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Flagship Condominum Association

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Flagship Condominum Association Reviews (24)

My complaint with Flagship Condominium Association was resolved on 09/15/I accepted they offer to return half money I paid them and no more paymentsI paid them first payment $1299, and two more payments $Total $Flagship Condominium associating paid me nothing back and has never contacted me

The consumer does not have a valid complaintThe consumer has 50,points with RCI as a result of his purchase He claims he does notThis is not trueThe consumer can receive information on discounted hotel stays via RCI TravelHe claims he cannotThis is also not trueThe consumer was sent his RCI cards within the prescribed period of time indicated on WRITTEN contract termsHe stated someone made a verbal commitmentWe can only agree on what is written and the consumer currently possess his cards so this is a dead issueThe consumer owning a vacation home in [redacted] has no bearing on this transaction now nor at the time of purchaseWe have offered to waive the remaining payments in an effort to ensure the consumer felt that a satisfactory resolution was reachedFantaSea Resorts had to pay for the points the consumer now has available in his RCI Points account and a full refund is not warranted as we have demonstrated that we have meet the terms of the commitmentAdditionally, we offered to reduce the price by the remaining balance in effort to resolve this matter in an amicable mannerPlease confirm if the consumer is willing to accept our offer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11566986, and find that this resolution is satisfactory to me I would also hope that no derogatory payment comments are made to the Trans Union Credit Reporting Agency concerning this transaction, given the fact that the account will move to closed (Paid in full) status per the terms of the resolution agreement and the potential timing issues I know there is a dispute lodged with Trans Union so I wouldn't expect it to be an issue but would ask FantaSea Resorts to not report any payment issue since we have agreed to the terms on this release as of 7/20/ Regards, John Perry

Dear ***, I have read the consumers rebuttalThe length of time for the consumer is generally scheduled minimally minutesIf the consumer requires more time to make an informed purchase, it is grantedSuch was the case in this scenario I am not sure why the consumer would fault us for permitting the time needed by them to ensure they fully understood the product they were purchasingWe do not promise Hotel stay in Europe as this is not part of our serviceWe are a time Share or Vacation Ownership CompanyThe consumer purchased a trial period for travel to timesharesThe consumer was granted a recessionary period and did not exercise their optionWe have offered the consumer the following options in an effort to resolve this complaint despite no wrong doing on our behalf: 1) We offered to waive ALL future payments due 2) We offered to refund half of the monies paid 3) We offered personalized vacation assistance to assist the consumer in enjoying what they purchased All of the above offers have been rejectedThese are more than fair and satisfactory resolutions to this matterThese are our final offers Thanks,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dear Revdex.com Please publicly post text of my complaint on Revdex.coms Web site policy because of Fanta See resort wrongdoing and they did not accept thisI did not use they product because they lied about this product and I do not need this productRepresentatives promised us that introduction of the product takes hours, instead it took terrified oursA lot of representatives talk to us for long time to persuade to buy the productThey promised us that this is very good product and I may use points and special prices for resorts and hotels reservation in EuropeI stated that I need only hotel reservations in Europe In reality this is useless product for usIt was real Interrogation and fraudMy girlfriend [redacted] and I were real tired and would like to get out as soon as possibleWe did not read contract and signed itI do not need this service, I did not use it and is not going to useThe business tries to get money from me for nothingI am years old retired and it was very hard to me to withstand that interrogationI would like all new customers to know my bad experience with Fanta See resort Regards, [redacted] ***

I have read the consumer's complaintThe package purchased was for discounted resort stays at the Flagship Resort and points to utilize at RCI with any available inventory that was equal or less than the points purchasedThe consumer stated we advise the RCI memebership card was to be received within days and states to have received it on may which is a days from date of purchaseThe consumer had no reasonable right to travel with RCI in May when being advised in writing that the membership process would take days to finalize when purchasing on March This time line was agreed to in advance in writing and we exceeded the contract terms in expediting the membership by nearly daysThe consumer states he is requesting a refund of $The purchase price paid to date appears to be $1,The consumer has bee3n offered assistance to utilize his points to enjoy what was purchased and he has refusedWe are requesting that consumer allow us to provide him with vacation assistance to remedy his concernsAdditionally, as an act of good faith, we suggest that the consumer enjoy a night's stay at our Flagship Location to enjoy his membershipHe can book that stay directly with myself or our customer card departmentDuring that stay, he maybe find time to meet with our representative to assist his with his vacation planning

