Flawless Roofing and Construction

To whom it may concern at the Revdex.com, I have actually responded respectfully to the clients complaint to us on 06-08-with the details breakdown and explanation of charges (that were presented to here upon pickup prior to the loading of the truck- please feel free to see the signed dock bellow
initialed specifically where it says this was presented “in person prior to loading”).I am sending my response via email as opposed to your online system as I am unable to attached the supporting scanned doc and forwarded email bellow via your system so ask you input this as my response.Furthermore we do have a tariff that is public information and is available both in our office and in an electronic version if necessary, we are license and have full authority. At this point we just need to know how the client would like to proceed, we were told her lawyer will contact us and have been awaiting that callA simple email requesting to revise the work order to a local move will be enough if that is the clients wishI will be happy to revise the price to reflect materials labor and storage charges, and allow pickup from our warehouse. Thanks,

Thank you for the response. The supervisor was not at my property when the truck was loaded or the paperwork signed. Nor was he available to speak with me on the phone when issues arose. I want to emphasize unequivacally that the extra charges were not presented to me until after the truck was loaded. I signed and initialized the documents because both Norberto, the packing foreman, and Michael Tracy, my primary contact for the move, said the paperwork could not be reviewed until it was returned to the office. I asked Michael (and Norberto) if I had any other option other than to unload the truck. Michael said no. The questions I had at the point the charges were presented to me have never been answered: Why were the buffet (sideboard), TV console (TV stand), and hamper added as additional charges when they were listed on the estimate (Articles list 29 pieces 73 items, see Tye’s email). Why was I being charged for 8 additional medium sized boxes when there were 20 medium size boxes on the articles list and no credit for my over-estimate? If this revised inventory had been presented to me prior to loading the truck, it would have been addressed before we came to a stalemate that only an unavailable person could resolve. This supervisor states that they operate with a tariff as required by law. I would like him to provide the electronic version of that tariff and explain how it applies to my load that was quoted in cubic feet. If he can demonstrate that they are operating lawfully, though a second moving company (Sterlng Van Lines) has advised me that they aren’t, I may chose to go ahead and have them deliver my load immediately providing that they adjust the charges as calculated in my attached document.

Dear [redacted],you had a huge move with over 660 items. An item is not marked rarely happens as our foremen really do the best to get everything noted and present the item list to the client on both ends for signatures. the inventory is clear and I will be happy to supply you with a copy if you need,at this point please contact CSI and we will be happy to honor our settlement offer.FYI- page 18 out of 23 shows clearly storm trooper item #12 lot number [redacted].

to whom it may concern,I have verified this case the claims department, in order to understand why the client was not handled to satisfaction. CSI (the claims department) have received an incomplete claim and responded several times via email attempting to get this resolved. At this point we would highly recommend the client to contact CSI and correct the claim submission for further handling.

I was unable to attach my response to the client due to the 2,000 character limit, I would be happy to email in supporting docs along with the correspondence, as I am unable to attach anything. there was no overcharge I could find, however I have offered the client a gesture of good faith of $150...

and would love to provide the claim department details in case the client would like this evaluated by a third party.

to whom it may concern, the client was unavailable at the time of pickup (as we were trying to communicate with her and inform of additional items, size, services and cost. Based on federal regulations we are NOT holding the items ransom/ hostage and will be delivering without collecting the...

overage (the clients balance is actually a credit currently). The remaining balance of the overage will be billed 30 days AFTER delivery (based on same federal regulations of a non binding estimate process).The clients first available date for delivery was 12-19, our avg delivery time frame as we explain to all clients is up to 14 business days from first available date. We will be delivering by the weekend which puts us in a much shorter window of our estimated time frame.the client has received all of this explanation as well as delivery information so I am confused of where this complaint is coming from?

Dear [redacted],I have looked into your file, you have been sent our claim departments info and how to place a claim. Did you initiate a claim process?I do not show anywhere that your items were not reassembled, as a matter of fact our teams are liable to reassemble each and every item we disassemble either then baby cribs. If you can be so nice and send me the supporting pictures of damages and disassembled items as well as the bill you paid for reassembling I will personally look into it. thanks. [redacted]

To whom it may concern,we have provided signed docs that specifically discloses the additional items and offers a binding price. this was filled and signed prior to loading and the client was in no way or form in a bind to commit to this as we offered to cancel the job not charge a fee and even refund the deposit. When we arrive to a clients house and are surprised with a big inventory increase this is the first thing we do. Our contract is simplified and clear, it also requires specific initials next to important point (such as presented PRIOR to load). we respect the clients perspective however our team foreman and signed contract claim otherwise. It seams the client is a little confused with how a moving contract works and is receiving her legal advice from a competitor moving company (we are not familiar with the name). We respectfully decline the demands to justify our contract (as it is in order under all laws and regulations) and allow the client to challenge it if she wishes there is a vast court system for that cause. We would however recommend to seek legal advice and not a novice opinion of a competitor. We have emailed our tariff directly to the client and CC the Revdex.com email for your convenience, at this point we have an enforceable contract we are following. if the client would like to back out or breach all we need is a notice of her wishes and we will be happy to readjust

I have not received any information regarding their claim department. The only information I received was through a third party insurance company which offered $45 for broken items. I only received an email fromFalcon relocation that they cannot locate my items sorry we can't be of more services. That was it.

