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Flagship Resort Development Corporation

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Reviews Flagship Resort Development Corporation

Flagship Resort Development Corporation Reviews (58)

I have read the consumers complaint. Clearly this is a mis-understanding. We do not have a 1:00 Tour time. Our Tour time is at 1:30. Additionally, we had the incorrect city state and zip as our information do not match the consumer's city state and zip per the Revdex.com Complaint. Perhaps the original...

confirmation was mis-directed and did not inform the consumer of the actual tour time. As a side note, the confirmations were already under revision and the font does match going forward.  I would like to thank the consumer for his constructive feedback and view of the issue.

Complaint: [redacted]
I am rejecting this response because:To clarify Idid write to their corporate office many times and even have trackinginformation that these were received. I also sent communications to Fanta Seaby email, and until the Revdex.com complaint they would not respond to me. This hasbeen going on since April in fact.  After payingfor this for over a year and being completely unable to use it, I do not wantto lose any more money on this program. It is clear the representatives sold itto me using deception and since I am unable to use it I am paying Fanta Sea fornothing. Fanta Sea now offering to try and help me use it will not change thedifficulties I have faced and will continue to face in booking this ownership.  Furthermore,I told the sales staff multiple times I couldn’t afford this, but they keptpressuring me and kept coming up with ways I would “make money” with this. Theyknowingly lied to me even though it put me in a financially burdensomesituation. This is another reason I had to stop paying Fanta Sea and requestthe immediate termination and refund of the account.  I cannot goon with this program and I would really appreciate swift assistance from thiscompany. Fulfilling my requests would MAJORLY improve my life, and in the endcost them nothing since they can just turn around and sell this to someoneelse; hopefully someone who has not recently filed for bankruptcy.
Regards,
[redacted]

I have read the Owners Complaint. Further to our response letter dated 07/01/14, the consumer was provided a rescission period. They failed to exercise their option int eh prescribed window. The consumer we well aware of the interest and mortgage payment due at the timer of the purchase....

Based on their letter dated June 16th this appears to be a financial issue with the consumer as they state "It is urgent we find mutual ground prior to the enactment of my retirement and lowering of our income.". Additionally, they are currently delinquent on their mortgage as of [redacted] The consumer requested a vacation reservation for [redacted]. for the week of June [redacted]. We provided confirmation [redacted]. The consumer subsequently cancelled their reservation and has not rescheduled to date. . We are prepared to provide the consumer with their vacation request. There has been no gross misrepresentation as the consumer states. The Owner can sell his property independently if they no longer wish to own their vacation. We do not have a resale program and again that was also conveyed at the time of purchase. Please have the consumer contact us directly to schedule their 2014 week which will expire on 12/31/14. The consumer should also contact the mortgage team at [redacted] to create a repayment plan. In an effort to create a reasonable resolution I can extend their 2014 usage past the expiration date while they work to repay their mortgage to a current status.

I have read the consumers complaint. The certificate and our sales communication states that all usage is subject to availability. These terms are clearly outlined in the certificate. If the consumer is traveling to a destination or travel period that does not have availability, they would need to...

make an alternate selection. The certificate does not guarantee any specific travel destination. A component of the package the consumer purchased included the right to purchase additional travel certificates and overnight discounted rates to be used at the Flagship Resort. The consumer purchased the certificate and successfully used it.  We advised the consumer of the desitations availble as there were multiple and they declined each option.  They will need to travel within the availability offered by the certificate they purchased. In an act of good will, I can offer the consumer a 2 night stay at our resort as my guest. Please have the consumer contact me directly to book their vacation.

I have read the consumers original complaint again. The consumer claims misrepresentation advising that we advised they can travel anywhere in the world. This is a factual statement as long as the consumer maintains an active membership with Interval as indicated by our original agreement. They failed to maintained their agreement that expired on 3/13/14. The consumer stated time was not available top travel. The time they appear to be referring is the attempted deposit with Interval. As per our agreement we are unable to make a deposit into the Interval Account beyond the membership expiration date. The consumer indicated they could lower their costs by referring friends. We have an active referral program and their Maintenance Fees could be paid annually through the referral program. I cannot validate of the misrepresentations on our behalf the consumer alleges.  My offer of assistance remains the same. The consumer would need to renew their membership in order to deposit their week for worldwide travel as offered through the Interval Membership.

Complaint: [redacted]
I am rejecting this response because:
Here is my response to the business via email on 8/12/2014:As mentioned in my complaint, an appealing part of the sale when we purchased the timeshare are the getaways.We have tried repeatedly since the purchase of the timeshare to purchase a getaway and have been unsuccessful. There is never a getaway available (one year out, as the website allows) that we would like to go to. We have found it to be very disappointing. Prior to 7/2/2014 (unfortunately I did not keep track of dates, but I can assure you I will going forward), we left numerous messages for [redacted] at Flagship Resorts, the person who we sat with during the final sale of the timeshare. We spoke to customer service representatives, who advised they would have a member of management contact us, and we never heard back. We have been calling Flagship Resorts, [redacted]. [redacted] (my co-owner) left a message with a Customer Service Representative for management to call us on 8/4/2014. No response. I called [redacted], Flagship Resorts on 8/5 and left a voice message with the option Legal Department, no response. On 8/5/2014 I filed the complaint with the Revdex.com. On 8/6/2014 I left another voice message with Flagship [redacted] Legal Department; again, no response. As no getaways are available that are appealing to me, I am requesting a buy-back of my timeshare. It is worthless to us. [redacted]  [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:FYI, I sent the below response to [redacted] on 8/19:Hello [redacted],I only requested to review the Interval system since it was my understanding that you were interested in going over that with me.  As I mentioned I know how to look for a getaway on your website.  If you feel there's more to it other than putting the location in the getaway location field, I would be more than happy to review it with you.    Let  me ask you something - since we've been attempted to get certain getaway locations since the beginning of purchasing this timeshare, HOW do others get to go to these locations (I'll give you two locations as examples  - Lake George, NY and Newport, RI)?   How is it that others obviously are getting these locations and not us?  What does it take for us to get to go to these locations?   I'm a little surprised of your response  " Not being able to travel to a specific location for a getaway week is not due cause to vacate a contract".  It's not the issue of "A getaway week".  It's MANY getaway weeks that are unavailable for SEVERAL locations.   Again, we were sold something that does not exist.   We were clearly told from [redacted] at Flagship Resorts that we can sell the timeshare at anytime.  We did not know it was a lifetime commitment with Flagship.  While I appreciate your efforts, I would like my information forwarded to someone else who  can help us with getting a buy-back of the property.  
Regards,
[redacted]

