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Flagship Resort Development Corporation

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Reviews Flagship Resort Development Corporation

Flagship Resort Development Corporation Reviews (58)

I have read the consumer's complaintDay Use remains available to registered guests/ownersTo clarify Day Use privileges were always based upon hotel occupancy limitsBased on that notion, Day Usage was limited at best is the summer seasonDay Use never included parkingDay Usage was only permitted for the number of guests per the unit size owned.The consumer owns a bedroom and therefore their guests would have been limited for people in total at any timeDay Usage always required that any unregistered present their party at the Front Desk in order to receive a Day Usage Pass I have checked the records and the consumer did utilize Day Use in MarchI do not see any usage in February through November It appears the consumer visited less than thought or did not register at the Front Desk per the original policyLegally, we cannot permit any area of the resort to exceed fire safety limits at ANY TimeAlso, Day usage is not in the contract terms.In an effort to resolve this matter with this consumer, I am granting Day Usage privileges to this consumer as long as they contact me directly to schedule in advance of showing at the resortI will then review the occupancy of the area that day usage is being requested to determine if Day Usage can be granted based on occupancyAll other terms of the original day usage as noted above would applyThe consumer can reach me directly by calling [redacted] or in my absence [redacted] at x [redacted] to confirmI believe this will be a satisfactory resolution

I have read the consumers complaint and am personally familiar with this consumer's accountThe consumer refused multiple times to secure their payment arrangement offered with a method of payment as is our practice to create a firm payment arrangementIf the consumer's intentions is to honor the commitment of their agreement, a method of payment would display an earnest desire to resolve the debtI personally spoke to the consumer and indicated my empathy as I myself have children and was called a liar regarding my sentiment regarding her situation At no time was the consumer refused a payment arrangementThe consumer in incorrect stating her account was refused to be in collection as the consumer's account has been in collections since January 15th This information was advised to the consumer multiple times We attempted to assist the consumer by offering a secured payment arrangement with three monthly installments starting in May to avoid a possible assessment applied to delinquent accounts that are referred to the Attorney or the outside collection agencyAs she neglected to make any payments via mail in or via the web (as she had paid the past years) her account was referred to the attorneyAs recently as 8/27, the consumer still refused to secure her payment arrangement as well as did not make a single payment online and stated she would pay the remaining balance "When I'm ready" when discussing why she refused to secure the agreement Notice is sent in November of the year prior to inform each member of the association of their obligationThe member is required to pay their share of the billing prior to January annuallyNo one member is exempt for the good and financial well being of the entire AssociationThe consumer indicated yesterday they would be paying $online and demanded that we not attempt to further collect the debtThe payment has not been received in this office via the online payment process yetShe indicated she refused to secure her method of payment and would pay the remaining balance "When I'm ready"Please request that the consumer honor their agreement from May and pay their obligation online of via a secured method of payment by calling [redacted] Their account is severely delinquent A payment should be made in Aug, Sept and Oct to keep with the original commitment of payments as on November 1st the billing amount will increase by the amountThe current balance is $with an additional $added the first of each month I personally spoke to the consumer and indicated my empathy for her financial situation after her childbirth which is why the payment arrangement consideration was offeredI stated that I myself have children and was called a liar regarding my sentiment regarding her situationThe consumer also alledged to us that she was provided an error message when trying to pay online stating she must call the officeI have confirmed with our IT department no such error message is part of the programmingI sincerely hope the consumer makes her payment as agreed and enjoys are vacation opportunity

