Fitbit, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I need to receive the promised...

response by Fitbit before I can decided if their response is acceptable.  Waiting 1 business day for Fitbit to respond is reasonable.  Depending on what Fitbit proposes will determine whether or not my complainant has been resolved or not.  Sincerely, [redacted]

We will continue to work with this customer on their case.

Initial Business Response /* (1000, 5, 2016/02/09) */
We have located the case for the [redacted] in our CRM system. The [redacted] can expect a response to their original case within the next business day.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
The Surge is not designed to last. There are hundreds of complaints on the Fitbit forums with this same issue. They are selling a defective product.
 
Sincerely,[redacted]

We will assist this customer via out system. The customer can expect a response sometime today.

We will assist this customer via our system. The customer can expect a response today.

Initial Business Response /* (1000, 5, 2015/04/13) */
We have located the case for the customer in our system. We have reviewed the case, and the representatives involved will be coached accordingly. The customer can expect a response to their original case within the next business day.

We will continue to assist customer in our internal CRM to move towards a resolution with our Aria scale.

We have located customer's case in our internal CRM and will respond to move forward with a resolution with customer.

We have located the case for the customer in our system. We have reviewed the case. The customer can expect a response to their original case within the next business day.

Initial Business Response /* (1000, 5, 2015/05/08) */
We have located the case for the customer in our system. We have reviewed the case, and the representatives involved will be coached accordingly. The customer can expect a response to their original case within the next business day.

We will continue to assist customer through our internal CRM to move towards a resolution with customer.

Complaint: [redacted]I am rejecting this response because: there viable solution has been offered, inwanr to speak with senior management.Sincerely,[redacted]

We have located customer's case in our internal CRM and continue to reach out there to move towards a resolution. Our warranty policy states that the tracker will have an one year limited and if a replacement is made, the warranty does not get extended. We will provide this information to the...

customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait for the further response they indicated would be coming before deciding on whether or not it is satisfactory.

Complaint: [redacted]I am rejecting this response because: I am not satisfied with...

the resolution offered me.  I still content that the company misrepresented itself.  I was offered a 25% discount on another item.  As I see it, this still has them making money from my future sales.  I was promised what I was told by their customer service representatives would not occur in the future, but that does no good in helping to resolve my issue.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:All they were interested in is selling me a different Fitbit with a small discount.
 I'm Sincerely,[redacted]

We are still working on this case with the customer. We will reach out today.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I don't find it satisfactory but it does not appear you can help nor that the company plans to do anything different.  I'm tired of going round and round.  Thank you.Sincerely, [redacted]

We have located the case for the customer in our system. We have reviewed the case, and will be reaching out accordingly. The customer can expect a response to their original case within the next business day.