Fix Headphones LLC

Revdex.com:
Thank you for your helpI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I am unclear if my headphones have been repaired (in which case I will pay their $bill) or are they still waiting to get parts (their message to me said it could take up to months)If this is the case I want them to return my unrepaired headphones and I will not pay them $I have sent them an email to this effect and am anxiously awaiting their reply
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***,We apologize for the inconvenience we have caused youIt appears that we did not set up a reminder to issue the refund we offered youA refund has been issued via PayPal transaction #***. As a way compensate you for this, we offer you a 50% off for the repair of
regular headphones (no earbuds), or free Bluetooth adapter for wired headphones.Thank you for your attention

Dear Mr***,We apologize for the delay in getting back to youA Paypal invoice was e-mailed to you yesterdayThe charges are just for laborThere are no charges for parts.Let me know if you have any questions at ***Thank you for your attention.Olga E***Legal
Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] received our invoice on October 26, 2017.The following day, Mr. [redacted] filed this claim before paying the invoice alleging in his own words: "I want to report them for stealing my headphones if they do not reply in a timely manner."On the same day, October 27, 2017, Mr. [redacted]'s headphones were...

mailed back to him USPS Tracking Number [redacted]. See attached report. The tracking report states: "Your item was delivered to a parcel locker at 2:31 pm on October 30, 2017 in WEST PALM BEACH, FL 33401."Mr. [redacted] was notified of the tracking number by email. See attached copy of the email notification.Let us know if you have any questions.Thank you for your attention to the forgoing.Olga E[redacted]Fix Headphones Legal Administrator

Dear Customer,We apologize for the inconvenience we have caused you.The reason for the delay in completing your order was that the corrosion found in both battery compartments was extensive, affecting the PCB power and audio controller. Several tests were required to eliminate the noise in both...

speakers.We offer a 90-day warranty on our work. After today's payment, your unit was shipped via USPS Priority Mail tracking #[redacted].Thank you for your attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to know if they work now? and I will be happy to pay invoice. They can resend invoice and with discount to [redacted]. 
Sincerely,
[redacted]

Dear Ms. [redacted],Our invoice is self explanatory. Your Beats Studio 2 Wireless required the change of the charging card module. This is an electronic circuit that controls the battery charging. Your headphones could not maintain a charge. We apologize for not getting back to you on time. Our...

account has had an unusual high volume of emails in the last six weeks.As a way to compensate you for this, please accept a $10 discount from the original invoice. If you do not accept our proposal, your headphones will be shipped back to you in the same condition it was received.Thank you for your attention.Olga E[redacted]Legal Administrator

Dear Mr. [redacted],We apologize for the delay in responding your inquiries.The problem with your order was a part called "B cup speaker support." This part and the color needed is available through special order only. The waiting for these parts is 60 days. We recently received the parts to complete...

yours and other orders. An invoice has been issued to you via e-mail. Once you pay, you will receive a USPS tracking number.Thank you for your attention.Olga E[redacted]Legal Administrator

Dear Mr. [redacted],We apologize for the inconvenience we have caused you.Your headphones have been shipped back today via USPS tracking #[redacted]. There was a misunderstanding as to the reason you sent you headphones back for rework, as no malfunctioning was detected. In general,...

clients use to enter a comment regarding the problem with their headphones at the time of requesting our free shipping kit. Our database did not show any note. After reviewing the e-mails you exchanged with our receptionist we figured out that you wanted us to check if there was a battery charging problem. Your unit was re-tested and new batteries have been installed. Your old batteries have been included in the package.Thank you for your attention.Olga E[redacted]FixHeadphones.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to thank the Revdex.com for helping me resolve this issue.To all the customers out there, please do your research before using this company.I received my headphones back repaired and they work.Lesson learned.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],On November 29, 2017 we emailed you an estimate for the repair of your unit and asked for your approval.On December 13, 2017 an email reminder was sent to you.On December 15, 2017 we responded your inquiry and one more time forwarded you the estimate.Without your approval we cannot...

proceed with the work order. We have the parts needed to fix your Bose QC 15 upon receipt of your confirmation and payment.Thank you for your attention.Olga E[redacted]Legal Administrator

Dear [redacted],Our records indicate that we received your headphones on May 16, 2016.We received two e-mails from you. The first one on May 21, 2016 and the second e-mail yesterday. Our customer service persons have not recollection of ever talking to you.We apologize for the delay in getting back to you....

The problem we have had with your order is that the parts for your specific model are not immediately available and they have to be obtained by especial order.You will receive an invoice in a direct e-mail to you as soon as testing has been completed.Thank you for your attention.Olga E[redacted]Legal Administrator

Dear CustomerWe apologize for the delay in responding your claim. The problem we faced in repairing your Beats Solo Wireless was the color of the headband needed (Gold White). This is available by special order only. In this occasion it took longer than expected.The USPS tracking...

#[redacted] shows that you have recently received your repaired unit.As a way to compensate you, we would like to offer you a 15% off from your next work order. Just mention this with you comments.Let us know if we can be of further assistance to you.Thank you for your attention.Olga E[redacted]FixHeadphones.com

Dear Mr. [redacted],We apologize for the delay in responding your messages.We have unsuccessfully tried to obtain the PCBs (main boards) needed to repair your units. Both headphones have extensive corrosion caused by humidity accumulation. Your headphones will be returned to you in tomorrow"s mail in...

the same condition they were received.Thank you for your attention.Olga E[redacted]Legal Administrator[redacted]

Dear Mr. [redacted],We apologize for the inconvenience we have caused you. We offer a 90-day warranty on our work.We ship thousands of boxes a year and never had this situation before. Please order our free shipping kit to send your broken unit back to us from our...

website:http://www.fixheadphones.com/get-started/There will be no additional charges.Make sure to specify that this is a warranty claim to expedite the process.Thank you for your attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],We apologize for the inconvenience we have caused you.The exact purple headband for your headphones is not available in the market. Parts for Beats Solo HD are discontinued and limited colors are currently available.A refund of $14 has been issued via PayPal for the value of...

headband. Transaction ID # [redacted])Thank you for your attention.