Flagstop Car Wash

To Handler: Mr. [redacted] is accurate when he stated the wheels on his VW weren't scratched prior to the wash in question. After receiving this complaint, we went back and reviewed the video footage of the incident and determined that Mr. [redacted] was turning his steering wheel in the opposite...

direction of the car wash attendants instructions. This resulted in the wheels hitting our plastic guide rails. The GREAT news is, that looking at the pictures of the wheels, I believe that the wheels aren't scratched, but simply have the plastic residue remaining. I believe I can get most, if not all of this residue off his wheels and get them looking good as new. I have talked to Zachary today and have him scheduled to meet with me tomorrow. I apologize to Mr. [redacted] for not responding as quickly as we should have.  [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

We received a phone call about a week or so after the original check was placed in the mail.  It was suggested to wait a few more days for the check to come in the mail before writing a new one in case there was a delay in the mailing process.  Once notified that the check still had not been received, the original check was voided and a new one was placed in the mail on Friday, March 4.  The customer was notified on Friday of the new check and will be giving a verification phone call when he receives it.