They deserve stars, they don't stand behind what they sell, they mask vehicle problems instead of fixing themThey misrepresent what they are selling, borderline criminal,
May 22, I am writing to you in reference to complaint ID# *** *** is not a Fitzgerald Auto Mall customerShe has never requested a Maryland state inspection for $from any Fitzgerald dealership*** has recently posted negative comments and remarks
about Fitzgerald Auto Mall on ***This post states facts that are untrue and can cause financial injury on our business.I reached out to *** by email, requesting that she call me to discuss her complaintWhen we discussed her complaint by telephone she made several serious allegations about our Maryland state inspection findings*** would not provide me the opportunity to personally inspect the vehicle in her presence and show her that the condition of the vehicle did not met Maryland safety requirements.On March 28, 2014, the vehicle (*** *** VIN# ***) was brought to the Fitzgerald *** Service Center in ***, MarylandThe vehicle was driven in and a customer unrelated to *** requested the Maryland state inspectionThe Maryland state inspection was performed in compliance with Maryland lawThe items that failed were explained to the said customer and the inspection charge of $was paid by this customer, not ***.The enclosed repair order dearly describes the equipment that failed the Maryland safety inspectionIf *** is claiming that the repairs required to pass the Maryland safety inspection were not completed then the Maryland State Police should inspect the vehicleWe would ask that the Revdex.com coordinate an inspection by the Maryland State PoliceBased on the facts above we have to decline the request by *** for the $paymentWe look forward to your assistance in resolving this matter and getting the vehicle inspected by Maryland State Police
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, ** **
July 23, 2014Dear ***,With regards to ID ***, we have been working with the customer to come to a conclusion regarding the necessity of repairs and if they will then be covered by the customer’s extended warrantyWe may have been excessive in our January recommendation to replace the
motorThe customer has driven the vehicle over 9,000+ miles since we made the assessmentWhen the oil level in the engine is good, none of the symptoms are present, When the vehicle was here last we checked the engine, per the warrarity company and the general manager, for signs of excessive oil consumptionWhile we saw some crusting on the valve seats and pistons, we did not find anything that would signify excessive consumptionWe performed an oil change and asked the customer to complete an oil consumption test so we could identify the exact amount that the motor is consumingWe are currently awaiting the tustomers return to evaluate the actual oil consumptionÖnce we have the öil consumptIon established, we tari determine the correct course of action.Sincerely,Shaun J***Service Manager, Fitzgerald’s AutoMall
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the business continues to refuse to address the facts of the matterPlease refund the money paid for the fraudulent assessment for the automobileIt did not have a bent control armPlease pay back the customer you charged or pay me to pass along the funds to the customer who paid. The information was provided in multiple responses in the file, including the name of the customer and the inspection results that shows no bent control arm.This is the FOURTH time the company wrote without replying to any of the chargesHow many more chances are they going to get to ignore the facts and be non-responsive?
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They are the ones who suggested that the vehicle may have had a recall not meI am not the confused one and neither are they. They gave me the loaner car because they knew they were at fault and this gave them time to do their own investigations, that's what I was told by the service managerHe had me wait for days while he consulted with *** on a possible recall or *** defectSo how am I confused? I have limited knowledge on that issue so how could I have known about it if they had not brought it to my attention?
Also, they took the loaner back after I rejected their offer of a years lease on a *** (only)Their offer was leasing a *** which cost $plus $added for the remaining loan balance, plus tax & tagsFrom this they would get a $rebate from *** which they say is their gift to me for the damaged car. Very clever FitzgeraldSo after I traded my Car for $3500, bought a car from them in good faith for $7500. I paid $in car payments, now I have a balance of $left and no car because of their negligenceNow they are trying to force me into a $month lease and telling me I can walk away from the lease after years as if they are doing me some big favorThis is how these big company's trick and scam the small consumers and get away with it because we don't have a string of lawyers and mega bucks to fight in courtThe fact is that Fitzgerald sold me a car which was defective and they choose to overlook it and prepare a certified Inspection certificate regardless, just because they canNow they are waving a waiver in my faceAs I said before, I signed the waiver because I thought they were telling the truthBut they are scammers and this is what many used car dealerships doForge their Maryland Inspection CertificatesTheir mechanic said that if they had at any point place this car on a lift during inspection, they would known that it would only last for a short time because of the level of corrosion on the bottom frameAt least he said they would have looked a bit further because corrosion happen over time
MrRose needs to consult with his salesman Axel, the service advisor Chris, the mechanic at Fitzgerald *** Service, Gill, and all the other personnel that spoke with me. I honestly don't think he has a clue what transpired with this vehicle he is just a representative of Jack F* trying to weasel the company out of a bad situationWhere was he when I was going back and forth with all the managers both sales and service trying to get this resolved? Why was he not involved? why has he just now surfaced?
