Initial Business Response /* (1000, 10, 2015/04/08) */
The invoices are outstanding, however we are available to discuss this matter at your convenience.
Initial Consumer Rebuttal /* (3000, 12, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The outstanding invoices are occurring after the contract was voided therefore we are not head accountable for those. This is the type of business FleetMatics is running. There are still tracking and running our truck as if we are under contract which we are not and still charging us and harassing us for payment that we are not liable to pay. Therefore this matter is not resolved.
Final Business Response /* (4000, 14, 2015/04/21) */
Our records do not indicate that the customer's contract was voided. We are happy to discuss with the customer, and would be happy to review notification of the contract being voided if the customer provides documentation.
Final Consumer Response /* (2000, 16, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We just want to make to public aware
Initial Business Response /* (1000, 5, 2015/08/05) */
We in communications with the customer regarding their concerns and are working towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
They called again this morning to find out when they will receive payment. They are not trying to work anything out and are completely unwilling to look at it from our side. They followed up shortly after with an email stating if we do not pay by Aug 19th they are sending it to their legal council. This is and has been typical of them with their collections dept. regardless of the fact that we cancelled the "out of term" contracts. We are completely willing to pay for the "in term contracts".
Final Consumer Response /* (4200, 11, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not doing anything to resolve this. They are providing generic responses and are not attempting to resolve at all. Our attorney is contacting them as well to try to resolve.
Final Business Response /* (4000, 9, 2015/08/13) */
We are happy to continue working to resolve the matter, and are available to discuss it with the customer at any time.
Revdex.com:
At this time I will accept this response. I will continue to monitor our phone lines. Any future calls from this company will result in more complaints filed...
with the Revdex.com.
I have reviewed the response made by the business in reference to complaint ID 10937504, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
UYER BEWARE!!!
They renewed my multiyear contract without telling me. It's in the fine print but I believe they intentionally conceal this information. When I spoke with them before the end of my second contract and told the representative I wouldn't not be renewing (mostly because of the confusing and limited software they run) he shut off my last 28 days of service. Now they are wanting me to pay for the days they didn't provide service. Very deceptive business practices in my opinion.
Initial Business Response /* (1000, 5, 2015/07/08) */
This customer's case has been sent to an outside billing agency. As always, we are happy to discuss with the customer, and we can be reached at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
This is my point exactly. They have resolved nothing and continue to bill me monthly for a service I don't want and don't receive. I would caution all business's or individual's who are looking into this company's service to be aware that once you commit to a contract, you will continue to be billed even after the contract runs out and even when you no longer want their services. As I stated previously, my contract was fulfilled in 2011 and they are still racking up fraudulent monthly charges. And since they responded to the Revdex.com they maintain an A+ rating. That's AMAZING!!! BEWARE FOLKS! BEWARE!
Final Business Response /* (4000, 11, 2015/08/05) */
The customer's case is currently being handled by an outside billing agency, however we can be reached at XXX-XXX-XXXX and we are happy to discuss this matter with the customer at their convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. Sales manager with Fleetmatics made contact with us back on 6-7-16. Account has been closed matter was resolved.
.
Sincerely,
Angela [redacted]
Initial Business Response /* (1000, 20, 2014/11/24) */
Fleetmatics issued a $200.00 credit and placed it on the customer's account offsetting the $200.00 invoice.
The problem is stemming from the customer not installing their units within 45 days per the terms and conditions of the...
contract. Our scheduling team reached out to the customer 8 times to have their units installed within 45 days.
I have been with fleematics for 4.5 years, at first they were good! now there customer support and product is very bad. Reveal and works are not worth having. So to make a very long story short I am moving my company to another GPS TRACKING COMPANY
We have resolved the customer’s complaint. A customer service representative has attempted to communicate the resolution with the customer multiple times, but as of yet has not heard back from them. We...
are happy to speak to them and verify that their request has been met.
Complaint: [redacted]
I am rejecting this response because:
Fleetmatics did not address the issue regarding the missing GPS nor about charging us for it's use.
Sincerely,
[redacted]
Worst Company Ever. DO NOT SIGN A CONTRACT. HIDDEN CONTRACTS. They offer some customers 30 day trials and then don't offer others the same opportunity. The sales force over promises and the "implementation team" doesn't deliver. The training and what they call implementation is way off the mark. The salesmen, Bob [redacted], said a team of programmers are at the ready to help you transfer information from [redacted] to their system.....not even close. I had to wait a week to even talk to an implementation specialist....all the while the contract had already begun and I was being charged.
