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Five Star Tours Reviews (70)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Company claims "We always inform our guests through telephone, email and any means to inform them that parking is such a big issue especially in Downtown San Diego." This is untrueI have three different emails from the company and parking is not even mentioned in any of the threeWe were not informed in any of the calls, or any other means for that matterThe company is being illogicalIf all parking structures were closed in a one mile radius, what were we to do with our vehicle? Why is this company strong arming it's guests? My boyfriend and I have every intention of returning to San Diego within the year and it would have been so nice, to just take the tour when we returned had the company not lied, been illogical and unethicalThis company has made egregious claims on its [redacted] towards other consumers and myself on [redacted] My boyfriend and I were actually very understanding and cooperative with the tour company when they cancelled our 11:tour, why can they not reciprocate the understanding and consideration?In regards to my original outcome request, I am only asking at this point for the company not to intercept the charge backI don't need any one from the company to lift a fingerI am also asking that the Revdex.com to reprimand this company and inform them on how to become a better business that does not cheat people out of money Regards, [redacted] ***

The service was provided per the client instructions after our discussion We have refunded her credit card ending with *** The amount of $ which was agreed with our Sales Team At this time, we cannot provide additional refunds/ discounts because the service was provided per her clients instructionsWe apologize for any delay of this transaction Thank you-

I apologize for the delay I have been receiving emails from the Revdex.com and emails were being sent to SPAM/ TRASH folder I want to advise you that the service was performed and our staff determined for safety issues that we sent a unmarked van so that we would not put in danger our clients I also want to stress out that the guest acknowledge that we do have several terms and conditions that apply to this service Several of them give us the right to not guarantee times, locations and if we feel that there is a safety issue to even cancel the service The client was advise of the situation and they agreed to the vehicle arriving late to the Airport At no time did the client ask for service to be cancelled in which case they would have received their money back I have spoke to the driver of the service and he mentioned to me that at no time did he put the clients' safety in question The cause of the switch was not a riot but a manifestation of drivers wanting to reopen the Ensenada Toll Road which fell last year They were protesting that the Mexican government is taking too long In the past, we have encountered situations were these protesters have thrown rocks and items to the vehicles when we are operating This is why we did not send out our marked vehicles I want to stress out that when crossing international borders, laws and regulations do change and we cannot abide to standard USA law especially when we are operating or driving in this case in another country If you have any questions, please feel free to contact meThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We were not informed about the riots in advance, we could have cancel our tripthey mention safety well driving at high speeds and passing on no passing zones does not constitute safety periodit is a lousy buisness that is operated by a group of people that have no customer skills periodand about the riots it was all orchestrated because they had to find an excuse for not picking us up on timewe were in Ensenada Mexico for three days use taxis all over the place not ever was riots mentioned or people hurdling rocks at passenger vanswe met a taxi driver we have his buisness card he can vouch for the remarks made by five star tours

Regarding this case: Five Star ToursCase #: [redacted] Consumer Info: [redacted] Business Info: [redacted] Date Filed: 6/6/11:48:AM We cannot issue any refund When the client goes on our services they have to accept the terms and conditions Terms and conditions that will apply and show that we cannot guarantee departure times or any breakdowns on equipment This is the clause that takes away any claim: tCompany does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etcand shall not be held liable for claims resulting in delays from such conditionsCompany cannot be held responsible for delays or inconveniences due to unknown and/or unforeseen mechanical failures or situations deemed as "Acts of God." Please find attached her confirmation of this trip which I will outline in this email Thanks- [redacted] General Manager/ Tour Product Innovator Five Star Tours & Charter Company [redacted] *** [redacted] [redacted] [redacted] *** * *** [redacted] *** * [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] Visit our Diverse Tour Products: Daily San Diego Sightseeing Tours: www.citytoursofsandiego.com Party Bus Services: www.sdbusparty.com Brewery Tours: www.sandiegobrewtours.com Winery Tours: www.sandiegowinerytours.com [redacted] ** [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Regarding Five Star ToursCase #: [redacted] Consumer Info: [redacted] Business Info:Five Star Tours [redacted] The 50% was refunded today Please see screenshot:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This business has a direct connection to [redacted] and is the company that fulfills the service that was purchasedI didn't purchase a ticket to see [redacted] travel, I purchased a ticket for Five Start ToursIf the service is unsatisfactory then they have a direct relationship with [redacted] to facilitate the refund] Regards, [redacted] ***