Review: I would like to tell you how completely DISAPPOINTED I was when I went to the presentation at the Flagship. I was told during several telephone conversations that I was not going there to view a presentation on time shares; that I was being asked to go there to see that the Flagship is a hotel. I was asked on the phone to please come see the hotel and tell my friends all about the amenities and the fact that the Flagship is no longer just a time share facility, but they are expanding and becoming more of a hotel. This was completely false! The two hour presentation that I was supposed to sit through was a three and a half hour presentation all revolving around trying to get my husband and I to buy a time share at the Flagship. The most ridiculous thing is that we were asked to submit names of referrals in order to "win" prizes. We "won" three coupons for 3 different stays at the Flagship. I put the word "won" in quotes because we didn't win anything. It was a coupon for a supposedly discounted rate to stay there. If you want to promote a timeshare/hotel, you should be giving free nights there and free meals at your restaurant instead of giving free nights and meals at the Resorts Hotel and Casino. The sales reps tried to show how their company is so much better than the rest, when in actuality, it's probably worse than all of them. The word needs to be spread about their hoax. They do not deserve an A+ rating from the Revdex.com and if that rating stays it will only damage the reputation of the Revdex.com for just "giving" away good ratings.Desired Settlement: I do not want the Flagship contacting any referrals I have given them. If they truly want me to spread the work about them, then they should be giving free nights/weekends at the Flagship along with complimentary meals at their restaurant.

Business

Response:

I have read the consumers complaint. All of our confirmation documents as well as all of our conversations fully disclose the nature of our business which is Time Share Sales. The consumer would have been aware we are a timeshare resort after they arrived and BEFORE they provided referral names. The consumer agreed to come and stay on a discounted rate for a timeshare presentation and no other reason. The claim after the fact that the stay should be free is unreasonable. If the consumer was not satisfied with paying for the stay to view our timeshare presentation, they simply could have declined the offer as well as our gifts. We are happy to remove their referrals.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. I would like to add that despite what they have said about my prior knowledge of the timeshare presentations, my husband and I during two different phone calls with representatives from their company specifically stated that even though we were being asked to attend a presentation about the property, it was to show the fact that the Flagship is more of a hotel than a timeshare. We were asked to go and look at it, hear what they had to say and spread the word to our friends and family about their hotel accommodations.

Regards,

Review: I recently received a communication advising me that I had a five year old debt from this agent that was $220.99 (according to them) and has now accumulated interest to total over $1000.00. I paid the loan up to and including my final payment. I am being told that I missed the final payment. Why, after five years, would an agent contact me and tell me that I owe on a five year old debt which has accumulated interest without any prior communication. I have not received a single direct communication either via phone to resolve and pay or via US mail, about the loan being due or having a remaining balance. Had I known about the debt, I would have paid it considering I paid the loan up to over $7000 and this is according to them, missing only the final payment. When I asked them for an accounting and evidence of communication the agent was rude, engaged in demeaning commentary, told me I was irresponsible and should have known that the bill was due because it was on my credit report. I am deeply disappointed in the manner in which I was treated by the agent [redacted], who yelled at me on the phone, called me irresponsible, told me that he did not have to answer my questions and that he was going to control the conversation not me. Currently, I would like to know what my recourse is as the only person I was able to secure access to was this [redacted] person. All this time, I thought the time share was paid and that I only owed on accumulating maintenance fees and they let a final payment of $220.99 accumulate interest without documentation or communication to total $1,010.89. When asked for documentation I was told I needed to worry about the maintenance fee and how I was going to pay that. Who would want to resolve the maintenance fee issue and use a service where the agents that are supposed to serve their clients are so disrespectful and disagreeable. It was the worst business encounter I have ever had.Desired Settlement: I would gladly pay the $220.99. Considering that I paid the entire loan, it would be reasonable for someone to have made the effort five years ago to remedy this matter and not to be so disagreeable after five years of no contact. I would also like a formal apology as there was no cause for the agent to be so hostile or disagreeable in the first place. I should be able to ask questions to resolve a matter that you contacted me about. If you did not want me to respond, why bother sending me the letter asking me to contact you in the first place. I don't believe that the agent was interested in resolving the loan issue at all but was more concerned about the maintenance fees. I advised that I would pay the maintenance fees when I used the time share. Who would want to deal with these horrible people though. Its a conundrum for sure.

Business

Response:

I have read the consumer complaint and they havemis-reprentated the facts in this matter. Their mortgage account is not$1,010.89 in interest as indicated. The breakdown is as follows: Principal Balance $220.99Accrued Interest $184.32 Late Charge Balance $616.45Total amount due as of 07/08/15 $1,012.76 The late charges accrued at $7.07 monthly. The consumer lastmade a payment to settle a returned check on 11/10/10 at which time a latecharge balance remained as well as 1 remaining principal payment. We made 11phone attempts to contact the consumer to settle the matter in which theconsumer answered the phone and hung up on the representative. The mortgageservicing company also sent several notices regarding the NSF checks theconsumer had initiated as well as annual statement to advise the consumer oftheir current balances. On 7/2/15, the consumer sent their final principalpayment of $220.99 which clearly validates their debt owed but neglected to paytheir remaining late charge and accrued interest for their mortgage account andno funds were paid for their 2015 Maintenance Fees balance. If the actualprincipal is not in dispute, the consumer has actually made the payment evidencingthat the funds were rightfully due to us and paid in a delinquent status; thenthe consumer must also agree to the remaining late charges and interest thatresulted from their non-payment are also due. Additionally the consumer has a Maintenance Fees Balance $2,432.81.This account has not had a payment since 2007 and is exceptionally delinquent.Notices are sent monthly for these balances. The consumer indicates they wouldpay the Maintenance Fees when they used their time. Their usage account hasbeen blocked due to their non-payment and continued delinquency. Theiragreement was to pay their ownership responsibility on an annual basis inNovember. No owner is exempt from their responsibility. In an effort toresolve this matter to an amicable solution, we will accept a one-time paymentof $2,500.00 to settle both their 2015 delinquent Maintenance Fees and Mortgageaccounts. Their current combined balance is $3,233.58. This is a total discount of $733.58. In orderto accept this offer, the payment in full must be received no later than7/31/15 or the offer is void and the entire balance will be due in full.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I received no phone calls to resolve the balance due on this loan. Nor did I receive any letters or notices of payment due on a remaining loan balance. As previously stated, had the lender been interested in contacting me five years ago this matter could have been resolved. I do not intend to pay late fees or interest on a bill I did not know existed nor for which any reasonable communication efforts were made. I remain firm in my request for documentation of communication efforts by the lender which they cannot produce because they do not exist. I previously stated that I paid my loan up to and including what I thought was my final payment. Any error could have and should have been resolved before such an extended period passed.

