January 29, Dear [redacted] ***: I received a copy of the complaint ID# [redacted] I am also working with the Toyota Motor Sales USAState of Maryland Investigation Division Maryland Motor Vehicle Administration, and Toyota of Fort Meyers Florida on this issue currently effecting *** [redacted] The error causing the issues with [redacted] was caused by Toyota of Fort Meyers an Auto Nation owned dealership.This dealership made a clerical error in their system and reported repairs under the incorrect vehicle identification number (VIN).Today (January 29, 2015) I spoke with Shawn the service manager of Toyota of Fort Meyers and he indicated he had spoken to both [redacted] and the Maryland State investigator [redacted] ***He is currently working with Toyota Motor Sales USA and [redacted] on correcting the errors so | they no longer show up under the incorrect VINIt is not clear how quickly this all will be resolved but all parties involved that can correct the error are showing effort in resolving the issueI also contacted [redacted] and she confirmed Toyota of Fort Meyers with monitoring by investigator [redacted] (investigator for the State of Maryland Investigation Division Maryland Motor Vehicle Administration) are working on the correction currentlyShe thanked me for our efforts but confirmed she now understands we (Fitzgerald Auto Malls) can’t fix the error due to we were not part of the errorI advised [redacted] that I appreciated her acknowledging we did not do anything wrong and that we have been helpful in pressuring the dealership involved to act on correcting their errorIn closing it is clear this complaint after the true facts have been found, was opened against the incorrect business, I am formally requesting this complaint be removed from Gut Revdex.com record and transferred to Toyota of Fort MeyersSincerely, Gil B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are the ones who suggested that the vehicle may have had a recall not meI am not the confused one and neither are they They gave me the loaner car because they knew they were at fault and this gave them time to do their own investigations, that's what I was told by the service managerHe had me wait for days while he consulted with [redacted] on a possible recall or [redacted] defectSo how am I confused? I have limited knowledge on that issue so how could I have known about it if they had not brought it to my attention? Also, they took the loaner back after I rejected their offer of a years lease on a [redacted] (only)Their offer was leasing a [redacted] which cost $plus $added for the remaining loan balance, plus tax & tagsFrom this they would get a $rebate from [redacted] which they say is their gift to me for the damaged car Very clever FitzgeraldSo after I traded my Car for $3500, bought a car from them in good faith for $ I paid $in car payments, now I have a balance of $left and no car because of their negligenceNow they are trying to force me into a $month lease and telling me I can walk away from the lease after years as if they are doing me some big favorThis is how these big company's trick and scam the small consumers and get away with it because we don't have a string of lawyers and mega bucks to fight in courtThe fact is that Fitzgerald sold me a car which was defective and they choose to overlook it and prepare a certified Inspection certificate regardless, just because they canNow they are waving a waiver in my faceAs I said before, I signed the waiver because I thought they were telling the truthBut they are scammers and this is what many used car dealerships doForge their Maryland Inspection CertificatesTheir mechanic said that if they had at any point place this car on a lift during inspection, they would known that it would only last for a short time because of the level of corrosion on the bottom frameAt least he said they would have looked a bit further because corrosion happen over time MrRose needs to consult with his salesman Axel, the service advisor Chris, the mechanic at Fitzgerald [redacted] Service, Gill, and all the other personnel that spoke with me I honestly don't think he has a clue what transpired with this vehicle he is just a representative of Jack F [redacted] trying to weasel the company out of a bad situationWhere was he when I was going back and forth with all the managers both sales and service trying to get this resolved? Why was he not involved? why has he just now surfaced? Regards, [redacted]
[redacted] Case# [redacted] Facts in this case are as follows: Vehicle is a [redacted] LX [redacted] purchased vehicle on Feb 9th Vehicle was sold “AS IS” with no type of warranty Mileage at time of sale 118, [redacted] declined to purchase extended warranty coverage On March 18th vehicle returned at 120,miles (driven miles) Complaint noise from vehicle a Found CV boot had fresh tear – grease on brake rotors b Found hair line crack in exhaust manifold Dealer offered 50% goodwill assistance toward repairs – owner declined repairs On July 29th vehicle returned with 127,miles (driven 8,miles) Complaint vehicle over heats/hard to start/check engine light is on a Found engine damage due to server overheating – recommend engine replacement b Found substance in radiator that has restricted coolant flow c Found CV boot still torn d Found exhaust manifold still cracked Vehicle has been reposed by lien holder – Aug 29th Fitzgerald has made a goodwill offer to assist in repair if owner is able to regain procession of vehicle [redacted] Office of Consumer Affairs has inspected the vehicle prior to repossession a Investigator [redacted] is handling this case for [redacted] In closing: This vehicle was sold AS IS with no warrantiesThe owner has driven the vehicle for a total of 8,miles from purchaseOwner has still not repaired needed items brought to her attention over 7,miles agoFitzgerald Auto Mall has offered to assist twice but [redacted] has not accepted assistance on the AS IS vehicle she purchased and declined to purchase any extended warranty coverage [redacted] has unit September 12th to accept assistanceAgain this vehicle was sold AS IS with no warranties Please feel free to contact me directly at ###-###-#### or [redacted] Gil B [redacted] Fitzgerald Auto Malls
[redacted] > 4:PM (minutes ago) tome, [redacted] , [redacted] , [redacted] June 5, K Street, 10th Floor Washington DC 20005- Re: [redacted] Complaint Complaint: [redacted] Anita Horne, I am writing to you in reference to complaint ID# [redacted] I am requesting you please consider the facts in this case of: ** [redacted] was not our customer ** [redacted] did not receive any services from our dealership ** [redacted] did not pay any monies to Fitzgerald [redacted] for the alleged services The alleged transaction was requested by a third party purchasing a used vehicle from ** [redacted] This third party brought the vehicle to our dealership and requested a Maryland State InspectionThis inspection was performed under the guidelines of MarylandThe vehicle had several failed componentsThe third party and our customer left with the vehicle and list of failed components** [redacted] was not present or requested any service from our dealership This complaint did not have to be responded to due to the facts aboveWe request the complaint be removed from our records with the Revdex.com Thank you, [redacted] Fitzgerald Auto Malls