Complaint: [redacted] I am rejecting this response because: To clarify Idid write to their corporate office many times and even have trackinginformation that these were receivedI also sent communications to Fanta Seaby email, and until the Revdex.com complaint they would not respond to meThis hasbeen going on since April in fact After payingfor this for over a year and being completely unable to use it, I do not wantto lose any more money on this programIt is clear the representatives sold itto me using deception and since I am unable to use it I am paying Fanta Sea fornothingFanta Sea now offering to try and help me use it will not change thedifficulties I have faced and will continue to face in booking this ownership Furthermore,I told the sales staff multiple times I couldn’t afford this, but they keptpressuring me and kept coming up with ways I would “make money” with thisTheyknowingly lied to me even though it put me in a financially burdensomesituationThis is another reason I had to stop paying Fanta Sea and requestthe immediate termination and refund of the account I cannot goon with this program and I would really appreciate swift assistance from thiscompanyFulfilling my requests would MAJORLY improve my life, and in the endcost them nothing since they can just turn around and sell this to someoneelse; hopefully someone who has not recently filed for bankruptcy Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I received no phone calls to resolve the balance due on this loan Nor did I receive any letters or notices of payment due on a remaining loan balance As previously stated, had the lender been interested in contacting me five years ago this matter could have been resolved I do not intend to pay late fees or interest on a bill I did not know existed nor for which any reasonable communication efforts were made I remain firm in my request for documentation of communication efforts by the lender which they cannot produce because they do not exist I previously stated that I paid my loan up to and including what I thought was my final payment Any error could have and should have been resolved before such an extended period passed Regards, [redacted]

Thank you for your correspondenceWe will be mailing a $ [redacted] gift card to the address that was provided at registration within the next week to settle this matter

I have read the consumers original complaint againThe consumer claims misrepresentation advising that we advised they can travel anywhere in the worldThis is a factual statement as long as the consumer maintains an active membership with Interval as indicated by our original agreementThey failed to maintained their agreement that expired on 3/13/The consumer stated time was not available top travelThe time they appear to be referring is the attempted deposit with IntervalAs per our agreement we are unable to make a deposit into the Interval Account beyond the membership expiration dateThe consumer indicated they could lower their costs by referring friendsWe have an active referral program and their Maintenance Fees could be paid annually through the referral programI cannot validate of the misrepresentations on our behalf the consumer alleges My offer of assistance remains the sameThe consumer would need to renew their membership in order to deposit their week for worldwide travel as offered through the Interval Membership

I have read the consumers complaintThe certificate and our sales communication states that all usage is subject to availabilityThese terms are clearly outlined in the certificateIf the consumer is traveling to a destination or travel period that does not have availability, they would need to make an alternate selectionThe certificate does not guarantee any specific travel destinationA component of the package the consumer purchased included the right to purchase additional travel certificates and overnight discounted rates to be used at the Flagship ResortThe consumer purchased the certificate and successfully used it We advised the consumer of the desitations availble as there were multiple and they declined each option They will need to travel within the availability offered by the certificate they purchasedIn an act of good will, I can offer the consumer a night stay at our resort as my guestPlease have the consumer contact me directly to book their vacation

Below was the email sent to the consumer today I did wait to speak to from 5pm until 6:last eveningI received your message this morning stating you had tried to call me at 6:I am sorry we missed each otherI went over with [redacted] dozens of getaways locations and dates available with IntervalThe locations available online conveyed were what is available at the time of the searchAll resort inventory is subject to availability and availability changes on a regular basisWe could not guarantee any inventoryIf you are being location specific, we encourage you to select that location for your weekWe do not have a buy back program as our documents indicateThe sales pitch was that getaways inventory is available and can be booked in advance which is an accurate representation of the processNot being able to travel to a specific location for a getaway week is not due cause to vacate a contractI will be more than happy to schedule time with you to review the Interval Getaway system if you are not already familiar with how to useLet me know if you would like to reschedule our meeting Best wishes, [redacted] Flagship Resort On 2014-08-21:07, [redacted] wrote:***,As I understand it, [redacted] called you, and you returned HIS call You advised [redacted] that you were going to walk me through your internet site (I'm pretty internet savvy, so I truly believe I'm navigating the site correctly), which is the reason for me leaving you an email earlier today and voice message a little after 6pm tonight (I was delayed at work)I am not satisifed with your response on your email, nor your conversation with *** It seems that your mini getaways are locations Interval wants us to go, rather than where we want to go when we want to go And that's giving a rather large window up to a year out! I am again requesting a buy-back of the timeshare since your sales pitch has not met the expectations presented to us I await your response [redacted]

I have read the consumer's complaint and deny their allegations that any verbal agreements outside of the actual written contract terms were madeI believe this is a matter of the consumer's lack of knowledge which we could assist with education the consumer as they stated they are still loo9king for the extra weeks that are bonus weeks with the exchange company Interval InternationalThe consumer appears to be experiencing a financial hardship as a result of the dissolution of his marriageAs a result of his continued delinquency on the mortgage, I can offer a Quit Claim Deedaka QCDThis will dissolve his future obligations and ownershipWe are unable to change the credit reporting information and will report this a "Deed In Lieu of Foreclosure"The documents will be sent directly to the consumer and must returned within days

