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Reviews Flagstop Car Wash

Flagstop Car Wash Reviews (23)

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

The incident has been investigated and resolved [redacted] has been refunded the charge of $ When he swiped his credit card at the [redacted] kiosk on March he had updated his credit card to another customer's monthly club plan account that was still pulled up on the screen This caused $to be removed from his account a month later on April The membership has been cancelled to prevent any further charges to his account, and his credit card information has been deleted from the system [redacted] was very kind and cooperative throughout the investigation allowing us to pinpoint the problem and work to a solution I want to thank [redacted] for his demeanor and apologize for the unexpected charge

[redacted] On August 12, 2015 Mrs. [redacted] did visit our location for the oil change on her [redacted] Like every customer, Mrs. [redacted] is very valuable to us. We are truly sorry that this has been an inconvenience for her. I have enclosed a copy of her invoice from that day which includes... her Service Checklist. I have also enclosed a picture of under the hood of a [redacted] . Mrs [redacted] and/or mechanic is questioning whether or not the alternator on her vehicle got wet. The answer is NO. If you look at the Service Checklist, the only fluid [redacted] (our quick lube manager) topped off or added to besides engine oil was washer fluid. He did NOT add radiator fluid as Mrs. [redacted] stated. The reason why he didn't top this off was because it was already overfull. If you look at the engine you will see the radiator reservoir is located on the passenger side of the vehicle. It has an overflow tube which runs towards the front of the vehicle and and releases excess on the floor/ground. The alternator is located towards the driver side near the center. The washer fluid reservoir is located in the front driver side corner of the vehicle. Most every fluid fill opening is located below the alternator and I believe that GM designed it this way on purpose. [redacted] did open the radiator reservoir which resulted in fluid being released on our floor directly in front of the vehicle. Mrs. [redacted] and/or her mechanic also were questioning whether or not we had to "jump start" the vehicle. NO we did not. After completing the oil change, [redacted] drove her vehicle from the lube shop over to the car wash. While doing so, [redacted] noticed that the instrument panel flashed multiple times. He immediately went to Mrs. [redacted] and notified her of what he seen and suggested that she have it looked at asap. She said thanks for letting her know. A few minutes later Mrs. [redacted] walked back to the quick lube and told [redacted] and Jason that she contacted someone and was told that there was a recall on the dash instrument panel. After her wash was completed Mrs. [redacted] got into her vehicle and DROVE away. We did not see or hear anything from her until the next day.I don't know whether there is a recall or not. I do know that it is a noted problem for this vehicle make, model and year according to NHTSA- the US gov't agency tasked with vehicle safety. Alternators typically last about seven years, or about 80,000-100,000 miles. You can confirm this by many websites such as [redacted] [redacted] *** [redacted] Mrs. [redacted] vehicle is twelve years old with over 75,000 miles. Unfortunately it was probably just time for it to go. Again, we are truly sorry for the inconvenience this has caused but we feel that Flagstop has NO responsibility in her alternator finally going bad. I know that some area shops refurbish alternators and sell them much cheaper than new and they also come with a small warranty. This may be a better option for her. Any questions feel free to call me.

To Handler: Mr. [redacted] is accurate when he stated the wheels on his VW weren't scratched prior to the wash in question. After receiving this complaint, we went back and reviewed the video footage of the incident and determined that Mr. [redacted] was turning his steering wheel in the opposite... direction of the car wash attendants instructions. This resulted in the wheels hitting our plastic guide rails. The GREAT news is, that looking at the pictures of the wheels, I believe that the wheels aren't scratched, but simply have the plastic residue remaining. I believe I can get most, if not all of this residue off his wheels and get them looking good as new. I have talked to Zachary today and have him scheduled to meet with me tomorrow. I apologize to Mr. [redacted] for not responding as quickly as we should have. ***

We are extremely sorry that Mr*** experienced problems at our Parham Road Express Wash on Jan29, Derek Haynes, our operation manager did return Mr***'s call on Feb.1, and again on Feb3rd and left word on his recorder both timesWe acknowledge that his valve stems were broken
loose when he went thru our wash causing the drivers side tires to go flatWe never have an issue with these unless the customer has extended valve stems on his tiresWe washed vehicles on the 29th with NO issues or problems with any other vehicles, and have washed over 4,vehicles at this location since the 29th- all without issuesWe pride ourselves on delivering clean, affordable washes with free vacuums to our valued customers without fear of damage to their vehiclesWe have several disclaimer signs that state we are not responsible for valve stemsBased on our disclaimer signs we do not feel we are responsible for his vehicleBut, Mr*** has been very professional with his complaints and for that reason we would be happy to refund half of the cost for the towing and repair of the valve stemsPlease have him contact Sarah or Derek at 804-768-if he would accept our check for $as our way of saying we are sorry for his inconvenience and problemsSincerely, *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Pavel Ivanov
Hello, complaint #***My name is *** *** and I filed a complaint against Flagstop car washwell they said they were going to refund half the expense incurred from using one of their locations, however it has been almost a month and I have yet to receive the supposed check they were mailing. I have called them only to be told to wait the mail is slow

