Flawless Raspberry Ketone

Review: I requested a FREE TRIAL of Flawless Raspberry Ketones. I had not fully completed my trial sample when a new bottle arrived and the company had charged me $87.53. When I contacted the company to stop the automatic delivery and to refund me, they requested my reason for halting the product. I stated that the product did not work and it was a scam. The site tells you that its free but you only have to pay for shipping which was 4.95. It does not inform you that its a contract that will charge you 87.95 every month for every stupid bottle!! I saw that they had charged me $87.53 without my authorization. They stated that I had not contacted them within 14 days after receiving the first bottle, so they already charged me for the original bottle, which was an additional $89.00! Both charges occurred within 1 day of each other (5/15/01). I advised the company that I would not be charged for a "FREE TRIAL", but after checking my account, I found that they have also charged me $89.00! This company is being advertised through Dr. Oz and is luring people into what is an obvious scam. I advised the customer service rep that I will protest these charges through my bank. The customer service rep sent me an email advising me that they would refund me the $87.53, but is refusing to refund the $89.00. The email said it may take "3-7" days to process the refund, and so far, no refund has been shown.Desired Settlement: Full refund; both charges of $89.00 and $87.53

Review: I did not order such product but will be charged for shipping product. Tried once before but talked to them, canceled, and am NOT interested in product. Now they have charge #, won`t cancel, keep sending product. I do not want this!!! And they will not stop! I do not want anymore product, e-mails, or phone calls from them. Cannot get through customer service number to resolve issue either. How many others are getting ripped off??? Please help resolve this for me. Thank you!Desired Settlement: no charges to me, and no more sent to me. No phone calls or e-mails either!!!

Business

Response:

At Flawless Raspberry Ketone every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I ordered the Flawless Raspberry Ketone 14-day free trial on January 20, 2014 under the implication by this company's advertisement that it would cost me the $4.95 shipping charge and nothing more. I received the Flawless Raspberry Ketone capsules on January 24, 2014. I was looking over my bank statement and noticed pending charge of $87.63 which I had not authorized, and naturally I immediately cancelled my credit card for my safety, presuming the charge was due to credit card fraud. I went to my credit union and uncovered the source of this charge; Flawless Raspberry Ketone had taken this unforeseen quantity from my account. Angered, I called and spoke with a representative and told them my situation. They proceeded to inform me that they were only able to refund half of this ridiculous charge, and only to the account which I had already terminated. I was not satisfied whatsoever with this product, I only took one capsule and ended up with an immense headache. The product packaging says explicitly that the product is “100% customer satisfaction guaranteed” and being entirely dissatisfied, I refuse to pay $87.63 for the single capsule I took! I then called my credit union to verify whether their dissatisfying partial refund was transferrable and they advised me that it was not even possible to obtain said refund via the terminated account and that to have the company send the refund as a check was/is my sole option. So I called Flawless Raspberry Ketone again to address them with this information the fact that this is impossible to do with a terminated account and unwilling to offer any further assistance. I was lied to with the so-called free trial and again with the smokescreen customer satisfaction guarantee! I found their standard of business to be extremely unrelenting and unhelpful, like they do everything to distract their customers from their deceitful scheme of hidden charges. I would like for the company Flawless Raspberry Ketone to mail me a full refund in the form of a check, as I no longer intend for this company any trust regarding my credit card information.Desired Settlement: I would like for Flawless Raspberry Ketone to refund me in-full my unauthorized charge of $87.63, as well as for the company to straighten up and put the customer first. Falsely advertising their product will only draw them negativity as far as the spoken word and that is the most effective advertising.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. As a courtesy, our customer was offered and agreed to a partial refund with one of our representatives via phone conversation. This was done due to the customer's 14 day return period expiring. As a one time exception, we are allowing the customer to return the remaining product, outside the agreed upon return period for a full refund of $87.63, as requested. You would be required to return the remainder of the product to 10606 Camino Ruiz Ste 8 #215 San Diego, CA 92126. Please make sure your first and last name are clearly written out on the packaging so we may notate the correct account upon receiving. Please allow 3-7 business days for your bank to process the funds back to your account. If you have any other questions, feel free to reply to this e-mail or call customer service during our regular business hours. Thank you

