Fleet Network Canada Reviews (%countItem)
Fleet Network Canada Rating
Address: 750D rue Notre-Dame, Berthierville, Quebec, Canada, J0K 1A0
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Fleet Network Canada
Add new contacts
On-Line purchase of an in-stock item, with 2 day delivery on December 10th.
The item has not been shipped as of Dec 27th, no meaningful response back.
Dec 10th, 2018, placed an order for the in-stock item (***) they offered 2 day shipping via *** for $6.95
(Order # ***) They took my payment of $53.01 via *** Credit Card but have never shipped the product.
After the 2 days, I noticed that they did not send any tracking information, and I checked the status on their site, only showing (Dec 11th Awaiting Tacking Update)
I tried calling may times but was only left in their calling queue, waiting for 30-50 minutes, then just getting disconnected/hung up on after their store closes.
I then requested help from their on-line system and received a message back
Dec 17th-
"Due to an abnormal order volume The warehouse took a few days late
Your order will be sent as soon as possible and I'll get back to you with the tracking we have"
Dec 19th-
"
Due to an abnormal order volume The warehouse took a few days late
Your order will be sent as soon as possible and I'll get back to you with the tracking we have"
Now when you call their support lines you just get a message saying that their office is closed from Dec 22nd-Jan 6th
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Initial Consumer Rebuttal /(2000, 7, 2019/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On Jan 17th I received an e-mail from Fleet Network Canada saying that they will refund my purchase.
(this was over 35 days after I placed the order)
Their e-mail gave no explanation why, or that they we sorry about the situation.
On Jan 21st, the refund came to my Credit Card.
Thank you *** for being able to contact this company, as they were not responsive to e-mails or phone calls.
I consider the situation closed now.
I will not be using or recommending this company in the future.
This company is a total *** and should be out of business.
I ordered ubiquiti access point on 2018 December 17, the item should have been delivered next day.
I sent them few emails, tried calling the phone number provided on the web site, and no luck whats so ever. They don't reply to any email, the phone will never be answered, I have been on hold for 84 min, attempted multiple phone calls, however no answer.
This company was an authorized reseller by ubiquiti networks, I looked up yesterday and it's not there anymore.
I found some feedback on the internet, which makes me feel I'll never receive my order.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm this transaction was already chargeback by the customer.
Initial Consumer Rebuttal /(3000, 7, 2019/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The purchase was made on December 17th which was Monday and the office was closed December 22nd, the company had plenty of time(whole week) to ship the product. I think there shouldn't be any excuse. There is absolutely no replies to numerous emails, I started sending email from December 18th.
They hold my money for a month, and I had to call my credit card company to get my money back. Normally if the office is closed they shouldn't let customers to make purchases, since it's not going to be shipped out. Worst experience ever I had with a local company.
End up buying another one from amazon after I realized I am not getting what I purchased.
I am not happy at all.
Final Business Response /(4000, 10, 2019/01/23) */
As previously stated ,the transaction was chargebacked by the customer before we could issue refund. There is virtually nothing more that we could do as customer request is to get the full refund and he actually do have the money back as we did not fight the chargeback.
We can't refund an amount that was already returned to customer.
Final Consumer Response /(4200, 12, 2019/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said, I got my money back, I am not demanding double refund, however you can apologize for the trouble you have caused.
company is not product ordered and paid for
my company has order 4 products from fleet networks website, first order # *** for 3 sybtu1-plp apc batteries for a total of 1733.57 placed nov 6th which they said were in stock. second order # *** for fluke ms2-kit for a total of 1089.73 placed dec 10. I paid both of these orders by ***. I have tried numerous times to get a hold of someone by email, phone and voice chat on there website . I have been on hold for over 2 hours once with line been eventually been disconnected, most times you call there and line gets disconnected right away. I have never had any update on if and when they will ship the products, and no way of getting hold of someone to get status on order. I have customers waiting for the product, and cannot even let them know if and when they will ever get. at least if they got back to there customers and let the know status that would be something. I don't know if this company is just a *** as since I have ordered I have tried to find out info on other customers in the same situation and found out there is quite a few. all I want is them to refund my *** as I do not want to deal with this kind of business.
Initial Business Response /(1000, 5, 2019/01/17) */
Our office were closed from December 22nd to January 7th. When we got back we got in touch with customers and we refunded the one that were late and could not be completed. I confirm we just did the refund for this order which should appear within the next 72h in customer's account.
