I have spoken to Brittany myself she has been very corteous and has asked me if I could make a one-time good faith paymentI am not working with an attorney in order to take any legal steps, I just had a couple questions in which I was answeredSince I am in the right and I mentioned many times my insurance would not cover it, The business still insisted that they talked to them and they would cover it I do not know when I will be able to make a good faith payment or even if I will, due to me not being liable for it since I did not do anything wrongI have paid the business over $in fees on top of my insurance alreadyPlease let me know if there are any steps if any, you like to take Regards, [redacted]
We have reached out to the patient to resolve, he is currently working with an attorneyWe are working with him to resolve quicklyPlease let me know if you need more information.Thank you,Brittany S***
Well! Yesterday, instead of the letter described, Fixari sent me yet another bill in bright PINK stationary! Please note that I have a receipt from their office that the treatment/billing coordinator gave me showing zero balance Respectfully, [redacted]
I am truly sorry for any miscommunication regarding this accountI personally called ( [redacted] ) on 2/22/and left a message at 1pm on the voicemail of ###-###-#### to try to resolve any questionsIf there is a better number please let me knowOur staff is highly trained to review any account however if there are still questions I would be happy to helpI can be reached tomorrow from 7am-10:30am and 2-4pmAgain I would be happy to help come up with a resolution and we apologize that the insurance company didn't pay what was estimatedWe never want our patients to not get the care they need and deserve because of insurance
The business in my complaint, Faxari Family Dental-Canal Winchester, has received the complaint from your company On Tuesday March 17, 2015, I received a voice mail message from Faxari from a person that stated her name was [redacted] She said she had mailed a corrected statement to me and would I call her to discuss the statement Today March 21, my postman just dropped off the mail and as of this date I have not received the corrected statement So it appears that it never got mailed on March As soon as I get that corrected statement I will go over it and match it up with my information, and at that point I will contact [redacted] to discuss it with her.Thank you so much with your help in this matter, hopefully I receive the correct statement soon, as in the past I had to drive to the Faxari Office to obtain them[redacted]
I am sorry for my delay in responding to both your voice message and email The USPS left a card in my mail box to pia registered letter that I finally just had a chance to pick it up this morning that was from Fixari The letter included the accounting that brought my account down to zero balance I must state for the record that the extra x-rays they claim they did on December 6th were not done I have never had a dental office proceed on with extra x-rays and a surprise billing for semi-annual visitsRegardless, I now have the documentation through both your office and the statements contained in the registered letter that my account has been brought down to a zero balance Respectfully, [redacted]
[redacted] We understand your frustration and apologize for any confusion. For the x-rays taken on 8/27/14 we did adjust off the $56 charge. However, that adjustment was removed when we received notification from your insurance company that you submitted a claim including the x-rays... and received reimbursement for those services. Because you were originally told the charge for the x-rays would be removed, we have done so and have mailed you a corrected statement. Please call our office at your earliest convenience with any questions.Thank you,Fixari Family Dental
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me once and only upon receipt of the patient records, as I have requested They may be mailed to my address on-file in this complaint Regards, [redacted] ***
To whom it may concern:Thank you for your comments We have resolved the complaint as communicated by Mr*** Please call me directly at ###-###-#### if you have any further questions Your relationship with our office is very important to us.Best wishes,*** *** ***
Fixari Family Dental takes pride in providing professional and thorough examinations in order to provide excellent care for each patient’s current and preventive needs. Our doctors diagnose conditions and recommend treatment based solely on clinical need, whether it is the next routine
cheor a condition that warrants more urgent attention. In such cases an appropriate treatment plan is designed and presented to the patient with cost estimates thoroughly explained. Questions are invited and patients are not expected to sign anything unless they are comfortable with the proposed treatmentAll clinical and business practices at Fixari Family Dental are done with utmost integrity and the highest ethical standards and always with the patient’s best care in mind. What appears to have happened in this case is that the patient was sent a statement for a past due balance that was intended for the insurance carrier. Each was responsible for 50% of the cost. The patient paid their $as they have stated, which is why we made no attempts to reach them over the course of the year. The insurance claim in the amount of $had not been processed, and in our attempts to work on that balance a statement was mistakenly sent to the patient, whose response to the error was understandableWe sincerely regret the inconvenience and frustration that our clerical error has caused the patient and apologizeThis patient has a zero balance with Fixari Family Dental as of today’s date. At no time has Fixari Family dental referred this patient’s account to a collections agency or credit bureau. We will honor the patient’s request to send as much of the requested information as is still available over the past years and/or is allowed by law. We will also honor the patient’s request to have their account made inactive, but would gladly accept them back if they would ever so chooseWe are hopeful that the patient will accept our sincere apology for the miscommunication and respond in good faith by removing this complaint so as not to unduly harm potential future business for our practice
We have reached out to the patient to resolve, he is currently working with an attorney. We are working with him to resolve quickly. Please let me know if you need more information.Thank you,Brittany S[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I am truly sorry for any miscommunication regarding this account. I personally called ([redacted]) on 2/22/17 and left a message at 1pm on the voicemail of ###-###-#### to try to resolve any questions. If there is a better number please let me know. Our staff is highly trained to review any account...
