Flawless Roofing and Construction

Dear [redacted] , I apologize for the inconvenience you have been going through and did reevaluate the claim with our claim processerunfortunately there was no full coverage purchased and you have opted to go with the C per pound limited liability option.the total weight of the items that were claimed is poundsThe claim department has authorized a coverage of the cents a pound on the whole claim at $I understand this does not cover the whole damage and am sorry for that, I would like to offer to round up the reimbursement offer to $and will make sure to update the claim departmentI hope this helps, feel free to contact me directly if any other questions

To whom it may concern, Your job number was [redacted] , I just now re-verified that the client was notified already that we have never charged any 50$ deposit on the accountWe have confirmed with accounting and banking that the deposit was never ran therefore there is no refund to showthis complaint is invalid and we request withdrawal.thanks,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for the responseThe supervisor was not at my property when the truck was loaded or the paperwork signedNor was he available to speak with me on the phone when issues aroseI want to emphasize unequivacally that the extra charges were not presented to me until after the truck was loadedI signed and initialized the documents because both Norberto, the packing foreman, and Michael Tracy, my primary contact for the move, said the paperwork could not be reviewed until it was returned to the officeI asked Michael (and Norberto) if I had any other option other than to unload the truckMichael said noThe questions I had at the point the charges were presented to me have never been answered: Why were the buffet (sideboard), TV console (TV stand), and hamper added as additional charges when they were listed on the estimate (Articles list pieces items, see Tye’s email)Why was I being charged for additional medium sized boxes when there were medium size boxes on the articles list and no credit for my over-estimate? If this revised inventory had been presented to me prior to loading the truck, it would have been addressed before we came to a stalemate that only an unavailable person could resolveThis supervisor states that they operate with a tariff as required by lawI would like him to provide the electronic version of that tariff and explain how it applies to my load that was quoted in cubic feetIf he can demonstrate that they are operating lawfully, though a second moving company (Sterlng Van Lines) has advised me that they aren’t, I may chose to go ahead and have them deliver my load immediately providing that they adjust the charges as calculated in my attached document

To whom it may concern,we have provided signed docs that specifically discloses the additional items and offers a binding pricethis was filled and signed prior to loading and the client was in no way or form in a bind to commit to this as we offered to cancel the job not charge a fee and even refund the depositWhen we arrive to a clients house and are surprised with a big inventory increase this is the first thing we doOur contract is simplified and clear, it also requires specific initials next to important point (such as presented PRIOR to load)we respect the clients perspective however our team foreman and signed contract claim otherwiseIt seams the client is a little confused with how a moving contract works and is receiving her legal advice from a competitor moving company (we are not familiar with the name)We respectfully decline the demands to justify our contract (as it is in order under all laws and regulations) and allow the client to challenge it if she wishes there is a vast court system for that causeWe would however recommend to seek legal advice and not a novice opinion of a competitorWe have emailed our tariff directly to the client and CC the Revdex.com email for your convenience, at this point we have an enforceable contract we are followingif the client would like to back out or breach all we need is a notice of her wishes and we will be happy to readjust

I have not received any information regarding their claim departmentThe only information I received was through a third party insurance company which offered $for broken itemsI only received an email fromFalcon relocation that they cannot locate my items sorry we can't be of more servicesThat was it

Dear [redacted] ,I have looked into your file, you have been sent our claim departments info and how to place a claim. Did you initiate a claim process?I do not show anywhere that your items were not reassembled, as a matter of fact our teams are liable to reassemble each and every item we disassemble either then baby cribs. If you can be so nice and send me the supporting pictures of damages and disassembled items as well as the bill you paid for reassembling I will personally look into it. thanks. [redacted]