May 29, Dear [redacted] ***This is in response to customer complaint; [redacted] On May , 2014, [redacted] purchased a [redacted] from our dealershipIt was a one owner vehicle with 116,miles on the odometerThe [redacted] vehicle was sold with an "As-Is” warranty that only requires the dealer to perform a Maryland Safety Inspection (MSI)Under the MSI guidelines, we are not required to inspect the engine.During the processing of the sale, we offered [redacted] the option to purchase an extended warranty [redacted] declined the purchase of the warrantyIf [redacted] had purchased the extended warranty the engine problem would have been covered.At some point after the sale of the car, [redacted] took the [redacted] to his personal mechanicAfter talking to his mechanic, [redacted] then contacted his salesman at our dealership, [redacted] explained the problem [redacted] told [redacted] that the engine problem was not covered under our warrantyHowever, we did tell him that we would possibly be able to help him, but he needed to bring the car to our shopNo financial commitment of any amount was discussed [redacted] at that time told [redacted] that he would take care of the problem himself.Upon receiving your letter, we have made another attempt to [redacted] to bring the car to our location [redacted] brought the car to us last night and our shop is currently in the process of inspecting the damage to the engine.According to the guidelines of the "As-Is” warranty, and our initial request to [redacted] to bring the car in, we do not feel we were negligent in the sale of this carHowever, in our good faith attempt, we will work with the customer toward a resolutionPlease let me know if you have any further questions.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did tell Mat and the other incompetent mx tech that I don’t care what you think you heard I'm telling you it’s a grinding noise in the breaks and that’s all I authorized to fix that and not anything elseI even told Linda the service advisor it’s the breaks grinding and authorized them to fix that only, After they ran there bill up doing what I NEVER AUTHORIZED them to do (they found and fixed what I originally intended and authorized them to fix RUST ON THE BREAK ROTOR{which causes a grinding noise when stopped} Just the fact that they saw and fixed THE RUST ON THE BREAK ROTOR, WHICH CAUSED THE GRINDING BUT THAN deleted THAT PART from there files as if to hide the fact that they screwed up(and they also never Noted that on the bill either as they credited the bill out) the RUSTED ROTOR that caused the grinding proves that all the other actions were just there unfair tries to bus the customer, try to run the bill up and there made up BS to add hours of labor(also I would request that you notified the Md State ASC authorities that these two mechanics can even think of telling a customer and trying to get him to believe that tearing out carpets and seats because of two pens causes GRINDING WHEN YOU STOP which shows how incompetent and uncaring they really are, this customer deception CAN NOT AND MUST NOT BE TOLERATED Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because it does not address the issue or support the conclusion that the diagnosis the business provided was true For example, it argues that I was not the customer; which is irrelevant to whether the repair list was an honest appraisalThe car was my responsibility, the buyer wanted to buy it, the buyer insisted on taking it to this business in advance, and the unsupported list of needed repairs led the buyer to not only not buy it, but to stalk me until I had to threaten to call police In addition to interfering with this sale, the response spends more time on its objection to my reviews than it does supporting that the repairs were properly diagnosedThis mean-spirited, off-topic, unresponsive letter is more proof that the business has no support for this list of needed repairs, not lessThe business has a history of this behaviorI note that other reviews of this business have had the same experience of listing unneeded repairs There are poor reviews, including one reviewer on Google who reported the exact same thing - a diagnosis of a "bent control arm" that was not really bent by a reviewer named [redacted] ( [redacted] )The business complains the car is not availableI telephoned the business when I received the list of repairsThe car was available thenNo one was available to explain this to me when I calledSince the car was for sale, it should be no surprise that it is no longer in my possessionThe car was sold to a person who lives in another county, and Fitzgerald lost its opportunity to respond when it was provided to them The slow response is no reason to bring it backThere was no evidence of a bent control armThis problem is generally accompanied by noticeable out-of-alignment issues and problems with the bushingsThe list of needed repairs does not mention any alignment issues or issues with bushings, and none were noted by any of three drivers, including the potential buyer of the carThere is already independent evidence that the list of needed repairs is inaccurate or falseThe car has passed inspection elsewhere in Maryland after this incident without the need for any of the repairs listed by the businessIf the business can support the repair list that the control arm was bent, it should do soThis response does not Regards, [redacted]
August 5, To whom it may concern,I am responding on behalf of complaint [redacted] in reference to the customers service visitI personally drove with the customer, so that he could point out the specific noise that he wanted fixedThe customer asked me to drive as he felt the noise was coming from the left rear brake assemblyI asked what kind of noise it was and he replied that I would hear it as soon as I accelerated and again when I applied the brakesI did indeed hear the noise several times while accelerating and stoppingI was assured by the customer the noise we had experienced was the noise he was concerned with.I asked the customer to drive the vehicle so that I could sit in the back seat, and possibly hear the noise betterI did hear the noise and told the customer that I believed the noise he was complaining about was coming from under the driver seat area and sounded like something rolling back and forth on the floorI told the customer that we would have to remove the back seat bottom and possibly the driver's seat to find the source of the noise and he agreed to leave the vehicle with us for the day and take a loaner vehicle.The technician that worked on the vehicle did experience the noise and started the diagnostic process by removing all of the loose items in the car and placing them in one of four labeled boxesThe technician then started disassembling of the interior and found the source of the noise (a pen under the carpet rolling back and forth on the metal floor pan, when accelerating and braking.) There was also a pen inside the passenger floor air duct under the front seatThe removal of the pens was the end of our noise, and was test driven by the technician and the customer to verify the repairThe customer did pay for some time and material charges for the repair but not allThe service department at the discretion of the service director internally charged two hours of labor to machine the front brake rotor as a goodwill gesture for the customerThe front rotors had alight rust ring but did not make any noise and as the customer said he knew the noise was from the back of the vehicle.I believe are charges where justified and the vehicle is fixed.Brett D Service Director
December 3, 2014Dear [redacted] ***:I am sorry that the consumer is unhappy with our response, but there appears to be some confusion on her part about whether this vehicle has been recalledOur service Manager checked with [redacted] and found that there has been no recall of this [redacted] for rust problems.I would also point out that we gave the consumer a loaner car at no charge while we checked into her complaint, even though we were under no obligation to do so.Again, I’m sorry she experienced this problem but that is not the fault of our company.Sincerely yours,George R.Vice President Customer Relations