however if there are still questions I would be happy to help. I can be reached tomorrow from 7am-10:30am and 2-4pm. Again I would be happy to help come up with a resolution and we apologize that the insurance company didn't pay what was estimated. We never want our patients to not get the care they need and deserve because of insurance.
We apologize for this experience and we never want you to feel like you are not valued or talked down to. Our office is adjust any out of pocket that would've incurred during the initial cleaning and exam as it was our fault for not verifying your insurance plan until you arrived to the appointment....
The current balance is coming from the work that was mentioned in the original complaint: "The doctor then began to tell me that my son needed a filling and completed the task." The treatment plan that was presented on the visit of 4/29/16 shows there was a patient obligation of $234, which wasn't paid that day. Instead we the office submitted to the insurance company and they paid less making the patient total investment $297 which is the balance on the account. What we originally treatment plan is only an estimated based on the history we have with that particular insurance company. Unfortunately this plan paid about $50 less. Regardless the insurance company states they will pay 70%, please see the explanation of benefits attached per [redacted]. Again we never want our patients to not value the treatment they've received and we'd love to have you back as a patient. Let us know we can resolve. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me once and only upon receipt of the patient records, as I have requested. They may be mailed to my address on-file in this complaint.
Regards, [redacted]
The business in my complaint, Faxari Family Dental-Canal Winchester, has received the complaint from your company. On Tuesday March 17, 2015, I received a voice mail message from Faxari from a person that stated her name was [redacted] She said she had mailed a corrected statement to me and would I call her to discuss the statement. Today March 21, my postman just dropped off the mail and as of this date I have not received the corrected statement. So it appears that it never got mailed on March 17. As soon as I get that corrected statement I will go over it and match it up with my information, and at that point I will contact [redacted] to discuss it with her.Thank you so much with your help in this matter, hopefully I receive the correct statement soon, as in the past I had to drive to the Faxari Office to obtain them.[redacted]
I have spoken to Brittany myself she has been very corteous and has asked me if I could...
make a one-time good faith payment. I am not working with an attorney in order to take any legal steps, I just had a couple questions in which I was answered. Since I am in the right and I mentioned many times my insurance would not cover it, The business still insisted that they talked to them and they would cover it. I do not know when I will be able to make a good faith payment or even if I will, due to me not being liable for it since I did not do anything wrong. I have paid the business over $840 in fees on top of my insurance already. Please let me know if there are any steps if any, you like to take.
Regards,
[redacted]
All adjustments have been made to this account so the balance is $0. I would also like to mail out a receipt of those adjustments but would like to ensure we have a correct address as the phone number we have on file is not a good number. I personally would like to obtain this information by phone if [redacted] is available to call me directly at ###-###-#### or if she can respond to my comment through Revdex.com. My name is [redacted] and I am the practice team leader at the [redacted] office. I sincerely would like to resolve this completely so the sooner the response would be great, as I’m sure [redacted] would like for this to also be resolved. At Fixari we value every patient experience and would like to maintain and exceed all expectations our patients have.
Thank you!
