Fitbit, Inc.

We are still working on this case with the customer. We will reach out today.

Complaint: [redacted]I am rejecting this response because:All they were interested in is selling me a different Fitbit with a small discount.
 I'm Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I don't find it satisfactory but it does not appear you can help nor that the company plans to do anything different.  I'm tired of going round and round.  Thank you.Sincerely, [redacted]

We will continue to assist the customer in our system.

We have located customer's case in our internal CRM. We will continue to assist there and move towards a resolution with customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
We have reached out to this customer via our support system. The return package was scanned by Fedex on January 8th and is scheduled to arrive today (1/14/2016). Once the package has been received, we will process the customer's refund check.

We will continue to assist the customer and work toward a resolution.

Initial Business Response /* (1000, 5, 2016/01/11) */
We have located the case for the [redacted] in our system. We have reviewed the case, and the representatives involved will be coached accordingly. We will also assist this [redacted] with returning her device. The [redacted] can expect a response to...

their original case within the next business day.

Initial Business Response /* (1000, 5, 2015/05/26) */
We have located the case for the customer in our system. We have reviewed the case and the customer can expect a response to their original case within the next business day.

Complaint: [redacted]I am rejecting this response because: promised phone call...

From[redacted] never happened I had to call back when I did the rep put me on speaker phone where others could hear out conversation and the [redacted] in the back ground was laughing and making fun of me.  Locate my lost fit by it and whos using it not my fault it was never received or that you have a poor system of records I'm not going to send the only tracker I have back to you when I never needed to in October had I received my replacement tracker. It don't function properly but still limpin it along for medical and personal reasons I will not ship jibe back Sincerely,[redacted]

We will assist this customer via our system

Initial Business Response /* (1000, 5, 2015/06/26) */
The warranty states "original purchaser" as the only party able to lay claim to the product. Product purchased from third party retailers (Target, Best Buy, etc) has been purchased for resell with the authorization of Fitbit. Fitbit can...

guarantee the quality of the product sold, as it comes directly from our warehouse, and the warranty transfers with that sale. A product purchased through an unauthorized seller does not have the same quality assurance and has not been authorized by Fitbit.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was stated as NEW, it's not my fault that it was previously owned. Either way, it was faulty and was not owned for a year. I understand where they are coming from as a company, but faulty is faulty. Irregardless who owns the product as long as the product wasn't over a year old. And I am sure it wasn't.
Final Business Response /* (4000, 9, 2015/07/09) */
The warranty states "authorized reseller" as the only party able to lay claim to the product. Product purchased from third party retailers (Target, Best Buy, etc) has been purchased for resell with the authorization of Fitbit. Fitbit can guarantee the quality of the product sold, as it comes directly from our warehouse, and the warranty transfers with that sale. A product purchased through an unauthorized seller (e.g private seller on ebay) does not have the same quality assurance and has not been authorized by Fitbit.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]