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FirstSTREET for Boomers & Beyond, Inc.

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FirstSTREET for Boomers & Beyond, Inc. Reviews (109)

Good morning. I spoke with *** *** yesterday and we were able to resolve his concern. A partial refund had been issued on 8/27/and the refund of the addiional monies was issued yesterday. *** *** seemed satisfied with the resolution
Best Regards,
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** ***
firstSTREET
***

Thank you for your inquiry on behalf of the son of *** ***. Unnfortunately, the trucking company did not have the correct phone number to contact Mr*** to arrange for the pick up of the chair; this was likely due to Ms***s passing. The situation was corrected
on 10/8/15. I spoke to the delivery company today and Mr*** should receive a phone call within the next few business days to make arrangements to retrieve the chair. Because of the delay and in the interest of good customer service, I have processed the return and issued a credit in the amount of $back to the checking account that was used to make the purchase.
If I can be of further assistance, please let me know
Best,
** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your ad which you attached falsely leads consumers to believe they will see the messages displayed on the phones screen rather then a computer monitor Since these devices are intended for the elderly it should be clearly stated that the phone requires an internet connection rather then burying the wording in a paragraph containing language someone not familiar with technology can understand
it's unfortunate you were not so forthcoming when the initial inquiry was made as it would have saved us both a lot of time and frustrationI will not be returning the device to your as the manufacturer has graciously offered to take the device back with no questions asked
You may want to use them as an example during your customer service training
Regards,
** ***

Thank you for your inquiry After reviewing the sales call, it would seem that there was a misunderstanding Because of the customer's girth, the agent placed an order for a larger chair Unfortunately, the chair ordered does not lie as flat as the chair the customer originally
called to inquire about Because of the misunderstanding, we have issued a credit in the amount of $to the credit card on which *** *** order was originally billed.
Thank you again for your inquiry
** ***

Hello, and thank you for your email regarding *** *** I spoke with Mr*** on 12/28/and issued a credit to his credit card the amount of $299.00. This refund, in addition to the refund issued previously, amounts to a 100% refund of all monies paid to firstSTREET
originally.
Thank you for your inquiry.
** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** MY COMPLAINT THAT THE WEBSITE FOR FIRST STREET HAS INFORMATION WAS NOT AT ALL ADDRESSED IN THEIR RESPONSETHE GENTLEMAN WHO TOOK MY CALL WAS VERY PROFESSIONAL AND LISTENED TO MY COMPLAINT THAT THE TEXT OF THE WEBSITE IS MISLEADING HE ENDED THE DIALOGUE BY SAYING HE WOULD SEE WHAT HE COULD DO ABOUT THE WHITE GLOVE FEE I SINCERELY HOPE THIS DOES NOT REFLECT BADLY ON HIM.I BELIEVE FUTURE CUSTOMERS NEED TO KNOW ABOUT THIS ADVERTISING I TEND TO BELIEVE WHAT I READ AND TO MAKE MY CONSUMER DECISIONS ACCORDINGLY I KNOW NOW TO AVOID ANY FUTURE PURCHASES FROM FIRST STREET AND I BELIEVE IT WOULD BE IN CONSUMER'S BEST INTEREST TO WARN THEM AWAY FROM IT AS WELL I BELIEVE THE Revdex.com SHOULD PROVIDE CAUTIONARY COUNSEL TO THAT ISSUE AS WELL

[A default letter is provided here
which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

The customer called and spoke with Revdex.com and voiced additional concerns about the complaint she would like addressed. What type of postage was used to mail the packagesWhat happens when packages are mailed to the wrong person or the wrong address, and what would happen if they simply returned them to the sender. Why were the packages sent separately with two different names on the packages

Hello and thank you for your inquiry on behalf of ** ***, order number *** regarding her purchase of the *** ***. I am happy to respond
*** *** purchased the *** *** on 5/7/14, responding to the ad which is attached. The ad clearly
indicates the thephone required the internet to operate. Additionally, during the sales process, the agent mentioned twice the process required to hook the phone to the internet. The advertisement also references that the *** *** comes with a 60-day return policy for a refund of the product purchase price. For these reasons, the two Customer Service Agents that *** *** and her desingnee spoke with on July 28th indicated that the *** *** could not be returned.
However, in the interest of good customer relations and because it seemed that *** *** was making a first attempt to install the phone just recently, I am happy to make an exception in her situation
Please provide her with RA#*** and suggest that she return the unit in an insured and trackable manner to: firstSTREET, *** *** *** *** *** ***, ** ***. While there is a return label included with the package, it is not prepaid. Upon our receipt of the return a refund of $wil be issued to *** *** ***; *** *** will be responsible for return shipping and original shipping is not refunded.
If I can be of further assistance, please feel free to contact me
Best Regards,,
** ***
Director, firstSTREET Customer Service

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Regards,
*** ***
UPDATE: The shipping company did call me today, 10/23/15 at 2pm to arrange pick up of the chair. They are coming on Tuesday, 10/27/between 8-noon to pick up the lift chairThank you very much!