I have read the Owners ComplaintFurther to our response letter dated 07/01/14, the consumer was provided a rescission periodThey failed to exercise their option int eh prescribed windowThe consumer we well aware of the interest and mortgage payment due at the timer of the purchase Based on their letter dated June 16th this appears to be a financial issue with the consumer as they state "It is urgent we find mutual ground prior to the enactment of my retirement and lowering of our income."Additionally, they are currently delinquent on their mortgage as of [redacted] The consumer requested a vacation reservation for ***for the week of June ***We provided confirmation [redacted] The consumer subsequently cancelled their reservation and has not rescheduled to dateWe are prepared to provide the consumer with their vacation requestThere has been no gross misrepresentation as the consumer statesThe Owner can sell his property independently if they no longer wish to own their vacationWe do not have a resale program and again that was also conveyed at the time of purchasePlease have the consumer contact us directly to schedule their week which will expire on 12/31/The consumer should also contact the mortgage team at [redacted] to create a repayment planIn an effort to create a reasonable resolution I can extend their usage past the expiration date while they work to repay their mortgage to a current status

Complaint: [redacted] I am rejecting this response because:To clarify Idid write to their corporate office many times and even have trackinginformation that these were receivedI also sent communications to Fanta Seaby email, and until the Revdex.com complaint they would not respond to meThis hasbeen going on since April in fact After payingfor this for over a year and being completely unable to use it, I do not wantto lose any more money on this programIt is clear the representatives sold itto me using deception and since I am unable to use it I am paying Fanta Sea fornothingFanta Sea now offering to try and help me use it will not change thedifficulties I have faced and will continue to face in booking this ownership Furthermore,I told the sales staff multiple times I couldn’t afford this, but they keptpressuring me and kept coming up with ways I would “make money” with thisTheyknowingly lied to me even though it put me in a financially burdensomesituationThis is another reason I had to stop paying Fanta Sea and requestthe immediate termination and refund of the account I cannot goon with this program and I would really appreciate swift assistance from thiscompanyFulfilling my requests would MAJORLY improve my life, and in the endcost them nothing since they can just turn around and sell this to someoneelse; hopefully someone who has not recently filed for bankruptcy Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Before I respond, I would like to know WHO addressed the last correspondence sent from Flagship, since there is no signature/name - since I requested that I be contacted from a different party than [redacted] , the last correspondent Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Thank you for your response regarding this pressingmatter However, I respectfully declineyour offer to use the resort in I am not specifically judging the resort,rather how I was coerced into making this purchaseIn regards to the phone calls that you have made, I have notanswered because I’ve expressed my desire to communicate in writingI believethat this way the expectations are clear and there are no misrepresentations onyour part The terms of this contract were misrepresented at the timeof sale and I understand this violates my rights as consumersOnce again Irequest the FULL termination of this contract Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Here is my response to the business via email on 8/12/2014:As mentioned in my complaint, an appealing part of the sale when we purchased the timeshare are the getaways.We have tried repeatedly since the purchase of the timeshare to purchase a getaway and have been unsuccessfulThere is never a getaway available (one year out, as the website allows) that we would like to go toWe have found it to be very disappointingPrior to 7/2/(unfortunately I did not keep track of dates, but I can assure you I will going forward), we left numerous messages for [redacted] at Flagship Resorts, the person who we sat with during the final sale of the timeshareWe spoke to customer service representatives, who advised they would have a member of management contact us, and we never heard backWe have been calling Flagship Resorts, [redacted] [redacted] (my co-owner) left a message with a Customer Service Representative for management to call us on 8/4/No responseI called [redacted] , Flagship Resorts on 8/and left a voice message with the option Legal Department, no responseOn 8/5/I filed the complaint with the Revdex.comOn 8/6/I left another voice message with Flagship [redacted] Legal Department; again, no responseAs no getaways are available that are appealing to me, I am requesting a buy-back of my timeshareIt is worthless to us [redacted] [redacted] Regards, [redacted]

