would not use againitem back ordered, no delivery notice/emailpaid the s/h to send to elderly person out of state , item was not acceptable and was told to return it via my choice of shippingwas told that the weight was lbs(actually 17lbs.) only after pressing customer service did they give their UPS servicenet net, bought an item for $and spent $s/hend of day..the item was returned for full value, but I am out $32s/h.for a bad experiencePAY ATTENTION to how their return policy is wordedTheir target buyers are the elderly and disabled and they take advantagecustomer service was leaving early on a Friday and had no time to talktold to call back on Monday and it went to an avoidance message about heavy caller volume Shame, shame shame!
My father purchased the "Perfect Sleep Chair" from this company back in November The chair was not comfortable for him ( he has to sleep in this chair, very disabled), so we called to request a return of the chairI was told it would be several weeks before I heard from the shipper regarding picking up the chair It is now Feb 2nd, and after numerous calls to them regarding getting someone to pick up the chair, we are still getting jerked around I was told on 1/15, that they finally received approval for the return, and that it would be one to two more weeks before I heard from the shipper I called last week, and was assured they would get back to me NothingSpoke with them today, and now they are supposed to be getting a supervisor involvedI was told that once the chair is finally picked up, that it will be another weeks before they will return our $ UnbelieveableNothing like taking advantage of a WWII Disabled veteran I would think twice about ordering anything from this companyThe sad thing is, my dad saw the ad about this chair in his American Legion magazine and put a lot of faith in their recommendation That will be the last time
Hello, and thank you for your inquiry on behalf of [redacted] Mr [redacted] indicated that he returned his unit without requesting a Return Authorization from fristSTREET We requested tracking information that from MrBivens and from his daughter on two separate occasions They were unable to provide tracking information to us We still have no record of having received the return However, in the interest of good customer relations, and prior to my receipt of your communication, a refund in the amount of $was issued to his cc today We do not refund original shipping The credit should appear on his cc statement within the next few days.Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] I have reviewed the call and while the agent shared accurate information with the customer, it does not seem that she ensured MsPowell's understanding of the information she intended to communicate with her However, because of any misunderstandings and because [redacted] was unable to move her old email address to the***, I am happy to credit her [redacted] Card in the amount of $89.85, which represents the original shipping of $and return shipping of $which were originally deducted from her refund This credit should appear on her credit card statement.Thank you for your time and attention.Best Regards, [redacted]
Hello: Thank you for your inquiry on behalf of John [redacted] It is my pleasure to respond Mr [redacted] original purchased the Perfect Choice Hearing Amplifier on 6/14/ The purchase comes with a one-year manufacturer's warranty On 1/16/16, Mr, [redacted] contacted us and indicated that his unit failed to function and we replaced the unit Mr [redacted] contacted us on 11/9/and indicated that the unit was not working After trouble-shooting, the CSR offered to replace the unit at a cost of $579.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr [redacted] It will be necessary for him to call our office at 800-958-and speak to an agent Mr [redacted] will be given a return authorization number and instructions for this final exchange The unit is not eligible for return for refund at this pointBest Regards, Jo H***
Hello and thank you for your inquiry on behalf of [redacted] [redacted] placed her order on 4/21/with [redacted] I reviewed the call on 5/13/and it was clear that there was a disparity between what [redacted] intended to order and what the sales agent understood that she was ordering [redacted] wished to order 'the bed that turns into a chair.' While I understand that [redacted] wished to order the *** whose cost was $4999.00, the order was entered for the [redacted] *** at $1999.00, prior to [redacted] placement of her order, we had discontinued sales fpr the ***, so we were not in a position to place a new order for the *** When [redacted] contacted us, arrangements were made to have the chair returned to the warehouse and a refund issued Under conditions, refunds are issued directly to to customer account from which they initiate [redacted] paid with an electronic chaeck At her request, a paper check was mailed to her for $on The check number is *** Should the check not arrive in a timely fashion, please suggest to [redacted] that she contact me directly Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] *** We apologize for any delay she has experienced in receiving her refund for the return of this chair While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $ Thank you again for contacting us.Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of *** [redacted] Please assure Ms [redacted] that a refund in the amount of $was issued back to her checking account today; it can take her bank a few business days to credit the account We apologize for the delay; due to unforseen circumstances, our receipt of return confirmation was delayed from the manufacturer Best, [redacted]
