that you get what you pay for
We are not jewelers, rather auctioneers,
which is why we send items to outside appraisersOur job as the auction
company is to maintain an orderly auction for both buyer and sellersWe DO NOT
have any control over the appraiser's opinions nor the appraisal process, in
order for an appraisal service to qualify to be hired by our company to do
appraisals they must be a non selling, 3rd party, GIA educated
graduate gemologists
We do guarantee that items you purchase at our auction
will be as described within industry standards to be accurate so far as
weights, gold content, clarity, cut and color
Our terms
and conditions clearly state if you are not sure on an item, please don't bid
on it. When K[redacted] won the bid, she
owns the item from our consignor. As the
auction house we receive a buyer's premium for running the auction. This fee is nonrefundable along with the shipping
and handling. In an attempt to satisfy
the bidder we did receive the item back from her. We charged a 15% restocking fee for the
consignor. This is also clearly stated
in our terms and conditions
Sincerely,
Seized
Assets Auctioneers