To whom it may concern at the Revdex.comThe reason his claim was denied was because on the claim form he submitted he did not claim any damagesI am attaching a copy of the claim form that the customer submittedHis claim form claims a delay, overcharge, complaint and shipping docsAs you can see he left the loss and damage unchecked.We have no problem re-opening his claim and have already instructed CSI to do so, but he needs to fill out a claim for damages otherwise they cannot process itLastly the customer is claiming that he wants broken items replacedUnfortunately he did not purchase that option from usWe do have a full value/replacement option available for our customers, as required by law, however he opted for the free $per lbs coverageWhich basically means that for every lbs an item weighs, our maximum coverage is $For an example is we damage a dresser that weighs lbs the maximum payout for that dresser is $60, regardless of the actual value

To whom it may concern,Bellow you will find a copy of the exact wording the client was explained verbally and in writing in the initial quote process (prior to us even loading her house) it explains a shuttle service is additional and charged for. This estimate was revised and signed for by the... customer as well ( can produce copies upon request) Attached you will find the contract ( [redacted] ), on page 2 you will find the long distance sheet. This sheet is filled and signed by the client confirming delivery information, it clearly states “YES” in access for a 53’ trailer as well, next box on the right explains again a shuttle fee will apply on delivery. The driver arrived to deliver in our regular size delivery vans and got stuck close to her location to the point he almost had to be towed out, being unable to park in order to deliver forced him to charge for a shuttle that entitles a truck rental and a whole day re-handling the items in order to redeliver. The price was charged based on our tariff and within agreement standards. If there is anything furthure I need to supply please let me know, also I would greatly appreciate if you can update my credentials as point of contact What is NOT included in the quote:Packing materials and packing labor are available at extra cost and will be charged per item. Prices for materials are listed below and available for purchase, labor prices are additional per item. Please understand that certain items cannot be shipped as is. Fragile items such as TV’s, glass tops, and mirrors must be bubble wrapped and boxed otherwise they cannot be loaded onto the truck.Shuttle Service: This service is required in instances when our 53 ft trailer cannot reach your destination address. In this case our driver will have to rent an additional, smaller truck and transfer everything from one truck into another. Prices Vary.Long Carry: When our truck arrives at the destination, the first 75’ ft are free, but if he has to park farther away an additional $100 for every 50 ft will apply.Stairs: The first flight of stairs is free. Every additional flight will be $75.Elevator charges may apply.Full coverage insurance. For insurance quotes go to www.MovingInsurance.com

Greetings Mrs [redacted] n,I went to your office because I did not receive any reply from the previous email I sent to you.Thank you for everything you explainedI finalized the claim with CSI regarding Falcon Relocation and mailed with supporting documents on 1/31/2016.I also wanted to follow your advice and inform Revdex.com AZ but as I login I notice that Revdex.com consider my case as resolved.In attachment you may find the last message I sent to Revdex.com and the claim I submitted to CSI.Would you have the kindness to inform Revdex.com AZ that from my prospective I do not consider the case resolvedSo far only my rights can now be honored as they should have been without Revdex.com interventionBetter business would be that Falcon Relocation cease to be careless towards people goods (storing them in place where goods actually melt, handling them like garbage, asking a client to help unloading the truck because an employee injured himself unloading the client's goods), cease to blackmail clients when it comes to unload the truck, cease to be people of flaky word when a delivery date is announced, and does not prevent CSI to consider a customer call to adjust a claimThank you,Bernard C [redacted]

To whom it may concern, When we have loaded the job on 08-31-the client clearly filled up that they are not ready for delivery yet and do not have a date or addressOn October 5th (right when we were about to ship out the items) the client contacted and requested to put a HOLD and revise
delivery date to 10-18-This request was done in writing via email (attached email below)We would not place a hold or reset a delivery time frame without the customer’s requestAs a matter of fact this last minute hold has complicated a different load we sent out on the 5thWe have simply accommodated the client’s request, although we were not obligated tothis complaint is loaded with information and is completely invalid based on Revdex.com guidelines From: *** *** *** Sent: Wednesday, October 05, 1:PM *** ***
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*** *** *** *** *** The address we gave you is no longer validDue to improper living conditions, we are forced to moveThe address that I just sent you is the correct oneI am going to cc Amber on this email, to confirm that she is aware of the changeFrom: *** *** ***
*** *** *** *** *** *** **
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*** *** *** ***
*** *** We need to give you our new address: *** *** *** ** **
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*** ** *** Please give me a status update as soon as possible, as we are moving in on the 18th Thank You *** ***