As the business I dispute the allegation that we are playing gamesOur documents and sales information does NOT represent that points can be used for hotel stayswe are not a hotel we are a resort and our working relationship with RCI is also for ResortsInformation on discounted hotel stays can be obtained but not have points used as a method of payment in the transactionWe offered to waive the future payments due, we offered an overnight stay and we offered to refund half the amount paid These offers are beyond what we feel as fair and are only in a matter of goodwill to the consumer as there was no wrong doing on our behalf

Complaint: ***
I am rejecting this response because:Representatives promised us that introduction of the product
takes hours, instead it took terrified oursA lot of representatives talk
to us for long time to persuade to buy the productThey promised us that this
is very good product and I may use points and special prices for resorts and
hotels reservation in EuropeI stated that I need only hotel reservations in
EuropeIn reality this is useless product for usIt was real Interrogation
and fraudMy girlfriend *** and I were real tired and would like to get
out as soon as possibleWe did not read contract and signed itI do not need
this service, I did not use it and is not going to useI would like my money
backThe business tries to get money from me for nothingI am years old
retired and it was very hard to me to withstand that interrogation.
Regards,
*** ***

I have read the consumer complaint and cannot track the fraud they claimPlease provide a specific example of fraud for me to addressThey claimed they didnt have points, they doI offered to stop future payments essentially providing the product as significant cost reduction, they refusedIf the consumer expects his claims to be heard, it must be factualThe consumer had points in his accountWhat other issue exists in this matter? In a final effort to resolve this complaint with the consumer, we will refund the half of the monies paid to date and allow the consumer to retain the points in his name

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I have read the consumer's rebuttalThe consumer has points to utilize and therefore a dispute doe snot existWe cannot commit not should the consumer expect service beyond the contract terms in the example of his membership cardsIn a final effort to resolve this matter and ensure an act of good faith on behalf of the company, I will cancel the remaining payment on this contact and consider this matter finalThe consumer can enjoy the points for the purchase price paid to date and the future payment will be cancelledI beleive this is more than a fair and satisfactory resolutionPlease confirm prior to the next payment due date

Complaint: ***
I am rejecting this response because:I would like full refundThis business did fraudI can not use points for hotel reservations and there is no discount to book hotels in Europe.They promised me maximum $for one week hotel reservation (not resorts) in Europe, or use points for hotel reservation in EuropeI have not use my membership and not going to use it because it does not work for meI paid money for nothingCompany deceived me
Regards,
*** ***

The last notation I have is that the consumer did not find our solution satisfactory. I just checked the
Revdex.com system to confirm and it appears that the consumer actually did agree to close the matter but I was not certain base don the content if
he accepted our offer. The amount of money paid by the consumer in total was $1443.44. We offered and agreed to a refund of half. The refund will be for $721.72. Please have the consumer accept this offer and we will refund the $721.72 back to his credit card.

Dear [redacted],
I have read the consumers rebuttal. The length of time for the consumer is generally scheduled minimally 120 minutes. If the consumer requires more time to make an informed purchase, it is granted. Such was the case in this scenario.  I am not sure why the consumer would fault us for permitting the time needed by them to ensure they fully understood the product they were purchasing. We do not promise Hotel stay in Europe as this is not part of our service. We are a time Share or Vacation Ownership Company. The consumer purchased a trial period for travel to timeshares. The consumer was granted a recessionary period and did not exercise their option. We have offered the consumer the following options in an effort to resolve this complaint despite no wrong doing on our behalf:
1) We offered to waive ALL future payments due
2) We offered to refund half of the monies paid. 
3) We offered personalized vacation assistance to assist the consumer in enjoying what they purchased. 
All of the above offers have been rejected. These are more than fair and satisfactory resolutions to this matter. These are our final offers. 
Thanks,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID 11566986, and find that this resolution is satisfactory to me.
I would also hope that no derogatory payment comments are made to the Trans Union Credit Reporting Agency concerning this transaction, given the fact that the account will move to  closed (Paid in full) status per the terms of the resolution agreement and the potential timing issues.  I know there is a dispute lodged with Trans Union so I wouldn't expect it to be an issue but would ask FantaSea Resorts to not report any payment issue since we have agreed to the terms on this release as of 7/20/16.
Regards,
John Perry