H4ello:Thank you for your inquiry on behalf of the [redacted] family While the product had been shipped to the customer at the time of the cancellation requesti, I received confirmation today that a successful interception had occurred A full credit has been issued to the customer's credit card.I have been in contact with the customer to provide confirmation that this has occurred.Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] I am pleased to respond [redacted] was ordered on 5/28/ The customer contacted us on 6/2/inquiring when the unit would be received; we adived the customer that the unit should be received on or about 6/6/ We received a call from the customer on 6/24/indicating that the unit had been refused by the customer's mother On 6/25/15, we advised the customer that we cannot be responsible for mail that is refused; the product must be returned to our warehouse before a refund is issued; we advised the customer to work with her post office to locate the unit and ensure that it was returned to firstSTREET On 6/25/15, we recieved an email from the customer indicating that the post office could not locate the refused deliveryWe contacted our returns division and requested that the returns processors be aware of the refused shipment and advise as soon as it was received On 7/6/15, we received another email from the customer's daughter inquiring about the return; again, we advised that it had not been received in our warehouse To date, we have no record of receiving the return I believe the tracking number the customer references is the original tracking number that we used to ship the product to her It does not track refused packages On 1/26/16, we received another email from the customer indicating that it was her intent to report us to your organization and to make negative comments about firstSTREET in social mediaWhile I am very sorry for the customer's situation, I am not able to refund a customer for a product that we have not receivedOn 6/25/15, I refunded the customer for the warranty that her mother had purchased; the amount of that refund was $ Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] , [redacted] ; it is my pleasure to respond [redacted] purchased the [redacted] computer on 8/23/ I have taken the time to review the original sales call The agent clearly explained to [redacted] that she would receive days of free VIP service and after that time the charge would be $per month Further, he explained to her that she was under no obligation to continue with that service and that she could, at any time, contact our office to cancel the service Both the charge for the computer and the recurring monthly charges were billed to her debit card according to the sales call where she called us to place the orderThe first monthly VIP charge of $was billed on October 26, 2012, and have recurrred monthly since that date [redacted] daughter contacted us on 4/1/to inquire about the charges At that time, and at her request, we cancelled the VIP service [redacted] daughter asked for a refund of VIP charges be refunded; we were unable to honor her request In the interest of good customer relations, I will have the January, February and March, 2014, charges totalling [redacted] credited back to the [redacted] Debit Card ending in *** There will be three credits of [redacted] each Best Regards, [redacted]
Ordered a magnifier lamp from First Street and was told it would ship 10-days I received it in hours The lamp proved to be defective and so I called for an exchange It took three calls to reach someone and when I did, he was very accommodating I explained the issue and stated that I wanted a replacement, Sean (the rep) mailed me out a prepaid UPS label and I shipped it back at their expense My new lamp arrived days later and although I have not set it up due to a pending move, I did plug it in to check to see if the lamp worked properly and it does The only reason I am rating it a neutral is because of their failure to return calls that are left as per the voicemail instructions and lack of attention to detail in sending the product to the billing address rather than the shipping address
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn response to the reply by first STREET, I am rejecting the message the company gave in reply as it is NOT the whole truthAs a result, this is my profound and final statement concerning my request for a full refund of all fees and costs in the purchase of the perfect sleeper chair from first STREETI first made this request upon experiencing the utter neglect and rudeness of one of their sales representative and I have continued to repeat the said requestThey sent me a floor sample in deplorable condition even after explaining to the representative my health conditions which includes chronic asthma.Then they lie to you saying the chair was very clean, mechanically sound and with minimal blemishes.I have proof that their statement is untrueThey stated that the chair was not used, but was shipped out, but for one reason or the other, did not reach their destinationWhen I called them on the 9th of May about the condition of the chair, they didn't refute it was a floor sample.First street employees has trampled on my rights and I have thus lost confidence in the people that represents the companyI refuse to continue to entertain such blatant disrespectI no longer wish to do business with this companyI want all my money back just as efficiently and effectively as the company received payment for the chair I thank you for your assistance in this matter Sincerely [redacted] ***