Review: I was on line when a pop up advertisement for this product came on screen. I read the advertisement ---endorsed by Dr.**. Product was for belly fat loss and weight loss in general. Advertisement had video clip from DR. ** show. Stated first 14 days free ---if you order now ---and pay $4.95 shipping and handling. So I clicked yes---filled out my information . Gave credit card number for the shipping. Received the first bottle in a Turfguard Extreme sealed air mailer . Mailer had my address on the front. I didnt even look on the back of the mailer. Took two weeks ---no weight loss---surprise---that one is on me!!!! . Was glad I had not ordered more. Then I get second bottle in mail on 5-23-13. Called the customer service number. They told me I was billed $87.00 for the first bottle on my credit card and another $87.00 for this second bottle. I told them I had not been informed of that or signed up for ongoing orders. THEY THEN ADVISED ME IF I HAD PEELED OFF THE STICKER ON THE BACK OF THE PACKAGE I WOULD FIND THE TERMS OF THE AGREEMENT!!!!!! You cant even get the sticker off the package!!! I asked for full refund for second bottle . THEY PUT A STOP ON THE RECURRING ORDER BUT POLICY STATES THEY COULD ONLY GIVE 50% refund on bottle number two. So I am out 87.00 twice minus 4.95 shipping for first bottle and minus 40.00 credit. So they got me for $129.05. I think I should be reimbursed the total amount except for the 4.95 shipping I agreed and paid for the first free sample bottle I agreed to . I offered to return the bottle number 2 in the unopened mailer and they refused. Whats really scarey is this criminal business now has my credit card number. Please help me and help advise others regarding this scam. Thank you.Desired Settlement: I would like to be refunded $129.05 on my credit card .They can keep the 4.95 I agreed and paid for first "free sample" for shipping.I agreed to that. I want them to send proof of my credit card information being purged from their system.I think Dr. ** should be notified of this rip off since he endorsed the product. He needs to check out billing practices of products he endorses. People trust him.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. Any advertisement that a customer clicks on takes the customer directly to our website. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mrs. [redacted] placed her order on 4/5/13, this is when she payed the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 4/20/13 as explained to her in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out to her 30 days later on 5/20/13. Mrs. [redacted] contacted our company on 5/23/13 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming his cancellation. Based on the nature of the call, the customer service agent refunded $44.00 on that same day as a courtesy because Mrs. [redacted] was outside of the trial period. We value customer satisfaction and although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $131.26.

Review: I responded to ad for product shown on the Dr.** Television show forRaspberry Keton capsules.Free bottle, just pay shipping and handling chare of $4.95I received the bottle, with no instructions or inserts from the company.Recently, I noted a charge of $68.36 was deducted from my checking account by LSL Raspberry Ketone, located in San Diego, CA.I called their phone number and their representative advised they advise this is a trial purchase and if the product is not returned within 14 days, for a refund, they will begin billing monthly.They also told me, this information is included with the bottle sent to the customer.I was NOT informed of this during my order and there was not insert with my order advising anything.They told me to mail them back the remaining product and they will refund within 14 days.I see on line, lots of complaints by folks stating same thing. Never advised of auto deduction.I will try sending the product back, but I am not hopeful of ever receiving a refun.thanksDesired Settlement: Request a speedy refund of my addition chargesAmount $68.36

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Mr. [redacted] contacted our company on 5/22/13, after his trial period expired. That same day his account was cancelled he was also refunded in full $87.63. It takes 3-7 business days to process a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I do not accept their explanation. I made my order via telephone call and was NOT given all the information as stated in their response.However, I am very please with their actions' refunding my money. With their refund, I consider the matter closed.The Revdex.com response was excellent. I hope this company will continue to respond to it's customer complaints as they did mine.Just waiting to see if they really do the refund.[redacted]

Business

Response:

On 5/6/13 Mr. [redacted] placed his order on our website, www.flawlessraspberryketone.com, where the terms and conditions were disclosed clearly. He had to click "I agree to the terms and conditions" two times before his order was processed. If you do not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where you input your credit card information, as well as sent out with the product on the back outside of the packaging. We have already refunded Mr. [redacted]'s account in the amount of $87.63 the same day he called to cancel his account on 5/22/13. Please allow 3-7 business days for the refund to process.

