Fleet Network Canada Reviews (%countItem)
Fleet Network Canada Rating
Address: 750D rue Notre-Dame, Berthierville, Quebec, Canada, J0K 1A0
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Shipping terrible, customer service lacking. Find someone else. I’ve spend thousands with them and can’t get anything faster then 3-5 weeks. Says they have stock, but take weeks to travel 2 hours to our location.
I ordered products on March 26th, and it is May 4th and I haven't received my merchandise. I cannot connect with the business.
Failed to fill an online order and cannot contact company.
We ordered 60 Kingston Disk Mounting Brackets at $2.22 each on the Fleet Network Website using a credit card. The goods were never shipped. There is no answer when calling the Fleet Network phone number and no response to multiple emails I sent asking what is happening. I see there are other complaints like this on the Revdex.com site.
Initial Business Response /(1000, 5, 2019/02/25) */
Upon review, we have no order under *** in the system. We would need the order number or the name under which the order was placed as the information provided is not accurate at the moment.
Initial Consumer Rebuttal /(3000, 7, 2019/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the order would have been by our office admin staff *** on behalf of ***
I find it difficult to believe they can't find the order based on the goods and dates alone.
Final Business Response /(4000, 9, 2019/03/06) */
Upon customer review, I do reconfirm we need Name, order number and/or email address associated to order to be able to retrieve the information. I confirm now that we are provided with the customer's information we do see the order.
Upon review, I am still unsure about the customer's inquiry regarding this order as it was already refunded on January 17th 2019.
I do suggest the customer check things up with credit card provider and get back us if there is any issue.
Final Consumer Response /(2000, 14, 2019/03/08) */
I checked with our admin staff and we did get a refund. I am satisfied with the refund but I really question the legitimacy of this company given the number of complaints like this. The failure to communicate when I inquired about the order is a very bad business practice. What is going to done about that?
Ordered product that was incorrectly advertised. Company wouldn't respond to emails. No refund.
Order #***
Placed an order for what I thought was a charging cart on their website. When I received the order which took almost 2 months it was only the handles and the wheels for a charging cart. I contacted them with my concerns and it was only in the past couple of days that they responded...6 months after ordering the product. They responded that there was no refunds and that was the correct product that was shipped. They are advertising the product with a picture of the full charging cart. No resolution was offered and was told no refunds were possible.
Initial Business Response /(1000, 5, 2019/02/20) */
We had several e-mail exchange that was done with customer. The product purchased was a replacement kit for a charging cart. The product description explicitely explain what the product is and the sku's direct description is not misleading. The image indeed shows the Cart with the replacement part attached to it and is a picture that is provided by manufacturer, not a picture we chose to mislead customer. Picture are always for information purposes only and do not reflect exact size/color. This is for that main reason that product description is always there. We indeed proposed to have the customer contacting the manufacturer as they were refusing to make any refund (no replacement was asked, only to take back product for full refund). I told customer we agreed to have a product sold 10% below cost to make it up for the error even if the mistake was not on our end. Customer claimed it was a charity organisation and that they would take action to share experience and complaint to Revdex.com. I replied our hands were tied and that we were unable to accomodate her with her request any further because she refused all we actually proposed.
Initial Consumer Rebuttal /(3000, 7, 2019/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to their comments:
- It took them 6 months to reply to my concerns. I called, emailed, and contacted them via social media to talk to them.
- The only solution they offered was 10% off another purchase. Of course when I've had such a terrible experience, I would not purchase another item from them. So to say that I have "refused" a solution is incorrect. There was no solution offered.
- $200 for 4 wheels and a handle seems very high in my opinion...
- The product on the manufactures website shows the correct product (just the parts). Your website does not. Its like showing a picture of a car but then sending someone just the steering wheel and tires because they didn't read the fine print.
- At the end of the day, my biggest complaint now is their lack of customer service. 6 months of trying to get a hold of someone to talk to is absolutely ridiculous. I wish I would have read the online reviews prior to using this company. I will use *** from now on.
Final Business Response /(4000, 9, 2019/02/25) */
The answer that we could not do any changes for an error on the purchase was provided at first but customer asks for the highter up to look into this. We will forward the answer regarding the price to the manufacturer as we are not the one deciding on the cost of the products.
Once again, sales are final, picture is for reference (and provided by manufacturer or distribution channel) and product's description is accurate as t owhat it actually is.
