Flawless Raspberry Ketone

The customer placed her order online and before the order processes they are required to agree to the full terms and conditionsWe verify regardless of circumstance to contact us within 14-days of the trial period to cancel before the charge of $is appliedThe customer placed two separate orders, from two separate companiesThe customer received separate emails, packages, and charges from the two separate companiesThere was no contact from the consumer, and her monthly membership was processed on 05/and 06/The consumer finally contacted us on 07/to speak with a representative and supervisorWe clarified all of the terms she agreed to, including the time periods to cancel before shipments and/or charges were processed on her accountWe confirmed the account would be closed from all further billing and shippingWe provide seven days a week of customer service hours, and e-mail support so consumers have availability to contact us and cancel their trial or monthly membership at any timeWe even send out a paper copy of the terms for consumers to have in their possessionWe take every possible avenue for consumers to be aware of their terms before processing the order, and when it is in their possessionIncluding shipping confirmation e-mails regarding their monthly membershipAt this time, we are unable to issue a refund for the chargesAs per the customers request, we will reship a day supply of the product

At Flawless Raspberry Ketone, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Mrs [redacted] - [redacted] placed her trial order on 03/for the $and thus started her trial periodThere was no notice within the trial to cancel, and the charge of $was applied on 04/for the original bottleAs per the terms and conditions, the order would have recurred with a monthly membership, but the consumer contacted us by e-mail on 04/to cancel the accountHer account was cancelled immediately from all further billing and shipping and she was sent an e-mail confirmation to verify thisThe customer requested a return, we explained the trial period is the return policy period as per the terms and conditions she verified twice before placing the orderThere was no refund issued as there was no further communicationAs we are invested in full customer service due to this notice, we have issued a full refund of $back to the customer's accountIt will take three to seven business days to credit backAlthough Mrs [redacted] - [redacted] applied for our trial period and received our product, we have made an exception and cancelled all of the terms and conditions she initially agreed to

I ordered this because I had seen that it was a "trial" and all you had to do was pay for shipping (4.95) and looked in my account and a couple wks later I was charged $ I called the company asking for my money back and told them I hadn't even used the samples and would be happy to return them They said they could not refund my money and that the product had expired the timeframe to return If they believe in their product it should be money back guaranteethis is just a scam for your moneydon't do it!

At Flawless Raspberry Ketone, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productMs [redacted] placed her trial order on 01/20/and verified on the website that she was agreeing to the terms and conditionsHer 14-day trial period expired and she was charged the full retail price of $on 02/04/for the initial supplyWhen she called in to cancel on 02/07/she was notified of the terms and conditions presented above and cancelled from all further billing and shipping which she agreed toAs we are invested in full customer service, we will issue the refunds of $for shipping and handling, and the full retail charge of $back to her credit cardThis refund will take three to seven business days to process back, but she will receive an e-mail to confirm this transaction

At Flawless Raspberry Ketone every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 4/16/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 5/9/as explained in the terms and conditions for which they agreed toThe customer was billed for his next day supply on 6/8/If the customer would have contacted us to cancel, he would have received an e-mail confirmation of the cancellation We have refunded the charges of $as a courtesy due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website [redacted] ** [redacted] and below is a brief explanation of our terms and conditions TERMS AND CONDITIONS:You must pay a shipping and handling fee of $for us to send you a full day supply of Flawless Raspberry KetoneWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Flawless Raspberry Ketone is right for youIf you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at [redacted] or email us during business hours: Mon - Fri, 8am - 4pm Pacific Time

At Flawless Raspberry Ketone, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productAccording to the notes on Ms [redacted] 's account, she contacted our customer service center on 4/17/and requested a cancellationWe explained the charges and terms and conditions to her at that timeShe also contacted us via emailAs we explained to her, we did make an exception and as of 4/18/14, she was provided a full refund in the amount of $She needs to allow 3-business days for the refund to processHer account is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will also never be doing business with this company againPrior to filing a complaint with the Revdex.com, the company would not refund more than 25% of my moneyIt was only after I told them I had already filed a complaint that they offered to refund the remainder of my money
Regards,
*** ***

We apologize for the inconvenienceWe are unable to refund the charges at this timeBecause the consumer made an unauthorized return, they were not issued a refundHad the consumer contacted our company prior to returning the product, we could have resolved this issueOur phone number is located on our website, next to the charge, on the terms card and pamphlet that is provided in each package, and on the product itselfWe have shipped another day supply to the customer

At Flawless Raspberry Ketone, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial
period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Ms*** ordered the trial on 03/03/for the 14-day trial periodWe did not receive any contact from the customer to cancel the account, there were no notes or a call record regarding this informationAfter the trial period expired, she was charged for the full retail price of the product at $as indicated in the terms and conditions she agreed to on the website on 03/We were contacted on 03/that you wished to cancelYou were immediately sent an e-mail confirmation to verify the cancellation had been processedYou were offered an initial refund in the call on 03/and you declinedThe next notification we had was on 03/regarding the charges, you requested a supervisor and were transferredAs confirmed in your message, you were offered 25% discount off the original charge and you accepted with the supervisorAs we are invested in full customer service, we will issue the remaining balance of $and break the terms and conditionsThank you for notifying us

