FirstLight HomeCare of Westlake

As the auction company, we are very interested in seeing
to it that you get what you pay for
We are not jewelers, rather auctioneers,
which is why we send items to outside appraisersOur job as the auction
company is to maintain an orderly auction for both buyer and sellersWe DO NOT
have any control over the appraiser's opinions nor the appraisal process, in
order for an appraisal service to qualify to be hired by our company to do
appraisals they must be a non selling, 3rd party, GIA educated
graduate gemologists
We do guarantee that items you purchase at our auction
will be as described within industry standards to be accurate so far as
weights, gold content, clarity, cut and color
Our terms
and conditions clearly state if you are not sure on an item, please don't bid
on it. When M[redacted] won the bid, he
owns the item from our consignor. In an
attempt to satisfy the bidder we did receive the item back from him. We sent the items out to a 2nd
unrelated non selling, 3rd
party, GIA educated graduate gemologists The second report came back
and is consistent with the first report.
We were in contact with the customer; offered a few options and he chose
the refund. We refunded him as per out
terms and conditions. As the auction
house we receive a buyer's premium for running the auction. This fee is nonrefundable along with the
shipping and handlingWe charged a 15% restocking fee for the consignor. This is also clearly stated in our terms and
conditions
M[redacted] may
contact the appraisal to proceed with his claims regarding the appraisals
Sincerely,
Seized
Assets Auctioneers

As the auction company, we are very interested in seeing to it that you get what you pay for. We are not jewelers, rather auctioneers, which is why we send items to outside appraisers. Our job as the auction company is to maintain an orderly auction for both buyer and sellers. We DO NOT have any...

control over the appraiser’s opinions nor the appraisal process, in order for an appraisal service to qualify to be hired by our company to do appraisals they must be a non selling, 3rd party, GIA educated graduate gemologists.  These companies are independent from us.  They do not sell jewelry so there is no conflict in interest.  Their only job is to appraise jewelry, not sell jewelry.   We do guarantee that items you purchase at our auction will be as described within industry standards to be accurate so far as weights, gold content, clarity, cut and color.   R[redacted] may return the item back for full store credit for the item or can be refunded as per our refund policy.

MrW[redacted] has asked not to be contactedWe are an
auction environment. All sales are
final. That being said, we believe we have resolved
this to MrW[redacted]'s satisfaction
Sincerely,
Seized
Assets Auctioneers

Complaint: 10704312
I am rejecting this response because: That is 100% false. I had disputed the items with Amex until the situation was resolved. I never authorized Seized Assets to return the items and issue a refund.  To this day, they still have not provided me with a copy of the third party appraisals, and will not respond to my email, other than "call me"I have sent numerous emails requesting copies of the new appraisals, and they have not provided them to me. I want to see the supposed new appraisals.
Regards,
M[redacted]

We were working with M[redacted] on a resolution and in the
middle of this process and much to our surprise we were notified by American
Express that customer did not want the items anymore. We proceeded with our standard protocol as
outlined in our terms and conditions
Sincerely,
Seized
Assets Auctioneers

We have attempted to contact M[redacted] with no
success. However, we believe we
have
resolved this issue to the customer's satisfaction
Sincerely,
Seized
Assets Auctioneers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011076, and find that this resolution is satisfactory to me.
The Seized Assets Auctioneer's representative who confirmed this matter is resolved in both a voicemail message and subsequent conversation was professional and polite. I appreciate the swiftness of his actions and proactive involvement to help close this issue. I also respect that he took the time to contact me directly. Furthermore, I am also grateful to the Revdex.com of Santa Barbara/Tri-Counties for intervening on my behalf.
Regards,
R[redacted]

As Stated by the Business. Customer  never received her merchandise After consulting with the Auction hosting platform we have issued a onetime exception and released her from the lot. Thanks you [redacted]Bang the Gavel Auction

As stated by the Business. We have now received the Customers ring back from a fourth appraiser. This is an appraiser we have never used before, Gemassure Geological Appraisals.  All appraisals were paid for by the Seized Assets Auctioneers, the auction house, at no expense to the Customer. All four appraisals have come back consistent within industry standards as to cut, color, clarity, and weight. The Customer purchased an item that was accurately represented as verified by all four appraisals. We have made every attempt, in good faith, to address the Customer‘s concerns. The item purchased was as represented. After speaking with the Customer on 10/14/15, she has stated she does not want the ring. Per our terms and conditions, Seized Assets Auctioneers will be charging the Customer the restocking fee and the buyer’s premium and Seized Assets Auctioneers will refund the remaining balance. Thank You. Seized Assets Auctioneers

In addition to our previous response, we do not have any control over the appraiser’s opinions nor the appraisal process.  Seized Assets Auctioneers sends item out to an independent third party for Retail Replacement Value Appraisals, which are the most common type of appraisal. These types of evaluations are written for insurance needs. This would be the cost to replace the jewelry with an item of equal quality and kind, considered to be the current market price or the replacement value. This type of appraisal is done to protect you in the event of damage or loss of a valuable item. Our appraisals are conducted by independent 3rd Party appraisal firms that utilizes Certified GIA Gemologist. Appraisals should be used for verification of gemstone and/or metal weight, size, and grade only, not actual value. As per our terms and conditions, we cannot and do not have any control as it pertains to the values that the appraisers put into their appraisals and therefore cannot and do not get involved nor guarantee the appraisers opinion of values either up or down.  This is in our terms and conditions that you must agree to prior to being accepted as a bidder and at time of payment.  We clearly advise you to do your own research with regards to the values prior to biding. You may rest assured however that you may rely upon the appraisers statements as to the weights, gold content, clarity, cut and color to be accurate within industry standards. Sincerely, Seized Assets Auctioneers

I am rejecting this response because:  The appraisal that was provided by your appraiser was so inflated to the point of being fraudulent in regards to any insurance company or claim resulting from its loss as is witnessed by my own appraisal from a reputable local jeweler.  I will not be responsible for the 20% of the gavel price in order to return the ring to get a refund because the so called appraisal that was provided by your company. I will reluctantly pay the restocking fee of 15% but no more.
Regards,
[redacted]