WE offered all we were able to but customer is not willing to go down the road we proposed.
the order #*** was paid with ***. The amount is almost 5000$
Initial Business Response /(1000, 5, 2019/01/23) */
Order was already refunded on January 17th. We will wait to her from customer as the transaction was already reverted before this case was sent to us.
Initial Consumer Rebuttal /(2000, 7, 2019/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took 30 days to cancel the order without an explanation. Luckly, and finally got the refund on my credit card but the whole adventure cost us money and time.
I ordered a *** Projector from Fleet. Was never delivered but my credit card was charged. No responses from them ever. Their phone number doesnt work
On Jan 9 2019 I ordered a *** projector *** and was charged to my *** a total of $2824.99. Order ***. Delivery was supposed to be 2 days so on the 2nd day I checked with their online system to see that the order had NOT been filled. I called but couldn't get a live person on multiple attempts. Their online "LIVE CHAT" system gives automated responses but no live people. Then on Jan 14 their website lists my order as cancelled - which is fine but the money has not been returned. Multiple attempts at contact have returned nothing.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 7, 2019/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received. Thank you!
I still had zero contact with Fleet - not one call or email or any explanation as to why they could not fill my order.
But my money is returned and I'm satisfied.
Items purchased not delivered and unable to obtain status of order.
On December 28, I ordered approximately $350.00 of electronic equipment from the company. I went to their website repeatedly to find tracking information but none is available.
I emailed them repeatedly asking for information regarding the status of my order. I never received a reply.
I phoned them and received a recording stating I must email ***. But there is never any reply.
Initial Business Response /(1000, 8, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Made 2 orders of ink listed as in stock. My card was charged. Over a month later, products haven't shipped. Unable to reach anyone by phone or email.
Order #*** ($123.17) made Dec 6 2018 for 4 ink cartridges. Card was charged. Online status "Awaiting Tracking Update". Never delivered, likely never shipped.
Order #*** ($620.37) made Dec 14 2018 for 4 ink cartridges. Card appears to not be charged, unclear. Online status "Awaiting Tracking Update". Never delivered, likely never shipped.
Attempts to reach company:
Called Customer Service *** and waited on hold for hours until disconnected. Tried online chat (unavailable). Emailed *** (no answer).
The ink was needed for pre-Christmas design work, and the failure to deliver ink on time created a problem in my business. Wording on their site indicated quick in-stock shipping.
I ordered ink from a different supplier, but due the lack of communication about delays I missed my printing deadlines.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
No communication from Fleet Network
Order *** placed on January 9th at 21:18. No information received regarding order processing, or progress. No shipping information provided.
Initial Business Response /(1000, 5, 2019/01/17) */
Following the comment added in the desired resolution, refund is processed to customer.
I received no e-mail from customer and after 2 business days he opens a claim with Revdex.com. I therefore do not understand the information provided about the customer service considering at no point he contacted us before taking action.
My credit card has been charged, I have not received my product.
I placed an order on Dec.29/2018 for a dictaphone through the Fleet Network website. My credit card was charged on Dec.31/2018. I have received no shipping notification, no tracking number, etc. I have called the contact number and it is not in service. I have emailed the company twice, with no response. I have since seen online complaints about this company seemingly engaging in potentially fraudulent practices. I have read customer feedback that they have paid and never received their product and could not contact the company. I have contacted my credit card company to dispute this charge and will be able to go forward with the process after January 31, 2019. At that time, they will attempt to refund my money. This company is unethical in that they cannot be reached by phone or email, or any other method. They should investigated, as many other people have complained online about similar experiences. Something is definitely not right here.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 7, 2019/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have now received the credit back on my credit card for the charges posted by Fleet Network for the product I had not received. This is what I wanted and I do find it satisfactory in resolving my issue.
As feedback, Fleet Network should (like all e-commerce companies) make themselves available whether by phone or email EVEN during holidays if they want to be considered a trustworthy and legitimate business, by consumers.
Made a $336.68 purchase (video card) online on Dec 26, 1918. Order #***.
Made a $336.68 purchase (video card) online on Dec 26, 1918. Funds were immediately deducted from my ***. No delivery and no correspondence to date.
All of my attempts to reach them by, Live Chat, Telephone and email has proven fruitless to date.
Every attempt to call *** has failed. The number dials busy up until the end of the business day, and then it will respond with " We're closed but our business hours are......"