Regards,

Business

Response:

I have read the consumer's response. The consumer is stating we should not be discussing this matter with the Revdex.com as intermediary when they themselves introduced the Revdex.com to the conversation. I was not involved in the original conversations but I am handling the matter now. The amount due has been offered to be waived per the original request and was agreed to as requested. The consumer's original last payment was returned NSF and was sub and have complied with each request on behalf of the consumer. subsequently paid years later this past month. Their own payment is evidence to their agreement of the funds were due.We are the lendor to whom the consumer is referring as we are a first party debt collection agency on all mortgage loans. The numbers listed on our website are correct as it is us whom they should contact. The consumer's original claim is resolved despite this ongoing dialogue.Providing 'proof" of a resiolved matter is unnecesary I do apologize that the consumer feels they were treated rudely and the matter will be addressed with the employees involved . Additional details regarding anyone's specific performance would be inappropriate to share. We have a counter claim regarding the unpaid Maintenance fees which were mailed annually. We beleive we can resolve this matter seperate from the Revdex.com and would like to thank them for their assiatance while we worked to an amicable solution. The Maintenance Fees annual bills were sent to the consumer's billing address. I am mailing both a detailed Maintenance Fees Billing and Mortgage billing request as per the first request in this last rebuttal. As the consumer stated they remain at the same residence so they most certaily would have received our annual Maitnenancew Fees Billing. We do not retain a copy of the transmittals we send to each Owners as a matter of regular business practice much like most corporations. To expet that we can provide them a copy of each bills is also unreasonable. Regardless the consumer made an agreement to pay this buill annually which I can provide a copy and to date has ignored their responsibilities regarding Maintenance Fees. The consumer indicates their receipt of their Maintenance Fees billing and cites when located will forward. We are aware of their balance and shuch evidence is not necessary for us. However it is our expectation that they make their payment of $2,500.00 asap. I look forward to restoring this consumer's account back into good standing with their forthcoming payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following understanding:I have sent an additional letter to the Flagship regarding the maintenance fees. In that letter is a formal request for additional actions to put a close to the loan issue. Once the loan issue is closed my letter offers a settlement statement regarding the maintenance fees.

Regards,

Review: My account balance was due in November 2013. I had a baby in June 2013 and was out of work. By November we were behind on bills and unable to pay this bill. The company contacted me in Spring 2014 and I requested to make installment payments on the account. I was told the only way I could do so was if I have them exact dates and amounts to automatically debit the funds from my account. My financial situation does not allow me to do that. They threatened to send my account into collections. I was ok with that because a collections agency would allow me to pay in installments as I needed to. Instead, I then received several more threatening phone calls and emails about this account. At one point the manager, [redacted], told me it was not her fault I was irresponsible and had a child without being able to pay my bills. That is completely disrespectful. The company has since then threatened to add an additional 40% fee to the amount due and they still refuse to send it to collections.Desired Settlement: Owners should be able to make installment payments to satisfy a debt. If I were able to this amount would have been paid already.

Business

Response:

I have read the consumers complaint and am personally familiar with this consumer's account. The consumer refused multiple times to secure their payment arrangement offered with a method of payment as is our practice to create a firm payment arrangement. If the consumer's intentions is to honor the commitment of their agreement, a method of payment would display an earnest desire to resolve the debt. I personally spoke to the consumer and indicated my empathy as I myself have children and was called a liar regarding my sentiment regarding her situation.

At no time was the consumer refused a payment arrangement. The consumer in incorrect stating her account was refused to be in collection as the consumer's account has been in collections since January 15th 2014. This information was advised to the consumer multiple times. We attempted to assist the consumer by offering a secured payment arrangement with three monthly installments starting in May to avoid a possible assessment applied to delinquent accounts that are referred to the Attorney or the outside collection agency. As she neglected to make any payments via mail in or via the web (as she had paid the past 2 years) her account was referred to the attorney. As recently as 8/27, the consumer still refused to secure her payment arrangement as well as did not make a single payment online and stated she would pay the remaining balance "When I'm ready" when discussing why she refused to secure the agreement.

Notice is sent in November of the year prior to inform each member of the association of their obligation. The member is required to pay their share of the billing prior to January 15 annually. No one member is exempt for the good and financial well being of the entire Association. The consumer indicated yesterday they would be paying $200.00 online and demanded that we not attempt to further collect the debt. The payment has not been received in this office via the online payment process yet. She indicated she refused to secure her method of payment and would pay the remaining balance "When I'm ready". Please request that the consumer honor their agreement from May and pay their obligation online of via a secured method of payment by calling [redacted] Their account is severely delinquent. A payment should be made in Aug, Sept and Oct to keep with the original commitment of 3 payments as on November 1st the billing amount will increase by the 2015 amount. The current balance is $620.01 with an additional $5.00 added the first of each month.

I personally spoke to the consumer and indicated my empathy for her financial situation after her childbirth which is why the payment arrangement consideration was offered. I stated that I myself have children and was called a liar regarding my sentiment regarding her situation. The consumer also alledged to us that she was provided an error message when trying to pay online stating she must call the office. I have confirmed with our IT department no such error message is part of the programming. I sincerely hope the consumer makes her payment as agreed and enjoys are 2014 vacation opportunity.

Review: I purchased a timeshare with Fanta Sea Resorts in November 2013. I was offered a platinum owner's privileges package for $4,995, additional to my timeshare package. This Platinum package for $4,995.00 included lifetime Platinum preferred 365 day usage, complimentary parking in the garage, access to FantaSea Theater, access to business center, private owner parties, personal owner's concierge service, complimentary membership to platinum referral program AND LAST DAY USE PRIVILEGES. I accepted the offer and paid in full my deed. My family used the Day use privileges for 1 full year. We visited the [redacted] maybe 1 time each month to enjoy the pool and eat at the restaurant. March of this year we were send a news letter from [redacted] on the back page there was a 2 sentence insert informing us day usage would stop because of popular ownership stay. We didn't think this applied to us cause we spend $4,995.00 for this platinum package. We went to the [redacted] the end March 2014 and were told we weren't able to the day usage privileges. I tried to contact numerous people at [redacted] trying to resolve this or return our money we paid for the owner privilege package. I even went to the board meeting June 19 2014 and addressed my concerns w [redacted] along with other members of the board and upper management. I was told this only affects less then 200 of our owners and it's for safety reasons. I offered not come on high volume days such as holidays or the summer season. I also said I would call before our family of 4 came to make sure the hotel wasn't at full occupancy. I was told no it being taken away and the issue would not be revisited at a later date. I was free to seek legal advice on my own. I then asked if money was going to refunded to me since the platinum owner privileges were being taken away from us when everything was paid in full? I was told no. I have read my contract front to back and nothing is worded [redacted] can change the Platinum owner privileges.Desired Settlement: I would like for the Fantasea Resort to honor their agreement of the Platinum Owner's Privileges as I had honored and paid in full my obligation to Fantasea Resorts. I live 15 mins away from FantaSea Resorts. I would of never purchased this timeshare if this offer wasn't included. Since there was a amount of $4,995.00 to purchase this Platinum package I don't understand why FantaSea Resort isn't honoring past owners who paid $4,995.00 or return a certain amount the me for not honoring their par.