Review: I recently heard about Flawless Raspberry Ketone on a website. I attempted the free trial offer, realizing I needed to cancel in 14 days. I also didn't realize the free trial period started the day your credit card information was given. So, I received my package roughly 3-4 days into my "Free Trial" period. I immediately attempted to contact the company to cancel my order, hoping to stop any further charges to my account in case I was unhappy with the product. Turns out, I was unhappy because I did not notice any drastic differences in weight loss. 2 weeks later, I receive a call from my bank asking if they should authorize a purchase of $87.63 from a "peculiar" source. I said yes, because I believed I had already cancelled the order and that whatever new bottle they were sending me could be sent back. I called Flawless Raspberry Ketone and cancelled any future autoships, thinking they would still refund me my $87.63. Around that same day, I received another email saying they had sent me ANOTHER bottle of pills. I thought maybe it was just a fluke in their email system, but received yet another bottle of Raspberry Ketone 3 days later. I called today, the day I received the second bottle, and asked to be refunded the full money. After being on the phone with a lady for 35 minutes, she told me there was nothing they could do to refund the money unless I could show "proof" that I had called within the 14 day trial period. I do not have the call logs on the phone I called from, so could not provide this information. They attempted to look up my phone number but claimed it was not in their system. I then asked to speak to a manager, who told me the best they could do was a 25% discount that "they had ALREADY offered me". The whole time I was on the phone, no one offered me any sort of refund up to the point of speaking to the manager. I explained to her I wanted a FULL refund, a I am a college student and was unhappy with the product. I attempted to stay nice and cordial, but the people I was in contact with treated me as if I was just a waste of time and they were trying to get off the phone with me as soon as possible. I took the 25% refund, thinking it is better than nothing, but I am still extremely dissatisfied without a full refund. I feel this company would have more customer satisfaction if it took into account customer's requests and needs when offering a short 14 day trial. Some people do not even have access to internet in 14 days to realize they are being charged for something such as this. I asked the manager how many complaints of my type they get and she said not very many. But then I searched complaints against this company and found NUMEROUS complaints of the same type. I am very disappointed in being lied to by this company. Also, I have seen that they have, in fact, refunded full amounts to others who have similar complaints.Desired Settlement: Full refund of the product

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product

Ms. [redacted] ordered the trial on 03/03/14 for the 14-day trial period. We did not receive any contact from the customer to cancel the account, there were no notes or a call record regarding this information. After the trial period expired, she was charged for the full retail price of the product at $87.63 as indicated in the terms and conditions she agreed to on the website on 03/20. We were contacted on 03/24 that you wished to cancel. You were immediately sent an e-mail confirmation to verify the cancellation had been processed. You were offered an initial refund in the call on 03/24 and you declined. The next notification we had was on 03/27 regarding the charges, you requested a supervisor and were transferred. As confirmed in your message, you were offered 25% discount off the original charge and you accepted with the supervisor. As we are invested in full customer service, we will issue the remaining balance of $65.73 and break the terms and conditions. Thank you for notifying us.

Review: I was prompted to the site on a pop-up and it looked safe and interesting especially after seeing the comments and news commentaries from Dr. Oz. The cost was $4.95 for a product that seemed to be endorsed by Dr. Oz. I was not aware that of the free 14-day trial offer or that I would be billed $87.63. I became painfully aware of this was when I received the 2nd bottle that I did not order. I contacted Customer Service immediately and was then told of the trial, and that I was already billed and now I would be billed again for the $87.63. I wanted to reject that product and send it back but they would not accept it. I told representative that I did not even use the first order and did not want this one. She spoke to her manager and I was credited to be billed at $45.00. I still have the bottles unopened and have been doing research. This product is not FDA approved and it order for it to work, it should only contain 1 ingredient not fillers like the 2 bottles I have. I feel this product is unsafe, will not work from the research I found. I was going to throw both bottles away, but I spent so much money on products I haven’t used and decided to file this complaint.Desired Settlement: They can keep the $4.95, but I want to be credited for my 1st charge of $87.63 in August 2013, and was billed again the $87.63 in September, credited $45.00 after I called. The total amount I would like to be refunded is 130.26.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. As a courtesy, we are making a one time exception to allow the customer to return both products immediately for the full refund of $130.26. Have it post dated by 02/14/2014. Include your name, address and Order # on the package. The address to return it to is 10606 Camino Ruiz Ste 8 #215, San Diego, CA 92126. Thank you.

