Flagstop Corporation

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I would like to point out something [redacted] MAY have told his boss that he left messages but he did not He left message (after I contacted the Revdex.com and Diane Walker at Ch 12) ( which she said that Flagstop is usually good about this stuff ) and the kind gesture is accepted, but adding that your company made roughly $23,in days, to cut a check for $is truly the least you could do Regards, [redacted]

[redacted] arial, sans-serif;">On August 12, Mrs [redacted] did visit our location for the oil change on her [redacted] Like every customer, Mrs [redacted] is very valuable to usWe are truly sorry that this has been an inconvenience for herI have enclosed a copy of her invoice from that day which includes her Service ChecklistI have also enclosed a picture of under the hood of a [redacted] Mrs [redacted] and/or mechanic is questioning whether or not the alternator on her vehicle got wetThe answer is NOIf you look at the Service Checklist, the only fluid [redacted] (our quick lube manager) topped off or added to besides engine oil was washer fluidHe did NOT add radiator fluid as Mrs [redacted] statedThe reason why he didn't top this off was because it was already overfullIf you look at the engine you will see the radiator reservoir is located on the passenger side of the vehicleIt has an overflow tube which runs towards the front of the vehicle and and releases excess on the floor/groundThe alternator is located towards the driver side near the centerThe washer fluid reservoir is located in the front driver side corner of the vehicleMost every fluid fill opening is located below the alternator and I believe that GM designed it this way on purpose [redacted] did open the radiator reservoir which resulted in fluid being released on our floor directly in front of the vehicleMrs [redacted] and/or her mechanic also were questioning whether or not we had to "jump start" the vehicleNO we did notAfter completing the oil change, [redacted] drove her vehicle from the lube shop over to the car washWhile doing so, [redacted] noticed that the instrument panel flashed multiple timesHe immediately went to Mrs [redacted] and notified her of what he seen and suggested that she have it looked at asapShe said thanks for letting her knowA few minutes later Mrs [redacted] walked back to the quick lube and told [redacted] and Jason that she contacted someone and was told that there was a recall on the dash instrument panelAfter her wash was completed Mrs [redacted] got into her vehicle and DROVE awayWe did not see or hear anything from her until the next dayI don't know whether there is a recall or notI do know that it is a noted problem for this vehicle make, model and year according to NHTSA- the US gov't agency tasked with vehicle safetyAlternators typically last about seven years, or about 80,000-100,milesYou can confirm this by many websites such as [redacted] [redacted] *** [redacted] Mrs [redacted] vehicle is twelve years old with over 75,milesUnfortunately it was probably just time for it to go Again, we are truly sorry for the inconvenience this has caused but we feel that Flagstop has NO responsibility in her alternator finally going badI know that some area shops refurbish alternators and sell them much cheaper than new and they also come with a small warrantyThis may be a better option for herAny questions feel free to call me

We are extremely sorry that Mr. [redacted] experienced problems at our Parham Road Express Wash on Jan. 29, 2016. Derek Haynes, our operation manager did return Mr. [redacted] 's call on Feb.1, and again on Feb. 3rd and left word on his recorder both times. We acknowledge that his valve stems were broken... loose when he went thru our wash causing the drivers side tires to go flat. We never have an issue with these unless the customer has extended valve stems on his tires. We washed 569 vehicles on the 29th with NO issues or problems with any other vehicles, and have washed over 4,000 vehicles at this location since the 29th- all without issues. We pride ourselves on delivering clean, affordable washes with free vacuums to our valued customers without fear of damage to their vehicles. We have several disclaimer signs that state we are not responsible for valve stems. Based on our disclaimer signs we do not feel we are responsible for his vehicle. But, Mr. [redacted] has been very professional with his complaints and for that reason we would be happy to refund half of the cost for the towing and repair of the valve stems. Please have him contact Sarah or Derek at 804-768-0090 if he would accept our check for $115 as our way of saying we are sorry for his inconvenience and problems. Sincerely, [redacted]

