Fitness Showrooms

[redacted] was refunded in full on 616.thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:When I called and discussed the lubricant used by the other company, I was told on multiple occasions by your staff that the lubricant would definitely damage the treadmill and that it absolutely needed the belt replaced and possibly the deckI called multiple times to clarify this as it was an insurance claim and the company was not going to cover it if there was nothing wrong found with the unitEvery time I was told that it needed a new belt and possibly the deck replacedHowever, when the tech came he said that there was no problem with the lubricant and he didn't know why I was told that the lubricant would be an issueIf I had been told that there was no problem with the original lubricant, I would not have pursued the issue furtherIt was only because I was told that things needed to be replaced that I agreed to have you come outOtherwise, I would not have had you come outWhen I called to complain, your staff kept changing their story tooThe whole experience was dishonest and deceitful and I shouldn't have to pay for the tech visit as I would have never agreed to the service visit if it hadn't been for the lying about the lubricant from your staffRegards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We requested a video of the clanking to send to the vendor to examine for their opinion on replacement for the clientWe will advise further when we have received the video which to date we have not received from the clientplease send video or audio recording to me at [redacted] We can also visit and do the video directly at the unit but it would require us to return to the houseplease adviseWe will try to get the vendor to advise a better correction or replacement of the entire unitWe shall emphasize client would prefer a replacement at this pointthank you

customer's final service request was completed on 9/12/there are no additional service issues since our last visit on the 12thplease be advised if the client did not receive a return call we may have not gotten the message and we suggest email for future inquiries: [redacted] However, we have a very long record of contacting the client over months and visiting his home so he had our full attentionPlease also be advised the model purchased by the client was sold by the vendor via internet only but made an exception for our client and shipped us one unitWe did not showcase this particular model in the collection at our store in Paramus, NJ and did not endorse whether the model had excellent workmanship or features as the other models in the brand haveThese models were of no interest to the client as they were more priceyThe model selected was particularly less expensive than the models we test and showcase and we did sell it to the client as a courtesy onlyIt should be noted that the model is very popular on the internetAdditionally, this unit has an exceptional extended warranty and since delivery was always useable, problems that occurred were quite minor

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I have continually requested a full refund, their proposed resolution might be satisfactory to me, as long as the new unit is in perfect working order Regards, [redacted]

$was refunded this morning and will be posted to the account within 2-business days and all services completion orders have been cancelled.The treadmill in question only carried a year part warranty and therefore only had a one year lifespan so to have needed a service call was not outside of the norm since Service calls requiring parts can take from 4-weeks to complete when parts are in stockIn this case the vendor had run out of this part and had to await a shipment from overseas so could not ship soonerWe obviously tried to correct without parts which was unsuccessfulwe always try to take the path of recommended by the vendorWe are sorry the attempt failed.Service is not a perfect process and often requires multiple trips.Finally, just by a simple review of your own service record indicates you have had much contact with the office so it seems overstated that no one has been handling your case; rather perhaps the case managers could not provide answers as prompt as you would have liked after the part was orderedIf you have any further questions please email [redacted] or call [redacted] to reach patricia m [redacted] directly

Complaint Information: valign="top"> We do not ship boxes to clients homes and leave them curbside, we are a full sales and service companyWe install the products we sellThe reason: the sizes of these boxes range from foot to foot height and foot depthWeight ranges from 200-pounds!!! Special tools are required to install merchandise, lifting and handling methods and so we only install our products and remove debrisClients are unaware of these sizes that will arrive at their curbThere are many companies that do "drop ship" curbside but it is not our practiceThese out of state, internet companies are very careful with their signed terms and conditions, however clients have no idea the massive size and weight of the boxes alone, never mind the contents and it is putting clients in a bad situationOur corporate center noticed the order was specific to avoid the installation process and it was denied for that purposeWe contacted the cardholder within hours of order to adviseWe did offer an installation package if the client wanted to continue the order which was declined by himWe realize after this isolated experience that many clients will ask our showrooms to match offers of out of state companies who drop curbside and we are unwilling to drop boxes curbside so when we print a new run of sales order forms we intent to add a clause : "our corporate center reserves the right to review and deny this offer to order merchandise for any reason"This may place clients on a greater notice that an offer to order equipment is not yet accepted until we have performed our due diligence review at corporate of the order parameters or unique circumstancesWe are disheartened we could not convince Mr [redacted] to order these products with their proper installation but understand he wants to install himself and therefore there are many companies who can do that for him that he made us aware of in our showroomsHis payments were stopped same dayThe good news is he can still have these items, dropped to his curb at the price he wanted to payThe bad news is, with out three men or a forklift through a window, he will have very little chance of actually opening these boxes and using these items! Professional grade fitness equipment requires installation and serviceThank you and happy holidays