Regards,
*** ***
January 29, Dear *** ***:
I received a copy of the complaint ID#***I am also working with the Toyota Motor Sales USAState of Maryland Investigation Division Maryland Motor Vehicle Administration, and Toyota of Fort Meyers Florida on this issue currently effecting ***
***The error causing the issues with *** *** was caused by Toyota of Fort Meyers an Auto Nation owned dealership.This dealership made a clerical error in their system and reported repairs under the incorrect vehicle identification number (VIN).Today (January 29, 2015) I spoke with Shawn the service manager of Toyota of Fort Meyers and he indicated he had spoken to both *** *** and the Maryland State investigator *** ***He is currently working with Toyota Motor Sales USA and *** on correcting the errors so | they no longer show up under the incorrect VINIt is not clear how quickly this all will be resolved but all parties involved that can correct the error are showing effort in resolving the issueI also contacted *** *** and she confirmed Toyota of Fort Meyers with monitoring by investigator *** *** (investigator for the State of Maryland Investigation Division Maryland Motor Vehicle Administration) are working on the correction currentlyShe thanked me for our efforts but confirmed she now understands we (Fitzgerald Auto Malls) can’t fix the error due to we were not part of the errorI advised *** *** that I appreciated her acknowledging we did not do anything wrong and that we have been helpful in pressuring the dealership involved to act on correcting their errorIn closing it is clear this complaint after the true facts have been found, was opened against the incorrect business, I am formally requesting this complaint be removed from Gut Revdex.com record and transferred to Toyota of Fort MeyersSincerely,
Gil B
2/18/
Gil B***
Fitzgerald
Auto Malls
N
Frederick Ave
Gaithersburg, MD
*** ***
The
Revdex.com
***,
This letter
is in response to the complaint by *** *** with the ID number ***I
will make this very briefThis customer has not done business with us to date
His complaint is with Toyota Motor Sales USAHe has opened a complaint case
with multiple agencies but I would like to assist him in offering to cover the
cost of his oil and filter change as an opportunity to gain his business
I therefore
would like the opportunity to provide at no charge to the consumer the oil and
filter change require during the beginning of the Toyota oil consumption testHe
can contact me directly at ***@fitzmall.com
or call during weekday hours at ###-###-####
Gil B***
Fitzgerald
Auto Malls
N
Frederick Ave
Gaithersburg,
MD
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***
I am rejecting this response because it does not address the issue or support the conclusion that the diagnosis the business provided was true
For example, it argues that I was not the customer; which is irrelevant to whether the repair list was an honest appraisalThe car was my responsibility, the buyer wanted to buy it, the buyer insisted on taking it to this business in advance, and the unsupported list of needed repairs led the buyer to not only not buy it, but to stalk me until I had to threaten to call police.
In addition to interfering with this sale, the response spends more time on its objection to my reviews than it does supporting that the repairs were properly diagnosedThis mean-spirited, off-topic, unresponsive letter is more proof that the business has no support for this list of needed repairs, not lessThe business has a history of this behaviorI note that other reviews of this business have had the same experience of listing unneeded repairs. There are poor reviews, including one reviewer on Google who reported the exact same thing - a diagnosis of a "bent control arm" that was not really bent by a reviewer named *** *** (***)The business complains the car is not availableI telephoned the business when I received the list of repairsThe car was available thenNo one was available to explain this to me when I calledSince the car was for sale, it should be no surprise that it is no longer in my possessionThe car was sold to a person who lives in another county, and Fitzgerald lost its opportunity to respond when it was provided to them. The slow response is no reason to bring it backThere was no evidence of a bent control armThis problem is generally accompanied by noticeable out-of-alignment issues and problems with the bushingsThe list of needed repairs does not mention any alignment issues or issues with bushings, and none were noted by any of three drivers, including the potential buyer of the carThere is already independent evidence that the list of needed repairs is inaccurate or falseThe car has passed inspection elsewhere in Maryland after this incident without the need for any of the repairs listed by the businessIf the business can support the repair list that the control arm was bent, it should do soThis response does not
Regards,
*** ***
***
Sep (days ago)
tome
*** ***:
Please find amended final resolution proposalI am updating to request any profits the dealer made in the resale/auction of my trade in vehicleIf the dealer is to reverse sale and refund the difference of what I am owed, the dealer must include profits it acquired from the auction/resale of the vehicle and should not be allowed to claim that equity for itselfSince it cannot return the car, it must pay me the difference in value of what I am owed. I invested $15,(+) in this vehicle, which was worth about $8,500 at resale/auction it.