First and foremost, let me begin by apologizing for your service and your experience with Five Star ToursI understand that you are upset about this matter however all customer service issues are completely solved through email and follow upOur driver was there to pick up the guest at the airport however the guest never made contact with driver and thus we classified this service as a NO SHOWOur files indicated the following transactions: Date & Time Customer Card Number Batch ID AuthAmount SettledAmount Apr 2:pm Thursday, April 30, [redacted] [redacted] - $- $Apr 10:am Friday, April 24, [redacted] [redacted] $$ We gave you a refund of $ and only charge the minimum fees for having our driver and vehicle wait for your guest This was done in good faith and you agree to settle this matter accordingly If I can be of any service, please feel free to contact me Thank you- [redacted] Five Star Tours

Hi We need a credit card or something so we can issue refundWe do not keep any cc information on file please contact me via [redacted] @fivestartours.com or Thank you-

HiWe need a credit card or something so we can issue refund.We do not keep any cc information on file please contact me via [redacted] @fivestartours.com or Thank you-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not receive an email from Five Star or anyone else about a credit card number, but I have called them three times per the last resolution offer and [redacted] nor [redacted] have not been availiable and they won't return my calls The only email I got on the subject was from the Revdex.com stating to call [redacted] at ###-###-#### to provide a credit card number and that is the number I have tried three times They do answer, but the people ( [redacted] , [redacted] & [redacted] ) that answer can't help me and say [redacted] is out and [redacted] is not availiable Regards, [redacted] ###-###-#### Work###-###-#### Cell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I never agreed to 50%; I told them it was 100% refund or nothingThe business proprietor called me on the telephone and called me several vile nameshe told me F..k Yseveral times and additionally called me an A..holeThis company is completely dishonestAs a side note there were several older women on our tour that were so disappointed but did not know what to doI told them I would follow up and they wanted to make sure others know this company is totally dishonest and a rip off ] Regards, [redacted] ***

HiThe client missed their tour because of parking issuesWe always inform our guests through telephone, email and any means to inform them that parking is such a big issue especially in Downtown San Diego.We have inform client that we cannot issue a refund however we can give them a credit for two for any future tours with Five Star Tours.Thank you-

Regarding Five Star Tours Case #: [redacted] Consumer Info: [redacted] Business Info: Five Star Tours [redacted] The 50% was refunded today Please see screenshot:

This matter was already refundedPlease talk to client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
* ***
Sept - NO money has gone to my credit cardThe screenshot did NOT show in my emailthe message "The 50% was refunded today Please see screenshot: " does NOT appear to be true

Hi
The client missed their tour because of parking issues.
We always inform our guests through telephone, email and any means to inform them that parking is such a big issue especially in Downtown San DiegoWe have inform client that we cannot
issue a refund however we can give them a credit for two for any future tours with Five Star ToursThank you-

"">Revdex.com:
Revdex.com,
I found this email in my spam folder, sorry for the delay. I will accept the $
Thanks,
A *** ***
*** ***
Regards,
*** ***

They canceled our trip tour in San diego and they didnt even notify us till few minutes prior by email, despite having our phone numberToo late by then since we already arrived, paid for parking lot(about $15) and wasted our timeAll the agent could say was I am sorryAnd we got the deal through group on, I would think twice before selecting this tour busVery unprofessional

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Address: 1050 Kettner Blvd, San Diego, California, United States, 92101

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