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I ASKED was the vehicle jumped, to which *** *** was going to check on and call me back and never did It is obvious that this was not looked at There is NO electrical problem with the vehicle or a problem with the dash (As I previously stated, the mechanic drove it for days to verify this.) The overall opinion is that the key was left on killing the battery to which it was jumped There again, no one looked at the cameras.Was the vehicle pushed through the car wash line? Well when I was told my ticket was up and paid I was then told by *** it had an "Electrical problem that was not his fault", there were vehicles in the car wash line, by the time I paid my bill it was out and being dried Did I drive away? feet, it never made it of your property You may want to speak with your clean up people or the other customers that watched it be towed.It appears that management needs a course in auto repair As well as questioning there employees of what actually took place If you would like to speak to the tow truck driver, I will certainly provide that information
Regards,
*** ***

Hi, this is *** from Flagstop Car WashI'm filling in for *** *** todayI'm responding to a notification we got from you all regarding case number ***, and a complaint we receivedWe have contacted Mr*** ***, who oversees our Express Locations, and he has ordered the
parts needed to repair the vehicle in said complaintThe customer is aware of the order being placed, and we will get in touch with them as soon as the parts come in to usWe are extremely sorry and apologize about the wait in responseThe situation is now being taken care of.If you guys could confirm that you have received this email, that would be great!Thank You,***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe business compensated me for the damage and this complaint is now resolvedThank you Revdex.com for your assistant It is greatly appreciatedThanks
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this I reject the response that was given because I don't believe that a the incident was fully investigated , only one person was mentionedin the investigation when there were others involved, the person at the booth who moved my car forward and also the people who vacuumThese people are not mentioned in this company investigation.
Regards,
*** ***

To whom it may concern: [redacted] is absolutely correct when he stated that his daughter in law called our corporate office on Friday 9/11/15. I unfortunately was out of the office all weekend and did not get the voicemail until Monday afternoon. By this time I had already received the Revdex.com...

complaint. Mr. [redacted] has a tear in his leather seat. We did not cause this tear. The employee working on this vehicle did not have any jewelry on, no keys in her pockets or long fingernails for that matter. She also has been with us for YEARS. She understands completely that we as a company KNOW accidents happen. We expect accidents to happen. We would rather fix a mistake than to lose a customer. If she would have said "it's possible I did this" we would fix this issue immediately. She is 100% sure she did not cause this. Another issue with this is the fact that this particular seat has been fixed before by a upholstery shop. We suggested that they take this vehicle back to them to fix again. Perhaps the glue or whatever method they use to fix leather seats just malfunctioned. Our disclaimer clearly states and is posted in 3 separate locations that we accept responsibility for original (NOT RECONDITIONED) factory parts in good condition... it continues to read that we do not accept responsibility for any parts on any vehicles that are over ten years old and/or with more than 100,000 miles. We are truly sorry that this has happened but we accept no responsibility in this damage.[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I would like to point out something..... [redacted] MAY have told his boss that he left 2 messages but he did not.  He left 1 message (after I contacted the Revdex.com and Diane Walker at Ch 12) ( which she said that Flagstop is usually good about this stuff ) and the kind gesture is accepted, but adding that your company made roughly $23,000 in 5 days, to cut a check for $115 is truly the least you could do.
Regards,
[redacted]

The incident has been investigated and resolved.  [redacted] has been refunded the charge of $19.99.  When he swiped his credit card at the [redacted] kiosk on March 2 he had updated his credit card to another customer's monthly club plan account that was still pulled up on the...

screen.  This caused $19.99 to be removed from his account a month later on April 1.  The membership has been cancelled to prevent any further charges to his account, and his credit card information has been deleted from the system.  [redacted] was very kind and cooperative throughout the investigation allowing us to pinpoint the problem and work to a solution.  I want to thank [redacted] for his demeanor and apologize for the unexpected charge.

Mr.[redacted],I have looked over what you stated in your response, and what I have gathered is that the crack in your dash is more than likely due to excessive heat exposure.  With the wash that you received, our employees would simply wipe off the dash with a dry towel and would not use any liquid...

products or added pressure.  The weekend that you came in to wash your car the temperatures outside exceeded 100 degrees.  In temperatures rising up to 100 degrees, the average car can get up to 150 degrees on the interior and the dash itself could reach temperatures up to 180 degrees.  The heat index was high throughout the whole weekend of the week that you attended our wash.  You came in on a Friday, and did not reach out to us until Monday about the crack you noticed on your dashboard.  Our company policy states, and is posted in three different places,  that we do not accept any responsibility for vehicles with more than 100,000 miles or 10 years of age. The greatest coverage by any manufacture is what we use to set our responsibility limits and few, if any, manufactures cover moldings, mirrors, interiors, etc for more than 50,000 miles. Unfortunately, we believe that your cracked dash was caused by the extreme heat and we do not feel we are responsible for this unfortunate mishap.