[redacted] Sep (days ago) tome [redacted] ***: Please find amended final resolution proposalI am updating to request any profits the dealer made in the resale/auction of my trade in vehicleIf the dealer is to reverse sale and refund the difference of what I am owed, the dealer must include profits it acquired from the auction/resale of the vehicle and should not be allowed to claim that equity for itselfSince it cannot return the car, it must pay me the difference in value of what I am owed I invested $15,(+) in this vehicle, which was worth about $8,at resale/auction it Please find amended resolution attached Please also note that I have contacted and requested oversight of Revdex.com counsel in light of irregularities in the hopes of achieving fair and honest resolution and to avoid further dealer dirty tricks Thank you Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, I agreed that *** contacted me and was to set up an appointment for
me to bring in the car, I asked him to email me the appointment reminder
However, when I received the reminder, I saw someone else's name on it which
was the name of the same man that I checked in/checked out my car with on (who was
very rude), so it brought back unpleasant memories; and after reading
other customer complaints about Fitz I decided not to take my car back to
Fitzgerald ToyotaI took my car to my God father's mechanic, who checked my
car and will continue to service it going forward.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did tell Mat and the other incompetent mx tech
that I don’t care what you think you heard I'm telling you it’s a
grinding noise in the breaks and that’s all I authorized to fix that
and not anything elseI even told Linda the service
advisor it’s the breaks grinding and authorized them to fix that
only,
After they ran there bill up doing
what I NEVER AUTHORIZED them to do (they found and fixed what I originally
intended and authorized them to fix RUST ON THE BREAK ROTOR{which causes a
grinding noise when stopped}
Just the fact that they saw and
fixed THE RUST ON THE BREAK ROTOR, WHICH CAUSED THE GRINDING BUT THAN deleted
THAT PART from there files as if to hide the fact that they screwed up(and they
also never Noted that on the bill either as they credited the bill out) the
RUSTED ROTOR that caused the grinding proves that all the other actions
were just there unfair tries to bus the customer, try to run the bill up and
there made up BS to add hours of labor(also I would request that you
notified the Md State ASC authorities that these two mechanics can even think of
telling a customer and trying to get him to believe that tearing out carpets and
seats because of two pens causes GRINDING WHEN YOU STOP which shows how
incompetent and uncaring they really are, this customer deception CAN NOT AND
MUST NOT BE TOLERATED
Regards,
*** ***
December 3, 2014Dear *** ***:I am sorry that the consumer is unhappy with our response, but there appears to be some confusion on her part about whether this vehicle has been recalledOur service Manager checked with *** and found that there has been no recall of this *** for rust problems.I would also point out that we gave the consumer a loaner car at no charge while we checked into her complaint, even though we were under no obligation to do so.Again, I’m sorry she experienced this problem but that is not the fault of our company.Sincerely yours,George R.Vice President Customer Relations
May 28th, Dear **.In regards to complaint # ***, Service Manager *** *** contacted *** *** on May 15th, and spoke to her about her concerns*** requested she bring the vehicle in for an Inspection and to start an oil consumption test, they agreed to an
appointment time on Monday May 19th, *** *** did not show for that appointment.I have reviewed the documents and found that *** *** brought her Toyota *** * into our facility on March 31st, at 7:41am to have factory recalls performedThe recalls included a reprogramming of the computer and also the inspection and potential replacement of the rear suspension arm with a wheel alignmentThe inspection and potential replacement of the rear suspension arm requires the alignment be done 1st and an epoxy cast placed over the adjusters on the arm and a period of time to dryThis recall is performed by a specific team of technicians and there is prep time and dry time requiredDue to the timing this recalls takes; we were unable to complete the recall on March 31stWe offered *** *** a loaner to keep from inconveniencing herThe recall was completed on April 1st and the Repair Order was Invoiced at 10:05am as shown on the attached invoiceThe technician also did a Multi Point Inspection as shown on the attached sheetThe oil level was not marked on the sheet, I have spoken to the technician and he does not remember the vehicle due to the amount of time that's gone by arid the amount of similar vehicles he works with each day.The mileage was recorder correctly on the initial write up sheet and then transposed when the Service Advisor typed it onto the Repair OrderThis was done in error on our behalfThe mileage has been documented on our records to reflect the correct mileage.There would have been no reason for the technician to drain the oil from this vehicleWe were not requested to perform any maintenance service, so I am assuming the oil is burning thru the engineThe engine in this vehicle is prone to oil consumption as shown in Technical Service Bulletin # T-SB-*** (attached) Since this is the customer 1st and only visit to us, we are not sure how long it was since her last oil change and how much oil is actually burning (i,eqt per 1,miles etc.) or how fast, it's burningI am proposing that we do an oil consumption test (as shown on page of the attached TSB) on this vehicle and if it is found that the oil Is being consumed internally, we will contact Toyota on the customers behalf about possibly assisting in the repair needed to correct the problemThe customer would need to provide maintenance records showing the oil has been changed on a regular basis to receive this possible assistanceThe oil light was not on when the vehicle left our store and as stated in the customer's complaint 'The oil light started flashing the next day" which at that point the oil level may have been slightly low, but the customer did not address this warning light until weeks later on May 12thHow much oil was consumed in those weeks? It is the customer's responsibility to occasionally inspect their fluid levels including the oil, as stated on page in the manufactures owner's manual (attached)There are also instructions for checking the oil on page (attached).In closing, I do not feel we have performed our duties in a negative mannerI have not been in touch with the customer since receiving this letter, but would be happy to contact her to further discuss the possibility of Toyota assisting herPlease let me know if you would like me to do soAlso please let me know if you have any further questionsOur goal is to assist our customer in resolving this concern.Thank you,
*** ***>
4:PM (minutes ago)
tome,***,***,***
June 5,
K Street, 10th Floor
Washington DC 20005-
Re: *** *** Complaint
Complaint: ***
Anita Horne,
I am writing to you in reference to complaint ID# ***I am requesting you please consider the facts in this case of:
1. *** was not our customer
2. *** did not receive any services from our dealership
3. *** did not pay any monies to Fitzgerald *** *** for the alleged services
The alleged transaction was requested by a third party purchasing a used vehicle from ***This third party brought the vehicle to our dealership and requested a Maryland State InspectionThis inspection was performed under the guidelines of MarylandThe vehicle had several failed componentsThe third party and our customer left with the vehicle and list of failed components*** was not present or requested any service from our dealership
This complaint did not have to be responded to due to the facts aboveWe request the complaint be removed from our records with the Revdex.com
Thank you,
*** ***
Fitzgerald Auto Malls
May 29, Dear ** ***This is in response to customer complaint; ***On May , 2014, *** *** purchased a *** *** from our dealershipIt was a one owner vehicle with 116,miles on the odometerThe *** vehicle was sold with an "As-Is” warranty that only