Handler,
It is unfortunate that Mr***'s antenna was broken Saturday April 9th in our car washWe try our very best to take the preventative action necessary to minimize/eliminate such issuesWe try to tape down all rear wipers, remove the "hand tight" antennas, fold in mirrors,
inspect for extended valve stems, close any open windows, inspect every truck bed for loose items or debris and anything else that may be at risk in our washWe are not perfect and we will miss something on occasion especially on our busiest days like SaturdaysThis is why we have our disclaimers posted in separate locationsAll of which are located where our customers are making their wash/lube choicesIt is true that I was not at this location when Mr*** visited our washI oversee the operations for multiple sites and simply was at another washMy managers can always find me but NO they're not allowed to give out my personal cell phone # which is what he requestedMr*** was given my business card and was told that I would be at this location on Monday and he could call me thenI received NO call or message only a complaint from Revdex.comIt would've been nice to hear from Mr*** instead of a complaint from Revdex.com- NO offense Revdex.comHad I been given the opportunity to chat with him, perhaps we could've worked something outWe go above and beyond for our customersAlways have and always willAgain, it's unfortunate that this has happened and I'm sorry that his antenna was broken but I must IN THIS CASE stick to our company policy and follow our disclaimer.
Craig

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
*** has taken care of this. Thanks***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Pavel Ivanov Hello, complaint #***
My name is *** *** and I filed a complaint against Flagstop car washwell they said they were going to refund half the expense incurred from using one of their locations, however it has been almost a month and I have yet to receive the supposed check they were mailing. I have called them only to be told to wait the mail is slow

Mr.***,I have looked over what you stated in your response, and what I have gathered is that the crack in your dash is more than likely due to excessive heat exposure. With the wash that you received, our employees would simply wipe off the dash with a dry towel and would not
use any liquid products or added pressure. The weekend that you came in to wash your car the temperatures outside exceeded degrees. In temperatures rising up to degrees, the average car can get up to degrees on the interior and the dash itself could reach temperatures up to degrees. The heat index was high throughout the whole weekend of the week that you attended our wash. You came in on a Friday, and did not reach out to us until Monday about the crack you noticed on your dashboard. Our company policy states, and is posted in three different places, that we do not accept any responsibility for vehicles with more than 100,miles or years of ageThe greatest coverage by any manufacture is what we use to set our responsibility limits and few, if any, manufactures cover moldings, mirrors, interiors, etc for more than 50,milesUnfortunately, we believe that your cracked dash was caused by the extreme heat and we do not feel we are responsible for this unfortunate mishap

[redacted]
arial, sans-serif;">On August 12, 2015 Mrs. [redacted] did visit our location for the oil change on her [redacted] Like every customer, Mrs. [redacted] is very valuable to us. We are truly sorry that this has been an inconvenience for her. I have enclosed a copy of her invoice from that day which includes her Service Checklist. I have also enclosed a picture of under the hood of a [redacted]. Mrs [redacted] and/or mechanic is questioning whether or not the alternator on her vehicle got wet. The answer is NO. If you look at the Service Checklist, the only fluid [redacted](our quick lube manager) topped off or added to besides engine oil was washer fluid. He did NOT add radiator fluid as Mrs. [redacted] stated. The reason why he didn't  top this off was because it was already overfull. If you look at the engine you will see the radiator reservoir is located on the passenger side of the vehicle. It has an overflow tube which runs towards the front of the vehicle and and releases excess on the floor/ground. The alternator is located towards the driver side near the center. The washer fluid reservoir is located in the front driver side corner of the vehicle. Most every fluid fill opening is located below the alternator and I believe that GM designed it this way on purpose. [redacted] did open the radiator reservoir which resulted in fluid being released on our floor directly in front of the vehicle. Mrs. [redacted] and/or her mechanic also were questioning whether or not we had to "jump start" the vehicle. NO we did not. After completing the oil change, [redacted] drove her vehicle from the lube shop over to the car wash. While doing so, [redacted] noticed that the instrument panel flashed multiple times. He immediately went to Mrs. [redacted] and notified her of what he seen and suggested that she have it looked at asap. She said thanks for letting her know. A few minutes later Mrs. [redacted] walked back to the quick lube and told [redacted] and Jason that she contacted someone and was told that there was a recall on the dash instrument panel. After her wash was completed Mrs. [redacted] got into her vehicle and DROVE away. We did not see or hear anything from her until the next day.
I don't know whether there is a recall or not. I do know that it is a noted problem for this vehicle make, model and year according to NHTSA- the US gov't agency tasked with vehicle safety. Alternators typically last about seven years, or about 80,000-100,000 miles. You can confirm this by many websites such as [redacted] [redacted] [redacted] [redacted] Mrs. [redacted] vehicle is twelve years old with over 75,000 miles. Unfortunately it was probably just time for it to go. 
Again, we are truly sorry for the inconvenience this has caused but we feel that Flagstop has NO responsibility in her alternator finally going bad. I know that some area shops refurbish alternators and sell them much cheaper than new and they also come with a small warranty. This may be a better option for her. Any questions feel free to call me.