The moving company is not telling the truth If you look at their so-called list of items, it is a series on ditto marks and illegible scriRevdex.comling The men commented on the consoles Where on the list does it show the *** *** Storm Trooper and the other huge "person" No where Yet those items made it to my home This example is given to show that the original list was not accurate Someone that was at my house on that moving day stole those consoles Shame on them That means that one of those men intentionally stole those items I am willing to accept the paltry settlement for all my broken, stolen (guy stole my push broom at delivery) and damaged items I feel it is deplorable that this company has employees who steal I want this complaint posted so that other potential clients will think long and hard before choosing this companyMay whomever stole my things rot

Hi,For some reason I have not received this and think my spam has been blocking these emails. I am VERY sorry for the delay as I always try to reply right away and handle issues ASAPUpon delivery we did not show any missing items and everything we have loaded was delivered to the clientI
have also looked in the records from a year ago and the loading crew were and still are full time employees within our company, we did not load the items with any day labor. Back in January our claims service department determent we owe $in damages, which we are willing to pay however the client has never returned her release/ approval form. Ty D***Falcon Relocation***
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*** *** ***D.O.T: 2559665MC:

They have delivered my stuff on Jan 2nd and all of my stuff was damagedAs per contract furniture disassembled was not even re-assembled and just left them alone whereever they like and were very rudeI had to spend money to get them assembled by some one elseI have the proof with pictures of
all the damaged and unassembled furniturecompany needs to refund the full amount as they never did what they promised and charged me full moneyThey have marketed as if they are the best in business and made me trust them but they are really the WORST ever I worked with and will never ever TRUST or refer anyoneNo moving company sends painters to move stuff inside the house and they scratched all the walls in the house and damaged the walls

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***, I apologize for the inconvenience you have been going through and did reevaluate the claim with our claim processerunfortunately there was no full coverage purchased and you have opted to go with the C per pound limited liability option.the total weight of the items that were claimed is poundsThe claim department has authorized a coverage of the cents a pound on the whole claim at $I understand this does not cover the whole damage and am sorry for that, I would like to offer to round up the reimbursement offer to $and will make sure to update the claim department. I hope this helps, feel free to contact me directly if any other questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was charged $dollars by the driver who said he could not get his trailer up and had to rent a smaller truck, and that it was a long haul with stepsThe fact that the driver felt no pissibility to get his truxk up here is not my responsibilityI do live on a hillRight next to a university and teaching hospitalSemis make it up this hill for suppliesAmbulances and firetrucks tooThere is a farmers market every TuesdayThere are several semi's that come up this hill for several reasonsThe fact their driver did not feel he could do this is not something I should pay for, knowing full well the truck could have fitI live at the last apartment on the row, which is about ft from where the driver parked his truckThere are three steps (not levels, steps) up to the level of my apartmentThis should have been covered under the "first flight is free."I am seeking a refund of every extra dollar I was bullied in to paying at the last minute in order to retrieve my items
Regards,
*** ***

to whom it may concern, we are sorry for the misplaced items and would like to assure we are doing everything we can to find themThe next step (which I believe we have informed already) would be to file a claim with our claim departmentIf you have not received that info please let me know,
in the meanwhile if anything does come up we will be sure to inform you.At this moment we have not been able to locate any of the items, however we have searched the trucks, warehouse and contacted the other client on the truckWe have not given up and will keep our search though

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedBut would not refer this company to anyone due to horrible service
Regards,
*** ***

To whom it may concern, Your job number was ***, I just now re-verified that the client was notified already that we have never charged any 50$ deposit on the accountWe have confirmed with accounting and banking that the deposit was never ran therefore there is no refund to
show. this complaint is invalid and we request withdrawal.thanks,