Five Star Tours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
* *** Sept - NO money has gone to my credit card.The screenshot did NOT show in my email.the message "The 50% was refunded today Please see screenshot: " does NOT appear to be true

yes it has been done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI did not receive an email from Five Star or anyone else about a credit card number, but I have called them three times per the last resolution offer and *** nor *** have not been availiable and they won't return my calls. The only email I got on the subject was from the Revdex.com stating to call *** at ###-###-#### to provide a credit card number and that is the number I have tried three times. They do answer, but the people (***, *** & ***) that answer can't help me and say *** is out and *** is not availiable
Regards,
*** ***
###-###-#### Work
###-###-#### Cell

Regarding Five Star Tours
"">Case #: [redacted]
Consumer Info:
[redacted]
Business Info:
Five Star Tours[redacted]
The 50% was refunded today Please see screenshot:

We will issue a refund for the trip not performed.  Please confirm if client acknowledges this so we can proceed with refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I never accepted their offer. For them to have a business license in San Diego is an absolute disgrace because they are completely dishonest and make statements that are fabrications. At no time did I ever accept any part of their offer but they insist because they want to cover their behind. This company rather than try and resolve my issues has called me vile names and insulted my self and my wife. You can tell them for me that my next step is to go after their business license and hopefully stop their deceptive and criminal behavior. ]
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I never agreed to 50%; I told them it was 100% refund or nothing. The business proprietor called me on the telephone and called me several vile names. he told me F..k Y.. several times and additionally called me an A..hole. This company is completely dishonest. As a side note there were several older women on our tour that were so disappointed but did not know what to do. I told them I would follow up and they wanted to make sure others know this company is totally dishonest and a rip off.  ]
Regards,
[redacted]

Regarding this case:Five Star ToursCase #: [redacted]Consumer Info:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Business Info:[redacted]
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[redacted]Date Filed: 6/6/2015 11:48:17 AM We cannot issue any...

refund.  When the client goes on our services they have to accept the terms and conditions. Terms and conditions that will apply and show that we cannot guarantee departure times or any breakdowns on equipment. This is the clause that takes away any claim: t. Company does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etc. and shall not be held liable for claims resulting in delays from such conditions. Company cannot be held responsible for delays or inconveniences due to unknown and/or unforeseen mechanical failures or situations deemed as "Acts of God." Please find attached her confirmation of this trip which I will outline in this email. Thanks- [redacted] General Manager/ Tour Product InnovatorFive Star Tours & Charter Company [redacted] 
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[redacted] *   [redacted] *  [redacted]
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[redacted] * Visit our Diverse Tour Products:Daily San Diego Sightseeing Tours: www.citytoursofsandiego.comParty Bus Services: www.sdbusparty.comBrewery Tours: www.sandiegobrewtours.comWinery Tours: www.sandiegowinerytours.com [redacted]
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the refund came thru on sep 11, FROM ANOTHER COMPANY!
please change the listing to say I am satisfied.
[email protected].
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

HiThe money was refunded. Please check it might be under [redacted], [redacted] or five star tours.Thank you

HiThe client missed their tour because of parking issues. We always inform our guests through telephone, email and any means to inform them that parking is such a big issue especially in Downtown San Diego.We have inform client that we cannot issue a refund however we can give them a credit for...

two for any future tours with Five Star Tours.Thank you-

HiWe need a credit card or something so we can issue refund.We do not keep any cc information on file.  please contact me via [redacted]@fivestartours.com or 619.232.5040.  Thank you-

Per the latest resolution from the Revdex.com I was to call [redacted] at ###-###-####, he has yet to be in the office after three (1/27, 1/29 & 1/30) attempts.  I asked for his supervisor, [redacted], and was told she was busy on the 27th and not in the office on the 29 or 30.  I left a message each time for him or her to call me back, they are yet to call me back.  They have my work and cell numbers and I have no missed calls or messages from them.  On the 27th and 30th I talked to [redacted] and on the 29th I talked to [redacted].I know it's only $46, but they agreed to pay it.  I don't feel they really want to pay it and just want me to go away.  I can't keep calling every day, and even if I do I don't feel they plan to pay me.Do you have any suggestions?Thanks,[redacted]###-###-####

The service was provided per the client instructions after our discussion.  We have refunded her credit card ending with [redacted].  The amount of $ 100 which was agreed with our Sales Team.  At this time, we cannot provide additional refunds/ discounts because the service was provided per...

her clients instructions. We apologize for any delay of this transaction.  Thank you-

I hired Five Star Tours and it was a pleasure working with them. I booked them for a bus to local service in San Diego and we extremely enjoyed it. The driver was on time and the motor coach was clean. I really like the fact that the driver his name Joe knew the history and area of San Diego. I would highly recommend them. They are price right and all was well. Thank you Five Star Tours!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive an email from Five Star or anyone else about a credit card number, but I have called them three times per the last resolution offer and [redacted] nor [redacted] have not been availiable and they won't return my calls.  The only email I got on the subject was from the Revdex.com stating to call [redacted] at ###-###-#### to provide a credit card number and that is the number I have tried three times.   They do answer, but the people ([redacted], [redacted] & [redacted]) that answer can't help me and say [redacted] is out and [redacted] is not availiable.
Regards,
[redacted] ###-###-#### Work###-###-#### Cell

This client is not entitled to any refund because the service was provided.  Part of our terms and conditions which were acknowledge by this client is the fact that we are not responsible for any losses and damages that may result from the following.. This is extact wording from our contract/...

confirmation: 
 
Five Star Tours shall not be liable for any inconvenience, loss, damage, delay or irregularity caused by acts of nature of God, Authority of Law, Accidents, Mechanical Breakdown, Road Conditions, Work Stoppages or any other condition beyond our control.  
For the safety of our operation and clients, we switched out the vehicle so that the protesters would not attack the vehicle.  In the past, we have had incidents in Mexico were protesters such as this group have thrown rocks at windshields and vandalize our vehicle with guest on board.   Remember that when we operate in a different country such as Mexico we must take every precaution necessary to execute a safe operation for any reason!
We are very apologetic to this client however due to this reason they are not entitled to a refund. 
If you have any questions, please feel free to contact me. 
[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This business has a direct connection to [redacted] and is the company that fulfills the service that was purchased. I didn't purchase a ticket to see [redacted] travel, I purchased a ticket for Five Start Tours. If the service is unsatisfactory then they have a direct relationship with [redacted] to facilitate the refund. ]
Regards,
[redacted]

We are very sorry about the incident and we are not responsible for client parking since we only operate the tour.
In good faith, we can offer a credit for any future tours within a 12 month period.
Thank you again!