Ms [redacted] is correct that we did deduct her $29.99 payment on 10-29-2016 for her next months unlimited club subscription. She was told several times that our firm corporate policy is that the RFID tag HAD to be permanently adhered to her front windshield as a condition of being in our unlimited...

club. She was told that when she joined our club and on 11-1-2016 when she went thru our Chester Express Wash getting our $15 top car wash package. She used foul and abusive language to my manager at the site as well as Sarah or two occasions on the phone when our corporate policy was explained to her. I am confident that Ms [redacted] has only been using her unlimited membership just for the vehicle it was purchased for but we have had others in the past who have abused the system on other vehicles when the RFID sticker was not applied to the one vehicle. We are sorry to lose Ms [redacted] as a club member but we will be happy to credit her account today or tomorrow at the latest for the $29.99 charged on 10-29-2016 and wish her a Happy Holiday season.Sincerely,
Bob S[redacted]
President

To Handler: Mr. [redacted] is accurate when he stated the wheels on his VW weren't scratched prior to the wash in question. After receiving this complaint, we went back and reviewed the video footage of the incident and determined that Mr. [redacted] was turning his steering wheel in the opposite...

direction of the car wash attendants instructions. This resulted in the wheels hitting our plastic guide rails. The GREAT news is, that looking at the pictures of the wheels, I believe that the wheels aren't scratched, but simply have the plastic residue remaining. I believe I can get most, if not all of this residue off his wheels and get them looking good as new. I have talked to Zachary today and have him scheduled to meet with me tomorrow. I apologize to Mr. [redacted] for not responding as quickly as we should have.  
[redacted]

We are very sorry that we did not respond to [redacted] concerns about his damaged tire faster than we did. I spoke to [redacted] today to get the details about what happened when he came thru our car wash. Rarely do we ever damage a tire on someones vehicle so we needed to research the claim to...

determine what occurred. We can find no reason for the damage to [redacted]'s tire. After talking with him today (He was very nice and professional) we have determined that while we don't feel like we caused the problem, his tire did go flat after he exited our wash, will be sending him a check for a full [redacted] for his new tire of $[redacted] as well as a $**Flagstop gift card for his trouble and hope that he will remain a faithful Flagstop Car Wash and Quick Lube customer for many years to come.
 We washed 172 cars on the same day [redacted] came thru and have washed almost 1500 from the 5th till now with out incident. 
Glad we could resolve this situation and maintain [redacted] as a long term customer.
Sincerely ,
[redacted]
Flagstop Car Wash and Quick Lube

We are extremely sorry that Mr. [redacted] experienced problems at our Parham Road Express Wash on Jan. 29, 2016. Derek Haynes, our operation manager did return Mr. [redacted]'s call on Feb.1, and again on Feb. 3rd and left word on his recorder both times. We acknowledge that his valve stems were broken...

loose when he went thru our wash causing the drivers side tires to go flat. We never have an issue with these unless the customer has extended valve stems on his tires. We washed 569 vehicles on the 29th with NO issues or problems with any other vehicles, and have washed over 4,000 vehicles at this location since the 29th- all without issues. We pride ourselves on delivering clean, affordable washes with free vacuums to our valued customers without fear of damage to their vehicles. We have several disclaimer signs that state we are not responsible for valve stems. Based on our disclaimer signs we do not feel we are responsible for his vehicle. But, Mr. [redacted] has been very professional with his complaints and for that reason we would be happy to refund half of the cost for the towing and repair of the valve stems. Please have him contact Sarah or Derek at 804-768-0090 if he would accept our check for $115 as our way of saying we are sorry for his inconvenience and problems.
Sincerely, 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
I would like to point out something..... [redacted] MAY have told his boss that he left 2 messages but he did not.  He left 1 message (after I contacted the Revdex.com and Diane Walker at Ch 12) ( which she said that Flagstop is usually good about this stuff ) and the kind gesture is accepted, but adding that your company made roughly $23,000 in 5 days, to cut a check for $115 is truly the least you could do.
Regards,
[redacted]

Review: Took my [redacted] in and had it cleaned. The girl cleaning the inside windows was a little big and short. Just noticed that my dash is cracked. She must have cracked it by laying her arm on the dash while trying to reach the middle of the windshield to wash it.Desired Settlement: Pay to have my dash replaced.