As the business I dispute the allegation that we are playing games. Our  documents and sales information does NOT represent that points can be used for hotel stays. we are not a hotel we are a resort and our working relationship with RCI is also for Resorts. Information on discounted hotel stays can be obtained but not have points used as a method of payment in the transaction. We offered to waive the future payments due, we offered an overnight stay and we offered to refund half the amount paid.  These offers are beyond what we feel as fair and are only in a matter of goodwill to the consumer as there was no wrong doing on our behalf.

Complaint: [redacted]
I am rejecting this response because: I am not interesting in resorts reservations because I have vacation home in
[redacted]. I stated this from the beginning. I need only points and discount hotel reservations in Europe with RCI. [redacted] promised me that I can do both hotel and resort reservations. He promised to expedite RCI membership cards delivered to me in 30 days to make reservation for my May vacation. I contacted Fanta See resort regarding this meter four, five times, but received these cards too late. Everything [redacted] promised me was a lie. He only wanted to sell me the product  I do not need and made money. My down payment was $1299.00 and 18 payments $72.22 I am paying with my credit card. Because of [redacted] fraud, I would like to get all my $2600.00 money back.
 
Best regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Revdex.com
Please publicly post text
of my complaint on Revdex.coms Web site policy because of Fanta See resort wrongdoing
and they did not accept this. I did not use they product because they lied
about this product and I do not need this product. Representatives promised us
that introduction of the product takes 2 hours, instead it took 5
terrified ours. A lot of representatives talk to us for long time to
persuade to buy the product. They promised us that this is very good product
and I may use points and special prices for resorts and hotels
reservation in Europe. I stated that I need only hotel reservations in Europe.
In reality this is useless product for us. It was real Interrogation and
fraud. My girlfriend [redacted] and I were real tired and would like to get
out as soon as possible. We did not read contract and signed it. I do not need
this service, I did not use it and is not going to use. The business tries to
get money from me for nothing. I am 67 years old retired and it was very
hard to me to withstand that interrogation. I would like all new
customers to know my bad experience with Fanta See resort.
Regards,
[redacted]

I have read the consumer's complaint. The package purchased was for discounted resort stays at the Flagship Resort and points to utilize at RCI with any available inventory that was equal or less than the points purchased. The consumer stated we advise the RCI memebership card was to be received...

within 90 days and states to have received it on may 16 which is a 63 days from date of purchase. The consumer had no reasonable right to travel with RCI in May when being advised in writing that the membership process would take 90 days to finalize when purchasing on March 12. This time line was agreed to in advance in writing and we exceeded the contract terms in expediting the membership by nearly 30 days. The consumer states he is requesting a refund of $2600. The purchase price paid to date appears to be $1,299. The consumer has bee3n offered assistance to utilize his points to enjoy what was purchased and he has refused. We are requesting that consumer allow us to provide him with vacation assistance to remedy his concerns. Additionally, as an act of good faith, we suggest that the consumer enjoy a night's stay at our Flagship Location to enjoy his membership. He can book that stay directly with myself or our customer card department. During that stay, he maybe find time to meet with our representative to assist his with his vacation planning.

My complaint with Flagship Condominium Association was resolved on 09/15/2014. I accepted they offer to return half money I paid them and no more payments. I paid them first payment $1299, and two more payments $72.22. Total $1443.44 Flagship Condominium associating paid me nothing back and has never contacted me.

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Description: Associations, Condominiums, Business Associations (NAICS: 813910)

Address: 60 N Maine Ave, Atlantic City, New Jersey, United States, 08401

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