[redacted]
I have spoken to Brittany myself she has been very corteous and has asked me if I could make a one-time good faith paymentI am not working with an attorney in order to take any legal steps, I just had a couple questions in which I was answeredSince I am in the right and I mentioned many times my insurance would not cover it, The business still insisted that they talked to them and they would cover it I do not know when I will be able to make a good faith payment or even if I will, due to me not being liable for it since I did not do anything wrongI have paid the business over $in fees on top of my insurance alreadyPlease let me know if there are any steps if any, you like to take Regards, [redacted]
We have reached out to the patient to resolve, he is currently working with an attorneyWe are working with him to resolve quicklyPlease let me know if you need more information.Thank you,Brittany S***
Well! Yesterday, instead of the letter described, Fixari sent me yet another bill in bright PINK stationary! Please note that I have a receipt from their office that the treatment/billing coordinator gave me showing zero balance Respectfully, [redacted]
I am truly sorry for any miscommunication regarding this accountI personally called ( [redacted] ) on 2/22/and left a message at 1pm on the voicemail of ###-###-#### to try to resolve any questionsIf there is a better number please let me knowOur staff is highly trained to review any account however if there are still questions I would be happy to helpI can be reached tomorrow from 7am-10:30am and 2-4pmAgain I would be happy to help come up with a resolution and we apologize that the insurance company didn't pay what was estimatedWe never want our patients to not get the care they need and deserve because of insurance
The business in my complaint, Faxari Family Dental-Canal Winchester, has received the complaint from your company On Tuesday March 17, 2015, I received a voice mail message from Faxari from a person that stated her name was [redacted] She said she had mailed a corrected statement to me and would I call her to discuss the statement Today March 21, my postman just dropped off the mail and as of this date I have not received the corrected statement So it appears that it never got mailed on March As soon as I get that corrected statement I will go over it and match it up with my information, and at that point I will contact [redacted] to discuss it with her.Thank you so much with your help in this matter, hopefully I receive the correct statement soon, as in the past I had to drive to the Faxari Office to obtain them[redacted]
I am sorry for my delay in responding to both your voice message and email The USPS left a card in my mail box to pia registered letter that I finally just had a chance to pick it up this morning that was from Fixari The letter included the accounting that brought my account down to zero balance I must state for the record that the extra x-rays they claim they did on December 6th were not done I have never had a dental office proceed on with extra x-rays and a surprise billing for semi-annual visitsRegardless, I now have the documentation through both your office and the statements contained in the registered letter that my account has been brought down to a zero balance Respectfully, [redacted]
[redacted] We understand your frustration and apologize for any confusion. For the x-rays taken on 8/27/14 we did adjust off the $56 charge. However, that adjustment was removed when we received notification from your insurance company that you submitted a claim including the x-rays... and received reimbursement for those services. Because you were originally told the charge for the x-rays would be removed, we have done so and have mailed you a corrected statement. Please call our office at your earliest convenience with any questions.Thank you,Fixari Family Dental
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me once and only upon receipt of the patient records, as I have requested They may be mailed to my address on-file in this complaint Regards, [redacted] ***
We have written off the balance on Mr***'s account
To whom it may concern:Thank you for your comments We have resolved the complaint as communicated by Mr*** Please call me directly at ###-###-#### if you have any further questions Your relationship with our office is very important to us.Best wishes,*** *** ***
Fixari Family Dental takes pride in providing professional and thorough examinations in order to provide excellent care for each patient’s current and preventive needs. Our doctors diagnose conditions and recommend treatment based solely on clinical need, whether it is the next routine
cheor a condition that warrants more urgent attention. In such cases an appropriate treatment plan is designed and presented to the patient with cost estimates thoroughly explained. Questions are invited and patients are not expected to sign anything unless they are comfortable with the proposed treatmentAll clinical and business practices at Fixari Family Dental are done with utmost integrity and the highest ethical standards and always with the patient’s best care in mind. What appears to have happened in this case is that the patient was sent a statement for a past due balance that was intended for the insurance carrier. Each was responsible for 50% of the cost. The patient paid their $as they have stated, which is why we made no attempts to reach them over the course of the year. The insurance claim in the amount of $had not been processed, and in our attempts to work on that balance a statement was mistakenly sent to the patient, whose response to the error was understandableWe sincerely regret the inconvenience and frustration that our clerical error has caused the patient and apologizeThis patient has a zero balance with Fixari Family Dental as of today’s date. At no time has Fixari Family dental referred this patient’s account to a collections agency or credit bureau. We will honor the patient’s request to send as much of the requested information as is still available over the past years and/or is allowed by law. We will also honor the patient’s request to have their account made inactive, but would gladly accept them back if they would ever so chooseWe are hopeful that the patient will accept our sincere apology for the miscommunication and respond in good faith by removing this complaint so as not to unduly harm potential future business for our practice
We have responded to patient, and sent her gift card.Thank you
We have reached out to the patient to resolve, he is currently working with an attorney. We are working with him to resolve quickly. Please let me know if you need more information.Thank you,Brittany S[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I am truly sorry for any miscommunication regarding this account. I personally called ([redacted]) on 2/22/17 and left a message at 1pm on the voicemail of ###-###-#### to try to resolve any questions. If there is a better number please let me know. Our staff is highly trained to review any account...