Business

Response:

Mr.[redacted],I have looked over what you stated in your response, and what I have gathered is that the crack in your dash is more than likely due to excessive heat exposure. With the wash that you received, our employees would simply wipe off the dash with a dry towel and would not use any liquid products or added pressure. The weekend that you came in to wash your car the temperatures outside exceeded 100 degrees. In temperatures rising up to 100 degrees, the average car can get up to 150 degrees on the interior and the dash itself could reach temperatures up to 180 degrees. The heat index was high throughout the whole weekend of the week that you attended our wash. You came in on a Friday, and did not reach out to us until Monday about the crack you noticed on your dashboard. Our company policy states, and is posted in three different places, that we do not accept any responsibility for vehicles with more than 100,000 miles or 10 years of age. The greatest coverage by any manufacture is what we use to set our responsibility limits and few, if any, manufactures cover moldings, mirrors, interiors, etc for more than 50,000 miles. Unfortunately, we believe that your cracked dash was caused by the extreme heat and we do not feel we are responsible for this unfortunate mishap.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On Wednesday 8-12-15, I took my [redacted] in for an oil change and full service car wash. [redacted] was the one that worked on it. He called me out to the shop to state that it didn't need anything and was in excellent condition. He said the radiator was overfull and topped it off. He asked for my information to put in the computer. When I gave him my last name he said he recognized me from television.

My ticket came to the front and I paid. Moments later, [redacted] comes out to tell me my vehicle has "Electrical issue", that they did not do and it needs to be checked out right away. He stated the dash flashed on it and I told him I would have it checked out. Then my vehicle came out of the wash. (I am making the assumption that the long line was cut to get me out of there.)

When I got in it the dash was completely out and barely running. It made it to the curb of WAWA before I had to call a tow truck.

The following day I called and asked to speak to a manager. I was given [redacted] voicemail. I left him a brief message. He returned my call to say that he had called [redacted] to ask about this before calling me back. He said that I told [redacted] that I had found out it has a recall for the "Dash cluster" (And glad I wrote that down when he said it. I told him there was no recall on a 2003 model. However, the repair shop needed to know what exactly happened to it. I asked him about what he said about the radiator and he went on to say that he throught he was referring to the resovior.

The repair shop said the altenator was completely fried. Did the altenator get wet? Did he jump it for whatever reason? Did he hit the ground on it? [redacted] said he would speak with him again and call me back.

It has been one week today, and that call never came in. (Yes, the repair would have liked to have answered.) Although I answered his questions, he never followed through with me to answer mine.

The oil was changed, I left in a tow truck.Desired Settlement: There is not a mechanic in the tri city area to believe that a vehicle with no problems fried an alternator with no explanation on an oil change. I was not told "They were sorry" nor did anyone say we "Appreciate your business."

I have had 3 other registered vehicles serviced there for years. Other family members at the same address as well. Apparently none of that was looked at. My greatest concern, is I am most certain this facility is covered in cameras, why not look at them instead of questioning me?

Had it been the so called dash cluster, it would not have fried the altenator. I have been without a vehicle for one week. The owner of the repair shop drove it for 3 days to verify there is no electrical problem or problem with the dash. Everyone I have spoke to agrees, something happened at Flagstop. I am completely discouraged by [redacted] and his shop manager with no follow thru on this.

I am seeking reimbursement of the damages done, and the oil change.

Business

Response:

[redacted]

Review: On Saturday, April 9th, I took my [redacted] truck through the Flagstop Car Wash and Quick Lube, 11031 Iron Bridge Road, Chester VA. During the car wash, the antenna was broken off. When I asked the staff about repairing it, they referred to a sign that said they were not responsible for damages. I never saw this sign.

I am questioning this since I had taken the truck through the car wash a week prior and the staff had removed the antenna before it went through the car wash. I had every expectation that they would do the same thing on subsequent visits.

When I asked for the Manager, Craig M[redacted] I was told he wasn’t there and they could not get in touch with him.Desired Settlement: To pay for the repair of the antenna.