Business advertises that they have a product in stock leading you to order, than charges CC without delivery.
I ordered a product from Fleet Network website on an item advertised as available in stock. Below are the details of order date and delivery promise.
Order:
***
Payment Method:
Pay By Credit Card ($314.94)
Order Date:
2018 Dec 12th
Shipping and Insurance:
(*** (i) Estimated arrival: between Thu 13 and Fri 14)
Item advertised in stock at the time it was ordered: Qty 1 Code SKU: ***
Product Name: *** (***)
Price $278.71
Subtotal $278.71
Shipping $0.00
HST $36.23
Grand Total $314.94
Fleet network knew that item is not in stock, yet charged my credit card without delivery. They have not contacted me informing that it is not in stock or will be delayed and they did not refund my credit card. You can't cancel the order online like you can do with other websites and you can't get hold of their customer service as you are in queue indefinitely.
Initial Business Response /(1000, 5, 2018/12/28) */
There is delay in processing customer order and customer asked for the order to be cancelled yesterday (Dec. 27th). Our office are closed at the moment and are until January 7th so we can't process the refund as of now but we will on dec. 31st.
Initial Consumer Rebuttal /(3000, 7, 2019/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is not with the refund only. They have not answered my other concerns:
1) False advertising that they have an item in stock and charging cc without shipping the item.
2) If this was an honest inventory mistake, I was never informed by email on delay or estimated delivery.
From the reviews I recently read, It looks like above is the general practice of the company and not the exception. They charge your credit card for something they don't have and when you request a refund, they will send you on goose chase for weeks without being able to reach them. Other than receiving the refund, the main purpose of this *** complaint is to raise a flag for such consumer abuse and for the company to improve their after-sale support.
Refund expected for order cancelled and not shipped.
Products ordered and paid for Oct 15, 2018 with shipment promised 2 days later. No products arrived. Contacted company Nov 2, 2018 and told these products were still not in stock. Order was cancelled and I was told a refund would be processed 'by accounting'. I have attempted to contact the company by phone (no one answers the phone and the queue never goes down when waiting on hold). I have also sent several emails to the company ( *** ) which have not been answered.
Their order # is *** and the amount to be refunded is $1482.80. The amount was charged to my *** on Oct 15, 2018.
Initial Business Response /(1000, 5, 2018/12/28) */
Refund processed by *** on October 15th 2018 and confirmation sent the same day to the customer. We reviewed and it seems there was a batch processing that did not go throught including this transaction. We just redid the refund this morning and should show in customer account early next week (can't confirm as the banks may have delay in the processing of transaction).
Initial Consumer Rebuttal /(2000, 8, 2019/01/02) */
Money has been refunded by Fleet Networks and the credit has appeared on my credit card account so I consider the matter resolved. Thanks for your help.
I made an order on Dec 8th, and was billed almost $10 for *** delivery for on Dec 12/13th. Company hasn't responded to emails or calls.
I made an order on Dec 8th for 2 × TP-LINK Smart Wi-Fi LED Bulb with Dimmable Light. At checkout, I was charged almost $10 for *** delivery which was to happen on Dec 12/13th. My credit card was naturally charged. On Dec 13th, I noticed that the order was yet to be processed. I left an email to the company inquiring about the order. There was no response from Fleet Network Canada. I called their customer service on Dec 14th, and was left on hold for over 1 hour (I called during the advertised business hours). This is really poor business practice.
Initial Business Response /(1000, 5, 2018/12/21) */
Order placed on December 8th (Saturday) and was processed on December 11th. We sent manufacturer (***) e-mails because the product was not available anymore and ended up being an EOL product. Transaction was cancelled on December 14th by our staff and an e-mail was sent to the customer at the same time. Transaction can't be completed and this is why we had to cancel/refund this transaction.
Initial Consumer Rebuttal /(2000, 7, 2018/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point, if feels like there's nothing more that can be done. Even though I did get the refund, how that happened was different from the company's response.
They company was very slow in responding to my queries. I waited for over an hour on the customer support line. When I was finally connected, I was told that the product was dicontinued. However, I noted that the product was still being advertised online.
I believe the lack of proper communication, the false advertising, and the misleading promises all make for a poor and distasteful experience I have had with this company.
Check other online reviews before dealing with this company!! Prices may be great but their customer support is basically non-existent! Once they have your money, don't expect a response or any refund! I have been unsuccessful, as others have also, to get them to response to a cancelled order that was charged to my card and no product sent!