I have read the consumer's rebuttalI haveaddressed each of the consumer's concernsI do not have any receipted letters from theconsumer prior to them contacting the Revdex.com and have since replied promptly on each rebuttalIfthere are additional letters or concerns, please have the consumer forward themto me directly if the concerns have not been addressed in these correspondences.Each of the allegations made on behalf of the consumer are not based in factAtthis time, it appears that the consumer is requesting to be released from abinding contract after the recessionary period I the event that something goeswrong in the futureThe contract remains in effectThe consumer can selltheir property if they wish to rid themselves of this obligationAgain, Irequest, how can I assist the consumer in using their purchase and theirvacation? Please have them contact me privately if they wish to seek genuineassistanceI am willing and able to assist with vacation usage concerns andfinancial hardship claims to create a repayment plan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I would like for this to remain open until we receive the actual paperwork so we can review it and ensure all is as promisedOnce we have the paperwork and confirm our acceptance we will find this resolved
Regards,
*** ***

I have read the consumer's complaintThis appears to be for informational purposes onlyI will share the feedback provided with the parties involved and as a result, I believe this matter is resolved

I have read the Owners ComplaintFurther to our response letter dated 07/01/14, the consumer was provided a rescission periodThey failed to exercise their option int eh prescribed windowThe consumer we well aware of the interest and mortgage payment due at the timer of the purchaseBased on
their letter dated June 16th this appears to be a financial issue with the consumer as they state "It is urgent we find mutual ground prior to the enactment of my retirement and lowering of our income."Additionally, they are currently delinquent on their mortgage as of *** *** *** The consumer requested a vacation reservation for ***for the week of June ***We provided confirmation ***The consumer subsequently cancelled their reservation and has not rescheduled to dateWe are prepared to provide the consumer with their vacation requestThere has been no gross misrepresentation as the consumer statesThe Owner can sell his property independently if they no longer wish to own their vacationWe do not have a resale program and again that was also conveyed at the time of purchasePlease have the consumer contact us directly to schedule their week which will expire on 12/31/The consumer should also contact the mortgage team at *** to create a repayment planIn an effort to create a reasonable resolution I can extend their usage past the expiration date while they work to repay their mortgage to a current status

I have read the owner's complaintThe owner requested two vacation period and was confirmed both but subsequently cancelled the second stayThe owner has not paid their mortgage since September and as a result of their non payment has been blocked from using the resortAt the time the consumer
purchased she confirmed this was an affordable payment and indicated to our representative that she was excited to use the vacation time with her daughterThe consumer owns int he even year and has not scheduled their vacation week that will expire on 12/31/The consumer did attempt to deposit her week in December of but her Interval Membership had also lapsedWe made phone call attempts in November to discuss the account with the consumer to no avail. The consumer has not experienced her ownership week at this time and cannot fairly judge her ownershipIn an effort to ensure the consumer has the vacation experience we deliver, we offer that we will extend her to expire on 12/31/to allow the consumer ample time to create the repayment plan and enjoy her week

Complaint: ***
I am rejecting this response because:
Reading the resort’s condescending reply we would like to ask, have you seen the multitude of complaints put forth against this employer’s sales agents listed on the web, the Revdex.com, various state agencies, and several class action lawsuits? It seems like it would get tiring with trying to defend these violators within their company, who sadly don’t carry the ethical level they should be held to at the highest standardCorporate has the gall to call us the liars basically, and seems to be saying we are actually delusional and or making our statement up. It’s shameful how people are enticed, and then trapped into this program they have going onRegardless of their iron clad contract, Flagship knows these things can’t be discovered until much after someone has time to read that whole contract, not to mention actually try to use what they have bought. This has turned into one of the most disheartening business ventures we have ever become involved with, but make no mistake, unless some sort of solution is offered up in the near future to help us out of this, we will hit every single media group that provides advertising for Flagship including their onsite guests who have not taken the tours yet, if Flagship is going to keep our money. We will give the company the month of November to decide upon our termination with a proper refund, then we will crusade to make sure as many potential buyers are aware of what goes on behind the FLAGSHIP RESORT’S façade.
Regards,
*** * *** ***

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Description: Vacation Time Share, Timeshare Companies

Address: 60 N Maine Ave, Atlantic City, New Jersey, United States, 08401-5518

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