Business

Response:

I have read the consumer's complaint. Day Use remains available to registered guests/owners. To clarify Day Use privileges were always based upon hotel occupancy limits. Based on that notion, Day Usage was limited at best is the summer season. Day Use never included parking. Day Usage was only permitted for the number of guests per the unit size owned.The consumer owns a 1 bedroom and therefore their guests would have been limited for 4 people in total at any time. Day Usage always required that any unregistered present their party at the Front Desk in order to receive a Day Usage Pass. I have checked the records and the consumer did utilize Day Use in March. I do not see any usage in February through November 2013. It appears the consumer visited less than thought or did not register at the Front Desk per the original policy. Legally, we cannot permit any area of the resort to exceed fire safety limits at ANY Time. Also, Day usage is not in the contract terms.In an effort to resolve this matter with this consumer, I am granting Day Usage privileges to this consumer as long as they contact me directly to schedule in advance of showing at the resort. I will then review the occupancy of the area that day usage is being requested to determine if Day Usage can be granted based on occupancy. All other terms of the original day usage as noted above would apply. The consumer can reach me directly by calling 6[redacted] or in my absence [redacted] at x [redacted] to confirm. I believe this will be a satisfactory resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have sent a total of FIVE communications to FantaSea since April and have received a ZERO replies.I arrived for the presentation on January 25th.I was shown beautiful vacation spots.I met Suzanne G[redacted] who explained I could visit for much less than the going rate if I were to become a member.I told her I was not interested in purchasing and asked for the promised gifts.She told meI was required to take a tour and remain through the end of the presentation before I could receive the gifts. After another hour of talk I was finally taken on a tour of the resort. I was told the newly-built [redacted] next door would increase the value of my timeshare and how I could exchange my timeshare to travel anywhere in the world.I explained to her that the package sounded great but it was not something I could afford.I had filed for bankruptcy the year before and was not able take on more debt. Suzanne left the table, returning with a second person. They completely ignored my statements and instead applied as much pressure as possible.The first package offered was at a rate of $15000. Each time I said no, they lowered the price.They also told me how I could lower my costs by referring friends to the resort, or I could allow my friends to use my timeshare.I was then offered a package for $8,900. I indicated I would take the paperwork home and determine if I could fit the payments into my finances. I was not allowed this option! They told me that if I did not purchase that day the offer would be gone. Thinking I would lose out on a great offer, I said yes. I made a down payment of $2,967. I was then led to the finance office where a staggering amount of paperwork was placed before me and flipped through quickly. The closing officer insured I was not permitted time to read what I was signing, I simply signed where indicated. When I reviewed the pages at home, I noticed the financing was at a stifling 18.96% interest, meaning I am essentially paying double for the timeshareDesired Settlement: I have been paying for my timeshare for more than a year but have only used it once despite multiple attempts to do so.It seems that no matter how far out I attempt to book there is never space available. I tried to no less than five times, only to be told there was no availability.The one time I was successful, the room was not comparable to the one I saw on the tour. It smelled of smoke, the room was dingy, and the staff could have used a lesson in good customer service.It seems this timeshare is not what I agreed to purchase. As a result, I must cancel this contract immediately. It is not financially feasible or logical for me to continue paying for something I am unable to use.This experience was wrought with deceptive practices from the first communications.I was enticed into attending the presentation with promises of free gifts, then lied to and.Due to the practices involved, I feel I am entitled to the cancellation

Business

Response:

I have read the owner's complaint. The owner requested two vacation period and was confirmed both but subsequently cancelled the second stay. The owner has not paid their mortgage since September and as a result of their non payment has been blocked from using the resort. At the time the consumer purchased she confirmed this was an affordable payment and indicated to our representative that she was excited to use the vacation time with her daughter. The consumer owns int he even year and has not scheduled their 2014 vacation week that will expire on 12/31/14. The consumer did attempt to deposit her 2014 week in December of 2013 but her Interval Membership had also lapsed. We made 9 phone call attempts in November to discuss the account with the consumer to no avail. The consumer has not experienced her ownership week at this time and cannot fairly judge her ownership. In an effort to ensure the consumer has the vacation experience we deliver, we offer that we will extend her 2014 to expire on 12/31/15 to allow the consumer ample time to create the repayment plan and enjoy her week.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Thank you for your response regarding this pressingmatter. However, I respectfully declineyour offer to use the resort in 2015. I am not specifically judging the resort,rather how I was coerced into making this purchase. In regards to the phone calls that you have made, I have notanswered because I’ve expressed my desire to communicate in writing. I believethat this way the expectations are clear and there are no misrepresentations onyour part. The terms of this contract were misrepresented at the timeof sale and I understand this violates my rights as consumers. Once again Irequest the FULL termination of this contract .

Regards,

Business

Response:

I have read the consumers original complaint again. The consumer claims misrepresentation advising that we advised they can travel anywhere in the world. This is a factual statement as long as the consumer maintains an active membership with Interval as indicated by our original agreement. They failed to maintained their agreement that expired on 3/13/14. The consumer stated time was not available top travel. The time they appear to be referring is the attempted deposit with Interval. As per our agreement we are unable to make a deposit into the Interval Account beyond the membership expiration date. The consumer indicated they could lower their costs by referring friends. We have an active referral program and their Maintenance Fees could be paid annually through the referral program. I cannot validate of the misrepresentations on our behalf the consumer alleges. My offer of assistance remains the same. The consumer would need to renew their membership in order to deposit their week for worldwide travel as offered through the Interval Membership.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The response from FantaSea is truly subpar. They have chosen to bring up just a few of themany frustrations I have just to make it seem as if their program is something it’snot. While these few things may be a part of their program the likelihood ofthese things actually happening is slim. There are so many stipulations inplace it is impossible to utilize, and the contract is so vague there is norecourse for me when FantaSea fails. Furthermore, this is the first time they have even responded to me. For months I tried toget them to communicate with me, but it was not until I filed this complaintthey even acknowledged my existence as an owner. That clearly shows you theyare up to something. The real problems here are that the representatives lied to me about every aspect ofthis ownership, the program and the units are terrible, and I cannot affordthis! Even if I could enjoy vacationing with this I still cannot pay FantaSea forit. So I stand by my request to be freed from this contract and receive a fair return of mymoney, and I trust FantaSea will act with integrity and fulfill these requests.