Hello: Thank you for your inquiry on behalf of John [redacted] It is my pleasure to respond Mr [redacted] original purchased the Perfect Choice Hearing Amplifier on 6/14/ The purchase comes with a one-year manufacturer's warranty On 1/16/16, Mr, [redacted] contacted us and indicated that his unit failed to function and we replaced the unit Mr [redacted] contacted us on 11/9/and indicated that the unit was not working After trouble-shooting, the CSR offered to replace the unit at a cost of $579.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr [redacted] It will be necessary for him to call our office at 800-958-and speak to an agent Mr [redacted] will be given a return authorization number and instructions for this final exchange The unit is not eligible for return for refund at this point Best Regards, Jo H***
Hello: Thank you for your inquiry on behalf of [redacted] , [redacted] Mr [redacted] contacted us on 5/5/indicated his desire to return the Perfect Sleep Chair; our policy is that these chairs can be returned within should they arrive damaged or defective in any way Mr [redacted] contacted us again later in the day indicating that his chair was defective A Return Authorization was set up and arrangements have been made to have the chair returned Upon the chair's arrival at the warehouse, it will be inspected and a refund will be issued to Mr [redacted] ' original form of payment Should the chair be deemed damaged or defective, a full refund will be issued Should the chair be deemed to be free of damages or defects, a refund of the amount Mr [redacted] paid will be issued, less original and return shipping.If I can be of further assistance, please feel free to contact meBest, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My father did call at least twice and the technician that took my call the other day confirmed it when he said he could see that my father called twice to customer service but never to tech support. Further, [redacted] continuously gave my father the run around by telling him he was sending him an RA. Plain and simple [redacted] wanted to push my father off until the 60 days expired. If firstStreet is a respectable company they would provide me with the RA to send back the computer and refund my father's account. If firstStreet does not comply then it is a red flag that what [redacted] did is Company policy. I hope we can resolve this here with the BBB but I am happy to take it the FTC and social media next. Regards, [redacted]
I was very pleased with service that First Street provided The hearing aid was not quite what we needed and they accepted it back under their return policy Very professional and courteous treatment by their representative SeanThanks Roger M [redacted] , CA
Thank you for your note; I believe that I responded to you last week The issues with this customer's order have been addressed and the custsomer and I have been in contact several times She indicates that she is satisfied with her chair at this point Thanks [redacted]
would not use againitem back ordered, no delivery notice/emailpaid the s/h to send to elderly person out of state , item was not acceptable and was told to return it via my choice of shippingwas told that the weight was lbs(actually 17lbs.) only after pressing customer service did they give their UPS servicenet net, bought an item for $and spent $s/hend of day..the item was returned for full value, but I am out $32s/h.for a bad experiencePAY ATTENTION to how their return policy is wordedTheir target buyers are the elderly and disabled and they take advantagecustomer service was leaving early on a Friday and had no time to talktold to call back on Monday and it went to an avoidance message about heavy caller volume Shame, shame shame!
My father purchased the "Perfect Sleep Chair" from this company back in November The chair was not comfortable for him ( he has to sleep in this chair, very disabled), so we called to request a return of the chairI was told it would be several weeks before I heard from the shipper regarding picking up the chair It is now Feb 2nd, and after numerous calls to them regarding getting someone to pick up the chair, we are still getting jerked around I was told on 1/15, that they finally received approval for the return, and that it would be one to two more weeks before I heard from the shipper I called last week, and was assured they would get back to me NothingSpoke with them today, and now they are supposed to be getting a supervisor involvedI was told that once the chair is finally picked up, that it will be another weeks before they will return our $ UnbelieveableNothing like taking advantage of a WWII Disabled veteran I would think twice about ordering anything from this companyThe sad thing is, my dad saw the ad about this chair in his American Legion magazine and put a lot of faith in their recommendation That will be the last time
Hello, and thank you for your inquiry on behalf of [redacted] Mr [redacted] indicated that he returned his unit without requesting a Return Authorization from fristSTREET We requested tracking information that from MrBivens and from his daughter on two separate occasions They were unable to provide tracking information to us We still have no record of having received the return However, in the interest of good customer relations, and prior to my receipt of your communication, a refund in the amount of $was issued to his cc today We do not refund original shipping The credit should appear on his cc statement within the next few days.Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] I have reviewed the call and while the agent shared accurate information with the customer, it does not seem that she ensured MsPowell's understanding of the information she intended to communicate with her However, because of any misunderstandings and because [redacted] was unable to move her old email address to the***, I am happy to credit her [redacted] Card in the amount of $89.85, which represents the original shipping of $and return shipping of $which were originally deducted from her refund This credit should appear on her credit card statement.Thank you for your time and attention.Best Regards, [redacted]