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Hello and thank you for your inquiry on behalf of *** ***. I spoke with *** *** today and explained our refund process and the associated timeline. I was able to confirm that the return of his chiar was received just today at our warehouse in ***. In the
interest of good customer relations, we have issued the refund to his credit card today. The refund in the amount of $should appear shortly on his credit card statement.Best Ragards,** ***

Hello, and thank you for your inquiry on behalf of *** *** I am pleased to respond *** *** *** *** *** *** was ordered on 5/28/ The customer contacted us on 6/2/inquiring when the unit would be received; we adived the customer that the unit
should be received on or about 6/6/ We received a call from the customer on 6/24/indicating that the unit had been refused by the customer's mother On 6/25/15, we advised the customer that we cannot be responsible for mail that is refused; the product must be returned to our warehouse before a refund is issued; we advised the customer to work with her post office to locate the unit and ensure that it was returned to firstSTREET On 6/25/15, we recieved an email from the customer indicating that the post office could not locate the refused deliveryWe contacted our returns division and requested that the returns processors be aware of the refused shipment and advise as soon as it was received On 7/6/15, we received another email from the customer's daughter inquiring about the return; again, we advised that it had not been received in our warehouse To date, we have no record of receiving the return I believe the tracking number the customer references is the original tracking number that we used to ship the product to her It does not track refused packages On 1/26/16, we received another email from the customer indicating that it was her intent to report us to your organization and to make negative comments about firstSTREET in social media.While I am very sorry for the customer's situation, I am not able to refund a customer for a product that we have not received.On 6/25/15, I refunded the customer for the warranty that her mother had purchased; the amount of that refund was $99.00. Best Regards, ** ***

Hello and thank you for your inquiry on behalf of *** *** I am happy to respond Ms*** ordered the *** *** *** on 11/14/ As is our policy, an agent from our Customer Service Team contacted her on 11/15/to review and confirm the details of her
purchase I have reviewed the telephone call and can confirm that we conveyed to Ms, *** and received her comment substantiating her understanding that the *** *** *** could be returned for exchange or refund within days only if it arrived damaged or defective We received several calls from Ms*** and her sister on December requesting to return the chair On the original call, Ms*** indicated that her father had passed away; on the subsequent call shortly thereafter, Ms*** (the sister of Ms***) indicated that her father was unwilling to use the chair The policy was reiterated and and then Ms*** indicated that the chair had a scuff on the back of the chair
We will gladly send a service technician to the home to inspect the chair for damages or defects if that is the customer's wish We did request that they send pictures to us via email showing any scuffs or scratches We have not received them
Your reference number for this inquiry is ***
Best Regards,
Jo H***

Thank you for your inquiry on behalf of *** *** *** *** his wife and I have been in contact several times since 12/4/He has now received his chair and finds it satsifactory for his needs. Should you contact him, I am confident that he will substantiate this.Best Regards,** ***
***

Hello:  Thank you for your inquiry on behalf of [redacted] Williams.  I spoke to Ms. [redacted] a short while ago and addressed her concerns.  A replacement chair is being manufactured and shipped to her as soon as possible.  The incorrect chair was shipped to Ms. [redacted] and we...

will ensure that the correct chair meets with her satisfaction.Best Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason that I am rejecting their response is because they would not even respond to my suggestion that the reason the chair is hurting my neck and back may be due to the chair not being stuffed in the right places.  As I stated to the company, I cannot sit, or recline without pain beginning within 10 minutes of sitting on the chair.   That is not normal, as I had an old recliner that I could sit and even sleep for hours, but not this one.    For the money I spent, I would think they would honor any kind of complaint or guarantee if the product is not as advertised.    
Regards,
[redacted]

+1

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]

Hello, and thank you for your inquiry on behalf of  [redacted]  I am pleased to respond.  Ms. [redacted] placed her order for the Perfect Sleep Chair via our website on 9/27/16.  We attempted to contact her to verify her order on the same day, leaving a voice mail for her to...

return our call.  She did so at around 2:30 pm on the same afternoon.  The sales agent confirmed the order and advised the customer that the chair could be returned within 30 days of her receipt if it arrived damaged or defective. Our website also indicates that the chair can be returned within 30 days if it is damaged or defective; you can view this if you visit [redacted] and click on the Perfect Sleep Chair.  It is not my understanding that the chair arrived either damaged or defective and for this reason the chair cannot be accepted for return; if I am incorrect, please advise me to that effect.  I believe that Ms. [redacted] contacted our office on 10/20/16 and this information was provided to her at that time.  Ms. [redacted] is free to contact me directly if she wishes.   
Best Regards,
 
Jo H[redacted]

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Description: Mail Order & Catalog Shopping

Address: 1998 Ruffin Mill Rd, S Chesterfld, Virginia, United States, 23834

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