THIS COMPANY AND THEIR CUSTOMER SERVICE REPS ARE FRAUD. I LET MY MOM ORDER THE PILLS FOR $10.00 WITH MY DEBIT CARD. IM SURE SHE DID NOT READ THAT THERE WAS A MONTHLY SUBSCRIPTION HOWEVER THEY CHARGED MY CARD 150.00 2 WEEKS LATER. I CALLED THINKING MISTAKE, THE FIRST REP I SPOK WITH DISCONNECTED THE LINE. THE SECOND REP WAS SO RUDE IT WAS UNBELIEVEABLE.SHE CONTINUE STATING SHE WILL HANG UP ON ME. SHE REFUSED TO LET ME SPEAK WITH A MANAGER SHE WAS JUST SO RUDE I WOULD NOT RECOMMEND ANYONE USE THIS COMPANY, ALSO THE PILLS DID NOT WORK FOR MY MOM AT ALL.. COFFEE ADVANCED DIET AND RASPBERRY KETONE

Review: company advertised a free bottle of Raspberry Ketone for a 4.95 shipping charge. Without my consent my bank account was charged 87.00. The deatails of the additional charge were hidden.I want a full refund and am willing to return the used product.This product is a scam and does not benefit or help weight loss as advertised.Desired Settlement: Refund of $87.00

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mrs. [redacted] emailed our company to cancel her account on 4/28/13, and we cancelled her account, as well as explained why she was charged. And as a courtesy we issued her a 50% refund of $44.00 on 4/30/13. We value customer satisfaction so we have refunded the remainder of the amount due to this complaint, so Mrs. [redacted] will receive a full $87.63 refund. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. https://flawlessraspberryketone.com/main/order.php or http://flawlessraspberryketone.com/main/ and below is a brief explanation of our terms and conditions.

TERMS AND CONDITIONS:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-454-4141 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-454-4141 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Review: My husband ordered a trial bottle of this product and our credit card was correctly charged $4.95. The following months statement had a charge for $87.63. I called and spoke with [redacted] and she told me we were now on automatic monthly ordering. I requested that we be cancelled and charges reversed for the product (that I had not received) at that time. She complied and forwarded me emails stating that the charge had been reversed and our account cancelled. The next day the order arrived and I refused it as [redacted] had told me to do. It was returned to sender. This month that charge showed up on our credit card statement as reversed but another charge for $87.63 was then added. I called the company again and spoke with [redacted]. He said that the original bottle was $87.63 not the trial price of $4.95 so we did owe them the $87.63. He became rude when I argued with him since I had all the credit card statements in front of me and was reading off the charges to him. My husband then talked to him and his supervisor with no satisfaction on resolving this issue.Desired Settlement: We just want our $87.63 back and no further shipments from this company!!

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder of the product postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mr. [redacted] placed his order on 6/22/13, and this is when he payed the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 7/7/13 as explained to him in the terms and conditions for which he agreed to. His second bottle was automatically shipped and billed out to him 30 days later on 8/6/13. His wife contacted our company on 8/8/13 with a request for cancellation. The account was canceled as instructed and a confirmation email confirming the cancellation was sent. Based on the nature of the call, the customer service agent refunded the second charge of $87.63 on that same day, as Mrs. [redacted] said she would return the second shipment. We have also refunded the account in the amount of $87.63 for the first charge as we value customer satisfaction. Although, Mr. [redacted] ordered our product, he has been refunded fully in the amount of $175.26.

TERMS AND CONDITIONS:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at ###-###-#### or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

We received an email from the company stating that they have refunded our money. Thank you for your service!