Item purchased;
ROG STRIX-GTX1050TI-O4G-GAMING GeForce GTX 1050 Ti Graphic Card - 2 GPUs - 1.39 GHz Core - 1.51 GHz Boost Clock - 4 GB GDDR5 - Dual - (STRIX-GTX1050TI-O4G-GAMING)
STRIX-GTX1050TI-O4G-GAMING 1 $297.95 CAD $297.95 CAD
Subtotal: $297.95 CAD
Shipping: $0.00 CAD
HST : $38.73 CAD
Grand Total: $336.68 CAD
Payment Method:
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 8, 2019/01/21) */
From: ***
Sent: Sunday, January 20, 2019 1:33 PM
To: ***
Subject: Refund
DATE DESCRIPTION DEBIT CREDIT
Jan 17, 2019 FLEET NETWORK CANADA JOLIETTE QC $336.68
The above is from my *** account, indicating that they, Fleet Network Canada, Joliette, QC division, has indeed refunded our "misunderstanding", and I am satisfied that the matter now seems closed.
It goes without saying that I will not be using, or purchasing from their services in the future, and I am eternally grateful that services such as yourself, are available to consumers like me, to intervene in these misunderstandings, and amicable solutions are possible for both parties.
Please accept my deepest gratitude.
Sincerely
***
Massey, On
Placed an order on line. Received an order number and a charge on my credit card. Cannot reach the company or get any kind of response either by phone or email. No idea is I will receive the product or not.
Product_Or_Service: *** X desktop computer
Order_Number:
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 7, 2019/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Will be able to get product from a more reputable company. I will reopen this complaint is the refund is not received.
Fleet Network could not fulfill my prepaid web order and I have yet to receive a refund.
Ordered item 30-Nov-2018, they cancelled 19-Dec-2018. No refund received of $1,241.94 as of 10-Jan-2019. Have tried various methods to contact company (phone, email to Sales, ***, web chat) but have not got any response.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund on January 10th (date of last interaction with business as stated by customer)for this order which should appear within the next 72h in customer's account (should therefore already be in customer's account at this point).
Initial Consumer Rebuttal /(2000, 7, 2019/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Money was refunded. I am incredibly impressed with how quickly the matter was resolved after the *** got involved. Terrific service!
product paid for and not received
Order #*** placed Nov. 5 2018 and paid by *** not yet received. numerous emails sent without resolution
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 8, 2019/01/18) */
I couldn't click on the link, but I would like to thank you for resolving the issue.
Order was placed on Dec 23, 2018. The website showed the product in stock and showed Delivery of between Dec 27 and 28. Not delivered yet. No response
Order *** was placed on Dec 23, 2018. The website showed the product in stock and showed Deliver of between Dec 27 and 28 and I therefore ordered it. When it was not received I tried calling with no answer, thought the machine indicated that they would be closed until January 6th??? I also online chatted January 7th with the company and they said they would look into it and follow up by email. I finally emailed the company after trying by phone again on January 8th at *** and have not received a reply. I have again called all the numbers for the company with no answer, but now have a phone message that "Until further notice, please forward all inquiries to ***.
Obviously this company is *** people of their money and should have their website shut down. They seem to have no intention of filling my order.
I have followed up with ***, who have started a file for me, and will freeze this transaction if not delivered as expected.
Desired Outcome
I am seeking cancellation of my order if they can not deliver and fully refund my ***. Thoroughly disappointed with this process, as I could have ordered from a more reputable company.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 7, 2019/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally received this response by email with no other communication from the company
Order Status Changed
Hi ***
An order you recently placed on our website has had its status changed.
The status of order #*** is now Refunded
Order Details
Order Total: $2,148.99 CAD
Date Placed: 2018 Dec 23rd
Payment Method: ***
Click here to view the status of your order
Fleet Network Canada
http://fleetnetwork.ca/
Order *** was placed on December 29, 2018. Item supposed to be delivered by Dec 31, 20 to Jan 1st 2019 but hasn't been delivered.
Order number *** was placed on December 29, 2018. Item supposed to be delivered by Dec 31, 20 to Jan 1st 2019 but hasn't been delivered.
Order Item: Elite Screens Spectrum Electric Projection Screen - 70" x 113" - Matte White - 125" Diagonal (ELECTRIC125H)
Charged to: My American Express Card
I tried to contact this business through email, phone, online chat but no answer at all. Phone is always busy in business hour. No reply to my email and on line chat is not working.