requires the dealer to perform a Maryland Safety Inspection (MSI)Under the MSI guidelines, we are not required to inspect the engine.During the processing of the sale, we offered *** *** the option to purchase an extended warranty*** *** declined the purchase of the warrantyIf *** *** had purchased the extended warranty the engine problem would have been covered.At some point after the sale of the car, *** *** took the *** to his personal mechanicAfter talking to his mechanic, *** *** then contacted his salesman at our dealership, *** *** explained the problem*** *** told *** *** that the engine problem was not covered under our warrantyHowever, we did tell him that we would possibly be able to help him, but he needed to bring the car to our shopNo financial commitment of any amount was discussed*** *** at that time told *** *** that he would take care of the problem himself.Upon receiving your letter, we have made another attempt to *** *** to bring the car to our location*** *** brought the car to us last night and our shop is currently in the process of inspecting the damage to the engine.According to the guidelines of the "As-Is” warranty, and our initial request to *** *** to bring the car in, we do not feel we were negligent in the sale of this carHowever, in our good faith attempt, we will work with the customer toward a resolutionPlease let me know if you have any further questions.Sincerely,
August 12, 2014Dear *** ***:I am writing on behalf of our subsidiary, Fitzgerald Buick, Inc., in response to your letter to *** *** ***On April 17, 2014, *** *** agreed to purchase a *** from our dealership for $6,including tax, tags, and other fees
She promised to pay the purchase price by assigning title to her *** *** to us with the balance to be paid pursuant to retail installment sales contractAt the time, her trawas in the shop at *** Center of Tysons Comer and there was bill for parts and labor of $2,*** *** executed a written waiver of the "Fitzway 5-day Used Vehicle Return Policy" and purchased the *** "as is" without any representation or warranty of the vehicle's condition by Fitzgerald Auto Mall.Throughout June and July, several employees and executives of the dealership have been barraged by hostile, malicious, and communications from *** ***It became so excessive that our best alternative was to grant *** ***'s request to repurchase the *** from her and resell the *** *** to herEssentially, unwinding the transaction in hopes of cutting off any reason for *** *** to continue communicating with usBut not, to be clear, because we mislead her in anyway or because the vehicle was not what it appeared to be, we made this offer only as a gesture of good will to stop *** ***'s email campaignFor the record, *** *** has never specified any mechanical problem with the ***, allowed the dealership to inspect the vehicle, or provided an inspection report from another shop.On July 16, we provided *** *** a written offer to repurchase the *** including a request to provide her response to the offer in writingDespite receiving the letter by certified mail, *** *** has not even acknowledged receiving the letter much less given her response to the offer(See enclosure)We also warned *** *** to stop communicating with our employees and to direct all future communication to meOn July 19, *** *** informed us that she had retained her own attorney so we stopped further communication with her pending contact from her attorney.Despite all of the above, we are still willing to honor the offer set forth in my July offer, depending on the condition of the ***If the *** is in essentially the same condition that it was when *** *** accepted delivery on April then we will repurchase it as stated otherwise we can not honor the agreement on the same terms.Thank you in advance for your attention to this matter.Sincerely,
Gregg S
General Counsel
April 2, 2015*** ***, I am writing this letter in response to the complaint submitted by ** ** (complaint# ***)I was able to speak with *** ** last night (April 1st) and I gave him an apology for the alleged stolen CDI offered to refund him the replacement cost in full upon him
sending me a paid invoice or he could provide me the CD name and I would have one of our staff members research and purchase a replacement for himI followed up our telephone conversation with an email and he agreed to review the two options and get back to me in the near futureWe do not have a theft problem and we have very tight security measures in place to protect owner's property when their cars are in for service*** ** confirmed he waited for his vehicle on February 23rd and the vehicle was in our possession for just under minutesWe are truly sorry for the issue and again are willing to provide *** ** a full refund for the cost of the CD behind our apology already givenPlease feel free to contact me directly if I can add any more details that will assist in bring this concern to closure, ***@fitzmall.com or ###-###-####.Thank you,Gil B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: How would I ask for them to repair the vehicle when they told me the Vehicle is not repairable. Their service manager at the *** Service Department was even looking to see if *** would pay them for the car because he thought there might have been a recall on it that they missed. He even told me that a lot of *** vehicles have this problemSo, if you know that ***'s tend to have this problem why not do a thorough inspection before selling it to the consumerI did not ask them to repair the car, I asked for a refundSimply because they sold me a car that should not have passed Maryland Inspection, they know this and their mechanics know this and my salesman now knows thisYesI signed the waiver because I though they were being truthful when they said that the car was properly inspectedThey falsified their inspection certificate and sold me a damaged car filled with rust and corrosion which they choose to overlook. They did not even check for possible recalls until I took the broken vehicle in for them to look atShame on Fitzgerald Automotive for the way in which they have handled this situationThey gave me a loaner car for two weeks while they investigated how they could have missed this issue with the car, then they told me to turn in the loaner because I refused to accept a $a month lease for years plus the cost of the remaining loan on the *** tributeHow is a $a month lease for years plus $that I still owe the finance company beneficial to me? Now they have found a way to weasel themselves out of it so the consumer is left bearing the loss. All I asked of Fitzgerald is that they refund me the cost of my trade $and pay off the remaining balance on the loanThat is not too much to ask considering the situation. Fitzgerald dealership told me it was useless to repair the car, so why would I ask them to pay for repairsThat alone shows that in the response they gave they are not telling the truthand where was this customer service manager that is named on the letter when I was going back and forth with Gill , F*, Scott A*** and all the other Managers at the dealership? This is cruel and unfair dealings on their part, shame on them
Regards,
*** ***
November 20, Dear *** ***:I am writing in response to ID ***, *** *** *** ***, regarding the September 11, purchase of a *** from the Fitzgerald ***, Maryland location*** *** claims that the vehicle needs repairs that she believes Fitzgerald
should be responsible for.This vehicle was sold to *** *** “As Is” with no implied warranties*** *** and her co-buyer signed the MVA Notice of Exclusive or Modification of Implied Warranty form (form attached)Under Maryland law we have no obligation to perform any repairsWe attempted to try and reach an agreement to repair her car at a reduced cost, however our efforts were unsuccessfulI am sorry that we can offer no further assistance to *** ***Should you have any further questions, please give me a callSincerely yours,George RVice President Customer Relations
