Fitness

Credit card charges by Fitness for February and Fitness are still being disputed with the credit card companyFitness bought out Fitness Fitness closed on 1/23/without giving any noticeFitness did not disclose anybody of the purchase of Fitness We have charges to our credit card for the February from Fitness for $and March for $from Fitness Since Fitness bought out Fitness 2000, both fraud charges to our credit card for February and March should be refunded by Fitness if the charges are not reversed by the credit companyFYI, all former customers of Fitness are encountering the same problems with the two gyms as we reported

This former member signed a health club agreement on 12//2013, agreed to pay $98monthly, and initialed the Auto Renewable box (see top right hand side of the agreement, seeinstructions)Member fell behind on dues mid year Aug paid $to catch up,only to fall behind again Member was stilunder contract obligation.Enclosed is a copy of original agreement.Enclosed is an accounting of monthly ledger.Enclosed are letters sent to member without response.This former member was sent to Action Collection Services on 10/27/ 15, and they notified himat that timeACS tells me that they have his debt today @ $He recently called FitnessInc., and stated that he had been contacted by ACS in 2015.This former member insisted over the phone that he cancelled this agreement, but Fitness Inc.does not have anything in writing for this requestThis is an integral part of any cancellation,and we keep recordsPlease see membership agreement page #under "Buyers Rights" forreasons to cancelFitness Incnever received anything in writing for this request, nor did hequalify in any way for cancellationThere is no reason that we would withhold a cancellationrequest, if he adhered to the contract.Fitness Incunderstands that sometimes the public does not fully understand their obligations, orhow to cancel a contractTherefore, Fitness Incoffers to settle this in full @ $175.00, if paidbefore 06/15/2016.Sincerely, [redacted] ***

I would like to start with thanking you for being a valued member with us and let you know we appreciate you giving us the oppertunity to earn your businessI appologize for any miscomunication that has taken PlaceI did reply to this complaint in a tmely manner and am not sure why I received a 2nd notice to respondI sent it from my phone via emailOur memberships are set up as month to month or as a paid in fullYour memebrship is designed as the month to monthWith that being said per the monthly membership agreement/contract you signed states that you can cancel at any time with a day written noticeWe are more than happy to accept your lettere a as your day written notice however at anytime that one`s notice is given there is one more recurring monthly withdrawl to take placeHence the day noticeWe would be more than happpy to clear up the balance upon a payment of which is rightfully owed and was agreed upon when opening the membership agreementIn this case it is one more billingI hope this helps clear up any confusion that there may have beenIn the future I would reccomend popping into the facility or place of business you may have a dispute with to then directly talk with a manager or supervisorI promise I responded to this time sensative matter in a timely response initiallyHad you popped in this misunderstanding would or could have been cleared up weeks agoIf you would like to schedule a appointment to go over this matter further either in person or over the phone I am available typically Monday - Thursday 10am - 8pmYou can reach me by phone [redacted] *** I often work weekends as well however they are not set like the work week.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.BUT, I want to know why it took the amount of effort it did in order to get the membership frozenWhy was I told it would be taken care of and then not? Why did no one from corporate contact me to tell me that it had finally been done? And why was my message read and ignored when I tried contacting again on 4/5? I want the answers to these questions pleaseThe amount of locations that you have and the free child care that were mentioned have nothing to do with thisI know I may be coming across as a witch, but I'm so tired of having to fight tooth and nail at various businesses for good customer service Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As you can see by the response of the business they just want to get me into the location do they can try and talk me into rejoining with them and this is the problem I have had all along that is why I sent the letters instead of going into the actual locationThe message from the company even states I called and I submitted a letter and they still do not understandI did not send a letter by certified mail that's just ridiculous that I have to pay money to cancel a membershipI mailed a letter to the location I opened my membership and I also went online and did she there was some kind of main or corporate address and I also sent a letter thereThis Revdex.com complaint is another form of letter to cancel this membership as I do not have time now do I want to go into a location so these people can try and talk me in to stayingI'm never going or ever recommending anyone to this facility they just want your moneyIn the attachment you can see the last letter I sent was on 5/and in the second attachment you can see the day and time I completed the letter Regards, [redacted]

Good afternoon! I am writing in response to complaint ID# [redacted] I called and spoke to customer, apologized for any issues on our part, let him know that his membership was canceled and he would no longer be billed in the future If you should need anymore information, please feel free to let me knowThank you,Maria E***Club CoordinatorFitness Greentree

This is email is in response to [redacted] Balbuenas complaint to the Revdex.com about Fitness which happened around December 15th, 2014As of right now we have been trying to get in contact with either, [redacted] or her sonWe previously had the agreement out, but it had gotten re-filed, so we have no contact information for either party.We had tried emailing the email address that was given to us by the Revdex.com, but there is yet to be a response.Before we can make a final decision on the refund we just want to be sure that it was not [redacted] ’s signature or initials on the agreement itself.Once we have confirmed that it was not [redacted] ’s signature and was her sons, then we can issue a refund check in the amount of the $and the $stop chargeIf there are any further questions or concerns please contact back at this email( [redacted] ) or the number listed below [redacted] ***ManagerFitness Rocklin [redacted] Fitness CA 119, LLCLonetree Blvd Ste 101Rocklin CA 95765###-###-####

Business supplied email: [redacted] Use this address for any contact with the Revdex.com

To whom it may concern,We apologize that this customer continued to receive text messages after unsubscribingWe have contacted our text messaging company and had this customers number removed off our contact list.Sincerely,Fitness Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.ID [redacted] Fitness refunded the to my checking account, however, they did again withdraw the for July which I told them not to My bank paid it back to me and debited the company,I have lost only $20.00, so I consider myself fortunate To anyone getting involved with the Fitness at this location, I say Beware! Regards, [redacted]