Fitness World

I have had a back injury 4 years ago and couldn't use their services but I was still paying my monthly fees. Only 2 years ago I requested to suspend my membership due to my injury. They asked for a medical report which I have been providing every 6 months. This time my doctor was away and I couldn't get him to provide me the report to keep my suspension going. Steve Nash charged my account for $30+ and when I contacted them for a refund as I won't be using their services. They refused and offered future credit to my account. I informed them that this won't be realistic as I may not be fit to go back any time soon. Renee and Conni refused to assist and claimed that the $30 is for "maintenance" for a gym that I haven't laid a foot in for more than 4 years. I have now cancelled my subscription for good.

I absolutely find Steve Nash business practice to be inconsistent with others in their field. A lack of transparency and honesty is totally missing from their attributes.
My spouse and I joined and of course no fault of the company we couldn't find the time to go to the gym. We indicated that we would eventually be relocating out of the geographical radius that would allow for automatic cancellation and was told we needed to submit proof of relocation. Well like any other move, we got busy in the process.
We had telephone calls with representatives and was told of the requirements needed for cancellation.
The thing I find worrying is that, we haven't used their facility or services for over six months and they have no flexibility for understanding our position. Anyway, we have decided to finally write a letter, as is instructed, but we were told that in the interim (30 days) we will be billed.
This I find really appalling. I trust others do their research before joining because their policy is more like a straight jacket than any other.
I must caveat to say the personal trainer we had was very professional and well trained in his craft--the business practice however needs total revamping.

The business is charging me an "ANNUAL ENHANCEMENT FEE" even though I cancelled my membership after two months due to an injury.

My fiancé and I went into the Park Royal branch and got a tour of the brand new vicinity back in August. We originally wanted to sign up for a pre-pay plan where you pay for the whole gym membership for x amount of months up front. It makes it cheaper in the long run. They had told us the promo of waiving the enrolment fee ($200') was ending that day and we had to sign up for a bi-weekly payment of $40. C explained to us that they are currently trying to create pre-pay plans one would be $1400 for 22 months which is $63 a month and it would include x amount of personal training sessions. Then after the 22 months the rate would lower to about $40 a month. She also cautioned us and said that since it was a new branch they were not sure when they would unveil the plans but they were hoping by September. We got the seal of approval from the GM Darya G as well. We signed up under the understanding that we were guaranteed the switch over and reassured that when the pre-pay plans were available we could switch over, which they refused to add to the contract. We thought that at most we would be paying for the $80 monthly plan for a maximum of two months..

Over the past few months we kept checking in with C and she kept saying keep checking in, it might be unveiled in the grand opening.. keep checking back.. for a total of 6 times. Finally today my fiancé decided to ask someone else and the person told us that their club will not be offering ANY pre-pay plans.

We are currently very upset that this branch was leading us on for this long. They did not adhere to their oral contract and after they decided that there was no pre-pay plans available at this branch, C continued to lead us on with false pretences that the pre-pay plan was coming & to "keep checking in."

We are currently locked into contract until August 4, 2018 under false pretences due to false advertising, information and promises. We are trying to have a life long commitment to health and have chosen their club but not like this

Steve Nash Clubs overcharges and continues to keep my credit card information on file despite revoking authorization of use and is unwilling to accept that I have moved out of province and therefore am entitled to cancel my membership

I did the two-week free trial at Steve Nash. I really enjoyed it, but did not end up getting a membership because of the price. I instead got a memebership at Club 16. Nearly one month after my free trial at Steve Nash, they called to see how I enjoyed it and if I had received my free personal training session. I told them I didn't because no one had told me of it. So I wanted to redeem it and set up an appointment. I loved my trainer and was highly interested in doing personal training. I was only in Vancouver for another 8 weeks, before I had to go back to Missouri for university. Unfortunately, to do personal training at Steve Nash, you have to have a full membership. They have an enrollement fee of nearly $100 and then bi-weekly payments. On top of that I had to pay for personal training sessions. I asked specifically and multiple times if I could just get a monthly pass and then cancel it at the end of the summer, when I returned to school. The General Manager of the Marine Drive location promised me I could. Their cancellation period is 30 days, so he said once I booked my flight to bring in proof. At the end of July I had my flight booked and e-mailed him. I provided him with proof of my flight as well as my housing at university. I never heard back from him again, dispute me e-mailing him multiple times. In September and October of this year I was still getting charges on my credit card. I called and left a message for him, but he never returned my call. Frustrated, I called back the following week and a lady told me to forward her the e-mails. She answered me the following day saying that that was not sufficient proof of me moving and they could cancel my membership now, but I would still owe them $200 for the past two months, even though I did not go. I loved my personal trainer, but this whole canceling my membership has been a terrible experience and I am highly unimpressed.