January 29, Dear [redacted] ***: I received a copy of the complaint ID# [redacted] I am also working with the Toyota Motor Sales USAState of Maryland Investigation Division Maryland Motor Vehicle Administration, and Toyota of Fort Meyers Florida on this issue currently effecting *** [redacted] The error causing the issues with [redacted] was caused by Toyota of Fort Meyers an Auto Nation owned dealership.This dealership made a clerical error in their system and reported repairs under the incorrect vehicle identification number (VIN).Today (January 29, 2015) I spoke with Shawn the service manager of Toyota of Fort Meyers and he indicated he had spoken to both [redacted] and the Maryland State investigator [redacted] ***He is currently working with Toyota Motor Sales USA and [redacted] on correcting the errors so | they no longer show up under the incorrect VINIt is not clear how quickly this all will be resolved but all parties involved that can correct the error are showing effort in resolving the issueI also contacted [redacted] and she confirmed Toyota of Fort Meyers with monitoring by investigator [redacted] (investigator for the State of Maryland Investigation Division Maryland Motor Vehicle Administration) are working on the correction currentlyShe thanked me for our efforts but confirmed she now understands we (Fitzgerald Auto Malls) can’t fix the error due to we were not part of the errorI advised [redacted] that I appreciated her acknowledging we did not do anything wrong and that we have been helpful in pressuring the dealership involved to act on correcting their errorIn closing it is clear this complaint after the true facts have been found, was opened against the incorrect business, I am formally requesting this complaint be removed from Gut Revdex.com record and transferred to Toyota of Fort MeyersSincerely, Gil B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are the ones who suggested that the vehicle may have had a recall not meI am not the confused one and neither are they They gave me the loaner car because they knew they were at fault and this gave them time to do their own investigations, that's what I was told by the service managerHe had me wait for days while he consulted with [redacted] on a possible recall or [redacted] defectSo how am I confused? I have limited knowledge on that issue so how could I have known about it if they had not brought it to my attention? Also, they took the loaner back after I rejected their offer of a years lease on a [redacted] (only)Their offer was leasing a [redacted] which cost $plus $added for the remaining loan balance, plus tax & tagsFrom this they would get a $rebate from [redacted] which they say is their gift to me for the damaged car Very clever FitzgeraldSo after I traded my Car for $3500, bought a car from them in good faith for $ I paid $in car payments, now I have a balance of $left and no car because of their negligenceNow they are trying to force me into a $month lease and telling me I can walk away from the lease after years as if they are doing me some big favorThis is how these big company's trick and scam the small consumers and get away with it because we don't have a string of lawyers and mega bucks to fight in courtThe fact is that Fitzgerald sold me a car which was defective and they choose to overlook it and prepare a certified Inspection certificate regardless, just because they canNow they are waving a waiver in my faceAs I said before, I signed the waiver because I thought they were telling the truthBut they are scammers and this is what many used car dealerships doForge their Maryland Inspection CertificatesTheir mechanic said that if they had at any point place this car on a lift during inspection, they would known that it would only last for a short time because of the level of corrosion on the bottom frameAt least he said they would have looked a bit further because corrosion happen over time MrRose needs to consult with his salesman Axel, the service advisor Chris, the mechanic at Fitzgerald [redacted] Service, Gill, and all the other personnel that spoke with me I honestly don't think he has a clue what transpired with this vehicle he is just a representative of Jack F [redacted] trying to weasel the company out of a bad situationWhere was he when I was going back and forth with all the managers both sales and service trying to get this resolved? Why was he not involved? why has he just now surfaced? Regards, [redacted]
[redacted] Case# [redacted] Facts in this case are as follows: Vehicle is a [redacted] LX [redacted] purchased vehicle on Feb 9th Vehicle was sold “AS IS” with no type of warranty Mileage at time of sale 118, [redacted] declined to purchase extended warranty coverage On March 18th vehicle returned at 120,miles (driven miles) Complaint noise from vehicle a Found CV boot had fresh tear – grease on brake rotors b Found hair line crack in exhaust manifold Dealer offered 50% goodwill assistance toward repairs – owner declined repairs On July 29th vehicle returned with 127,miles (driven 8,miles) Complaint vehicle over heats/hard to start/check engine light is on a Found engine damage due to server overheating – recommend engine replacement b Found substance in radiator that has restricted coolant flow c Found CV boot still torn d Found exhaust manifold still cracked Vehicle has been reposed by lien holder – Aug 29th Fitzgerald has made a goodwill offer to assist in repair if owner is able to regain procession of vehicle [redacted] Office of Consumer Affairs has inspected the vehicle prior to repossession a Investigator [redacted] is handling this case for [redacted] In closing: This vehicle was sold AS IS with no warrantiesThe owner has driven the vehicle for a total of 8,miles from purchaseOwner has still not repaired needed items brought to her attention over 7,miles agoFitzgerald Auto Mall has offered to assist twice but [redacted] has not accepted assistance on the AS IS vehicle she purchased and declined to purchase any extended warranty coverage [redacted] has unit September 12th to accept assistanceAgain this vehicle was sold AS IS with no warranties Please feel free to contact me directly at ###-###-#### or [redacted] Gil B [redacted] Fitzgerald Auto Malls
[redacted] > 4:PM (minutes ago) tome, [redacted] , [redacted] , [redacted] June 5, K Street, 10th Floor Washington DC 20005- Re: [redacted] Complaint Complaint: [redacted] Anita Horne, I am writing to you in reference to complaint ID# [redacted] I am requesting you please consider the facts in this case of: ** [redacted] was not our customer ** [redacted] did not receive any services from our dealership ** [redacted] did not pay any monies to Fitzgerald [redacted] for the alleged services The alleged transaction was requested by a third party purchasing a used vehicle from ** [redacted] This third party brought the vehicle to our dealership and requested a Maryland State InspectionThis inspection was performed under the guidelines of MarylandThe vehicle had several failed componentsThe third party and our customer left with the vehicle and list of failed components** [redacted] was not present or requested any service from our dealership This complaint did not have to be responded to due to the facts aboveWe request the complaint be removed from our records with the Revdex.com Thank you, [redacted] Fitzgerald Auto Malls
