Fitness

Initial Business Response / [redacted] (1000, 8, 2015/12/29) */ We would be more than happy to take care of this for [redacted] if he is able to provide the carbon copy of his cancellation form which would have been given to him at time of cancellationIf [redacted] is unable to provide written proof of this, we will need him to stop back in the club to complete a cancellation form during office hours Monday through Friday 9am to 7pm Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted to reach out and provide extra clarity and my calls were not returnedI reached out two or three times by email and twice calling the store during regular business hours with no returned contact of any kindI have those calls recorded which I disclosed to the employees who picked up the phone on those attempted contactsAt this point I've done all I'm willing to do to help you make sense of your internal filing issue Why would I save the proof of my termination of contract for over two years when I followed your protocol exactly as asked and after that the payments stopped coming out of my accountHow am I to assume that there was never a resolution when there were no payments charged and no requests for them until two years later? Your own records will show I have not attended the location in more than two years in accordance with my statement

I am rejecting this response because: I have filed out the cancellation form and sent certified mailI wish I would have done more research about this gym before signing upI'm not the only person that has had this problem with this businessThe best solution in my opinion is a full refundThe only reason they are still in business is because no one governs them from stealing from peopleThis is unwarranted business practices and should not be allowedIt's a shame that your company is ran the way it isFitness 19s business ethics are far from appropriate especially at this location and you can read just about any social media review or consumer report to see thatJust refund my money that you stole.Thank you

Member joined our gym on 12/26/Her dues were at $per month and an annual fee of $We get numerous calls inquiring how to terminate membershipsPer Fitness contract, there is no cancellation fee; however, we must receive days written notice and your account balance must be at zero for the cancellation to fully processIt is very possible that this member came in to cancel and walked away still a memberSwindling? No, often times members cancel, but don't necessarily want toWe try to understand that life gets in the wayIf we can help you, why not!? Sometimes that means we will offer to lower your dues, give you personal training sessions on us, or put your membership on a holdIn this situation, the member took our offer and she chose not to cancel, thus continuing payments and membershipOur policy states that in the instance of a missed payment, you may be subject to a $late feeThat late fee is typically added weeks after the missed paymentPrior to adding that late fee we do our best to contact the member to update billing and settle the balanceThis member's account went a couple of months without responding to our point of contact regarding her balanceAround September, we were able to contact her and I told her that she would need to come into the facility to fill out our short cancellation form, but that we would not be able to fully process it until the account balance was at zeroShe owed for her July, August, August Annual fee, and late feesI was able to waive the most recent late fee and she agreed to set up a payment planShe came in on 09/06/and filled out the cancellation form making her last billing date 09/15/After signing the form, we were unable to contact her again and she never paid on her balanceFor that reason, she was sent to our local collections agency on 10/13/for a total of $for July, August, August AF, September, and late feeApproximately weeks ago, this member came into our facility to workoutI tried to discuss the account with her and she told me she would come in at a later time to setup another payment plan; a situation we have offered numerous times, she has agreed to, and after many failed attempts to contact her, she fails to provide us an amount, schedule, or even begin date of the paymentsWe are all human and realize financial hardships do occur; we have a standing policy accepting payment plans and do our best to work with members who are willing to work with us

[redacted] was refunded, along with the main member on their account for an overchargeThey then were also credited a month for the mishap, billing to resume on 1/15/ [redacted] came in on 1/17/to cancel her membership, and had an outstanding balance for the January monthly duesFrom the date of cancellation, members also are aware per their agreement that they will receive one more monthly billing Thank you, [redacted] ***

Hi I'm the new manager at fitnessHuntington Beach my name is [redacted] ,this issue was resolved memberships where cancel A refund check was sent out a week ago if you have any other questions feel free to ask thank you- [redacted]

As you are aware Fitness 247, eb,Inc., as new group owners we apology for all of your inconvenient I understand your frustration There is a Processing fee to cancel with the Gym with that I will refund you $on June 1, I would like you to consider staying as a member we dont want to push you away We would love to have you continue your health goals with us we offer free tanning free daycare and our new hours are very competitive Sincerely Fitness 247,eb inc

After we had canceled the husband's membership, on the way out of the club, he had told us to cancel his wife's membership as wellThis gave us verbal confirmation to go ahead and terminate the wife's membershipWe had not charged either of these members a cancellation fee of any sort, which is required due to the membership option they had chosenI hope this clears this upPlease let us know if you need anything else from us.ThanksMatt P***Fitness York

As noted in the attached documentation, Fitness required me to return the membership card with my request for termination effectively ending my opportunities to use the facilities costing me initially $ I complied with your instructions to send a termination request in writing by certified mail at a cost of $ Since the termination request was required to be sent by certified mail only, I expect to be reimbursed for that cost as wellI submitted the request for immediate termination on May yet you still deducted $from my account on May 26th bringing the total that you owe me to $ I'm sure you agree that these are reasonable reimbursements and will consider this matter closed only when I have been recompensed

Complaint: [redacted] I am rejecting this response because: Although I appreciate the prompt response, I would like some clarification on the closing statement“I have set up the account in question to cancel per your day notice” The certified letter was sent in mid-November Is the day notice effective as of this date? Would you be able to provide me with an effective date of cancellation? what and when last payment will/was drafted? etc Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Per the notes in this account, the member called today and the account was cancelled and is in research for the refund The letter for the cancellation is scanned into one of the accounts so I'm sure this was strictly a human error in overlooking the second account listed in the letter.We have been in business in the area for years and are locally owned and operated, if the member had contacted us directly we could have easily resolved this issue The management will authorize the refund today of months X $20.74=$ The cancellation letter was dated 3/21, the billing date on the account was the 22nd of every month, 3/22/dues would have run prior to receipt of the letter Therefore the months in question are April-Nov 2015, or months.ABC Financial is one of the largest fitness billing companies in the US and handles thousands of gyms and accounts, there was no malice in this oversight.A refund may take up to 3-business days to see back on the account

