Fitbit, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: They did not do or fix anything. Same old same old ....  I have only got one email from them- I did not respond. They do not listen. They replace and move on.  I do not want a replacement I want a fix.   
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/08/17) */
We will reach out to this customer through our internal system.

Complaint: [redacted]I am rejecting this response because: this is still ways to fool customer. I don't think they understand the ptoblemSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:They sent me an Alta Fitbit and the band does not even clasp - it is of poor quality and is not at all like the Fitbit that I purchased from them. I am requesting a full refund for my original purchase price $125.32.
 They are saying that the Fitbit charge is discontinued, but I see that it is available online. But since they cannot replace my original product, I ask for a full refund.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Effective troubleshooting did not happen. My tracker is still off line. The Business has sent a fedex label so that I can return the item. Once they refund my account, I will accept the business responseSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
The matter hasn't been resolved. The rep reiterated the same info. that other fitbit...

employees already advised me on. Essentially, they are holding the customer responsible for defective products. I haven't had a single fitbit for more than 3-4 months due to constant battery issues and yet the warranty has expired even on brand new replacement trackers. This is a poor way to treat customers.Sincerely,[redacted]

Thank you for your response.  No.  We have not received our refund yet.

We will continue to assist this customer.

We will continue to work with this customer through our CRM tool.

Complaint: [redacted]I am rejecting...

this response because: I have not received a a response from company on last email that was sent. shown  below.
 Subject: Re: [redacted]  
  [
 [redacted]  [redacted]"<[redacted]  Date: Friday, February 3, 2017, 11:31 PM    PLEASE Check the last 2 days. 
   Nothing on and lasted about [redacted] 
  I will not charge it until Sat the ** I have  pictures of the times it was synced to show proof how fast  without using feature again why I like fitbit is for all the  features and
this will prove that if used like  advertisements states might last 24 hrs if lucky.
    [redacted]  
Sincerely,[redacted]

We have located customer's case in our internal CRM and continue to reach out to move towards a resolution.

Complaint: [redacted]I am rejecting this response because: It just says that they are checking things out and will get back to me. Depending on what they find out and offer I will accept.Sincerely,[redacted]

We will continue to work with customer to move towards a resolution we can agree on.

Initial Business Response /* (1000, 5, 2015/05/26) */
We have received the Revdex.com case from the users, and have subsequently searched for her case in our system. We are unable to locate any past correspondence. We will create a case, and reach out to the user shortly.
Initial Consumer Rebuttal /*...

(2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fitbit was so prompt and kind to work with. They totally understood the issue I was having and sent another one. I would definitely recommend the product and the company.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  They are making a one-time exception to provide me with a replacement that offers the same qualities as the faulty one and that costs the same as the model they first insisted upon providing as the complimentary replacement (which did not do everything the faulty one did). Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: their customer service has contacted me previously and is no longer willing to work with me to resolve this issue. All further contact and negotiations needs to take place via an intermediary (Revdex.com).Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the Fitbit is replaced as stated in the email I received. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
Fitbit is a dishonest company that produces products that everyone on their community forum knows fail within the first year.  They guarantee the product for that first year, but their replacement product will also fail within a year.  And then there are no more replacements.
Fitbit figures, they can take almost $200 from you, and give you 1 product, and 1 replacement, and then you're out of luck.  They still make a huge profit.
Fitbit products are engineered to fail.
Sincerely,[redacted]

Hi, we are unclear why we are just receiving this case in the Revdex.com portal, as it was reported on 4/19. We have already responded to this customer and the case is considered resolved.