Fitbit, Inc.

We have received the customer's response, and we will continue to assist them via their original caseThey can expect a response to the original case within the next business day

Initial Business Response /* (1000, 5, 2015/06/10) */
We have located the case for the customer in our systemThe customer can expect a response to their original case within the next business day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
If they follow thru with refunding us, we will be satisfiedI will send back the broken fit bits and trackersee and in return get a full refund per fitbit customer service
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We will continue to work with customer towards a resolution through our case in our internal CRM

Complaint: ***I am rejecting this response because:They offered me another product, not resolution to the problem of expediting my refund.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: We got a replacement months ago and they should honor their year warranty. I received
a response from*** at FitBit and he is trying to say that the year warranty started December 25, which is not the start of the year warranty when we got the replacement. I am very unhappy with the canned response that *** sent out!
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
They have not fixed the problem instead they have tried to deny it.Sincerely,*** ***

Complaint: ***I am rejecting this response because: They will just tell me the exact same thing they've told me the other *** times I've brought this problem up with themI want a replacement or refund.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/24) */
We have located the case for the *** in our systemWe have reviewed the case, and the *** can expect a response to their original case within the next business day
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
My fitbit is STILL NOT WORKING

Initial Business Response /* (1000, 8, 2015/11/02) */
We have located the case for the *** in our systemWe have reviewed the case, and the case was handled appropriately
Initial Consumer Rebuttal /* (3000, 10, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I don't believe this case was handled appropriately
Final Business Response /* (4000, 12, 2015/11/05) */
After further review this case has been handled correctly
Final Consumer Response /* (4200, 14, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a waste of my money, and is not acceptable *** ***I will not be repurchasing

Complaint: ***I am rejecting this response because: I was advised by the Supervisor, ***, that a Supervisor by the name of *** would be
calling me within 1-hours todayI confirmed my telephone number and received Case # *** to reference the discussion that was heldIf I have already returned by Fitbit alta, why is it now so difficult to get a refundI do not have the product and a refund should be promptly issued as discussed in my call when I spoke to the gentleman for case #***As a result of the poor service and lack of communication/documentation by fitbit employees, I am now being required to provide information that has been submitted a minimum of times and I have still not gotten the issue resolved and have yet to receive a product that is defect-free as requested times nowI would like the following:
Refund for the fitbit Alta that has been returned.
Replacement for the defective parts in the Fitbit Charge HR
Additionally, I had to pay shipping charges at my OWN expense to return the Fitbit Alta.That is something that has yet to be mentioned as no label was provided, only a RMA.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Fitbit refuses to replace fitness tracker. They should be held responsible for lack of quality control and producing products that seem to fail not long after the warranty has expired.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As of am CDT this morning my battery has died 50% AGAIN This was after fully charging it to 100% at 6:AM CDT yesterday morning (08.31.16).Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** Fitbit followed up and gave me a *** discount on my orderI am satisfied with their response and appreciate the discount especially given the price was cut by ***after I ordered but before this matter was madeMy only feedback I would give to fibit is that I was caught between *** giving me a delivery date of May I didn't receive the item and upon speaking with *** the told my the could ship an item Ithey didn't receiveUpon speaking with fitbit I was told that it was *** faultI was caught in a dilemma
Bottom line Fibit did respond, I am satisfies and would recommend them to a friends

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: the business still insists that the only way to have my account deleted is through their automated systemI find it incredible that Fitbit cannot simply delete the accountI have proven beyond any shadow of a doubt that I own the account as I have replied to messages sent to the email address in question and honestly cannot believe that their customer service team lacks the ability to delete an account (such as in the case of abuse, etc).Sincerely,*** ***

We'll reach out to this customer using our internal tools to come to a resolution

Initial Business Response /* (1000, 5, 2016/03/01) */
WE've located this customers case and we will be reaching out to them to resolve this matter
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They contacted me
and are issuing me a new one since the band/clasp was faulty

Complaint: ***I am rejecting this response because:
I have spoken to *** * and the Fitbit Team, several times and the only response I get it:
Hi ***Thank you for your feedback regarding your Charge HR and our support team. We apologize for the frustration you've experienced with our product, and we're sorry to see you go. If you choose to return to Fitbit, we'll be happy to continue supporting you.Please let us know if you have any questions or concerns.Sincerely,*** * and the Fitbit Team
Reply directly to this email to update your case
I am beyond frustrated now and OBVIOUSLY I have questions and concerns because the crappy product doesnt perform as advertised I want upgraded to the Fitbit Charge 2, purely for the hassle and grief this company has put me through If they cannot do that, I will take further action
Sincerely,*** ***