FirstSTREET for Boomers & Beyond, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you a[redacted]
Regards,[redacted]

Hello, and thank you for your inquiry on behalf of [redacted].  Mr. [redacted] indicated that he returned his unit without requesting a Return Authorization from fristSTREET.  We requested tracking information that from Mr. Bivens and from his  daughter on two separate...

occasions.  They were unable to provide tracking information to us.  We still have no record of having received the return.  However, in the interest of good customer relations, and prior to my receipt of your communication, a refund in the amount of $579.00 was issued to his cc today.  We do not refund original shipping.  The credit should appear on his cc statement within the next few days.Best Regards,
[redacted]

Thank you for your note; I believe that I responded to you last week.  The issues with this customer's order have been addressed and the custsomer and I have been in contact several times.  She indicates that she is satisfied with her chair at this point. 
Thanks.  [redacted]

Thank you for your inquiry.  After reviewing the sales call, it would seem that there was a misunderstanding.  Because of the customer's girth, the agent placed an order for a larger chair.  Unfortunately, the chair ordered does not lie as flat as the chair the customer originally...

called to inquire about.  Because of the misunderstanding, we have issued a credit in the amount of $400.00 to the credit card on which [redacted]  order was originally billed. Thank you again for your inquiry. [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this...

resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Hello and thank you for your inquiry on behalf of [redacted].  Her refund in the amount of $2095.00 was issued on 5/3/16.  We contacted her on that date and confirmed the refund.
 
Best Regards,
 
[redacted]

Hello:  Thank you for your inquiry on behalf of John [redacted].  It is my pleasure to respond.  Mr. [redacted] original purchased the Perfect Choice Hearing Amplifier on 6/14/15.  The purchase comes with a one-year manufacturer's warranty.  On 1/16/16, Mr, [redacted] contacted us...

and indicated that his unit failed to function and we replaced the unit.  Mr. [redacted] contacted us on 11/9/16 and indicated that the unit was not working.  After trouble-shooting, the CSR  offered to replace the unit at a cost of $579.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/16 as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr. [redacted].  It will be necessary for him to call our office at 800-958-8324 and speak to an agent.  Mr. [redacted] will be given a return authorization number and instructions for this final exchange.  The unit is not eligible for return for refund at this point. 
Best Regards, Jo H[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Hello:  Thank you for your inquiry on behalf of [redacted], [redacted].  Mr. [redacted] contacted us on 5/5/16 indicated his desire to return the Perfect Sleep Chair; our policy is that these chairs can be returned within 60 should they arrive damaged or defective in any way.  Mr....

[redacted] contacted us again later in the day indicating that his chair was defective.  A Return Authorization was set up and arrangements have been made to have the chair returned.  Upon the chair's arrival at the warehouse, it will be inspected and a refund will be issued to Mr. [redacted]' original form of payment.  Should the chair be deemed damaged or defective, a full refund will be issued.  Should the chair be deemed to be free of damages or defects, a refund of the amount Mr. [redacted] paid will be issued, less original and return shipping.If I can be of further assistance, please feel free to contact me.
Best,
[redacted]

Hello and thank you for your inquiry on behalf of [redacted].  Her refund in the amount of $2095.00 was issued on 5/3/16.  We contacted her on that date and confirmed the refund. Best Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their proposed action is to talk to my daughter, [redacted].  I asked them if I had my daughter call, would they consider having the chair returned. Their response was absolutely not.  I can have my daughter call them if they will take they chair back. My claim is against their false advertising claims, and lying to consumers. I will be satisfied with being able to return the chair and a refund of my money. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

we found this company in my [redacted] and it had the recliner my wife was looking for. We got an excellent price. A day later a new employee in billing cancelled our order citing it was written wrong. My wife called the sales person back and they immediately replace the order upgraded us to express shipping at no charge. then our back account went genitive by over $3000 because now there were three orders in the system 2 previous (that were cancelled) and the new one. an amazing associate within their company worked with us ON A SATURDAY...her day off as well and got 2 of the orders canceled and got the money back in our bank account.....I didn't even know this could be done!!!!

Hello:  I am happy to respond to [redacted]  [redacted] response regarding the Perfect Choice Hearing Amplification Device.  Due to a system upgrade, the additional parts were delayed in shipping.  They shipped on 6/14/17.  I am not able to refund [redacted] in advance of receiving the return.  I have had a UPS return label sent to her for her use in returning the unit to us.  It should arrive via USPS within the next few days.  She will simply need to affix the label to the package and drop it off at any UPS Collection Center.  Upon the receipt of the unit in our warehouse, a refund of $[redacted] will be refunded to her original method of payment.  I have taken the liberty of issuing a refund in the amount of [redacted]or the original shipping that was collected; that credit should appear on her credit card statement within the next few days. Again, we are very sorry for any frustration Ms. Godwin experienced as the result of the unexpected delay that occurred in shipping the additional parts to her.Best Regards, [redacted]

Hello, and thank you for your inquiry on behalf of [redacted].  We apologize for any delay she has experienced in receiving her refund for the return of this chair.  While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in...

good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $2123.00.  Thank you again for contacting us.Best Regards,[redacted]

Ordered a magnifier lamp from First Street and was told it would ship 10-14 days. I received it in 48 hours. The lamp proved to be defective and so I called for an exchange. It took three calls to reach someone and when I did, he was very accommodating. I explained the issue and stated that I wanted a replacement, Sean (the rep) mailed me out a prepaid UPS label and I shipped it back at their expense. My new lamp arrived 10 days later and although I have not set it up due to a pending move, I did plug it in to check to see if the lamp worked properly and it does. The only reason I am rating it a neutral is because of their failure to return calls that are left as per the voicemail instructions and lack of attention to detail in sending the product to the billing address rather than the shipping address.