Business

Response:

Handler,It is unfortunate that Mr. [redacted]'s antenna was broken Saturday April 9th in our car wash. We try our very best to take the preventative action necessary to minimize/eliminate such issues. We try to tape down all rear wipers, remove the "hand tight" antennas, fold in mirrors, inspect for extended valve stems, close any open windows, inspect every truck bed for loose items or debris and anything else that may be at risk in our wash. We are not perfect and we will miss something on occasion especially on our busiest days like Saturdays. This is why we have our disclaimers posted in 3 separate locations. All of which are located where our customers are making their wash/lube choices. It is true that I was not at this location when Mr. [redacted] visited our wash. I oversee the operations for multiple sites and simply was at another wash. My managers can always find me but NO they're not allowed to give out my personal cell phone # which is what he requested. Mr. [redacted] was given my business card and was told that I would be at this location on Monday and he could call me then. I received NO call or message only a complaint from Revdex.com. It would've been nice to hear from Mr. [redacted] instead of a complaint from Revdex.com- NO offense Revdex.com. Had I been given the opportunity to chat with him, perhaps we could've worked something out. We go above and beyond for our customers. Always have and always will. Again, it's unfortunate that this has happened and I'm sorry that his antenna was broken but I must IN THIS CASE stick to our company policy and follow our disclaimer. Craig

Review: On 1/29/2016 I took my car to the Flagstop Express for a car wash. Upon exiting the car wash I heard a sorta grinding sound. As I drove off other customers began pointing and saying my tires were flat. I pulled in one of the vacuum spaces and saw that both driver side (front and rear) tires were flat. The car wash broke the tire valves off. I asked the attendant is this normal and she said "Yes, unfortunately this does happen I'm sorry.. so sorry"... I asked will the company do anything, and she said "No, its posted". When I looked over there is a small sign near the entrance. Funny because you're in your car the entire time who can read that small sign prior to entering. AAA towed the car to Merchant tires and it cost $225 to have the valves replaced because of the sensors. I called 1/29/2016 and left messages on Derrick H[redacted] (Express Director) and Bob S.( President CEO). As of now 4 days later I have heard nothing back. I have used many many drive thru car washes and never had anything like this happen. The attendant was nice, but she told me I had to have the car removed by the time they closed. Taken back a little I didn't say anything but thought your machine flatten 2 of my tires and you're rushing me to leave. I told the male attendant they didn't have to worry about every seeing me again at that location.Desired Settlement: What started out being a $5 wash turned out to be $230 nightmare. It would restore faith to have the full $230 refund, realistically speaking the cash was "washed" so the refund of the tire repair is understandable. Merchant Tires notated the repair and provided the broken valves for proof of the damage.

Business

Response:

We are extremely sorry that Mr. [redacted] experienced problems at our Parham Road Express Wash on Jan. 29, 2016. Derek Haynes, our operation manager did return Mr. [redacted]'s call on Feb.1, and again on Feb. 3rd and left word on his recorder both times. We acknowledge that his valve stems were broken loose when he went thru our wash causing the drivers side tires to go flat. We never have an issue with these unless the customer has extended valve stems on his tires. We washed 569 vehicles on the 29th with NO issues or problems with any other vehicles, and have washed over 4,000 vehicles at this location since the 29th- all without issues. We pride ourselves on delivering clean, affordable washes with free vacuums to our valued customers without fear of damage to their vehicles. We have several disclaimer signs that state we are not responsible for valve stems. Based on our disclaimer signs we do not feel we are responsible for his vehicle. But, Mr. [redacted] has been very professional with his complaints and for that reason we would be happy to refund half of the cost for the towing and repair of the valve stems. Please have him contact Sarah or Derek at 804-768-0090 if he would accept our check for $115 as our way of saying we are sorry for his inconvenience and problems. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]I would like to point out something..... [redacted] MAY have told his boss that he left 2 messages but he did not. He left 1 message (after I contacted the Revdex.com and Diane Walker at Ch 12) ( which she said that Flagstop is usually good about this stuff ) and the kind gesture is accepted, but adding that your company made roughly $23,000 in 5 days, to cut a check for $115 is truly the least you could do.

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Pavel Ivanov

Hello, complaint #[redacted]My name is [redacted] and I filed a complaint against Flagstop car wash... well they said they were going to refund half the expense incurred from using one of their locations, however it has been almost a month and I have yet to receive the supposed check they were mailing. I have called them only to be told to wait the mail is slow.