At Flawless Raspberry Ketone, every customer is given the right to try their first day supply without charge for the first
daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productAs a courtesy, we are making a one time exception to allow the customer to return both products immediately for the full refund of $Have it post dated by 02/14/Include your name, address and Order # on the packageThe address to return it to is Camino Ruiz Ste #215, San Diego, CA Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer placed...

her order online and before the order processes they are required to agree to the full terms and conditions. We verify regardless of circumstance to contact us within 14-days of the trial period to cancel before the charge of $87.63 is applied. The customer placed two separate orders, from two separate companies. The customer received separate emails, packages, and charges from the two separate companies. There was no contact from the consumer, and her monthly membership was processed on 05/03 and 06/05. The consumer finally contacted us on 07/18 to speak with a representative and supervisor. We clarified all of the terms she agreed to, including the time periods to cancel before shipments and/or charges were processed on her account. We confirmed the account would be closed from all further billing and shipping. We provide seven days a week of customer service hours, and e-mail support so consumers have availability to contact us and cancel their trial or monthly membership at any time. We even send out a paper copy of the terms for consumers to have in their possession. We take every possible avenue for consumers to be aware of their terms before processing the order, and when it is in their possession. Including shipping confirmation e-mails regarding their monthly membership. At this time, we are unable to issue a refund for the charges. As per the customers request, we will reship a 30 day supply of the product.

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. As a courtesy, our customer was offered and agreed to a partial refund with one of our representatives via phone conversation. This was done due to the customer's 14 day return period expiring. As a one time exception, we are allowing the customer to return the remaining product, outside the agreed upon return period for a full refund of $87.63, as requested. You would be required to return the remainder of the product to 10606 Camino Ruiz Ste 8 #215 San Diego, CA 92126. Please make sure your first and last name are clearly written out on the packaging so we may notate the correct account upon receiving. Please allow 3-7 business days for your bank to process the funds back to your account. If you have any other questions, feel free to reply to this e-mail or call customer service during our regular business hours. Thank you

I ordered this because I had seen that it was a "trial" and all you had to do was pay for shipping (4.95) and looked in my account and a couple wks later I was charged $87. I called the company asking for my money back and told them I hadn't even used the samples and would be happy to return them. They said they could not refund my money and that the product had expired the timeframe to return. If they believe in their product it should be money back guarantee. this is just a scam for your money. don't do it!

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial...

period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. 
Mrs. [redacted] placed her trial order on 03/18 for the $4.95 and thus started her trial period. There was no notice within the trial to cancel, and the charge of $87.63 was applied on 04/02 for the original bottle. As per the terms and conditions, the order would have recurred with a monthly membership, but the consumer contacted us by e-mail on 04/03 to cancel the account. Her account was cancelled immediately from all further billing and shipping and she was sent an e-mail confirmation to verify this. The customer requested a return, we explained the trial period is the return policy period as per the terms and conditions she verified twice before placing the order. There was no refund issued as there was no further communication. As we are invested in full customer service due to this notice, we have issued a full refund of $87.63 back to the customer's account. It will take three to seven business days to credit back. Although Mrs. [redacted] applied for our trial period and received our product, we have made an exception and cancelled all of the terms and conditions she initially agreed to.

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer...

is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. According to the notes on Ms. [redacted]'s account, she contacted our customer service center on 4/17/14 and requested a cancellation. We explained the charges and terms and conditions to her at that time. She also contacted us via email. As we explained to her, we did make an exception and as of 4/18/14, she was provided a full refund in the amount of $87.63. She needs to allow 3-7 business days for the refund to process. Her account is closed.

At Flawless Raspberry Ketone every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with...

their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 4/16/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 5/9/14 as explained in the terms and conditions for which they agreed to. The customer was billed for his next 30 day supply on 6/8/14. If the customer would have contacted us to cancel, he would have received an e-mail confirmation of the cancellation. 
We have refunded the 2 charges of $87.63 as a courtesy due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. [redacted] ** [redacted] and below is a brief explanation of our terms and conditions. 
 
TERMS AND CONDITIONS:You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at [redacted] or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time.

This company ripped me off for $87.63. I ordered the 14 day free trial and got charged $4.95 and 3 weeks later got charged $87.63 for no apparent reason!!

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is...

unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Ms. [redacted] placed her trial order on 01/20/14 and verified on the website that she was agreeing to the terms and conditions. Her 14-day trial period expired and she was charged the full retail price of $87.63 on 02/04/14 for the initial supply. When she called in to cancel on 02/07/14 she was notified of the terms and conditions presented above and cancelled from all further billing and shipping which she agreed to. As we are invested in full customer service, we will issue the refunds of $4.95 for shipping and handling, and the full retail charge of $87.63 back to her credit card. This refund will take three to seven business days to process back, but she will receive an e-mail to confirm this transaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received any forms from them the first shipment that was supposedly free only had a bottle. I did not even have a phone number I got it off my bank statement. They never responded to why they cannot or will not credit me for the bottle they received approximately 8 weeks ago and still kept. At the very least I paid for the product if you refuse to refund me why wasn't it returned. That is illegal you cant charge me and keep the product. This has gone on long enough. Im certain a judge would understand my circumstances over the previous order I was billed and never received because their character is already in question over not crediting me for the bottle returned. 
Regards,
[redacted]