May 29, Dear [redacted] ***This is in response to customer complaint; [redacted] On May , 2014, [redacted] purchased a [redacted] from our dealershipIt was a one owner vehicle with 116,miles on the odometerThe [redacted] vehicle was sold with an "As-Is” warranty that only requires the dealer to perform a Maryland Safety Inspection (MSI)Under the MSI guidelines, we are not required to inspect the engine.During the processing of the sale, we offered [redacted] the option to purchase an extended warranty [redacted] declined the purchase of the warrantyIf [redacted] had purchased the extended warranty the engine problem would have been covered.At some point after the sale of the car, [redacted] took the [redacted] to his personal mechanicAfter talking to his mechanic, [redacted] then contacted his salesman at our dealership, [redacted] explained the problem [redacted] told [redacted] that the engine problem was not covered under our warrantyHowever, we did tell him that we would possibly be able to help him, but he needed to bring the car to our shopNo financial commitment of any amount was discussed [redacted] at that time told [redacted] that he would take care of the problem himself.Upon receiving your letter, we have made another attempt to [redacted] to bring the car to our location [redacted] brought the car to us last night and our shop is currently in the process of inspecting the damage to the engine.According to the guidelines of the "As-Is” warranty, and our initial request to [redacted] to bring the car in, we do not feel we were negligent in the sale of this carHowever, in our good faith attempt, we will work with the customer toward a resolutionPlease let me know if you have any further questions.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did tell Mat and the other incompetent mx tech that I don’t care what you think you heard I'm telling you it’s a grinding noise in the breaks and that’s all I authorized to fix that and not anything elseI even told Linda the service advisor it’s the breaks grinding and authorized them to fix that only, After they ran there bill up doing what I NEVER AUTHORIZED them to do (they found and fixed what I originally intended and authorized them to fix RUST ON THE BREAK ROTOR{which causes a grinding noise when stopped} Just the fact that they saw and fixed THE RUST ON THE BREAK ROTOR, WHICH CAUSED THE GRINDING BUT THAN deleted THAT PART from there files as if to hide the fact that they screwed up(and they also never Noted that on the bill either as they credited the bill out) the RUSTED ROTOR that caused the grinding proves that all the other actions were just there unfair tries to bus the customer, try to run the bill up and there made up BS to add hours of labor(also I would request that you notified the Md State ASC authorities that these two mechanics can even think of telling a customer and trying to get him to believe that tearing out carpets and seats because of two pens causes GRINDING WHEN YOU STOP which shows how incompetent and uncaring they really are, this customer deception CAN NOT AND MUST NOT BE TOLERATED Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because it does not address the issue or support the conclusion that the diagnosis the business provided was true For example, it argues that I was not the customer; which is irrelevant to whether the repair list was an honest appraisalThe car was my responsibility, the buyer wanted to buy it, the buyer insisted on taking it to this business in advance, and the unsupported list of needed repairs led the buyer to not only not buy it, but to stalk me until I had to threaten to call police In addition to interfering with this sale, the response spends more time on its objection to my reviews than it does supporting that the repairs were properly diagnosedThis mean-spirited, off-topic, unresponsive letter is more proof that the business has no support for this list of needed repairs, not lessThe business has a history of this behaviorI note that other reviews of this business have had the same experience of listing unneeded repairs There are poor reviews, including one reviewer on Google who reported the exact same thing - a diagnosis of a "bent control arm" that was not really bent by a reviewer named [redacted] ( [redacted] )The business complains the car is not availableI telephoned the business when I received the list of repairsThe car was available thenNo one was available to explain this to me when I calledSince the car was for sale, it should be no surprise that it is no longer in my possessionThe car was sold to a person who lives in another county, and Fitzgerald lost its opportunity to respond when it was provided to them The slow response is no reason to bring it backThere was no evidence of a bent control armThis problem is generally accompanied by noticeable out-of-alignment issues and problems with the bushingsThe list of needed repairs does not mention any alignment issues or issues with bushings, and none were noted by any of three drivers, including the potential buyer of the carThere is already independent evidence that the list of needed repairs is inaccurate or falseThe car has passed inspection elsewhere in Maryland after this incident without the need for any of the repairs listed by the businessIf the business can support the repair list that the control arm was bent, it should do soThis response does not Regards, [redacted]
August 5, To whom it may concern,I am responding on behalf of complaint [redacted] in reference to the customers service visitI personally drove with the customer, so that he could point out the specific noise that he wanted fixedThe customer asked me to drive as he felt the noise was coming from the left rear brake assemblyI asked what kind of noise it was and he replied that I would hear it as soon as I accelerated and again when I applied the brakesI did indeed hear the noise several times while accelerating and stoppingI was assured by the customer the noise we had experienced was the noise he was concerned with.I asked the customer to drive the vehicle so that I could sit in the back seat, and possibly hear the noise betterI did hear the noise and told the customer that I believed the noise he was complaining about was coming from under the driver seat area and sounded like something rolling back and forth on the floorI told the customer that we would have to remove the back seat bottom and possibly the driver's seat to find the source of the noise and he agreed to leave the vehicle with us for the day and take a loaner vehicle.The technician that worked on the vehicle did experience the noise and started the diagnostic process by removing all of the loose items in the car and placing them in one of four labeled boxesThe technician then started disassembling of the interior and found the source of the noise (a pen under the carpet rolling back and forth on the metal floor pan, when accelerating and braking.) There was also a pen inside the passenger floor air duct under the front seatThe removal of the pens was the end of our noise, and was test driven by the technician and the customer to verify the repairThe customer did pay for some time and material charges for the repair but not allThe service department at the discretion of the service director internally charged two hours of labor to machine the front brake rotor as a goodwill gesture for the customerThe front rotors had alight rust ring but did not make any noise and as the customer said he knew the noise was from the back of the vehicle.I believe are charges where justified and the vehicle is fixed.Brett D Service Director
December 3, 2014Dear [redacted] ***:I am sorry that the consumer is unhappy with our response, but there appears to be some confusion on her part about whether this vehicle has been recalledOur service Manager checked with [redacted] and found that there has been no recall of this [redacted] for rust problems.I would also point out that we gave the consumer a loaner car at no charge while we checked into her complaint, even though we were under no obligation to do so.Again, I’m sorry she experienced this problem but that is not the fault of our company.Sincerely yours,George R.Vice President Customer Relations