To whom it may concern at the Revdex.com. The reason his claim was denied was because on the claim form he submitted he did not claim any damages. I am attaching a copy of the claim form that the customer submitted. His claim form claims a delay, overcharge, complaint and shipping docs. As you can see he...

left the loss and damage unchecked.We have no problem re-opening his claim and have already instructed CSI to do so, but he needs to fill out a claim for damages otherwise they cannot process it. Lastly the customer is claiming that he wants broken items replaced. Unfortunately he did not purchase that option from us. We do have a full value/replacement option available for our customers, as required by law, however he opted for the free $0.60 per lbs coverage. Which basically means that for every lbs an item weighs, our maximum coverage is $0.60. For an example is we damage a dresser that weighs 100 lbs the maximum payout for that dresser is $60, regardless of the actual value.

To whom it may concern,Bellow you will find a copy of the exact wording the client was explained verbally and in writing in the initial quote process (prior to us even loading her house) it explains a shuttle service is additional and charged for. This estimate was revised and signed for by the...

customer as well ( can produce copies upon request) Attached you will find the contract ([redacted]), on page 2 you will find the long distance sheet. This sheet is filled and signed by the client  confirming delivery information, it clearly states “YES” in access for a 53’ trailer as well, next box on the right explains again a shuttle fee will apply on delivery. The driver arrived to deliver in our regular size delivery vans and got stuck close to her location to the point he almost had to be towed out, being unable to park in order to deliver forced him to charge for a shuttle that entitles a truck rental and a whole day re-handling the items in order to redeliver. The price was charged based on our tariff and within agreement standards. If there is anything furthure I need to supply please let me know, also I would greatly appreciate if you can update my credentials as point of contact    What is NOT included in the quote:Packing materials and packing labor are available at extra cost and will be charged per item. Prices for materials are listed below and available for purchase, labor prices are additional per item. Please understand that certain items cannot be shipped as is. Fragile items such as TV’s, glass tops, and mirrors must be bubble wrapped and boxed otherwise they cannot be loaded onto the truck.Shuttle Service: This service is required in instances when our 53 ft trailer cannot reach your destination address. In this case our driver will have to rent an additional, smaller truck and transfer everything from one truck into another. Prices Vary.Long Carry: When our truck arrives at the destination, the first 75’ ft are free, but if he has to park farther away an additional $100 for every 50 ft will apply.Stairs: The first flight of stairs is free. Every additional flight will be $75.Elevator charges may apply.Full coverage insurance. For insurance quotes go to www.MovingInsurance.com

Greetings Mrs. [redacted]n,I went to your office because I did not receive any reply from the previous email I sent to you.Thank you for everything you explained. I finalized the claim with CSI regarding Falcon Relocation and mailed with supporting documents on 1/31/2016.I also wanted to follow your advice and inform Revdex.com AZ but as I login I notice that Revdex.com consider my case as resolved.In attachment you may find the last message I sent to Revdex.com and the claim I submitted to CSI.Would you have the kindness to inform Revdex.com AZ that from my prospective I do not consider the case resolved. So far only my rights can now be honored as they should have been without Revdex.com intervention. Better business would be that Falcon Relocation cease to be careless towards people goods (storing them in place where goods actually melt, handling them like garbage, asking a client to help unloading the truck because an employee injured himself unloading the client's goods), cease to blackmail clients when it comes to unload the truck, cease to be people of flaky word when a delivery date is announced, and does not prevent CSI to consider a customer call to adjust a claim. Thank you,Bernard C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I indeed accept that Revdex.com continues processing my claim with both CSI and Falcon Relocation. It looks like that some progress where made from both CSI and Falcon Relocation and I want to thank Revdex.com for leading them to this progress. Today (1/14/2016) I received an email from Falcon Relocation. This email contains previous emails (prior to the claim opened with Revdex.com in December 2015) from Falcon Relocation and CSI (emails written on 10/16/2015, 9/25/2015, & 6/25/2015) that are reflecting that for months my rights as customer have been denied. The only new content of today’s email is my name which incidentally is misspelled. Due to long time that has elapsed since the delivery of the goods (June 2015) and the frustration of my claim to be reopened being denied (which indeed led me to Revdex.com) it would seem right not only to fully reevaluate the damages but consider as well a compensation in regard of a questionable professional ethic. 
Regards,
[redacted]