Review: This company charged me for services I did not sign up for nor which I requested or purchased. They charged my charge card without my permission. I have reached out to this company twice, and left voicemails on 4/1/16. I have not heard back and I cannot get in touch with a person with customer service (they have none other than an voice mailbox)Desired Settlement: I would like an apology for this incident, an investigation as to how this happened, and a full refund of my money.

Business

Response:

The incident has been investigated and resolved. [redacted] has been refunded the charge of $19.99. When he swiped his credit card at the [redacted] kiosk on March 2 he had updated his credit card to another customer's monthly club plan account that was still pulled up on the screen. This caused $19.99 to be removed from his account a month later on April 1. The membership has been cancelled to prevent any further charges to his account, and his credit card information has been deleted from the system. [redacted] was very kind and cooperative throughout the investigation allowing us to pinpoint the problem and work to a solution. I want to thank [redacted] for his demeanor and apologize for the unexpected charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: I utilized the car wash located on [redacted] located near the[redacted]. When I was in the car wash my car jerked while is was on the pulley guide apparatus. Once my vehicle exited the carwash my left front tire was completely flat with a puncture in the side of the tire approximately the same location where the guide pulley guides the car through the car wash. I had to get my vehicle towed to get the tire replace as it could not be plugged due to the size of the puncture in my tire. I called the carwash and [redacted] was very helpful, and I have left several voice mails with [redacted] and one voice mail with the [redacted]. I have yet to receive a call back. I called [redacted]. I did call and speak with [redacted] and told her my intentions of taking some additional steps since I haven't heard back from flag stop.Desired Settlement: I feel that the business should pay for my tire I had to replace. The cost is approximately $[redacted] and some change, and I have receipt. My tires have less than 10,000 miles on them and I paid over $600.00 for the set of four. My car is a [redacted] with less than 60,000 miles on it as I take very good care of it. Additionally, I have the receipt to show I was at the carwash and the receipt for the new tire I had to replaced due to no fault of my own. I am not claiming the cost of the tow, because it is covered under my car insurance coverage. If you need any other information, please feel free to contact me.

Business

Response:

We are very sorry that we did not respond to [redacted] concerns about his damaged tire faster than we did. I spoke to [redacted] today to get the details about what happened when he came thru our car wash. Rarely do we ever damage a tire on someones vehicle so we needed to research the claim to determine what occurred. We can find no reason for the damage to [redacted]'s tire. After talking with him today (He was very nice and professional) we have determined that while we don't feel like we caused the problem, his tire did go flat after he exited our wash, will be sending him a check for a full [redacted] for his new tire of $[redacted] as well as a $**Flagstop gift card for his trouble and hope that he will remain a faithful Flagstop Car Wash and Quick Lube customer for many years to come.

We washed 172 cars on the same day [redacted] came thru and have washed almost 1500 from the 5th till now with out incident.

Glad we could resolve this situation and maintain [redacted] as a long term customer.

Sincerely ,

Flagstop Car Wash and Quick Lube

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

[redacted] has taken care of this. Thanks[redacted]

Review: I went through the flagstop car wash on Parham road on March 26, 2016 between the hours of 12 and 2. I purchased the $10 wash. I felt a bump when my entered and exited the wash. When I got out to do my floor mats and vacuum my car I noticed that both of the drivers side wheels had been scratched. The car is a 2015 VW, which I have had less then a year. I know for a fact the wheels where not scratched before I used the car wash. I have tried to contact the manager of the car wash several times but have gotten no where.Desired Settlement: To have my wheels fixed so they look like they did before I used the car wash.

Business

Response:

To Handler: Mr. [redacted] is accurate when he stated the wheels on his VW weren't scratched prior to the wash in question. After receiving this complaint, we went back and reviewed the video footage of the incident and determined that Mr. [redacted] was turning his steering wheel in the opposite direction of the car wash attendants instructions. This resulted in the wheels hitting our plastic guide rails. The GREAT news is, that looking at the pictures of the wheels, I believe that the wheels aren't scratched, but simply have the plastic residue remaining. I believe I can get most, if not all of this residue off his wheels and get them looking good as new. I have talked to Zachary today and have him scheduled to meet with me tomorrow. I apologize to Mr. [redacted] for not responding as quickly as we should have. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,