Initial Business Response /(1000, 6, 2019/01/17) */
As explicitely stated in the message I send myself, there was an issue with the Payment Gateway and the bank told us to advise customer to get in touch with their CC provider to revert the charge. *** was among some customers who misunderstood the information and the fact we did not had the capacity to proceed refund at the moment we sent the e-mail.
We were able to have the gateway working for the refund as of January 14th and made the refund to this customer on January 16th.
Initial Consumer Rebuttal /(3000, 8, 2019/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In contrast of the Fleet Network claim, I did understand what they were saying. They just wanted to pass all the pain and paper work to me rather than themselves in order to get the refund. As a result, I spent lots of my time to:
1. Sent almost 10 email to Fleet Network and as usual no answer
2. Called Fleet Network many times and as usual they never answer the phone
3. Called *** Credit Card and discuss the matter
4. Called ***, which put you on hold more than 1 hour, to open a dispute.
5. Sent few documents to support the dispute
Anyway, I finally see the refund has been done through my *** Dispute Claim.
Overall, that was the worst experience that I had with such a unprofessional, *** TYPE, company.
Final Business Response /(4000, 11, 2019/01/21) */
We thank customer for making points so it will be faster for the answers:
1. Sent almost 10 email to Fleet Network and as usual no answer : We had e-mail exchange with customer, the fact he talks about the actual discussion we had regarding the e-mail makes me wonder how he can talk about it but state we did not answer the e-mails.
2. Called Fleet Network many times and as usual they never answer the phone : The phone lines has been closed with automated message to contact the *** e-mail, we encourage *** to verify and test it.
3. Called *** Credit Card and discuss the matter : This is indeed what we asked the customer to do first hand when we told the customer to make the claim on his side because we had no access. Upon receiving the first threat from customer we contacted him to let him know we could make the refund not and that it would be processed.
4. Called ***, which put you on hold more than 1 hour, to open a dispute. We do not have control on CC company's waiting time and the same as the answer for number 3 would apply.
5. Sent few documents to support the dispute. We did received the dispute claim from ***, as previously told we explained customer we could not make the refund, which we did and sent the authorisation filte to *** and the voided the chargeback claim done after we processed the refund and notified the customer we could refund him.
Customer was refusing to make the chargeback process when we told him he had to do it (because of the payment gateway issue), then decided to do it when we told him we could finally refund him. This is what lead me to think he may have misunderstood some of the information we provided him.
The actual fact is we had several dozen of situation that requested a refund/chargeback and we were aware some would have difficulties understanding or applying the setp-by-step we provided.
Customer sent many e-mail to which we have little to nothing that we could do. In all his e-mail customer was stating we had to make the refund and was always refering to us as liar and *** We still did reply to all his e-mail. We have proof of all reply and customer probably have no proof he accepted to make the chargeback process.
Final Consumer Response /(4200, 13, 2019/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. The first email I reveived from Fleet Network was on Jan 10, 2019. !1 days after my order. In fcat, they resoned my email after I told them that I did file a complaint to ***!
2. The fact that Fleet Network says "The phone lines has been closed with automated message to contact the *** e-mail" is not correct. This automated message has been set after January 7 2019. In fact, the line continuously busy from 8:30 to 17:30. After 17:30 the voice message answers without accepting any message
3. The first time I got an email from Fleet Network asking me to call *** was on Jan 15, 2019. Which is 16 days after initial order!
4. No dispute on that
5. That is not correct. I did open a dispute to ***. Refrence number is *** However, the *** told me that this may take up to 3 months. In fact, they told me there do not see any reason as why this cannot be done by the Fleet Network!
Note: Regarding calling Fleet Network ***, it is not exactly what Fleet Network is saying. Check my series of email:
Jany 1: Why I am not getting any update on my order?
Jan 1: Why I am not getting any update on my order?
Jan 2: I forwarded my email to Fleet Network
Jan 4: This order supposed to be here on December 31st. Is Fleet Network Canada *** Company
? I wish I check the review before ordering!
Please note I have all my email comunication with Fleet Network and I will be more than happy to forward to *** verify.
ordered a(in stock)product only to be notified several days later that order was cancelled. they still have my money. won't give refund.
*** Blu-Ray Disc Player (BDA1060 B)
BDA1060 B 1 $649.95 CAD $649.95 CAD
Subtotal: $649.95 CAD
Shipping: $0.00 CAD
HST : $97.49 CAD
Grand Total: $747.44 CAD
Payment Method: Pay By Credit Card
Hi ***
An order you recently placed on our website has had its status changed.