Hello: Thank you for your inquiry on behalf of John [redacted] It is my pleasure to respond Mr [redacted] original purchased the Perfect Choice Hearing Amplifier on 6/14/ The purchase comes with a one-year manufacturer's warranty On 1/16/16, Mr, [redacted] contacted us and indicated that his unit failed to function and we replaced the unit Mr [redacted] contacted us on 11/9/and indicated that the unit was not working After trouble-shooting, the CSR offered to replace the unit at a cost of $579.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr [redacted] It will be necessary for him to call our office at 800-958-and speak to an agent Mr [redacted] will be given a return authorization number and instructions for this final exchange The unit is not eligible for return for refund at this pointBest Regards, Jo H***
Hello and thank you for your inquiry on behalf of [redacted] [redacted] placed her order on 4/21/with [redacted] I reviewed the call on 5/13/and it was clear that there was a disparity between what [redacted] intended to order and what the sales agent understood that she was ordering [redacted] wished to order 'the bed that turns into a chair.' While I understand that [redacted] wished to order the *** whose cost was $4999.00, the order was entered for the [redacted] *** at $1999.00, prior to [redacted] placement of her order, we had discontinued sales fpr the ***, so we were not in a position to place a new order for the *** When [redacted] contacted us, arrangements were made to have the chair returned to the warehouse and a refund issued Under conditions, refunds are issued directly to to customer account from which they initiate [redacted] paid with an electronic chaeck At her request, a paper check was mailed to her for $on The check number is *** Should the check not arrive in a timely fashion, please suggest to [redacted] that she contact me directly Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] *** We apologize for any delay she has experienced in receiving her refund for the return of this chair While we have yet to receive confirmation from the manufacturer that the chair has been received in their warehouse in good condition, have taken the liberty of issuing the refund to her [redacted] for the full amount billed, $ Thank you again for contacting us.Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of *** [redacted] Please assure Ms [redacted] that a refund in the amount of $was issued back to her checking account today; it can take her bank a few business days to credit the account We apologize for the delay; due to unforseen circumstances, our receipt of return confirmation was delayed from the manufacturer Best, [redacted]
H4ello:Thank you for your inquiry on behalf of the [redacted] family While the product had been shipped to the customer at the time of the cancellation requesti, I received confirmation today that a successful interception had occurred A full credit has been issued to the customer's credit card.I have been in contact with the customer to provide confirmation that this has occurred.Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] I am pleased to respond [redacted] was ordered on 5/28/ The customer contacted us on 6/2/inquiring when the unit would be received; we adived the customer that the unit should be received on or about 6/6/ We received a call from the customer on 6/24/indicating that the unit had been refused by the customer's mother On 6/25/15, we advised the customer that we cannot be responsible for mail that is refused; the product must be returned to our warehouse before a refund is issued; we advised the customer to work with her post office to locate the unit and ensure that it was returned to firstSTREET On 6/25/15, we recieved an email from the customer indicating that the post office could not locate the refused deliveryWe contacted our returns division and requested that the returns processors be aware of the refused shipment and advise as soon as it was received On 7/6/15, we received another email from the customer's daughter inquiring about the return; again, we advised that it had not been received in our warehouse To date, we have no record of receiving the return I believe the tracking number the customer references is the original tracking number that we used to ship the product to her It does not track refused packages On 1/26/16, we received another email from the customer indicating that it was her intent to report us to your organization and to make negative comments about firstSTREET in social mediaWhile I am very sorry for the customer's situation, I am not able to refund a customer for a product that we have not receivedOn 6/25/15, I refunded the customer for the warranty that her mother had purchased; the amount of that refund was $ Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] , [redacted] ; it is my pleasure to respond [redacted] purchased the [redacted] computer on 8/23/ I have taken the time to review the original sales call The agent clearly explained to [redacted] that she would receive days of free VIP service and after that time the charge would be $per month Further, he explained to her that she was under no obligation to continue with that service and that she could, at any time, contact our office to cancel the service Both the charge for the computer and the recurring monthly charges were billed to her debit card according to the sales call where she called us to place the orderThe first monthly VIP charge of $was billed on October 26, 2012, and have recurrred monthly since that date [redacted] daughter contacted us on 4/1/to inquire about the charges At that time, and at her request, we cancelled the VIP service [redacted] daughter asked for a refund of VIP charges be refunded; we were unable to honor her request In the interest of good customer relations, I will have the January, February and March, 2014, charges totalling [redacted] credited back to the [redacted] Debit Card ending in *** There will be three credits of [redacted] each Best Regards, [redacted]