however if there are still questions I would be happy to help. I can be reached tomorrow from 7am-10:30am and 2-4pm. Again I would be happy to help come up with a resolution and we apologize that the insurance company didn't pay what was estimated. We never want our patients to not get the care they need and deserve because of insurance.
We apologize for this experience and we never want you to feel like you are not valued or talked down to. Our office is adjust any out of pocket that would've incurred during the initial cleaning and exam as it was our fault for not verifying your insurance plan until you arrived to the appointment....
The current balance is coming from the work that was mentioned in the original complaint: "The doctor then began to tell me that my son needed a filling and completed the task." The treatment plan that was presented on the visit of 4/29/16 shows there was a patient obligation of $234, which wasn't paid that day. Instead we the office submitted to the insurance company and they paid less making the patient total investment $297 which is the balance on the account. What we originally treatment plan is only an estimated based on the history we have with that particular insurance company. Unfortunately this plan paid about $50 less. Regardless the insurance company states they will pay 70%, please see the explanation of benefits attached per [redacted]. Again we never want our patients to not value the treatment they've received and we'd love to have you back as a patient. Let us know we can resolve. Thank you.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me once and only upon receipt of the patient records, as I have requested. They may be mailed to my address on-file in this complaint.
Regards, [redacted]
The business in my complaint, Faxari Family Dental-Canal Winchester, has received the complaint from your company. On Tuesday March 17, 2015, I received a voice mail message from Faxari from a person that stated her name was [redacted] She said she had mailed a corrected statement to me and would I call her to discuss the statement. Today March 21, my postman just dropped off the mail and as of this date I have not received the corrected statement. So it appears that it never got mailed on March 17. As soon as I get that corrected statement I will go over it and match it up with my information, and at that point I will contact [redacted] to discuss it with her.Thank you so much with your help in this matter, hopefully I receive the correct statement soon, as in the past I had to drive to the Faxari Office to obtain them.[redacted]
I have spoken to Brittany myself she has been very corteous and has asked me if I could...
make a one-time good faith payment. I am not working with an attorney in order to take any legal steps, I just had a couple questions in which I was answered. Since I am in the right and I mentioned many times my insurance would not cover it, The business still insisted that they talked to them and they would cover it. I do not know when I will be able to make a good faith payment or even if I will, due to me not being liable for it since I did not do anything wrong. I have paid the business over $840 in fees on top of my insurance already. Please let me know if there are any steps if any, you like to take.
Regards,
[redacted]
All adjustments have been made to this account so the balance is $0. I would also like to mail out a receipt of those adjustments but would like to ensure we have a correct address as the phone number we have on file is not a good number. I personally would like to obtain this information by phone if [redacted] is available to call me directly at ###-###-#### or if she can respond to my comment through Revdex.com. My name is [redacted] and I am the practice team leader at the [redacted] office. I sincerely would like to resolve this completely so the sooner the response would be great, as I’m sure [redacted] would like for this to also be resolved. At Fixari we value every patient experience and would like to maintain and exceed all expectations our patients have.
Thank you!
[redacted]