Hello, and thank you for your inquiry on behalf of [redacted] Our records do not indicate that the products that Ms [redacted] refused have been returned to our warehouse We have checked extensively in our warehouse and the units have not been received here.Because Ms [redacted] refused the units, we are not able to assist her further Normally, a customer will contact our ccompany to make arrangements for a return They are instructed, at that time, to make their return in a trackable manner for their own protection This did not happen in this instance However, it is our experience that packages that are refused by the customer can take a significant amount of time to arrive back in our warehouse when they are returned through the U.SPostal Service Should the units arrive back in our warehouse at sometime in the future, we will gladly provide Ms [redacted] with a refund Unfortunately, the only recourse Ms [redacted] has at this time is to pursue the returns through the USPostal Service.I have, however, issued a refund for $to Ms [redacted] ' [redacted] ending in [redacted] for the replacement guarantee that was purchased on the two Perfect Choice Hearing amplifiers sent.Best Regards, [redacted]
Hello: Thank you for your inquiry on behalf of [redacted] *** [redacted] placed her order on 2/7/when speaking to a telephone sales agent The agent clearly explained to her the cost associated with our white glove delivery service at the time the order was placed[redacted] indicated that her call to our sales agent was the result of her inablitity to select the color chair she desired when attempting to place the order via our webstore Had [redacted] been able to successfully place the order on the website, white glove shipping would have been explained, as it was explained by the sales agent, and the charge would have been added to her purchase[redacted] was provided a total which included the cost of the Sleep Chair and the white glove delivery charge when she placed the order with the agent.For these reasons, we are not able to make any adjustmests to the white glove delivery charge for [redacted] Best Regards, [redacted] ?
I ordered a product and selected overnight delivery (cost more than the item, but delivery was crucial) A hold was put on my bank account and no email confirmation was sent Item did not deliver, gave it several daysNothingAnd, no notification from FS I called and was told that the item became unavailable at time of packing to ship (that same day it was ordered) No notification from FS I was going to cancel, but person who was helping me, apologized, discounted the overnight shipping fee and said it would go out on a specific date the following week and would arrive NEXT DAY It never delivered NO NOTIFICATION FROM FS Nothing There communication hours via phone or live chat are limited week days 9- I tried to fill out the live chat information…knowing I will not get an answer until Montoday is Sat And, live chat form has a limited amount of lines They really don't want to communicate with customers at all (is my impression) This company cannot be counted on to communicate with their consumer in any of the basic ways that other companies have made a standard
we found this company in my [redacted] and it had the recliner my wife was looking for We got an excellent price A day later a new employee in billing cancelled our order citing it was written wrong My wife called the sales person back and they immediately replace the order upgraded us to express shipping at no charge then our back account went genitive by over $because now there were three orders in the system previous (that were cancelled) and the new one an amazing associate within their company worked with us ON A SATURDAY...her day off as well and got of the orders canceled and got the money back in our bank account.....I didn't even know this could be done!!!!
I ordered a Lighted Full Page Reading Magnifier on 2/13/and still haven't received itI emailed customer service after the days they specified and they told me it was on back order and will be sent out in the next 2-daysNever received an email about shipping yetToday I called the customer service and the person told me they are on back order until tomorrowI told her that is what they told me last weekThey have taken my money out of my account, but are very poor at communicating with their customers
Hello:I am happy to address the additional questions Ms [redacted] posed in her response to you The order that Ms [redacted] placed was shipped UPS Surepost UPS was used to transport the order to the Post Office which services her area The packages were then turned over to the United States Postal Service for delivery Should a package be misdirected for some reason, firstSTREET will, of course, provide a replacement order to the customer This did not occur in this instance When firstSTREET receives packages marked "Return to Sender," my customer service team follows up with the customer to ensure that it was the customer's intention to return the package We have noted Ms [redacted] order that if and when the shipments are returned that her credit card is refunded I will also mention that, in listening to to call recording, the agent did let Ms [redacted] know that if the product needed to be returned a call to customer service for return instructions was necessary Unfortunately, I do not know why the order was broken up into two shipments and one was addressed to Ms [redacted] and one was addressed to her mother There was no indication in the call recording.Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] *** Her refund in the amount of $was issued on 5/3/ We contacted her on that date and confirmed the refund Best Regards, [redacted]