Regards,

Business

Response:

I have read the consumer's rebuttal. I haveaddressed each of the consumer's concerns. I do not have any receipted letters from theconsumer prior to them contacting the Revdex.com and have since replied promptly on each rebuttal. Ifthere are additional letters or concerns, please have the consumer forward themto me directly if the concerns have not been addressed in these correspondences.Each of the allegations made on behalf of the consumer are not based in fact. Atthis time, it appears that the consumer is requesting to be released from abinding contract after the recessionary period I the event that something goeswrong in the future. The contract remains in effect. The consumer can selltheir property if they wish to rid themselves of this obligation. Again, Irequest, how can I assist the consumer in using their purchase and theirvacation? Please have them contact me privately if they wish to seek genuineassistance. I am willing and able to assist with vacation usage concerns andfinancial hardship claims to create a repayment plan.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

To clarify Idid write to their corporate office many times and even have trackinginformation that these were received. I also sent communications to Fanta Seaby email, and until the Revdex.com complaint they would not respond to me. This hasbeen going on since April in fact. After payingfor this for over a year and being completely unable to use it, I do not wantto lose any more money on this program. It is clear the representatives sold itto me using deception and since I am unable to use it I am paying Fanta Sea fornothing. Fanta Sea now offering to try and help me use it will not change thedifficulties I have faced and will continue to face in booking this ownership. Furthermore,I told the sales staff multiple times I couldn’t afford this, but they keptpressuring me and kept coming up with ways I would “make money” with this. Theyknowingly lied to me even though it put me in a financially burdensomesituation. This is another reason I had to stop paying Fanta Sea and requestthe immediate termination and refund of the account. I cannot goon with this program and I would really appreciate swift assistance from thiscompany. Fulfilling my requests would MAJORLY improve my life, and in the endcost them nothing since they can just turn around and sell this to someoneelse; hopefully someone who has not recently filed for bankruptcy.

Regards,

Review: They (sales staff) had us listen to their presentation for 3 plus hours, then failed to give us the promised $100. Let

me emphasize that, initially, all we wanted was to be shown around, with no thought of compensation. They are the ones who convinced us to hang around and listen to their pitch

In addition, when we tried to get our compensation, they sent a really scary, unprofessional looking ( looked like a

handyman) individual who in a nasty way told us we weren't entitled!

All in all they wasted our time.Desired Settlement: To make good the time we spent there, i.e.: give us the money. The salesman we spent most of the time with specifically stated we would get the promised items.

Business

Response:

Thank you for your correspondence. We will be mailing a $100.00 [redacted] gift card to the address that was provided at registration within the next week to settle this matter.

Review: I entered a contest at a local fair and subsequently called and told that I had won and that to claim my prize I would have to attend a presentation in Atlantic City.

I was by the phone told that the presentation would be 1-1/2 to 2 hours and could start at either 10 or 1 and that I needed to claim the prize by Sept 14th.

I chose 1 PM on Sept 14, as that was the only day I had available, and could fit it between other things going on that day.

My wife and I arrived at about 12:45 on the 14th, but due to elevators not working properly and getting mis-directed we finally arrived at the Welcome center at 1 for our presentation.

We than had to sign in again and I noticed that at the bottom was that the presentation was 120-150 minutes. I then checked my invite letter and did find in the small print that it could take up to 120-150 minutes.

I had allowed up to 3/ 3:15 as a cut off time to return (We had to pick up our daughter from other activities), and assumed since we were there at 1 that an addition 2 hours would be 3PM for finisheng.

Finally at about 1:55 we were called by our guide. After finishing the formalities he said it would take an additional 2-21/2 hours to do the presentation. We told him we were initially told 1-1/5 to 2 hours, and that we had a cut off time of 3:15 PM

He said it would not work and that the wait time was not included. After he called over 2 managers who confirmed that .

I told him that I felt misinformed and he basically said too bad, but if you want to come back, we can reschedule it.

He claimed that the wait time was long due to a big rush to get in. I told him I thought that was the reasons I had to make an appointment, so that they could properly do the tours.

Being treated so badly and no empathy for our 1-1/2 hour trip (each way) to Atlantic City + tolls and wasting out time, I want to lodge a complaint and request that their promotional information be changed and representatives be trained to clearly represent their policies:Desired Settlement: 1) The time required for the tour should be listed in the same size font as the listing of Bonus gifts and the Description of the prize ("Your vacation package for Four Roundtrip Airline Tickets to" ..)

2) It should be listed that the 2-2-1/2 hours is not the total time. It is the time with the agent. and that wait times can vary, but can be up to an hour or more.

3) The phone "pre-screening" representatives should be trained that the true time is not the 1-1/5 to 2 hours total, but rather the 2 to 2-1/2 hour + any wait time that can be an hour or more.

Business

Response:

I have read the consumers complaint. Clearly this is a mis-understanding. We do not have a 1:00 Tour time. Our Tour time is at 1:30. Additionally, we had the incorrect city state and zip as our information do not match the consumer's city state and zip per the Revdex.com Complaint. Perhaps the original confirmation was mis-directed and did not inform the consumer of the actual tour time. As a side note, the confirmations were already under revision and the font does match going forward. I would like to thank the consumer for his constructive feedback and view of the issue.

Review: My husband and I were offered a mid-week stay in the Flagship Resort, [redacted]

On the morning of 9/20/11, we reported to the designated start of the “tour”, (it was not called a sales presentation) only to find that a room full of potential purchasers were also to be included on our tour. Once the room was filled, a whole team of “tour guides” appeared and divided the group into smaller, presumably more manageable groups. We were taken in these small groups, to two or three representative units that I believe were housed within the sales suite. We were supervised very closely and herded from one unit to another, preventing us from discretely exiting the tour or even speaking to our tourmates.