We have cancelled him for tanning from here on out, however we had no documentation to support his statement, and therefore are unable to refund himWe are offering monthly dues credit for five months and two personal training sessions

Complaint: [redacted] I am rejecting this response because: Fitness has been contacted numerous times to cancel with no response Have called and left messages for the manager with no reply Finally received a returned phone call from "Bobby" today (after a year+ of messages), who stated he was the owner, which, I might add is false, based on a DOC search He was extremely rude and hostile when I requested a refund He refused to provide his last name, email address or any legal/corporate contact information to pursue legal recourse Before filing a formal complaint with the AG's office, including small claims action, I am looking for a full refund of all monies deducted from my account to date Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.This account was canceled months ago by phone, by email, Facebook review, in the store, by certified letter / instructions during the phone call goes to the gym and to ABC financialI was on the phone with ABC financial for over minutes including full time during that call I express my concerns over the fact that it had to be a certified letter since I was calling them to let them knowI also called the gym because I don't think that that is correct but I was told that that is the way it is and [redacted] the certified letterNeither phone call included in any discussion of movingThe fact that we're bringing up written documentation for moving at this point I don't understand where that came from and I don't like liesI do not want to be contacted by this companyAt this point they're calling me times a day, which is causing problems in my work placeI explain this during my call to the ABC financial and to the gym I also briefly reference tits in my face book reviewI attempted contacting them, I attempted Facebook preview thinking that I would reach the right person to fix this situation, email back to the email that are sent to me and looked up emails for ABC financial which is what I was told to do by the beach location, I went in and talked to mid-cities location to ask them how to cancel an account and they said all I needed to do was to call ABC financial and let them know that I was no longer interested in a gym membershipSo I'm having a hard time understanding why my card after months is still continuing to be billedI had to go into my bank and change my credit card and my debit card because they continue to charge after I asked the account to be canceledThis is absolutely ridiculousMy son also has an account there because he's in a minor it is attached to my account so I don't understand why they cannot find itI also have a concern with them not being able to find it considering we reference that in our conversation the first time they looked up his account to tell me that it was delinquents which it shouldn't have beenWe cancelled his boot camp class because he did not like it the very first monthYou're welcome to pull up his attendance to verify that informationI don't know at this point what else to do to get the company to quit harassing meIt's causing problems in my work place it's causing stress and it's not neededI do not want any kind of service from this companyI don't know what the references to the move but I would like my account and my son because we did not go there we will not use those servicesAt this point I would like my account cancelled as of the very first time that I let both ABC financial and the gym know I wanted cancelled months ago by phone, by email, facebook review, 4, my certified letter her instructions hearing the phone call post to the gym into a b c financialMy son's name is [redacted] He is years old and and does not need the harassment either! Please resolve this matterIt seems ridiculous to have to take further action over something so easy to fixIt is documented that I called and no longer wanted serviceIt is on a Facebook review I no longer want serviceIt is in a certified letter I no longer want serviceIt is in emails I no longer want serviceIt is clear by this complaint I no longer want service, please tell me why we can't reach an agreement about my son and I not wanting service! The harassing calls need to stop and the account needs to be closed dated as of first date of contact please!l Regards, [redacted]

Fitness prides it's self on providing a high level of customer service, we do everything we can to ensure each and every member understands our membership agreement.Our membership requires a 30-day written notice in order to cancel; this notice is required in writingWe encourage members cancel in person so they can receive a copy of the signed cancellation form Monday through Friday 8am to 8pmIf those times are not accommodating, members also have the option to mail us a letterManagement is available Monday through Friday 8am to 8pm and more that willing to discuss any issue that may ariseDue to the content of this complaint multiple attempts have been made to contact the member in order to remedy the issueIf any misunderstandings occurred throughout the process of enrollment or afterward we are unable to resolve them due to an inability to contact the membersWe would be more than willing to correct any mistake made on our part, please do not hesitate to contact us to resolve this issueThank You, Fitness llc Management [redacted]

Fitness Oceanside requires a day written notice to cancel to terminate membership [redacted] gave written notice on 5/17/Therefore she was billed once more on 6/15/16, that is her final billNo further billing will occurThank you,Team

Great gymThey know what they are talking aboutThey will also take the time to explain thing to you and make sure you understand

This is the first time I have seen this complaint as apparently it went to my spam box directly, so I apologize for not responding sooner I went thru my emails and I have from the manager, Jeff, asking for a freeze for this member The first was dated 2/17/and the month freeze was set up and as you will see from the transactions, it ran from March to May The second email was received on 6/requesting a second freeze for months and it was set up from July to Sept.Normally we have a month max per year but we gave this member an additional months in for the surgery The complaint states the surgery was in June, I do not know why the March-May request was made, I can only assume the surgery was rescheduled perhaps? But regardless, we did provide the full month freeze that was requested as you can see by the transactions attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, this business still needs to alter its business practices This proves they can and/or are willing to cancel the account of someone within a day or two, when pushed hard enough Change the damn policy Regards, [redacted] ***