Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of this customer's negative experience To date, this customer has been billed a $statement fee We have requested a refund of this charge and it should deposit in the next to business days Also, we will process a refund of the $charge when it
is assessed next month
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am not looking to be compensated for this My desire is for Flagship sales people to be honest and forthright, rather than deceptive
Regards,
*** ***
We are sorry to hear of this customer's negative experience Because we provide a financial transaction service for small to medium sized businesses, we typically require signed authorization to cancel our merchant accounts Since there has been such a long period of inactivity, we have
requested the procedure be overridden and have asked to have the account closed without a signature We have requested a refund of $515.57, the amount billed during the seven month period the customer references These funds should deposit into the customer's checking account in the next to business days
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit
card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have requested that the collections balance be waived
This customer's account was terminated by ***'s risk department shortly after the application was submitted due to high risk *** underwriting is the organization that absorbs the financial risk from our merchant services They have the final say in these decisions This
customer was notified of this situation and was never billed any fees for the account or equipment
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDFPlease see attached documents for reference
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
NO CHECK, Flagship Merchant Sevices is lying when they said they overnight the check on December 27, It is now January 25, but NO CHECK has been receiveDespite of my request to the company to provide me with the overnight tracking number for verification twice, but no response, because they never send any check at all. If check will not receive next week, complainant will proceed in filing a Federal Complaint base on elder consumer abuse and exploitation federal law. If this company really has the check mailed, they need to provide me the copy of the check and the next day tracking number for verification.
Regards,
*** & *** ***Tel: ***Email: ***Efax: ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would beginWe have requested the account be closed As a courtesy, we have requested a refund of $in service fees, which is subject to approval by the processor, iPayment Upon approval, the funds should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $in service fees. These fees should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund for service fees. These fees should deposit into the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
We request that this case remain open We haven't received any money within 21-days as per the company response to Revdex.com, and further, we were told by Employee *** *** that we were eligible for $merchant fees dating back to March by taking a *** Compliance Questionnaire which we completed months ago We are out of our office until May 10,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Let me get this straight, because I did not fill out a "survey" I have been charged $in extra fees throughout the last months? That's absurdIf that were the case, why is it, when I called and talk to a representative of flagship in he beginning of August, she had no clue what the fees were for and said she would investigate themOnce again I would like a refund of these "misc" fees
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of this customer's negative experience To date, this customer has been billed a $statement fee We have requested a refund of this charge and it should deposit in the next to business days Also, we will process a refund of the $charge when it
is assessed next month
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am not looking to be compensated for this My desire is for Flagship sales people to be honest and forthright, rather than deceptive
Regards,
*** ***
We are sorry to hear of this customer's negative experience Because we provide a financial transaction service for small to medium sized businesses, we typically require signed authorization to cancel our merchant accounts Since there has been such a long period of inactivity, we have
requested the procedure be overridden and have asked to have the account closed without a signature We have requested a refund of $515.57, the amount billed during the seven month period the customer references These funds should deposit into the customer's checking account in the next to business days
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit
card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
According to the processor, the balance has been waived
Hello, Unfortunately we do not cover overdraft charges. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have requested that the collections balance be waived
This customer's account was terminated by ***'s risk department shortly after the application was submitted due to high risk *** underwriting is the organization that absorbs the financial risk from our merchant services They have the final say in these decisions This
customer was notified of this situation and was never billed any fees for the account or equipment
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDFPlease see attached documents for reference
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
NO CHECK, Flagship Merchant Sevices is lying when they said they overnight the check on December 27, It is now January 25, but NO CHECK has been receiveDespite of my request to the company to provide me with the overnight tracking number for verification twice, but no response, because they never send any check at all. If check will not receive next week, complainant will proceed in filing a Federal Complaint base on elder consumer abuse and exploitation federal law. If this company really has the check mailed, they need to provide me the copy of the check and the next day tracking number for verification.
Regards,
*** & *** ***Tel: ***Email: ***Efax: ***
According to ***, the processor, $was deposited to this customer's checking account on 4/ $was deposited on 4/
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would beginWe have requested the account be closed As a courtesy, we have requested a refund of $in service fees, which is subject to approval by the processor, iPayment Upon approval, the funds should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $in service fees. These fees should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund for service fees. These fees should deposit into the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
We request that this case remain open We haven't received any money within 21-days as per the company response to Revdex.com, and further, we were told by Employee *** *** that we were eligible for $merchant fees dating back to March by taking a *** Compliance Questionnaire which we completed months ago We are out of our office until May 10,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Let me get this straight, because I did not fill out a "survey" I have been charged $in extra fees throughout the last months? That's absurdIf that were the case, why is it, when I called and talk to a representative of flagship in he beginning of August, she had no clue what the fees were for and said she would investigate themOnce again I would like a refund of these "misc" fees
Regards,
*** ***
Please call the Flagship Merchant Services office and ask for *** to resolve this issue. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***