Review: On 4/27 I ordered a perfect sleep chair from this company and it was delivered on 5/9 in a deplorably used condition. At the behest of the delivery men I immediately called up the company and my suspicions of the item being a floor sample was not disputed. They said a technician would be dispatched to vacuum it and attend to the issue. Due to the nature of my illnesses my home attendant attempted to brush off some of the heavy dust. I had the item covered up with a sheet to prevent the circulation of the dust. On 5/12 someone arrived at my home and inspected the item found even more filth, took pictures and discarded the saved zipper bag of previously removed dirt but did not vacuum the chair. He said the company would be in touch with me and left. Having not received a call, on 5/26 I initiated and was told that the decision maker for my case was unavailable due to personal leave and that they would be in touch with me upon said person’s return. I waited and called again on 6/3 and was given the same response. At that time I offered to have the item professionally cleaned and the company billed and was referred back to the same response. I received the call on 6/17 and was told “Miss … , vacuum the chair yourself!” I told her I did not have a vacuum and her response was, “so what do you vacuum your floors with?” I told her I’d had enough of her being rude to me and I ended the call. Later that day the same person called back and apologized for her having told me to clean the chair myself and proceeded to ask me what I would like the company to do. I then responded that I would like a full refund. She then told me she would speak with the decision maker and be in touch. I have since received upwards of ten harassing phone calls from the company asking that same question.Desired Settlement: I would like a full refund of the money. I would like the company to immediately cease their harassment.

Business

Response:

Hello, and thank you for your inquiry on behalf of [redacted]. It is my pleasure to respond. We apologize for any frustration and inconvenience Ms. [redacted] has experienced as the result of her purchase. On 4/27/16, Ms. [redacted] ordered one of our remarketed chairs; this means that the chair that was ordered had previously been shipped and returned very quickly. The manufacturer inspects the chair to ensure that it is mechanically sound and free of all but the most minimal blemishes. This is explained to the customer at the time of the sale and offered to the customer at a significant discount. The manufacturer assures us that the chairs sent are very clean. Ms. [redacted] contacted us on 5/9/16 and described to us that the chair she received was very dusty and in need of cleaning. She asked that we have someone visit her home to have the chair vacuumed. On June 3, 2016, Ms. [redacted] indicated that a servicer came to the home and inspected the chair and took photographs of the debris removed from the chair but did not clean the chair. Upon checking with the manufacturer, we were told that the chair had been cleaned prior to the visit from the servicer. On 6/16/16, after receiving the response from the manufacturer, we attempted to reach Ms. [redacted]. On 6/17/16, we again attempted to reach the customer to suggest that we either make arrangements to have the chair returned or issue a credit in the amount of $300.00 to cover the cleaning of the chair; a voice message was left for her requesting that she return our call. On 6/23/16, we left another voice message for Ms. [redacted] asking if we might issue a credit of $300.00 for her trouble or make arrangements for the chairs return or exchange. On 6/28/16, we called and left another message for Ms. [redacted], again apologizing for the issue and requesting that she call us. On 7/22/16, we spoke to Ms. [redacted] and she indicated that she would make a decision on if she wished to have the chair returned for a full refund or if she would allow us to have the existing chair removed and replaced with a brand new chair.On 7/25/16, we left another message for Ms. [redacted] asking that she contact our office to provide us with a direction commensurate with her wishes. We are eager to hear from her so that we might resolve the issue. -Jo H[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

would not use again. item back ordered, no delivery notice/email. paid the s/h to send to elderly person out of state , item was not acceptable and was told to return it via my choice of shipping. was told that the weight was 14 lbs. (actually 17lbs.) only after pressing customer service did they give their UPS service. net net, bought an item for $95. and spent $32 s/h. end of day..the item was returned for full value, but I am out $32s/h.for a bad experience. PAY ATTENTION to how their return policy is worded. Their target buyers are the elderly and disabled and they take advantage. customer service was leaving early on a Friday and had no time to talk. told to call back on Monday and it went to an avoidance message about heavy caller volume. Shame, shame shame!

Review: I ORDERED A TV CHAIR A ON DECEMBER 3, 2015. IT ARRIVED ON FEBRUARY 8, 2016. I RETURNED IT ON MARCH 3, 2016 - IT WASN'T COMFORTABLE. THEY PROMISED (ON THE PHONE) MY REFUND OF $2095. IN 2-4 WEEKS THEN 2-6 WEEKS, THEN BY THE END OF APRIL, 6-8 WEEKS. I STILL HAVE NO REFUND. I HAVE CONTACTED THEM NUMEROUS TIMES AND EACH TIME RECEIVED A NEW TWIST TO THEIR STORY. THERE HAS BEEN MORE THAN SUFFICIENT TIME FOR THEM TO ISSUE A REFUND. I PAID THEM FULL PRICE UPON ORDERING THE CHAIR IN DECEMBER.

THEY ADVERTISE "100% SATISFACTION GUARANTEED. OUR MARKETING IS HONEST AND ETHICAL." THEIR MARKETING MAY BE BUT THEIR BUSINESS PRACTICES CERTAINLY AREN'T. I WILL APPRECIATE YOUR ASSISTANCE.Desired Settlement: AN IMMEDIATE REFUND. THE FULL PRICE WAS $2495. THEY DEDUCTED $200. FOR SHIPPING EACH WAY. CONSIDERING THE INCONVENIENCE AND WORRY THEY HAVE CAUSED ME, REFUNDING THE ENTIRE $2495 WOULD BE AN ETHICAL AND HONEST THING TO DO.

Business

Response:

Hello and thank you for your inquiry on behalf of [redacted]. Her refund in the amount of $2095.00 was issued on 5/3/16. We contacted her on that date and confirmed the refund. Best Regards, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,