Regards,

Review: I clicked on a free trial for raspberry ketone.....was not aware that I was signing onto a club thst would charge 90.00 every thirty days for a product. This same product is at Sams for 18.00. I never opened the first bottle. I did open the package and discoverdd the ingredients were raspberries and green tea. I then got busy with Christmas and forgot about the supplement. Then received a credit card bill...the way they get your credit information is by telling you your only cost is 4.95 shipping..... I feel his company preys on older people and false advertising. I have contacted the company and was told I could not return the first botle and thst I would have to pay for it. The company did cancel the contract and told me to refuse delivery of the 2nd bottle. I do not feel that I should have to keep the first bottle and I think I should be allowed to send it back.Desired Settlement: I want nothing to do with this company.-

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product..At this time, the customer has been charged the full retail price of $87.63 two times for the two bottles we have shipped. One charge is for the initial 30-day product supply after your 14-day trial period expired. The 14 days are from the original order date as we explain in the terms and conditions you agreed to when the original order was placed. If there was no cancellation, the customer was billed for the initial bottle. If the customer continued to neglect filing for cancellation, then they would be billed for another bottle to be sent on the monthly membership at the retail price of $87.63 as well. We have already made an exception in allowing the customer to refuse the last package that was shipped due to the subscription. For an additional refund of $87.63, the customer needs to immediately return the product, postmarked no later than January 30, 2014. It takes approximately 3-7 business days for a refund to process. Include your name, address and Order # on the package. The address to return it to is 10606 Camino Ruiz Ste 8 #215 San Diego, CA 92126. Thank you.

Review: Flawberry Raspberry Ketone charge my Credit card even after I asked them not to touch my credit card and to cancel my subscription. This is what I read regarding Ketone trial Dietary Supplement.Terms and Conditions:Flawless Raspberry Ketone 14 Day Trial Offer (30 Day Supply)On 31/31/2012 I order the trial offer for 4.95 shipping, and on 4/21/2013 I call and ask to cancel my subscription and not to bill my credit card.Desired Settlement: I want my refund of $87.63. And I do not want my charge card touch ever again, these people are fraud and should be stopped!

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mrs. [redacted] emailed our company 4/21/13 and asked us not to send any additional orders and not to debit her credit card for any additional purchases. However, she had already been charged when her 14 day free trial expired on 4/14/13. We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://flawlessraspberryketone.com/ or http://flawlessraspberryketone.com/main/ and below is a brief explanation of our terms and conditions.

TERMS AND CONDITIONS:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-454-4141 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-454-4141 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The Business actually changed the Terms and Conditions after shipping the trial offer, the business should make sure the terms are clear on their website.

Regards,

Review: The company calling itself flawless raspberry keytone has set up a scam to insentivise people to purchase a product for a trial payment of 4$ and then, with access to your account charge you 87.00 which is thefull price of the.product after the trial period is over, not including shipping time and without comfermation of the purchaser. This is a scam. I was chaeged and additional 87$ on top of the 4$ ihad paid to try this product out. Not only does.the.product not work, but it gave.me rashes on my hands and legs. I contacted the company to terminate the charges and overheard multiple employees speaking toother complainers saying the same thing they told me. Many people are being scammed for faulty products with unclear terms of service and payment. This company needs to be stopped.Desired Settlement: I will gladly return the product which gave me rashes but I want a refund of the full amount charged on top of the 4$ I payed for the trial period. I was unhappy with the product and will not pay the retail pricopricfor this scam.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Ms. [redacted] placed her trial order on 01/20/14 and verified on the website that she was agreeing to the terms and conditions. Her 14-day trial period expired and she was charged the full retail price of $87.63 on 02/04/14 for the initial supply. When she called in to cancel on 02/07/14 she was notified of the terms and conditions presented above and cancelled from all further billing and shipping which she agreed to. As we are invested in full customer service, we will issue the refunds of $4.95 for shipping and handling, and the full retail charge of $87.63 back to her credit card. This refund will take three to seven business days to process back, but she will receive an e-mail to confirm this transaction.

I ordered this because I had seen that it was a "trial" and all you had to do was pay for shipping (4.95) and looked in my account and a couple wks later I was charged $87. I called the company asking for my money back and told them I hadn't even used the samples and would be happy to return them. They said they could not refund my money and that the product had expired the timeframe to return. If they believe in their product it should be money back guarantee. this is just a scam for your money. don't do it!