Ordered a magnifier lamp from First Street and was told it would ship 10-days I received it in hours The lamp proved to be defective and so I called for an exchange It took three calls to reach someone and when I did, he was very accommodating I explained the issue and stated that I wanted a replacement, Sean (the rep) mailed me out a prepaid UPS label and I shipped it back at their expense My new lamp arrived days later and although I have not set it up due to a pending move, I did plug it in to check to see if the lamp worked properly and it does The only reason I am rating it a neutral is because of their failure to return calls that are left as per the voicemail instructions and lack of attention to detail in sending the product to the billing address rather than the shipping address
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn response to the reply by first STREET, I am rejecting the message the company gave in reply as it is NOT the whole truthAs a result, this is my profound and final statement concerning my request for a full refund of all fees and costs in the purchase of the perfect sleeper chair from first STREETI first made this request upon experiencing the utter neglect and rudeness of one of their sales representative and I have continued to repeat the said requestThey sent me a floor sample in deplorable condition even after explaining to the representative my health conditions which includes chronic asthma.Then they lie to you saying the chair was very clean, mechanically sound and with minimal blemishes.I have proof that their statement is untrueThey stated that the chair was not used, but was shipped out, but for one reason or the other, did not reach their destinationWhen I called them on the 9th of May about the condition of the chair, they didn't refute it was a floor sample.First street employees has trampled on my rights and I have thus lost confidence in the people that represents the companyI refuse to continue to entertain such blatant disrespectI no longer wish to do business with this companyI want all my money back just as efficiently and effectively as the company received payment for the chair I thank you for your assistance in this matter Sincerely [redacted] ***
Hello: Thank you for your inquiry on behalf of John [redacted] It is my pleasure to respond Mr [redacted] original purchased the Perfect Choice Hearing Amplifier on 6/14/ The purchase comes with a one-year manufacturer's warranty On 1/16/16, Mr, [redacted] contacted us and indicated that his unit failed to function and we replaced the unit Mr [redacted] contacted us on 11/9/and indicated that the unit was not working After trouble-shooting, the CSR offered to replace the unit at a cost of $579.00; typically, the one-year replacement guarantee is associated with the original purchase and the one-year manufacturer's warranty expired on 6/14/as it was associated with the original purchase.However, I will be glad to replace the unit one last time for Mr [redacted] It will be necessary for him to call our office at 800-958-and speak to an agent Mr [redacted] will be given a return authorization number and instructions for this final exchange The unit is not eligible for return for refund at this point Best Regards, Jo H***
Hello: Thank you for your inquiry on behalf of [redacted] , [redacted] Mr [redacted] contacted us on 5/5/indicated his desire to return the Perfect Sleep Chair; our policy is that these chairs can be returned within should they arrive damaged or defective in any way Mr [redacted] contacted us again later in the day indicating that his chair was defective A Return Authorization was set up and arrangements have been made to have the chair returned Upon the chair's arrival at the warehouse, it will be inspected and a refund will be issued to Mr [redacted] ' original form of payment Should the chair be deemed damaged or defective, a full refund will be issued Should the chair be deemed to be free of damages or defects, a refund of the amount Mr [redacted] paid will be issued, less original and return shipping.If I can be of further assistance, please feel free to contact meBest, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My father did call at least twice and the technician that took my call the other day confirmed it when he said he could see that my father called twice to customer service but never to tech support. Further, [redacted] continuously gave my father the run around by telling him he was sending him an RA. Plain and simple [redacted] wanted to push my father off until the 60 days expired. If firstStreet is a respectable company they would provide me with the RA to send back the computer and refund my father's account. If firstStreet does not comply then it is a red flag that what [redacted] did is Company policy. I hope we can resolve this here with the BBB but I am happy to take it the FTC and social media next. Regards, [redacted]
I was very pleased with service that First Street provided The hearing aid was not quite what we needed and they accepted it back under their return policy Very professional and courteous treatment by their representative SeanThanks Roger M [redacted] , CA
Complaint has been resolved, thanks sans-serif;"> [redacted]
Thank you for your note; I believe that I responded to you last week The issues with this customer's order have been addressed and the custsomer and I have been in contact several times She indicates that she is satisfied with her chair at this point Thanks [redacted]