Please find amended resolution attached
Please also note that I have contacted and requested oversight of Revdex.com counsel in light of irregularities in the hopes of achieving fair and honest resolution and to avoid further dealer dirty tricks
Thank you
Sincerely,
*** ***
August 5, To whom it may concern,I am responding on behalf of complaint *** in reference to the customers service visitI personally drove with the customer, so that he could point out the specific noise that he wanted fixedThe customer asked me to drive as he felt the
noise was coming from the left rear brake assemblyI asked what kind of noise it was and he replied that I would hear it as soon as I accelerated and again when I applied the brakesI did indeed hear the noise several times while accelerating and stoppingI was assured by the customer the noise we had experienced was the noise he was concerned with.I asked the customer to drive the vehicle so that I could sit in the back seat, and possibly hear the noise betterI did hear the noise and told the customer that I believed the noise he was complaining about was coming from under the driver seat area and sounded like something rolling back and forth on the floorI told the customer that we would have to remove the back seat bottom and possibly the driver's seat to find the source of the noise and he agreed to leave the vehicle with us for the day and take a loaner vehicle.The technician that worked on the vehicle did experience the noise and started the diagnostic process by removing all of the loose items in the car and placing them in one of four labeled boxesThe technician then started disassembling of the interior and found the source of the noise (a pen under the carpet rolling back and forth on the metal floor pan, when accelerating and braking.) There was also a pen inside the passenger floor air duct under the front seatThe removal of the pens was the end of our noise, and was test driven by the technician and the customer to verify the repairThe customer did pay for some time and material charges for the repair but not allThe service department at the discretion of the service director internally charged two hours of labor to machine the front brake rotor as a goodwill gesture for the customerThe front rotors had alight rust ring but did not make any noise and as the customer said he knew the noise was from the back of the vehicle.I believe are charges where justified and the vehicle is fixed.Brett D
Service Director
They deserve stars, they don't stand behind what they sell, they mask vehicle problems instead of fixing themThey misrepresent what they are selling, borderline criminal,
May 22, I am writing to you in reference to complaint ID# *** *** is not a Fitzgerald Auto Mall customerShe has never requested a Maryland state inspection for $from any Fitzgerald dealership*** has recently posted negative comments and remarks
about Fitzgerald Auto Mall on ***This post states facts that are untrue and can cause financial injury on our business.I reached out to *** by email, requesting that she call me to discuss her complaintWhen we discussed her complaint by telephone she made several serious allegations about our Maryland state inspection findings*** would not provide me the opportunity to personally inspect the vehicle in her presence and show her that the condition of the vehicle did not met Maryland safety requirements.On March 28, 2014, the vehicle (*** *** VIN# ***) was brought to the Fitzgerald *** Service Center in ***, MarylandThe vehicle was driven in and a customer unrelated to *** requested the Maryland state inspectionThe Maryland state inspection was performed in compliance with Maryland lawThe items that failed were explained to the said customer and the inspection charge of $was paid by this customer, not ***.The enclosed repair order dearly describes the equipment that failed the Maryland safety inspectionIf *** is claiming that the repairs required to pass the Maryland safety inspection were not completed then the Maryland State Police should inspect the vehicleWe would ask that the Revdex.com coordinate an inspection by the Maryland State PoliceBased on the facts above we have to decline the request by *** for the $paymentWe look forward to your assistance in resolving this matter and getting the vehicle inspected by Maryland State Police
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, ** **
July 23, 2014Dear ***,With regards to ID ***, we have been working with the customer to come to a conclusion regarding the necessity of repairs and if they will then be covered by the customer’s extended warrantyWe may have been excessive in our January recommendation to replace the
motorThe customer has driven the vehicle over 9,000+ miles since we made the assessmentWhen the oil level in the engine is good, none of the symptoms are present, When the vehicle was here last we checked the engine, per the warrarity company and the general manager, for signs of excessive oil consumptionWhile we saw some crusting on the valve seats and pistons, we did not find anything that would signify excessive consumptionWe performed an oil change and asked the customer to complete an oil consumption test so we could identify the exact amount that the motor is consumingWe are currently awaiting the tustomers return to evaluate the actual oil consumptionÖnce we have the öil consumptIon established, we tari determine the correct course of action.Sincerely,Shaun J***Service Manager, Fitzgerald’s AutoMall
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the business continues to refuse to address the facts of the matterPlease refund the money paid for the fraudulent assessment for the automobileIt did not have a bent control armPlease pay back the customer you charged or pay me to pass along the funds to the customer who paid. The information was provided in multiple responses in the file, including the name of the customer and the inspection results that shows no bent control arm.This is the FOURTH time the company wrote without replying to any of the chargesHow many more chances are they going to get to ignore the facts and be non-responsive?
