[redacted]The complany has responded to our request. We are thankful to them for taking care of this matter. We only hope that in the future they will make sure consumers understand if they are an in-network provider or out of network provider. Again, we are thankful that they have taken care of this matter!![redacted]
Thank you for your follow up from your first visit in January and subsequent visits.Please know that your feedback is very important to us. We are very proud of the services we provide and appreciate you making us aware of your experience at Fixari Family Dental. We will be reviewing...
your account history over the next few days so that we can best communicate a resolution for you. Somehow we do not have record of a letter that you mentioned. Would you please resend a copy of this letter reflecting the date it was sent so that we know our processes are in place?From there we can determine a resolution for your complaint.Best,Shayne F[redacted]
Good afternoon [redacted]:Thank you for your inquiry. We have made a thorough review of your 12/6/14 and 12/20/14 dates of service as well as payments received for said services. A complete written audit of your account has been completed and mailed today, 4/6/15. Please call...
me at the number shown on the letter at your earliest convenience so that I may answer any further questions you have.Best regards,[redacted]
Well! Yesterday, instead of the letter described, Fixari sent me yet another bill in bright PINK stationary! Please note that I have a receipt from their office that the treatment/billing coordinator gave me showing zero balance. Respectfully,[redacted]
I am sorry for my delay in responding to both your voice message and email. The USPS left a card in my mail box to pick-up a registered letter that I finally just had a chance to pick it up this morning that was from Fixari. The letter included the accounting that brought my account down to zero balance. I must state for the record that the extra x-rays they claim they did on December 6th were not done. I have never had a dental office proceed on with extra x-rays and a surprise billing for semi-annual visits. Regardless, I now have the documentation through both your office and the statements contained in the registered letter that my account has been brought down to a zero balance. Respectfully,
[redacted]
[redacted]We understand your frustration and apologize for any confusion. For the x-rays taken on 8/27/14 we did adjust off the $56 charge. However, that adjustment was removed when we received notification from your insurance company that you submitted a claim including the x-rays...
and received reimbursement for those services. Because you were originally told the charge for the x-rays would be removed, we have done so and have mailed you a corrected statement. Please call our office at your earliest convenience with any questions.Thank you,Fixari Family Dental
We have addressed this issue with the patient, he was given a major discount and was presented the full amount by insurance. Please let me know if you need more information.Thank you,Brittany S[redacted]
Fixari Family Dental does indeed have a 50/50 Referral program. We reward many patients each month. Thank you for giving us the opportunity to review your situation. Good customer service should be getting you an answer quickly, and for that we apologize. We should be doing a...
better job for you on this! We reviewed what happened in your case, and on your original paperwork it stated that you were referred by an insurance company - so this information never went to our marketing group in the first place. Follow up is very important to us. Thank you for allowing us to fix the process on our end. Card were mailed out today. Thank you for your referral!
[redacted]The complany has responded to our request. We are thankful to them for taking care of this matter. We only hope that in the future they will make sure consumers understand if they are an in-network provider or out of network provider. Again, we are thankful that they have taken care of this matter!![redacted]
Thank you for your follow up from your first visit in January and subsequent visits.Please know that your feedback is very important to us. We are very proud of the services we provide and appreciate you making us aware of your experience at Fixari Family Dental. We will be reviewing...
your account history over the next few days so that we can best communicate a resolution for you. Somehow we do not have record of a letter that you mentioned. Would you please resend a copy of this letter reflecting the date it was sent so that we know our processes are in place?From there we can determine a resolution for your complaint.Best,Shayne F[redacted]
Good afternoon [redacted]:Thank you for your inquiry. We have made a thorough review of your 12/6/14 and 12/20/14 dates of service as well as payments received for said services. A complete written audit of your account has been completed and mailed today, 4/6/15. Please call...
me at the number shown on the letter at your earliest convenience so that I may answer any further questions you have.Best regards,[redacted]
Well! Yesterday, instead of the letter described, Fixari sent me yet another bill in bright PINK stationary! Please note that I have a receipt from their office that the treatment/billing coordinator gave me showing zero balance. Respectfully,[redacted]
I am sorry for my delay in responding to both your voice message and email. The USPS left a card in my mail box to pick-up a registered letter that I finally just had a chance to pick it up this morning that was from Fixari. The letter included the accounting that brought my account down to zero balance. I must state for the record that the extra x-rays they claim they did on December 6th were not done. I have never had a dental office proceed on with extra x-rays and a surprise billing for semi-annual visits. Regardless, I now have the documentation through both your office and the statements contained in the registered letter that my account has been brought down to a zero balance. Respectfully,
[redacted]
[redacted]We understand your frustration and apologize for any confusion. For the x-rays taken on 8/27/14 we did adjust off the $56 charge. However, that adjustment was removed when we received notification from your insurance company that you submitted a claim including the x-rays...
and received reimbursement for those services. Because you were originally told the charge for the x-rays would be removed, we have done so and have mailed you a corrected statement. Please call our office at your earliest convenience with any questions.Thank you,Fixari Family Dental
We have addressed this issue with the patient, he was given a major discount and was presented the full amount by insurance. Please let me know if you need more information.Thank you,Brittany S[redacted]
Fixari Family Dental does indeed have a 50/50 Referral program. We reward many patients each month. Thank you for giving us the opportunity to review your situation. Good customer service should be getting you an answer quickly, and for that we apologize. We should be doing a...
better job for you on this! We reviewed what happened in your case, and on your original paperwork it stated that you were referred by an insurance company - so this information never went to our marketing group in the first place. Follow up is very important to us. Thank you for allowing us to fix the process on our end. Card were mailed out today. Thank you for your referral!