Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please ENSURE that all clients associated with your organization closes my account and stops withdrawing money from my account.Thank you
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesTo resolve the complaint I have requested a refund for $on top of the initial refundSorry for the inconvenience
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Hello,I apologize for not yet responding to the complaint in timeI received notice via your messaging system that the business was going to submit a refund to our bank account but that money has not yet showed up in our accountI did not reply that the complaint was resolved yet because I wanted to give it a few days for the refund to appear in my bank.Can you please reopen this complaint so that I can reply? I am not satisfied with the outcome until the funds appear back in the accountI do not see any pending returns.Thank you,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have accepted flagships response however they said they would reimburse me amount in question and nothing has been receivedIs there something I need to do from my end ?
Regards,
*** ***
We are sorry to hear of this customer's negative experience We have reached out to this merchant to try to accomodate some of the concerns here The accounts appear to still be actively processing credit cards, so we are hesitant to terminate immediately, so as to disrupt their
businesses any further We will work to an agreement in this case and provide an update after we have spoken with this customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have issued a refund and ensured you are not enrolled in any additional business suite programs
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a waiver of the collections balanceI have only been able to locate merchant accounts in our system
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There has been no refund although we were told there would be oneWe are promised multiple calls back, and have yet to receive even oneWe will not stop until the money is returned
Regards,
*** ***
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved
Regards,
*** ***
We regret the customer experience described in this post It does not appear we initially received the closure authorization prior to the billing cutoff, but the account has since been closed We have requested a waiver of the collections balance as a courtesy
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I have read my agreement and I do not see these "fees" listed anywhere. I would like to terminate the business relationship with this company
Regards,
*** ***
We regret this customer's negative experience and technical/communication difficulties they encountered This customer's account is now closed $was refunded to the customer in two deposits on 2/and 2/
We are sorry to hear of this customer's negative experience For security purposes, we typically require signed authorization to cancel our merchant services It does not appear the signed authorization was initially received We can confirm the account has since been closed
Our notes indicate the fees in question rejected from the bank account and they were not successfully debited This created a collections balance We have requested a waiver of this balance
We are sorry to hear of this customer's negative experienceAll rates and fees were disclosed during the merchant application and agreementIn order to activate an account, our customers must e-sign an electronic application detailing said rates and feesAs well, the merchant receives a detailed
breakdown via standard US mail about a week after signupFor security purposes, we require signed authorization to cancel a merchant account with our companyIt does not appear this was initially received in this caseHowever, we can confirm this account is now closedAs a courtesy, we have requested a refund of $in service feesThis refund should deposit into the customer's checking account in the next to business days
Hello, We will remove the collections inquiry from the bureau and waive any balance from your account.I will submit a refund for $112, please allow for 7-days. Thank you
We are sorry to hear of this customer's negative experience While all rates and fees were disclosed in the merchant application and statement notifications, we have requested a waiver of the $collections balance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please ENSURE that all clients associated with your organization closes my account and stops withdrawing money from my account.Thank you
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesTo resolve the complaint I have requested a refund for $on top of the initial refundSorry for the inconvenience
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Hello,I apologize for not yet responding to the complaint in timeI received notice via your messaging system that the business was going to submit a refund to our bank account but that money has not yet showed up in our accountI did not reply that the complaint was resolved yet because I wanted to give it a few days for the refund to appear in my bank.Can you please reopen this complaint so that I can reply? I am not satisfied with the outcome until the funds appear back in the accountI do not see any pending returns.Thank you,
Regards,
*** ***
Hello, Please contact the office to cancel your account. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have accepted flagships response however they said they would reimburse me amount in question and nothing has been receivedIs there something I need to do from my end ?
Regards,
*** ***
We are sorry to hear of this customer's negative experience We have reached out to this merchant to try to accomodate some of the concerns here The accounts appear to still be actively processing credit cards, so we are hesitant to terminate immediately, so as to disrupt their
businesses any further We will work to an agreement in this case and provide an update after we have spoken with this customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have issued a refund and ensured you are not enrolled in any additional business suite programs
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a waiver of the collections balanceI have only been able to locate merchant accounts in our system
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There has been no refund although we were told there would be oneWe are promised multiple calls back, and have yet to receive even oneWe will not stop until the money is returned
Regards,
*** ***
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved
Regards,
*** ***
We regret the customer experience described in this post It does not appear we initially received the closure authorization prior to the billing cutoff, but the account has since been closed We have requested a waiver of the collections balance as a courtesy
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I have read my agreement and I do not see these "fees" listed anywhere. I would like to terminate the business relationship with this company
Regards,
*** ***
We contacted *** and asked them to look into this The $in question should have been deposited on 9/2/
We regret this customer's negative experience and technical/communication difficulties they encountered This customer's account is now closed $was refunded to the customer in two deposits on 2/and 2/
We are sorry to hear of this customer's negative experience For security purposes, we typically require signed authorization to cancel our merchant services It does not appear the signed authorization was initially received We can confirm the account has since been closed
Our notes indicate the fees in question rejected from the bank account and they were not successfully debited This created a collections balance We have requested a waiver of this balance
We are sorry to hear of this customer's negative experienceAll rates and fees were disclosed during the merchant application and agreementIn order to activate an account, our customers must e-sign an electronic application detailing said rates and feesAs well, the merchant receives a detailed
breakdown via standard US mail about a week after signupFor security purposes, we require signed authorization to cancel a merchant account with our companyIt does not appear this was initially received in this caseHowever, we can confirm this account is now closedAs a courtesy, we have requested a refund of $in service feesThis refund should deposit into the customer's checking account in the next to business days
Hello, We will remove the collections inquiry from the bureau and waive any balance from your account.I will submit a refund for $112, please allow for 7-days. Thank you
We are sorry to hear of this customer's negative experience While all rates and fees were disclosed in the merchant application and statement notifications, we have requested a waiver of the $collections balance