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
* trying to weasel the company out of a bad situationWhere was he when I was going back and forth with all the managers both sales and service trying to get this resolved? Why was he not involved? why has he just now surfaced?
Complaint: ***
I am rejecting this response because:
They are the ones who suggested that the vehicle may have had a recall not meI am not the confused one and neither are they. They gave me the loaner car because they knew they were at fault and this gave them time to do their own investigations, that's what I was told by the service managerHe had me wait for days while he consulted with *** on a possible recall or *** defectSo how am I confused? I have limited knowledge on that issue so how could I have known about it if they had not brought it to my attention?
Also, they took the loaner back after I rejected their offer of a years lease on a *** (only)Their offer was leasing a *** which cost $plus $added for the remaining loan balance, plus tax & tagsFrom this they would get a $rebate from *** which they say is their gift to me for the damaged car. Very clever FitzgeraldSo after I traded my Car for $3500, bought a car from them in good faith for $7500. I paid $in car payments, now I have a balance of $left and no car because of their negligenceNow they are trying to force me into a $month lease and telling me I can walk away from the lease after years as if they are doing me some big favorThis is how these big company's trick and scam the small consumers and get away with it because we don't have a string of lawyers and mega bucks to fight in courtThe fact is that Fitzgerald sold me a car which was defective and they choose to overlook it and prepare a certified Inspection certificate regardless, just because they canNow they are waving a waiver in my faceAs I said before, I signed the waiver because I thought they were telling the truthBut they are scammers and this is what many used car dealerships doForge their Maryland Inspection CertificatesTheir mechanic said that if they had at any point place this car on a lift during inspection, they would known that it would only last for a short time because of the level of corrosion on the bottom frameAt least he said they would have looked a bit further because corrosion happen over time
MrRose needs to consult with his salesman Axel, the service advisor Chris, the mechanic at Fitzgerald *** Service, Gill, and all the other personnel that spoke with me. I honestly don't think he has a clue what transpired with this vehicle he is just a representative of Jack F
Regards,
*** ***
January 29, Dear *** ***:
I received a copy of the complaint ID#***I am also working with the Toyota Motor Sales USAState of Maryland Investigation Division Maryland Motor Vehicle Administration, and Toyota of Fort Meyers Florida on this issue currently effecting ***
***The error causing the issues with *** *** was caused by Toyota of Fort Meyers an Auto Nation owned dealership.This dealership made a clerical error in their system and reported repairs under the incorrect vehicle identification number (VIN).Today (January 29, 2015) I spoke with Shawn the service manager of Toyota of Fort Meyers and he indicated he had spoken to both *** *** and the Maryland State investigator *** ***He is currently working with Toyota Motor Sales USA and *** on correcting the errors so | they no longer show up under the incorrect VINIt is not clear how quickly this all will be resolved but all parties involved that can correct the error are showing effort in resolving the issueI also contacted *** *** and she confirmed Toyota of Fort Meyers with monitoring by investigator *** *** (investigator for the State of Maryland Investigation Division Maryland Motor Vehicle Administration) are working on the correction currentlyShe thanked me for our efforts but confirmed she now understands we (Fitzgerald Auto Malls) can’t fix the error due to we were not part of the errorI advised *** *** that I appreciated her acknowledging we did not do anything wrong and that we have been helpful in pressuring the dealership involved to act on correcting their errorIn closing it is clear this complaint after the true facts have been found, was opened against the incorrect business, I am formally requesting this complaint be removed from Gut Revdex.com record and transferred to Toyota of Fort MeyersSincerely,
Gil B
2/18/
Gil B***
Fitzgerald
Auto Malls
N
Frederick Ave
Gaithersburg, MD
*** ***
The
Revdex.com
***,
This letter
is in response to the complaint by *** *** with the ID number ***I
will make this very briefThis customer has not done business with us to date
His complaint is with Toyota Motor Sales USAHe has opened a complaint case
with multiple agencies but I would like to assist him in offering to cover the
cost of his oil and filter change as an opportunity to gain his business
I therefore
would like the opportunity to provide at no charge to the consumer the oil and
filter change require during the beginning of the Toyota oil consumption testHe
can contact me directly at ***@fitzmall.com
or call during weekday hours at ###-###-####
Gil B***
Fitzgerald
Auto Malls
N
Frederick Ave
Gaithersburg,
MD
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***
I am rejecting this response because it does not address the issue or support the conclusion that the diagnosis the business provided was true
For example, it argues that I was not the customer; which is irrelevant to whether the repair list was an honest appraisalThe car was my responsibility, the buyer wanted to buy it, the buyer insisted on taking it to this business in advance, and the unsupported list of needed repairs led the buyer to not only not buy it, but to stalk me until I had to threaten to call police.