Hello, and thank you for your inquiry on behalf of [redacted] Our records do not indicate that the products that Ms [redacted] refused have been returned to our warehouse We have checked extensively in our warehouse and the units have not been received here.Because Ms [redacted] refused the units, we are not able to assist her further Normally, a customer will contact our ccompany to make arrangements for a return They are instructed, at that time, to make their return in a trackable manner for their own protection This did not happen in this instance However, it is our experience that packages that are refused by the customer can take a significant amount of time to arrive back in our warehouse when they are returned through the U.SPostal Service Should the units arrive back in our warehouse at sometime in the future, we will gladly provide Ms [redacted] with a refund Unfortunately, the only recourse Ms [redacted] has at this time is to pursue the returns through the USPostal Service.I have, however, issued a refund for $to Ms [redacted] ' [redacted] ending in [redacted] for the replacement guarantee that was purchased on the two Perfect Choice Hearing amplifiers sent.Best Regards, [redacted]
Hello: Thank you for your inquiry on behalf of [redacted] *** [redacted] placed her order on 2/7/when speaking to a telephone sales agent The agent clearly explained to her the cost associated with our white glove delivery service at the time the order was placed[redacted] indicated that her call to our sales agent was the result of her inablitity to select the color chair she desired when attempting to place the order via our webstore Had [redacted] been able to successfully place the order on the website, white glove shipping would have been explained, as it was explained by the sales agent, and the charge would have been added to her purchase[redacted] was provided a total which included the cost of the Sleep Chair and the white glove delivery charge when she placed the order with the agent.For these reasons, we are not able to make any adjustmests to the white glove delivery charge for [redacted] Best Regards, [redacted] ?
I ordered a product and selected overnight delivery (cost more than the item, but delivery was crucial) A hold was put on my bank account and no email confirmation was sent Item did not deliver, gave it several daysNothingAnd, no notification from FS I called and was told that the item became unavailable at time of packing to ship (that same day it was ordered) No notification from FS I was going to cancel, but person who was helping me, apologized, discounted the overnight shipping fee and said it would go out on a specific date the following week and would arrive NEXT DAY It never delivered NO NOTIFICATION FROM FS Nothing There communication hours via phone or live chat are limited week days 9- I tried to fill out the live chat information…knowing I will not get an answer until Montoday is Sat And, live chat form has a limited amount of lines They really don't want to communicate with customers at all (is my impression) This company cannot be counted on to communicate with their consumer in any of the basic ways that other companies have made a standard
we found this company in my [redacted] and it had the recliner my wife was looking for We got an excellent price A day later a new employee in billing cancelled our order citing it was written wrong My wife called the sales person back and they immediately replace the order upgraded us to express shipping at no charge then our back account went genitive by over $because now there were three orders in the system previous (that were cancelled) and the new one an amazing associate within their company worked with us ON A SATURDAY...her day off as well and got of the orders canceled and got the money back in our bank account.....I didn't even know this could be done!!!!
I ordered a Lighted Full Page Reading Magnifier on 2/13/and still haven't received itI emailed customer service after the days they specified and they told me it was on back order and will be sent out in the next 2-daysNever received an email about shipping yetToday I called the customer service and the person told me they are on back order until tomorrowI told her that is what they told me last weekThey have taken my money out of my account, but are very poor at communicating with their customers
Hello:I am happy to address the additional questions Ms [redacted] posed in her response to you The order that Ms [redacted] placed was shipped UPS Surepost UPS was used to transport the order to the Post Office which services her area The packages were then turned over to the United States Postal Service for delivery Should a package be misdirected for some reason, firstSTREET will, of course, provide a replacement order to the customer This did not occur in this instance When firstSTREET receives packages marked "Return to Sender," my customer service team follows up with the customer to ensure that it was the customer's intention to return the package We have noted Ms [redacted] order that if and when the shipments are returned that her credit card is refunded I will also mention that, in listening to to call recording, the agent did let Ms [redacted] know that if the product needed to be returned a call to customer service for return instructions was necessary Unfortunately, I do not know why the order was broken up into two shipments and one was addressed to Ms [redacted] and one was addressed to her mother There was no indication in the call recording.Best Regards, [redacted]
Hello and thank you for your inquiry on behalf of [redacted] *** Her refund in the amount of $was issued on 5/3/ We contacted her on that date and confirmed the refund Best Regards, [redacted]