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausethe business refuses to listen or properly respond to my complaintThey have also been quite nasty in their emails directly to meThey are a horrible business and should receive an F rating
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

message for ***/ #*** ***, I read your complaint with Revdex.com, my question is, didn't you call us in to review the work of another servicer complaining of white powder form the unit? Should we not charge for those services and that said, how would we offer such services? We
had to charge you to see the condition, regardless of whther a further action plan was advisedAm I missing something or can you be more specific what your problem is? Wh ydid you contact us and ask us to go to your home to look at the treadmill? Sincerely, Natalie R*** Director of Showroom Development Fitness Showrooms *** * *** *** *** *** *** *** *** ***
*** Let Hudson Capital finance your amenity-driven business with 0% interest

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client refunded in full on 02/**/

Complaint Information:

valign="top"> We do not ship boxes to clients homes and leave them curbside, we are a full sales and service company. We install the products we sell. The reason: the sizes of these boxes range from 6 foot to 8 foot height and 4 foot depth. Weight ranges from 200-600 pounds!!! Special tools are required to install merchandise, lifting and handling methods and so we only install our products and remove debris. Clients are unaware of these sizes that will arrive at their curb. There are many companies that do "drop ship" curbside but it is not our practice. These out of state, internet companies are very careful with their signed terms and conditions, however clients have no idea the massive size and weight of the boxes alone, never mind the contents and it is putting clients in a bad situation. Our corporate center noticed the order was specific to avoid the installation process and it was denied for that purpose. We contacted the cardholder within 24 hours of order to advise. We did offer an installation package if the client wanted to continue the order which was declined by him. We realize after this isolated experience that many clients will ask our showrooms to match offers of out of state companies who drop curbside and we are unwilling to drop boxes curbside so when we print a new run of sales order forms we intent to add a clause : "our corporate center reserves the right to review and deny this offer to order merchandise for any reason". This may place clients on a greater notice that an offer to order equipment is not yet accepted until we have performed our due diligence review at corporate of the order parameters or unique circumstances. We are disheartened we could not convince Mr. [redacted] to order these products with their proper installation but understand he wants to install himself and therefore there are many companies who can do that for him that he made us aware of in our showrooms. His payments were stopped same day. The good news is he can still have these items, dropped to his curb at the price he wanted to pay. The bad news is, with out three men or a forklift through a window, he will have very little chance of actually opening these boxes and using these items! Professional grade fitness equipment requires installation and service. Thank you and happy holidays.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I have continually requested a full refund, their proposed resolution might be satisfactory to me, as long as the new unit is in perfect working order. 
Regards,
[redacted]

[redacted] was refunded in full on 6/*/16 upon review of his return made at the showroom on 6/*/16.thank you

customer's final service request was completed on 9/12/16. there are no additional service issues since our last visit on the 12th. please be advised if the client did not receive a return call we may have not gotten the message and we suggest email for future...

inquiries: [redacted] However, we have a very long record of contacting the client over months and visiting his home so he had our full attention. Please also be advised the model purchased by the client was sold by the vendor via internet only but made an exception for our client and shipped us one unit. We did not showcase this particular model in the collection at our store in Paramus, NJ and did not endorse whether the model had excellent workmanship or features as the other models in the brand have. These models were of no interest to the client as they were more pricey. The model selected was particularly less expensive than the models we test and showcase and we did sell it to the client as a courtesy only. It should be noted that the model is very popular on the internet. Additionally, this unit has an exceptional extended warranty and since delivery was always useable, problems that occurred were quite minor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I called and discussed the lubricant used by the other company, I was told on multiple occasions by your staff that the lubricant would definitely damage the treadmill and that it absolutely needed the belt replaced and possibly the deck. I called multiple times to clarify this as it was an insurance claim and the company was not going to cover it if there was nothing wrong found with the unit. Every time I was told that it needed a new belt and possibly the deck replaced. However, when the tech came he said that there was no problem with the lubricant and he didn't know why I was told that the lubricant would be an issue. If I had been told that there was no problem with the original lubricant, I would not have pursued the issue further. It was only because I was told that things needed to be replaced that I agreed to have you come out. Otherwise, I would not have had you come out. When I called to complain, your staff kept changing their story too. The whole experience was dishonest and deceitful and I shouldn't have to pay for the tech visit as I would have never agreed to the service visit if it hadn't been for the lying about the lubricant from your staff. Regards, [redacted]

 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I completed my answer on 7/*/16 and it is noted in the case notes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

$407.08 was refunded this morning and will be posted to the account within 2-3 business days and all services completion orders have been cancelled.The treadmill in question only carried a 1 year part warranty and therefore only had a one year lifespan so to have needed a service call was not...

outside of the norm since 2013. Service calls requiring parts can take from 4-6 weeks to complete when parts are in stock. In this case the vendor had run out of this part and had to await a shipment from overseas so could not ship sooner. We obviously tried to correct without parts which was unsuccessful. we always try to take the path of recommended by the vendor. We are sorry the attempt failed.Service is not a perfect process and often requires multiple trips.Finally, just by a simple review of your own service record indicates you have had much contact with the office so it seems overstated that no one has been handling your case; rather perhaps the case managers could not provide answers as prompt as you would have liked after the part was ordered. If you have any further questions please email [redacted] or call [redacted] to reach patricia m[redacted] directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]