Ms [redacted] is correct that we did deduct her $**.** payment on 10-29-2016 for her next months unlimited club subscription. She was told several times that our firm corporate policy is that the RFID tag HAD to be permanently adhered to her front windshield as a condition of being in our unlimited...

club. She was told that when she joined our club and on 11-1-2016 when she went thru our Chester Express Wash getting our $** top car wash package. She used foul and abusive language to my manager at the site as well as Sarah or two occasions on the phone when our corporate policy was explained to her. I am confident that Ms. [redacted] has only been using her unlimited membership just for the vehicle it was purchased for but we have had others in the past who have abused the system on other vehicles when the RFID sticker was not applied to the one vehicle. We are sorry to lose Ms [redacted] as a club member but we will be happy to credit her account today or tomorrow at the latest for the $**.** charged on 10-29-2016 and wish her a Happy Holiday season.Sincerely,Bob S[redacted] President

[redacted]On August 12, 2015 Mrs. [redacted] did visit our location for the oil change on her [redacted] Like every customer, Mrs. [redacted] is very valuable to us. We are truly sorry that this has been an inconvenience for her. I have enclosed a copy of her invoice from that day which includes...

her Service Checklist. I have also enclosed a picture of under the hood of a [redacted]. Mrs [redacted] and/or mechanic is questioning whether or not the alternator on her vehicle got wet. The answer is NO. If you look at the Service Checklist, the only fluid [redacted](our quick lube manager) topped off or added to besides engine oil was washer fluid. He did NOT add radiator fluid as Mrs. [redacted] stated. The reason why he didn't  top this off was because it was already overfull. If you look at the engine you will see the radiator reservoir is located on the passenger side of the vehicle. It has an overflow tube which runs towards the front of the vehicle and and releases excess on the floor/ground. The alternator is located towards the driver side near the center. The washer fluid reservoir is located in the front driver side corner of the vehicle. Most every fluid fill opening is located below the alternator and I believe that GM designed it this way on purpose. [redacted] did open the radiator reservoir which resulted in fluid being released on our floor directly in front of the vehicle. Mrs. [redacted] and/or her mechanic also were questioning whether or not we had to "jump start" the vehicle. NO we did not. After completing the oil change, [redacted] drove her vehicle from the lube shop over to the car wash. While doing so, [redacted] noticed that the instrument panel flashed multiple times. He immediately went to Mrs. [redacted] and notified her of what he seen and suggested that she have it looked at asap. She said thanks for letting her know. A few minutes later Mrs. [redacted] walked back to the quick lube and told [redacted] and Jason that she contacted someone and was told that there was a recall on the dash instrument panel. After her wash was completed Mrs. [redacted] got into her vehicle and DROVE away. We did not see or hear anything from her until the next day.I don't know whether there is a recall or not. I do know that it is a noted problem for this vehicle make, model and year according to NHTSA- the US gov't agency tasked with vehicle safety. Alternators typically last about seven years, or about 80,000-100,000 miles. You can confirm this by many websites such as [redacted] Mrs. [redacted] vehicle is twelve years old with over 75,000 miles. Unfortunately it was probably just time for it to go. Again, we are truly sorry for the inconvenience this has caused but we feel that Flagstop has NO responsibility in her alternator finally going bad. I know that some area shops refurbish alternators and sell them much cheaper than new and they also come with a small warranty. This may be a better option for her. Any questions feel free to call me.

Handler,It is unfortunate that Mr. [redacted]'s antenna was broken Saturday April 9th in our car wash. We try our very best to take the preventative action necessary to minimize/eliminate such issues. We try to tape down all rear wipers, remove the "hand tight" antennas, fold in mirrors, inspect for...

extended valve stems, close any open windows, inspect every truck bed for loose items or debris and anything else that may be at risk in our wash. We are not perfect and we will miss something on occasion especially on our busiest days like Saturdays. This is why we have our disclaimers posted in 3 separate locations. All of which are located where our customers are making their wash/lube choices. It is true that I was not at this location when Mr. [redacted] visited our wash. I oversee the operations for multiple sites and simply was at another wash. My managers can always find me but NO they're not allowed to give out my personal cell phone # which is what he requested. Mr. [redacted] was given my business card and was told that I would be at this location on Monday and he could call me then. I received NO call or message only a complaint from Revdex.com. It would've been nice to hear from Mr. [redacted] instead of a complaint from Revdex.com- NO offense Revdex.com. Had I been given the opportunity to chat with him, perhaps we could've worked something out. We go above and beyond for our customers. Always have and always will. Again, it's unfortunate that this has happened and I'm sorry that his antenna was broken but I must IN THIS CASE stick to our company policy and follow our disclaimer.  Craig

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Address: 11031 Iron Bridge Rd, Chester, Virginia, United States, 23831-1440

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