Review: http://flawlessraspberryketone.com/contact-us.[redacted]August 9, 2013To Whom It May Concern;I would like to register a complaint the Raspberry Key tone company. My brother , Sister in law and I all ordered a free trial on line in May of 2013. We ordered the same day, same website and within minutes of each other on the same computer.The ad read free trial , just pay $4.95 shipping ! No other price given!received our product on the same day . On May 31st without warning they charged my account $87.63. I called to advise I did not approve and I was told it was a 14 day trial ( no where on the site did it say that) since I had not returned unused portion I had to pay for that bottle !!!!!!!! $87.63...$87.63...$87.63 It was more than a week or so when my brother got a Email they were going to charge his account $47 .$47... He called and they told him he needed to return unused portion.Probably a month after we ordered my sister in law received a second bottle and a $47 charge to her account! She did not even open the package and called to tell them she did not approve order, no where in ad did it say it would be recurring. They advised she send back, she did but did not receive the refund. Now in July she received another $47 charge but no package !! She called as soon as she saw the charge and they advised they will refund both $47 charges. How can a company get away with this? We have bank statements to show all this activity. How can they charge different prices for the same product? Not to mention debit peoples account at will?This is false advertising and abusive I want my $87.63 back!!Sincerely,[redacted]Desired Settlement: Please refund my $87.63

Consumer

Response:

This company refunded my money. I thank you for your help. Please continue to look at this company because the way they charge different people , different amounts for the very same product has to be illegal!!! I just got wise because 3 people in the same household ordered this product at the same time....all 3 were charged differently!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is a fraudulent company never ordered anything.. I contacted my credit card company they issued a credit, but the company went a head and charged me again this time I got hit with overages fees to the tune of 159.00 in penaltiesDesired Settlement: refund with penalties back to my credit card

Business

Response:

We have an order for Mrs. [redacted] that was placed on 2/24/13. At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

We have refunded the $87.63 charge due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://flawlessraspberryketone.com/ or http://flawlessraspberryketone.com/main/ and below is a brief explanation of our terms and conditions.

TERMS AND CONDITIONS:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-454-4141 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-454-4141 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Review: I ordered a 30-day supply of Flawless Raspberry Ketone pills on 4/2/2014. The company was offering a 14-day free trial of the product, with the customer paying a $4.95 shipping fee. I paid the shipping fee on 4/2/2014, and was notified on 4/3/2014 that my product had shipped. I received my shipment on Monday, 4/7/2014 and began my 14-day free trial of the supplement that day. I took the product as directed on the bottle, but I had noticed absolutely no difference in my weight. I was already planning on cancelling my trial. I had no desire to pay for this product because it did not work for me. On 4/17/2014, I noticed that my bank account had been debited for the full price of 1 bottle of the product, which was $87.63. I called and emailed the customer service department at the company, but they have refused to refund my money several different times. They explained to me on the phone that my 14-day free trial actually began on 4/2/2014 when I placed my order, despite the fact that I did not actually receive the product until 5 days later. I was never informed during the ordering process that my trial would start on the day the order was placed. This company seems to be completely unwilling to try and help me resolve this issue. They have refused to refund any of my money, and it seems to me that they rely on tricky rules like this to jilt customers out of their money.Desired Settlement: I would like for the full $87.63 to be refunded to me. I am willing to send back the remaining product that I have left, because I have no use for it. I would be willing to be refunded by check or through a refund to my bank account.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. According to the notes on Ms. [redacted]'s account, she contacted our customer service center on 4/17/14 and requested a cancellation. We explained the charges and terms and conditions to her at that time. She also contacted us via email. As we explained to her, we did make an exception and as of 4/18/14, she was provided a full refund in the amount of $87.63. She needs to allow 3-7 business days for the refund to process. Her account is closed.

Review: I have 2 issues the other is failure to ship a product.the company billed me in May $87.63 for product I never received. June I received a bottle and was confused bc I cancelled in April so I returned the package. The company has had the product for about 5 weeks and refuses to issue credit. If they could not issue credit and I paid for the product it should have been returned to me. When I first ordered it was 2 different products I had to call and cancel which I did. Apparently that was pure garcinia I returned the product got credit no issues.ketone is now saying their separate company's I had to contact both of them and I did not have the right to return the package to sender. I did not contact 2 separate company's for the purchase they came together. While they may be operating legally their misleading consumers and then cheating them. The supervisor I spoke to also tried to lie and claim they had not received the return product until I informed her the young man on the phone before her already acknowledged receipt then she changed her story. Her name was Evette operator 101.Desired Settlement: I want an immediate credit for $175.26 total to the credit card they billed. This is for the bottle I did not receive and the bottle that was returned. I also would like for you to make the company correct their advertising. And I would like an letter of apology or the company presidents information so I can send him a letter. Their operating unethically to receive product, refuse to issue credit, and not return the product to the consumer. Then I'm supposed to trust that they shipped a package in May that I never received.