[redacted] Sep (days ago) tome [redacted] ***: Please find amended final resolution proposalI am updating to request any profits the dealer made in the resale/auction of my trade in vehicleIf the dealer is to reverse sale and refund the difference of what I am owed, the dealer must include profits it acquired from the auction/resale of the vehicle and should not be allowed to claim that equity for itselfSince it cannot return the car, it must pay me the difference in value of what I am owed I invested $15,(+) in this vehicle, which was worth about $8,at resale/auction it Please find amended resolution attached Please also note that I have contacted and requested oversight of Revdex.com counsel in light of irregularities in the hopes of achieving fair and honest resolution and to avoid further dealer dirty tricks Thank you Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, I agreed that *** contacted me and was to set up an appointment for
me to bring in the car, I asked him to email me the appointment reminder
However, when I received the reminder, I saw someone else's name on it which
was the name of the same man that I checked in/checked out my car with on (who was
very rude), so it brought back unpleasant memories; and after reading
other customer complaints about Fitz I decided not to take my car back to
Fitzgerald ToyotaI took my car to my God father's mechanic, who checked my
car and will continue to service it going forward.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did tell Mat and the other incompetent mx tech
that I don’t care what you think you heard I'm telling you it’s a
grinding noise in the breaks and that’s all I authorized to fix that
and not anything elseI even told Linda the service
advisor it’s the breaks grinding and authorized them to fix that
only,
After they ran there bill up doing
what I NEVER AUTHORIZED them to do (they found and fixed what I originally
intended and authorized them to fix RUST ON THE BREAK ROTOR{which causes a
grinding noise when stopped}
Just the fact that they saw and
fixed THE RUST ON THE BREAK ROTOR, WHICH CAUSED THE GRINDING BUT THAN deleted
THAT PART from there files as if to hide the fact that they screwed up(and they
also never Noted that on the bill either as they credited the bill out) the
RUSTED ROTOR that caused the grinding proves that all the other actions
were just there unfair tries to bus the customer, try to run the bill up and
there made up BS to add hours of labor(also I would request that you
notified the Md State ASC authorities that these two mechanics can even think of
telling a customer and trying to get him to believe that tearing out carpets and
seats because of two pens causes GRINDING WHEN YOU STOP which shows how
incompetent and uncaring they really are, this customer deception CAN NOT AND
MUST NOT BE TOLERATED
Regards,
*** ***
December 3, 2014Dear *** ***:I am sorry that the consumer is unhappy with our response, but there appears to be some confusion on her part about whether this vehicle has been recalledOur service Manager checked with *** and found that there has been no recall of this *** for rust problems.I would also point out that we gave the consumer a loaner car at no charge while we checked into her complaint, even though we were under no obligation to do so.Again, I’m sorry she experienced this problem but that is not the fault of our company.Sincerely yours,George R.Vice President Customer Relations
May 28th, Dear **.In regards to complaint # ***, Service Manager *** *** contacted *** *** on May 15th, and spoke to her about her concerns*** requested she bring the vehicle in for an Inspection and to start an oil consumption test, they agreed to an
appointment time on Monday May 19th, *** *** did not show for that appointment.I have reviewed the documents and found that *** *** brought her Toyota *** * into our facility on March 31st, at 7:41am to have factory recalls performedThe recalls included a reprogramming of the computer and also the inspection and potential replacement of the rear suspension arm with a wheel alignmentThe inspection and potential replacement of the rear suspension arm requires the alignment be done 1st and an epoxy cast placed over the adjusters on the arm and a period of time to dryThis recall is performed by a specific team of technicians and there is prep time and dry time requiredDue to the timing this recalls takes; we were unable to complete the recall on March 31stWe offered *** *** a loaner to keep from inconveniencing herThe recall was completed on April 1st and the Repair Order was Invoiced at 10:05am as shown on the attached invoiceThe technician also did a Multi Point Inspection as shown on the attached sheetThe oil level was not marked on the sheet, I have spoken to the technician and he does not remember the vehicle due to the amount of time that's gone by arid the amount of similar vehicles he works with each day.The mileage was recorder correctly on the initial write up sheet and then transposed when the Service Advisor typed it onto the Repair OrderThis was done in error on our behalfThe mileage has been documented on our records to reflect the correct mileage.There would have been no reason for the technician to drain the oil from this vehicleWe were not requested to perform any maintenance service, so I am assuming the oil is burning thru the engineThe engine in this vehicle is prone to oil consumption as shown in Technical Service Bulletin # T-SB-*** (attached) Since this is the customer 1st and only visit to us, we are not sure how long it was since her last oil change and how much oil is actually burning (i,eqt per 1,miles etc.) or how fast, it's burningI am proposing that we do an oil consumption test (as shown on page of the attached TSB) on this vehicle and if it is found that the oil Is being consumed internally, we will contact Toyota on the customers behalf about possibly assisting in the repair needed to correct the problemThe customer would need to provide maintenance records showing the oil has been changed on a regular basis to receive this possible assistanceThe oil light was not on when the vehicle left our store and as stated in the customer's complaint 'The oil light started flashing the next day" which at that point the oil level may have been slightly low, but the customer did not address this warning light until weeks later on May 12thHow much oil was consumed in those weeks? It is the customer's responsibility to occasionally inspect their fluid levels including the oil, as stated on page in the manufactures owner's manual (attached)There are also instructions for checking the oil on page (attached).In closing, I do not feel we have performed our duties in a negative mannerI have not been in touch with the customer since receiving this letter, but would be happy to contact her to further discuss the possibility of Toyota assisting herPlease let me know if you would like me to do soAlso please let me know if you have any further questionsOur goal is to assist our customer in resolving this concern.Thank you,
*** ***>
4:PM (minutes ago)
tome,***,***,***
June 5,
K Street, 10th Floor
Washington DC 20005-
Re: *** *** Complaint
Complaint: ***
Anita Horne,
I am writing to you in reference to complaint ID# ***I am requesting you please consider the facts in this case of:
1. *** was not our customer
2. *** did not receive any services from our dealership
3. *** did not pay any monies to Fitzgerald *** *** for the alleged services
The alleged transaction was requested by a third party purchasing a used vehicle from ***This third party brought the vehicle to our dealership and requested a Maryland State InspectionThis inspection was performed under the guidelines of MarylandThe vehicle had several failed componentsThe third party and our customer left with the vehicle and list of failed components*** was not present or requested any service from our dealership
This complaint did not have to be responded to due to the facts aboveWe request the complaint be removed from our records with the Revdex.com
Thank you,
*** ***
Fitzgerald Auto Malls
May 29, Dear ** ***This is in response to customer complaint; ***On May , 2014, *** *** purchased a *** *** from our dealershipIt was a one owner vehicle with 116,miles on the odometerThe *** vehicle was sold with an "As-Is” warranty that only