In addition to interfering with this sale, the response spends more time on its objection to my reviews than it does supporting that the repairs were properly diagnosedThis mean-spirited, off-topic, unresponsive letter is more proof that the business has no support for this list of needed repairs, not lessThe business has a history of this behaviorI note that other reviews of this business have had the same experience of listing unneeded repairs. There are poor reviews, including one reviewer on Google who reported the exact same thing - a diagnosis of a "bent control arm" that was not really bent by a reviewer named *** *** (***)The business complains the car is not availableI telephoned the business when I received the list of repairsThe car was available thenNo one was available to explain this to me when I calledSince the car was for sale, it should be no surprise that it is no longer in my possessionThe car was sold to a person who lives in another county, and Fitzgerald lost its opportunity to respond when it was provided to them. The slow response is no reason to bring it backThere was no evidence of a bent control armThis problem is generally accompanied by noticeable out-of-alignment issues and problems with the bushingsThe list of needed repairs does not mention any alignment issues or issues with bushings, and none were noted by any of three drivers, including the potential buyer of the carThere is already independent evidence that the list of needed repairs is inaccurate or falseThe car has passed inspection elsewhere in Maryland after this incident without the need for any of the repairs listed by the businessIf the business can support the repair list that the control arm was bent, it should do soThis response does not
Regards,
*** ***
***
Sep (days ago)
tome
*** ***:
Please find amended final resolution proposalI am updating to request any profits the dealer made in the resale/auction of my trade in vehicleIf the dealer is to reverse sale and refund the difference of what I am owed, the dealer must include profits it acquired from the auction/resale of the vehicle and should not be allowed to claim that equity for itselfSince it cannot return the car, it must pay me the difference in value of what I am owed. I invested $15,(+) in this vehicle, which was worth about $8,500 at resale/auction it.
Please find amended resolution attached
Please also note that I have contacted and requested oversight of Revdex.com counsel in light of irregularities in the hopes of achieving fair and honest resolution and to avoid further dealer dirty tricks
Thank you
Sincerely,
*** ***
August 5, To whom it may concern,I am responding on behalf of complaint *** in reference to the customers service visitI personally drove with the customer, so that he could point out the specific noise that he wanted fixedThe customer asked me to drive as he felt the
noise was coming from the left rear brake assemblyI asked what kind of noise it was and he replied that I would hear it as soon as I accelerated and again when I applied the brakesI did indeed hear the noise several times while accelerating and stoppingI was assured by the customer the noise we had experienced was the noise he was concerned with.I asked the customer to drive the vehicle so that I could sit in the back seat, and possibly hear the noise betterI did hear the noise and told the customer that I believed the noise he was complaining about was coming from under the driver seat area and sounded like something rolling back and forth on the floorI told the customer that we would have to remove the back seat bottom and possibly the driver's seat to find the source of the noise and he agreed to leave the vehicle with us for the day and take a loaner vehicle.The technician that worked on the vehicle did experience the noise and started the diagnostic process by removing all of the loose items in the car and placing them in one of four labeled boxesThe technician then started disassembling of the interior and found the source of the noise (a pen under the carpet rolling back and forth on the metal floor pan, when accelerating and braking.) There was also a pen inside the passenger floor air duct under the front seatThe removal of the pens was the end of our noise, and was test driven by the technician and the customer to verify the repairThe customer did pay for some time and material charges for the repair but not allThe service department at the discretion of the service director internally charged two hours of labor to machine the front brake rotor as a goodwill gesture for the customerThe front rotors had alight rust ring but did not make any noise and as the customer said he knew the noise was from the back of the vehicle.I believe are charges where justified and the vehicle is fixed.Brett D
Service Director