Once the tour was complete, we were taken back to a room where we were matched 1:1 with a salesperson. The salesman we met was very charming and asked us many questions regarding our opinions of the units we had viewed. He told us about himself and explained how he was separated from his family due to personal finances, but was very close to being able to move them to New Jersey. He told us this was due to his history of success at selling this “dream” to everyday people such as ourselves. By this time, we had been in the presence of the sales staff for at least 2 hours and 30 minutes, 1 hour past the scheduled 90 minutes.

At that point, we advised him that he had a very nice product, but we were not interested in purchasing anything else at that point in time. We already owned 2 timeshares and if ever we wanted to stay at the Flagship Resort, we could simply trade one of our weeks. Every time we tried to politely decline the opportunity to purchase, it is my recollection that he took that politeness and turned it into a complement of our being “just the kind of people we want using our resorts”, which further fed our collective feelings of genuine “like” for this young salesman. In retrospect, the more we resisted, the more he resolved to win us over, like a game.

As we became firmer about not wanting to purchase, a second sales person was summoned to our table. He confirmed with us that we liked what we had seen in the units. He reviewed our understanding of the timeshare, item by item, with my husband and me reiterating that we thought: it is a nice place to vacation, the accommodations are nice, we could drive rather than fly to a get-away vacation, etc. Meanwhile, we were stating (to paraphrase), it is all very nice, but it is not for us. My husband was already retired and I would be retiring before the last payment for the loan would do. We did not want to take on any additional debt.

One of the advantages to purchasing, we were told, was that we would be able to pass the timeshare to our children as a part of our final estate. This timeshare, they said, would be due a great gift for our children and grandchildren. We did not comprehend it at the time, but leaving it to our heirs would also mean we would be passing along an obligation to ever-increasing fees. We would be obligating our descendents to a contractual arrangement of which they had no knowledge and without their consent.

Additionally, we were told several things, verbally and in writing, that were seemingly beneficial at the time, but many of the benefits are no longer viewed as such. Among the expressed benefits are the following:

• A study had been recently been done, and subjects chose Atlantic City, NJ over Las Vegas, NV as a preferred vacation spot.

• $10 billion dollars in development is planned, including the following: (All of these are depicted on a handout included in our sales packet)

o -Hard Rock Cafe will begin construction soon.

o (It has been announced that it will not be built.)

• -Hilton Casino & Resort will make a $1.2B investment and will be part of AC's future.

o (Hilton Casino & Resort has closed.)

• -Pinnacle Entertainment will building a $1.2B mega-resort.

o (Plans have been canceled and the land is for sale.)

• -Revel Entertainment will spend $2 billion to develop a mega-resort.

o (The resort is in financial trouble and has declared bankruptcy.)

• -Borgata Casino and Spa is spending $347 million to expand.

o (The expansion was announced in 2004. It was presented to us in 2011 as a new development. )

• -MGM Grand will (in the near future) spend $5 billion to build a mega-resort in Atlantic City.

o (We discovered that MGM announced that they would not be doing business as a gaming license in the year 2010, a year before we were told this would be a part of the city's improving cityscape and gaming attractions.)

We are feeling like we are being steamrolled with the influx of information, yet, in the back of our minds is the fact that they have just given us a midweek getaway, and the belief, based on the information provided, that the future of Atlantic City looks so bright!

By now, there were two salesmen working on us. Instead of respecting the fact that we would both be on a proverbial “fixed income” soon, they turned it into a talking point, suggesting that, with me also retired, we would have all the more reason to “become an owner”' because we would have so much time available to travel. We again politely declined. We were, by now, about 3 hours into the presentation and we had yet to have lunch.

They shifted the tactics to a logical equation: if you like traveling, if you like Atlantic City, if you like the sun and sand and sea, if you like a leisurely lifestyle, if you like the resort, if you like the décor of the units you've seen, then it naturally follows that buying a timeshare with us is in line with your best interests.

At one point, one of the people suggested, “Hey, I know what may work for you; what if you only purchased an every other year week at this resort, could you do that?” We informed them we didn’t even want to do that. If we wanted to vacation in Atlanta City, we could use a week from our other timeshares.

They summoned a third salesman to begin his attempt to convince us to purchase. “If we don't purchase today,” he says, “we will never again have the opportunity to buy”. In fact, if we left the presentation to return to our room and discuss it between ourselves privately, we were informed the offer would go away permanently. If we purchased, they promised to throw in the Platinum Level membership, as well as free dinners and admissions to shows at Atlantic City resorts.

We began what had to be the 4th hour and still, no one had bothered to offer us lunch. There was just more and more charm and more and more pressure to purchase. Once the sales staff knew we were close to capitulating, they told us that if we could provide them with names and contact information of couples we knew who might be interested; the information could result in a reduction in fees charged by the corporation. I am certain this is how they were able to obtain our names from my coworker.

We eventually caved due to the pressure and agreed to purchase a unit on an every other year basis.

As we reviewed the details, we were flabbergasted to see an interest rate of 16.4%. They urged us to put the full amount on our credit card, and then refinance it at our local bank when we returned home. The banks we do business with would not touch this, as there is no real collateral.Desired Settlement: This has all been grossly misrepresented to us, and we want an exit agreement with our stated refund, or we have to take this to the state authorities. We want a refund of the $5951.90 we have paid directly to the company. This will leave us with a loss of the $1500.23 in interest that has been accrued on the Discover Card to which the monthly payments are applied. The reality is that Atlantic City is not in the same league as Las Vegas in terms of amenities.

It is urgent that we find mutual ground prior to the enactment of my retirement and the lowering of our income.

Business

Response:

I have read the Owners Complaint. Further to our response letter dated 07/01/14, the consumer was provided a rescission period. They failed to exercise their option int eh prescribed window. The consumer we well aware of the interest and mortgage payment due at the timer of the purchase. Based on their letter dated June 16th this appears to be a financial issue with the consumer as they state "It is urgent we find mutual ground prior to the enactment of my retirement and lowering of our income.". Additionally, they are currently delinquent on their mortgage as of [redacted] The consumer requested a vacation reservation for [redacted]. for the week of June [redacted]. We provided confirmation [redacted]. The consumer subsequently cancelled their reservation and has not rescheduled to date. . We are prepared to provide the consumer with their vacation request. There has been no gross misrepresentation as the consumer states. The Owner can sell his property independently if they no longer wish to own their vacation. We do not have a resale program and again that was also conveyed at the time of purchase. Please have the consumer contact us directly to schedule their 2014 week which will expire on 12/31/14. The consumer should also contact the mortgage team at [redacted] to create a repayment plan. In an effort to create a reasonable resolution I can extend their 2014 usage past the expiration date while they work to repay their mortgage to a current status.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Reading the resort’s condescending reply we would like to ask, have you seen the multitude of complaints put forth against this employer’s sales agents listed on the web, the Revdex.com, various state agencies, and several class action lawsuits? It seems like it would get tiring with trying to defend these violators within their company, who sadly don’t carry the ethical level they should be held to at the highest standard. Corporate has the gall to call us the liars basically, and seems to be saying we are actually delusional and or making our statement up. It’s shameful how people are enticed, and then trapped into this program they have going on. Regardless of their iron clad contract, Flagship knows these things can’t be discovered until much after someone has time to read that whole contract, not to mention actually try to use what they have bought. This has turned into one of the most disheartening business ventures we have ever become involved with, but make no mistake, unless some sort of solution is offered up in the near future to help us out of this, we will hit every single media group that provides advertising for Flagship including their onsite guests who have not taken the tours yet, if Flagship is going to keep our money. We will give the company the month of November to decide upon our termination with a proper refund, then we will crusade to make sure as many potential buyers are aware of what goes on behind the FLAGSHIP RESORT’S façade.

Regards,

Business

Response:

I have read the consumer's reply. I had requested that the consumer communicate a date to schedule their 2014 Vacation Period prior to it's expiration on 12/31/14. The consumer indicates that called them a liar. Such is not the case. I am simply trying to assist them with their vacation and their repayment plan. My understanding is that the Revdex.com Platform is to create an amicable solution to resolve a difference. The consumer is not working in the spirit of this process. The Owner is threatening to devalue his ownership through Social Media as a solution. The owner can sell his timeshare if he no longer wishes to be an owner. I am not certain how the consumer can be certain of his concept without actually enjoying a vacation. I will even permit the owner to schedule his vacation once he has secured a repayment plan paid in full as long as there is a commitment in place to resolve their financial commitments. I would like to work with the consumer to assist them with their vacation and repayment plan. This is the solution we submit.

Review: When my wife and I purchased the time share we were informed our week was able to be traded in for any week or higher due to the rating of the timeshare being purchased. 6 months after we purchased when we went to use the time share, there were no trades available for the value of our unit. Additionally a few months after this we were informed that the program had changed (without our knowledge or consent) and that if we wish to use our week it would be only off peak at certain locations and trading up was not an option. They then offered us during another sales pitch a readjustment if we paid additional closing costs and refinanced our mortgage on the timeshare to incorporate the changes.

We declined as this was not what we had purchased and no longer wish to pay for something we can not use the way it was originally sold to us without putting additional money in. I have asked them to buy the unit back from me on these grounds and said they still have new units available and are not buying back any. I no longer wish to pay for something that I am unable to use in the mannor that we purchased it. We are very upset.Desired Settlement: We would like a full refund as we have owned for almost 3 years and have yet been able to use it due to the policy changes.

Business

Response:

I have reviewed the complaint b the consumer. The consumer states they were no trades available to the value of their unit. I contacted Interval International which is a third party company that allows the consumer to enjoy staying beyond units available at the Flagship. I was advised that the consumer contacted them and received an instant confirmation to travel to [redacted] on 10/24-10/27 per their request int he unit type they own. Their remaining time is still available with Interval. It is unclear to me where the issue the consumer alleges actually occurred. Additionally exchanges with Interval are only available with the inventory another consumer surrenders int eh exchange process. Our contract paperwork clearly states we will not resell a unit for the Owner. There were no changes to the program that the consumer purchased.

Review: I received a call that I had been chosen to receive several gifts: a free nights stay, 2 tickets to a show, 2 dinners, 2 airline tickets, and a free 2 night /3 day vacation for taking a tour of their resort. We've been to several of these tours with great results. The facility was very dated. We went on the tour they took us to units that were definitely for show, very posh, unlike the rest of the place. The airline tickets were free if you pick one of their hotels to stay at, for a required amount of nights. The 2 dinners, you had to spend money to get money off. The free 3day/2night, you had to send in three choices, they chose for you, plus you had to put out a $50 deposit by check to reserve. We got a notice they couldn't book any of our choices.

Our goal was to go to Disney. The presentation the salesman said it was easy to book, how he sent his niece away for her honeymoon to Hawaii. That we would have no problem getting on Disney property. We wanted to go to Williamsburg Va. last year since we were saving for Disney this year. We were told we needed to call anywhere from 1 yr. to 30 days in advance. We called RCI a few months out and was told nothing available. So we called Flagship, they told us to call 30-60 days out. RCI said inventory changes every 7 seconds call back, I called literally everyday for 2 months hoping for an opening. RCI told us our certificate was very limited, was good for a hotels extra inventory and the area with the most was Florida, 694 miles farther than we wanted to go. We called and complained to the highest level in Flagship. We hadn't used their product, it wasn't what was promised we just wanted a refund. He was abrupt and refused, so with no choice we went to Florida. Now this year we call 4 months out and have 13 hotel choices, none on Disney because they changed who we book with to Resortcerts.com without notifying us. We have a Contract that states we have an RCI Getaway Vacation week (89 hotel choices).Desired Settlement: I want the business to refund our money, minus the amount we paid for last years vacation since we already used it.

Business

Response:

I have read the consumers complaint. The certificate and our sales communication states that all usage is subject to availability. These terms are clearly outlined in the certificate. If the consumer is traveling to a destination or travel period that does not have availability, they would need to make an alternate selection. The certificate doe snot guarantee any specific travel destination. A component of the package the consumer purchased included the right to purchase additional travel certificates and overnight discounted rates to be used at the Flagship Resort. The consumer purchased the certificate and successfully used it. We advised the consumer of the desitations availble as there were multiple and they declined each option. They will need to travel within the availability offered by the certificate they purchased. In an act of good will, I can offer the consumer a 2 night stay at our resort as my guest. Please have the consumer contact me directly to book their vacation.

Review: Two Points:

1. Flagship Resorts sales pitch included a Getaway Program which included "the availability of resort accommodations in this program is available inventory of weeks from 12 months up until 24 hours of occupancy date." This was a very strong selling point. However, in the 16 months that I have had the timeshare property, I have been unable to get any getaway trips on the dates I have requested. The getaways in my driving distance/area are never available in the vast timespan that I request, making it impossible to "get away".

2. I have made at least 10 phone calls to the Resort, requesting a call back regarding this issue and never get a call back or resolution.Desired Settlement: I am looking for a refund and buy-back of my timeshare to Flagship Resorts since they sold a program which has shown virtually impossible to accommodate me. I am totally unhappy with the misrepresentation given to me, as well as service I have received from the resort.