Business

Response:

The customer placed her order online and before the order processes they are required to agree to the full terms and conditions. We verify regardless of circumstance to contact us within 14-days of the trial period to cancel before the charge of $87.63 is applied. The customer placed two separate orders, from two separate companies. The customer received separate emails, packages, and charges from the two separate companies. There was no contact from the consumer, and her monthly membership was processed on 05/03 and 06/05. The consumer finally contacted us on 07/18 to speak with a representative and supervisor. We clarified all of the terms she agreed to, including the time periods to cancel before shipments and/or charges were processed on her account. We confirmed the account would be closed from all further billing and shipping. We provide seven days a week of customer service hours, and e-mail support so consumers have availability to contact us and cancel their trial or monthly membership at any time. We even send out a paper copy of the terms for consumers to have in their possession. We take every possible avenue for consumers to be aware of their terms before processing the order, and when it is in their possession. Including shipping confirmation e-mails regarding their monthly membership. At this time, we are unable to issue a refund for the charges. As per the customers request, we will reship a 30 day supply of the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never received any forms from them the first shipment that was supposedly free only had a bottle. I did not even have a phone number I got it off my bank statement. They never responded to why they cannot or will not credit me for the bottle they received approximately 8 weeks ago and still kept. At the very least I paid for the product if you refuse to refund me why wasn't it returned. That is illegal you cant charge me and keep the product. This has gone on long enough. Im certain a judge would understand my circumstances over the previous order I was billed and never received because their character is already in question over not crediting me for the bottle returned.

Regards,

Business

Response:

We apologize for the inconvenience. We are unable to refund the charges at this time. Because the consumer made an unauthorized return, they were not issued a refund. Had the consumer contacted our company prior to returning the product, we could have resolved this issue. Our phone number is located on our website, next to the charge, on the terms card and pamphlet that is provided in each package, and on the product itself. We have shipped another 30 day supply to the customer.

Review: Ketone advertised a free sample of it's product on a website. Without further ordering the product another bottle was sent to me. When I called to state that I didn't want the product and that I would return the package unopened and marked "Return To Sender", I was told that my account would still be charged over eighty dollars for failure to notify them within fourteen days. I told the operator that I wouldn't pay them anything and that I would notify The Revdex.com of their deceptive practices. Unopened package placed in United States mail box.Desired Settlement: Refund of any fees charged to my account.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed $87.63 for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

In looking at Mr. [redacted]'s account he contacted our company and one of our representative's was assisting him in the cancellation of his account and explaining the charges on his account. The representative was having a hard time explaining to Mr. [redacted] why he was charged, as he hung up on the representative. We do value customer satisfaction so on that same day the representative refunded all the charges on Mr. [redacted]'s account after their phone call was ended and then called him back to notify him of that. Mr. [redacted] has been issued two $87.63 refunds as well as the original $4.95 shipping fee. Although, Mr. [redacted] ordered our product, he has been refunded fully in the amount of $180.21.

Review: I called the company before the trial period was over so my card would not get charged, I spoke to someone and the acknowledged my cancellation, after that I was still charged for the product I had already cancelldDesired Settlement: Give me back the money they charged, I have already contacted my bank about this being a fraudulent charge

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Mr. [redacted] placed his order on 10/3/13, this is when he payed the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Mr. [redacted] emailed our company on 10/10/13 saying that he had not received the product, and that if it does not come by 10/11/13 he is cancelling the order and leaving bad reviews about our product. We then responded to his email on that same day with the tracking information that stated the post office tried to deliver the package and left a notice for him to arrange re-delivery. His trial period expired on 10/17/13 and we had not heard from him about cancelling his account or that he had contacted his post office. As our terms and conditions state, you will be charged $87.63 once your 14 day trial expires. The terms are disclosed clearly on flawlessraspberryketone.com where you have ordered our product. You have to also click "I agree to the terms and conditions" two times before the order is processed. If you do not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where you input your credit card information, as well as sent out with the product on the back outside of the packaging. Our company values satisfaction, so we have issued Mr. [redacted] a refund in the amount of $87.63.