Five Star Christmas Tree Company

Complaint: [redacted]
I am rejecting this response because: IT SEEMS LIKE THE PERSON RESPONDING HAS NOT REVIEWED ANY OF MY COMMENTS AT ALL.  SHE IS ASKING TO CONFIRM...

WHETHER I GOT THE TREE.  IT IS VERY DISCONCERTING TO READ THAT SHE HAS NOT READ MY DETAILED ACCOUNT (ALL SUMMARIZED TO Revdex.com).  IN ANY EVENT, REPEATING WHAT I LAST CONVEYED AND ALSO ANSWERING:  YES.  THE TREE CAME AFTER 5PM.  IT WAS NOT "JUST LATE" AND HOURS AFTER I GOT THE MESSAGES FROM THE CUSTOMER SERVICE SAYING THAT IT WAS ALREADY DELIVERED.  IT WAS DEAD (LITERALLY HAD NO INSIDE NEEDLES AT ALL, JUST BARE BRANCHES - TOTALLY JAW DROPPING SURPRISE).  THE DRIVER/DELIVERY MAN WAS VERY NICE AND WHEN HE SAW THIS OFFERED TO TAKE IT AWARE. HE TOOK IT AWAY THEN CAME BACK WITH A REPLACEMENT ALBEIT SMALLER TREE THAN I ORDERED.  ALL OF THIS ALSO CAUSED A MASSIVE MESS IN THE COMMON AREAS OF THE BUILDING I LIVE IN WHICH I SUBSEQUENTLY LEARNED FROM MY NEIGHBORS AND REQUIRED ME TO CLEAN FOR A COUPLE OF HOURS (INCLUDING THE LOBBY AND ELEVATOR WHICH WERE FULL OF NEEDLES FROM THE FIRST TREE).  I AM KEEPING THE TREE BECAUSE I HAVE DECORATED NOW AND I AM DONE WITH THE CRAZY CUSTOMER SERVICE FROM THIS COMPANY.
Sincerely,
[redacted]

Hello [redacted],We apologize for your late tree.  Can you follow up with me and verify that you never received the tree?