requires the dealer to perform a Maryland Safety Inspection (MSI)Under the MSI guidelines, we are not required to inspect the engine.During the processing of the sale, we offered *** *** the option to purchase an extended warranty*** *** declined the purchase of the warrantyIf *** *** had purchased the extended warranty the engine problem would have been covered.At some point after the sale of the car, *** *** took the *** to his personal mechanicAfter talking to his mechanic, *** *** then contacted his salesman at our dealership, *** *** explained the problem*** *** told *** *** that the engine problem was not covered under our warrantyHowever, we did tell him that we would possibly be able to help him, but he needed to bring the car to our shopNo financial commitment of any amount was discussed*** *** at that time told *** *** that he would take care of the problem himself.Upon receiving your letter, we have made another attempt to *** *** to bring the car to our location*** *** brought the car to us last night and our shop is currently in the process of inspecting the damage to the engine.According to the guidelines of the "As-Is” warranty, and our initial request to *** *** to bring the car in, we do not feel we were negligent in the sale of this carHowever, in our good faith attempt, we will work with the customer toward a resolutionPlease let me know if you have any further questions.Sincerely,
August 12, 2014Dear *** ***:I am writing on behalf of our subsidiary, Fitzgerald Buick, Inc., in response to your letter to *** *** ***On April 17, 2014, *** *** agreed to purchase a *** from our dealership for $6,including tax, tags, and other fees
She promised to pay the purchase price by assigning title to her *** *** to us with the balance to be paid pursuant to retail installment sales contractAt the time, her trawas in the shop at *** Center of Tysons Comer and there was bill for parts and labor of $2,*** *** executed a written waiver of the "Fitzway 5-day Used Vehicle Return Policy" and purchased the *** "as is" without any representation or warranty of the vehicle's condition by Fitzgerald Auto Mall.Throughout June and July, several employees and executives of the dealership have been barraged by hostile, malicious, and communications from *** ***It became so excessive that our best alternative was to grant *** ***'s request to repurchase the *** from her and resell the *** *** to herEssentially, unwinding the transaction in hopes of cutting off any reason for *** *** to continue communicating with usBut not, to be clear, because we mislead her in anyway or because the vehicle was not what it appeared to be, we made this offer only as a gesture of good will to stop *** ***'s email campaignFor the record, *** *** has never specified any mechanical problem with the ***, allowed the dealership to inspect the vehicle, or provided an inspection report from another shop.On July 16, we provided *** *** a written offer to repurchase the *** including a request to provide her response to the offer in writingDespite receiving the letter by certified mail, *** *** has not even acknowledged receiving the letter much less given her response to the offer(See enclosure)We also warned *** *** to stop communicating with our employees and to direct all future communication to meOn July 19, *** *** informed us that she had retained her own attorney so we stopped further communication with her pending contact from her attorney.Despite all of the above, we are still willing to honor the offer set forth in my July offer, depending on the condition of the ***If the *** is in essentially the same condition that it was when *** *** accepted delivery on April then we will repurchase it as stated otherwise we can not honor the agreement on the same terms.Thank you in advance for your attention to this matter.Sincerely,
Gregg S
General Counsel
April 2, 2015*** ***, I am writing this letter in response to the complaint submitted by ** ** (complaint# ***)I was able to speak with *** ** last night (April 1st) and I gave him an apology for the alleged stolen CDI offered to refund him the replacement cost in full upon him
sending me a paid invoice or he could provide me the CD name and I would have one of our staff members research and purchase a replacement for himI followed up our telephone conversation with an email and he agreed to review the two options and get back to me in the near futureWe do not have a theft problem and we have very tight security measures in place to protect owner's property when their cars are in for service*** ** confirmed he waited for his vehicle on February 23rd and the vehicle was in our possession for just under minutesWe are truly sorry for the issue and again are willing to provide *** ** a full refund for the cost of the CD behind our apology already givenPlease feel free to contact me directly if I can add any more details that will assist in bring this concern to closure, ***@fitzmall.com or ###-###-####.Thank you,Gil B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
*, Scott A*** and all the other Managers at the dealership? This is cruel and unfair dealings on their part, shame on them
Complaint: ***
I am rejecting this response because: How would I ask for them to repair the vehicle when they told me the Vehicle is not repairable. Their service manager at the *** Service Department was even looking to see if *** would pay them for the car because he thought there might have been a recall on it that they missed. He even told me that a lot of *** vehicles have this problemSo, if you know that ***'s tend to have this problem why not do a thorough inspection before selling it to the consumerI did not ask them to repair the car, I asked for a refundSimply because they sold me a car that should not have passed Maryland Inspection, they know this and their mechanics know this and my salesman now knows thisYesI signed the waiver because I though they were being truthful when they said that the car was properly inspectedThey falsified their inspection certificate and sold me a damaged car filled with rust and corrosion which they choose to overlook. They did not even check for possible recalls until I took the broken vehicle in for them to look atShame on Fitzgerald Automotive for the way in which they have handled this situationThey gave me a loaner car for two weeks while they investigated how they could have missed this issue with the car, then they told me to turn in the loaner because I refused to accept a $a month lease for years plus the cost of the remaining loan on the *** tributeHow is a $a month lease for years plus $that I still owe the finance company beneficial to me? Now they have found a way to weasel themselves out of it so the consumer is left bearing the loss. All I asked of Fitzgerald is that they refund me the cost of my trade $and pay off the remaining balance on the loanThat is not too much to ask considering the situation. Fitzgerald dealership told me it was useless to repair the car, so why would I ask them to pay for repairsThat alone shows that in the response they gave they are not telling the truthand where was this customer service manager that is named on the letter when I was going back and forth with Gill , F
Regards,
*** ***
November 20, Dear *** ***:I am writing in response to ID ***, *** *** *** ***, regarding the September 11, purchase of a *** from the Fitzgerald ***, Maryland location*** *** claims that the vehicle needs repairs that she believes Fitzgerald
should be responsible for.This vehicle was sold to *** *** “As Is” with no implied warranties*** *** and her co-buyer signed the MVA Notice of Exclusive or Modification of Implied Warranty form (form attached)Under Maryland law we have no obligation to perform any repairsWe attempted to try and reach an agreement to repair her car at a reduced cost, however our efforts were unsuccessfulI am sorry that we can offer no further assistance to *** ***Should you have any further questions, please give me a callSincerely yours,George RVice President Customer Relations