The status of order #*** is now Cancelled
Order Details
Order Total: $747.44 CAD
Date Placed: 2018 Dec 8th
Payment Method: Pay By Credit Card
CANCELLED
Order #***
1 product totaling $747.44
ORDER PLACED
2018 Dec 8th
LAST UPDATE
2018 Dec 18th
I have made several attempts to contact merchant about my refund. phone calls and emails but with no answers or responses. the refund should have been as prompt following the order cancellation as the credit card was charged when I first placed the order. they have no customer service. they falsely advertise items on website. said there was 10 in stock when I ordered. the following day it said 9 in stock. couple of days later it said out of stock. today it says 1 in stock! I bet they have none in stock but are still taking money from people for the item only to tell them that order is cancelled then hold on to the money for weeks collecting interest while trusting consumers pay interest on credit card debits for imaginary products. my time and effort in this issue will probably not be replaced but hopefully enough people will complain and put an end to these types of retailers.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we did the refund on January 14th for this order which should appear within the following 72h in customer's account.
We apologize for the mental distress it may have caused to the customer.
Purchased item that was cancelled 3 months from payment date. No refund after 1 month.
On Sept 27th, 2018 we purchased a *** that was listed as being in stock. After patiently waiting for a few months (I've had to wait a while for these to be delivered in the past) was able to contact support Dec 3rd and was informed they didn't know what happened with the order and the representative immediately cancelled the order during the support session. After waiting a week with no refund I've been trying to call several times, often waiting in queue to be dropped and most the time receiving a busy signal. Have sent an email to support (***) with no reply. It is now January 9th and I've yet to receive a refund. The product cost $2,576.34 and was immediately charged from my ***. Have been without product and money for 3 and a bit months.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we did the refund on January 14th for this order which should appear within the following 3 business days in customer's account.
Initial Consumer Rebuttal /(3000, 7, 2019/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of January 23rd no refund has been received. Was told it would arrive in 3 business days. Have been watching patiently everyday since receiving the notice of refund (9 days ago). Please verify the refund was issued as I notice in other complaints that there were glitches with refunds.
Order *** was placed and cancelled. No refund to us.
Order *** was placed on Dec 11, 2018. The website showed the product in stock and we therefore ordered it. When it was not received I tried calling with no answer. I finally emailed the company at *** and received a reply from the General Manager *** that the product was discontinued. He cancelled the order for us and said that we would get a refund. This was on the 20th of December. He stated that *** would be back in the office on the 24th and would process the refund. We have not seen the refund and I have been trying since that day to contact them. I have sent *** multiple emails and called all the numbers for the company with no answer.
Final Consumer Response /(2000, 6, 2019/01/07) */
Refund email was received on Jan 4 at 4:13pm AST. We will be checking our account today to see if the refund shows up in our account.
An online purchase was made on November 27, 2018. My credit card was charged but no delivery or tracking details have been provided, despite attempts.
Order #*** was placed on November 27 online to purchase a large-format printer and one roll of printer paper. A confirmation email was sent to me. I've checked the Fleet Network Canada website multiple times since then and December 29, and the order states "Awaiting Tracking Update" with no indication as to the status of the order or whether the order has even been shipped. My credit card was charged the full amount:$594.17, including GST and $9.99 for shipping - even though shipping was supposed to be no charge. Payment method was by ***.I have sent two messages to the company via their online message system, with no reply. I called the company's customer service line (***) on two occasions on December 11: each time, no matter how long I waited on hold, the automated message indicated that I was 4th in line. I was never anything other than number 4 in line. I searched online to find an alternate phone number for the company and found a local number for Fleet Informatique - Dépositaire Autorisé *** When I called this number on December 11, I asked if they were affiliated with Fleet Network Canada, and they seemed to indicate that they were. I asked about my order and they took my name and phone number and told me that Fleet Network Canada would get back to me. Following this call I received an email reply on December 12 to my online messages. The reply stated:
HI ***,
We have huge load of e-mail and phone so we currently are unable to answer everyone in a tight time frame.
Your order will be reviewed shortly.
Thank you!
***
Customer service representative
As of December 29, I have no indication that my order has been reviewed. As I have very little confidence that Fleet Network Canada will be able to fulfill this order, or even that they are able to conduct legitimate business, I have opened a dispute with *** on December 29, so as to stop incurring interest charges on the purchase.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.