Fix Headphones LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to thank the Revdex.com for helping me resolve this issue.To all the customers out there, please do your research before using this company.I received my headphones back repaired and they work.Lesson learned Sincerely, [redacted]

Mr [redacted] received our invoice on October 26, 2017.The following day, Mr [redacted] filed this claim before paying the invoice alleging in his own words: "I want to report them for stealing my headphones if they do not reply in a timely manner."On the same day, October 27, 2017, Mr***'s headphones were mailed back to him USPS Tracking Number [redacted] See attached reportThe tracking report states: "Your item was delivered to a parcel locker at 2:pm on October 30, in WEST PALM BEACH, FL 33401."Mr [redacted] was notified of the tracking number by emailSee attached copy of the email notification.Let us know if you have any questions.Thank you for your attention to the forgoing.Olga E [redacted] Fix Headphones Legal Administrator

Dear Ms [redacted] ,Our invoice is self explanatoryYour Beats Studio Wireless required the change of the charging card moduleThis is an electronic circuit that controls the battery chargingYour headphones could not maintain a chargeWe apologize for not getting back to you on timeOur account has had an unusual high volume of emails in the last six weeks.As a way to compensate you for this, please accept a $discount from the original invoiceIf you do not accept our proposal, your headphones will be shipped back to you in the same condition it was received.Thank you for your attention.Olga E [redacted] Legal Administrator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Customer,We apologize for the inconvenience we have caused you.The reason for the delay in completing your order was that the corrosion found in both battery compartments was extensive, affecting the PCB power and audio controllerSeveral tests were required to eliminate the noise in both speakers.We offer a 90-day warranty on our workAfter today's payment, your unit was shipped via USPS Priority Mail tracking # [redacted] .Thank you for your attention

Dear [redacted] ,Your earphones will go out in the mail on Thursday, July 28, You will receive an e-mail with the corresponding USPS tracking number.Thank you for your attention.Olga E [redacted] Legal Administrator [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to know if they work now? and I will be happy to pay invoiceThey can resend invoice and with discount to [redacted] Sincerely, [redacted]

Dear Mr [redacted] ,On November 29, we emailed you an estimate for the repair of your unit and asked for your approval.On December 13, an email reminder was sent to you.On December 15, we responded your inquiry and one more time forwarded you the estimate.Without your approval we cannot proceed with the work orderWe have the parts needed to fix your Bose QC upon receipt of your confirmation and payment.Thank you for your attention.Olga E [redacted] Legal Administrator

Dear ***,Our records indicate that we received your headphones on May 16, 2016.We received two e-mails from youThe first one on May 21, and the second e-mail yesterdayOur customer service persons have not recollection of ever talking to you.We apologize for the delay in getting back to you The problem we have had with your order is that the parts for your specific model are not immediately available and they have to be obtained by especial order.You will receive an invoice in a direct e-mail to you as soon as testing has been completed.Thank you for your attention.Olga E [redacted] Legal Administrator

Dear Mr [redacted] ,We apologize for the inconvenience we have caused youWe offer a 90-day warranty on our work.We ship thousands of boxes a year and never had this situation beforePlease order our free shipping kit to send your broken unit back to us from our website:http://www.fixheadphones.com/get-started/There will be no additional charges.Make sure to specify that this is a warranty claim to expedite the process.Thank you for your attention

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear *** ***,We apologize for the delay in getting back to youOur records indicate that we received your earphones on April 14, and that you sent an inquiry e-mail on June 13, 2016.A Paypal invoice was e-mailed to you yesterdayThe charges are just for laborParts are for free as a
way to compensate you for the inconvenience.Let me know if you have any questions at ***.Thank you for your attention.Olga E***Legal Administrator

Complaint: ***
I am rejecting this response because:
Sincerely,
Olga, due to the delay and lack of responses from your company about my product until I filed a claim with Revdex.com I will like you to please understand my concerns on sending any money your way, I am willing to pay COD after I receive my headphones but I will not be paying anything because at that pony you won't only have my headphones but also money, if this is not ok with you then please send the headphones my way do not fix themMy address::*** ** *** **
*** *** ** ***thank you *** ***

Dear ***,We apologize for the delay in returning your headphones.Attached please find copy of the USPS label #*** used today to mail your unit backIf you have any questions, please contact me at ***Thank you for your attention.Olga E***Legal
AdministratorFixHeadphones.com

Dear Mr***:We apologize for the delay in responding your claimYour Bose OE has been repaired and shipped back to youThe USPS tracking number is ***.Your specific Bose headphones is a discontinued model and parts, in this case the swivel, are available by special order
onlyIn your case, it took longer than expected.We would like to offer you a 15% discount in your next orderJust include this offer with your comments.Thank you for your attention to the foregoing.Olga E***FixHeadphones.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for h=your help in this matter, I truly believe that if I had not contacted you that I would have not received a response at all! I really appreciate your help!
Sincerely,
*** ***

Dear Mr***, We apologize for the inconvenience we have caused you.We announce in our website a seven day guarantee turn around time to complete the order when parts are available.In your case, the audio cable with remote control needed to repair your Bose QC 20i is available only
through special orderThis can take up to two months to receive the part. We commissioned three of our providers with task of finding an original Bose cable. An invoice has been issued to you for your paymentA $discount has been applied as a way to compensate you for the delay. In addition, we would like to offer you a 50% discount from our service fee for any new repair order you may have for any headphones.Thank you for your attention to the foregoing

Dear Mr***,We apologize for the inconvenience we have caused youThe reason for the delay in completing your order is that we had problems with our providersWe had to order the same metal hinges twice because the provider did not send the right ones for your make and modelOur order arrived
yesterdayYour unit went out in today's mail USPS tracking #***.As a way of compensating you, we would like to offer you two options:a50% discount for your next order, orbFree Bluetooth Adapter for any Beats or Bose wired headphones.Let us know your decision.Thank you for your attention

Dear Revdex.com, This is in response to the above-referenced complaint by *** ***.Mr***'s repaired Beats Studio Wireless was shipped back to him on January 11, See client's message acknowledging our notice below.The reason for this was the delay in receiving the right side audio
cover needed to complete the order.Please include this information in your records.Thank you for your attention. Olga E***Legal AdministratorFixHeadphones.comNorth W.estProvo, UT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still believe that the party is at fault, since they never called nor emailed me telling me how long this was going to take, nor did they express to me the issue, and they have had my headphoens since 10//
Sincerely,
*** ***