Business

Response:

The below message was sent to the consumer via email on 8/8/14 to the both of email addressed they provided at the time of purchase in a hope to remedy this matter privately. The consumer has not responded. The consumer purchased a time share week and the rights to access an Interval Membership to exchange that week based upon availability. As per their membership agreement with Interval, they can also purchase getaways based upon availability. They have successfully traded with flagship inventory to Sedona Vacation Club with travel dates 10/26/14-11/02/14. To claim to cancel the contract because of an add on service that is ALWAYS based upon availability cannot be honored. "Dear Ms. [redacted],I hope one of the two emails on file is the correct contact information. I have received a Revdex.com Complaint today. On 07/02/14 it appears Mr. [redacted] spoke with [redacted] and stated you were going to contact a management team member. Can you tell who you have been trying to reach and at what number? We pride ourself on quick follow up so I am surprised to hear you have been unable to receive a call back.The Vacation Ownership Program is exceptional and our Owners enjoy numerous vacation annually with our travel partner Interval International. I am very concerned that this is not your experience. I need some information in order to provide the right guidance. Can you confirm if you are trying to transact your week or purchase a getaway?"

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Here is my response to the business via email on 8/12/2014:As mentioned in my complaint, an appealing part of the sale when we purchased the timeshare are the getaways.We have tried repeatedly since the purchase of the timeshare to purchase a getaway and have been unsuccessful. There is never a getaway available (one year out, as the website allows) that we would like to go to. We have found it to be very disappointing. Prior to 7/2/2014 (unfortunately I did not keep track of dates, but I can assure you I will going forward), we left numerous messages for [redacted] at Flagship Resorts, the person who we sat with during the final sale of the timeshare. We spoke to customer service representatives, who advised they would have a member of management contact us, and we never heard back. We have been calling Flagship Resorts, [redacted]. [redacted] (my co-owner) left a message with a Customer Service Representative for management to call us on 8/4/2014. No response. I called [redacted], Flagship Resorts on 8/5 and left a voice message with the option Legal Department, no response. On 8/5/2014 I filed the complaint with the Revdex.com. On 8/6/2014 I left another voice message with Flagship [redacted] Legal Department; again, no response. As no getaways are available that are appealing to me, I am requesting a buy-back of my timeshare. It is worthless to us. [redacted]

Regards,

Business

Response:

Below was the email sent to the consumer today. I did wait to speak to from 5pm until 6:05 last evening. I received your message this morning stating you had tried to call me at 6:10. I am sorry we missed each other. I went over with [redacted] dozens of getaways locations and dates available with Interval. The locations available online conveyed were what is available at the time of the search. All resort inventory is subject to availability and availability changes on a regular basis. We could not guarantee any inventory. If you are being location specific, we encourage you to select that location for your week. We do not have a buy back program as our documents indicate. The sales pitch was that getaways inventory is available and can be booked in advance which is an accurate representation of the process. Not being able to travel to a specific location for a getaway week is not due cause to vacate a contract. I will be more than happy to schedule time with you to review the Interval Getaway system if you are not already familiar with how to use. Let me know if you would like to reschedule our meeting. Best wishes, [redacted]Flagship Resort On 2014-08-18 21:07, [redacted] wrote:[redacted],As I understand it, [redacted] called you, and you returned HIS call. You advised [redacted] that you were going to walk me through your internet site (I'm pretty internet savvy, so I truly believe I'm navigating the site correctly), which is the reason for me leaving you an email earlier today and voice message a little after 6pm tonight (I was delayed at work). I am not satisifed with your response on your email, nor your conversation with [redacted]. It seems that your mini getaways are locations Interval wants us to go, rather than where we want to go when we want to go. And that's giving a rather large window up to a year out! I am again requesting a buy-back of the timeshare since your sales pitch has not met the expectations presented to us. I await your response. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

FYI, I sent the below response to [redacted] on 8/19:Hello [redacted],I only requested to review the Interval system since it was my understanding that you were interested in going over that with me. As I mentioned I know how to look for a getaway on your website. If you feel there's more to it other than putting the location in the getaway location field, I would be more than happy to review it with you. Let me ask you something - since we've been attempted to get certain getaway locations since the beginning of purchasing this timeshare, HOW do others get to go to these locations (I'll give you two locations as examples - Lake George, NY and Newport, RI)? How is it that others obviously are getting these locations and not us? What does it take for us to get to go to these locations? I'm a little surprised of your response " Not being able to travel to a specific location for a getaway week is not due cause to vacate a contract". It's not the issue of "A getaway week". It's MANY getaway weeks that are unavailable for SEVERAL locations. Again, we were sold something that does not exist. We were clearly told from [redacted] at Flagship Resorts that we can sell the timeshare at anytime. We did not know it was a lifetime commitment with Flagship. While I appreciate your efforts, I would like my information forwarded to someone else who can help us with getting a buy-back of the property.

Regards,

Business

Response:

I have read the consumer's reply. The Interval system is exceptionally easy to use and if the consumer has successfully navigated it, as she indicates she has, they are able to access the entire inventory available to them at the time of the search. The issue the consumer is having is that they are requesting a "certain getaway" locations. The inventory is subject to availability of the entire Interval Network and does works on a first come first serve basis. The consumer requested how others travel to specific destinations. As stated before, they would utilize their week making a pending request to ensure that if and when the specific location were to become available, they would be able to create an exchange. The getaway inventory is excess inventory. Certain locations may not have excess inventory if there is limited inventory or a high demand. There are dozens of alternate locations to travel within the getaway network many within driving distance as indicated as a request per the consumer's husband. I read a dozen travel dates and locations available to illustrate the robust inventory available in the getaway network using within driving distance the consumer originally requested. Membership in Interval is completely optional. The consumer has already transacted their week for 2014 traveling to Sedona Arizona. It is my understanding there are two resorts in the Lake George are and 1 Newport Rhode Island. I would strongly urge the consumer to transact their week for 2015 to those limited inventory locations and utilize getaways to other various destinations in the getaway network. As [redacted] indicated, the vacation ownership aka timeshare can be sold privately at any time. We do not have a resale program available as indicated per our contract paperwork. The consumer should contact a licensed real state professional.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Before I respond, I would like to know WHO addressed the last correspondence sent from Flagship, since there is no signature/name - since I requested that I be contacted from a different party than [redacted], the last correspondent.

Regards,

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Description: Vacation Time Share, Timeshare Companies

Address: 60 N Maine Ave, Atlantic City, New Jersey, United States, 08401-5518

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