I have been dealing with since 4/2015 and haven't used the service. Not once. NOT AT ALL.
The communication between departments is non-existent. I would talk to one person the first day and another person the next day.....I would have to explain my issues all over again like I had never called or never made a complaint. The employees were defensive and argumentative in regards to my complaints and more than unwilling to remedy the situation. Constant threats to send me to collections and service suspension, despite never suspending service due to non-paymentThis company makes up [redacted] as they go along. No standardization of practices and procedures. My lawyer put it like this, oh yes, I hired a lawyer....."We continue to take issue with not only Fleetmatics disingenuous position, but also its method of negotiation. Notwithstanding the unreasonable position Fleetmatics continues to take on this matter, it only makes sense for both sides to resolve this matter amicably and without litigation."
Dear Sir / Madam:
Please see the attached correspondence from my office regarding the My Company matter.
Your associate has returned none of my 3 or 4 calls. THEY DON'T RETURN CALLS EITHER.
They said
We have the account scheduled to leave our office on Friday for legal placement with an external agency. The total balance owed on the contract is $2,750.00. -
I finally hired a lawyer and all of a sudden my account is due to LEAVE OUR OFFICE, DESPITE NOT RETURNING CALLS. Fleetmatics said this same this 2 months ago, and 2 months before that....never sent to collections, never suspended service, just threats, threats, threats.
Initial Business Response /* (1000, 11, 2015/02/05) */
We appreciate your business and are happy to offer you free training on how to use Fleetmatics Drivers Logbooks. We are always available to help at your convenience as we want to make sure that you are able to utilize our solutions in...
the most beneficial way.
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only solution acceptable will be take the $10 per truck per month ($50) off of my bill. I will NOT be using [redacted] through Fleetmatics.
Final Business Response /* (4000, 24, 2015/03/05) */
We are happy to discuss the matter at a time that is convenient for you. We will work to resolve your request.
Final Consumer Response /* (2001, 31, 2015/04/01) */
BE AWARE of auto renewal on all accounts. We established a prepaid 3 year contract that is inclusive of the auto renewal clause. FleetMatics will auto renew without out notice.
The service after the sale is poor. I have been pushed from employee to employee which indicates a very high turn over rate.
Initial Business Response /* (1000, 11, 2015/02/23) */
We are happy to work with you regarding your requests, and have removed the Driving Style Reports from your account. Please feel free to contact us at your convenience if we can be of further assistance.
Initial Consumer...
Rebuttal /* (3000, 13, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Driving Style Reports, the supposed second contract, and the reinstallation fees are all part of the issue. They do not have an officer of the company's signature on it.
Final Business Response /* (4000, 19, 2015/03/25) */
The person signed the contract as an authorized representative, which is stated on the order where the individual signed. We are happy to assist with any further questions.
Final Consumer Response /* (4200, 21, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name at the top of the contract should match the person signing; which in this case does NOT. This is the same for any contract. If not, then I could could sign as an authorized representative for FleetMatics. There has to be a checks and balances for situations like this to protect companies for fraud. It seems like FleetMatics does not care. My company will not be renewing any contracts going forward and anyone that asks will get negative feedback about this company.
Initial Business Response /* (1000, 5, 2015/07/08) */
We have been working with the customer towards a resolution and have been in communication with them.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The only resolution would be to sever the contract with no further monetary obligation. That is the only resolution we would consider at this time.
Final Business Response /* (4000, 9, 2015/07/14) */
We are in communications with the customer regarding a resolution and are happy to continue discussing the matter.
Initial Business Response /* (1000, 5, 2015/08/26) */
We are in communications with the customer and are happy to continue working towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The only "communication" we have had from Fleetmatics since we filed this complaint has been our receipt of a letter from an attorney, representing Fleetmatics and their collection agency (Convergent), demanding payment. Fleetmatics has continued to ignore our request to provide verification and documentation to support the debt that they claim we owe. We also request explanation for how the alleged debt of $1,671.21 that Fleetmatics sought payment for in their "Final Demand Notice" ballooned to $5,434.25 that their collection agency and attorney now claim that we owe.
Based on the foregoing, Fleetmatics does not appear to be "happy to continue working towards a resolution" but rather to be quite happy in continuing to badger our business for moneys that we do not owe. What reputable business "forces" renewal on dissatisfied customers? Unbelievable.
So, no, we do not accept Fleetmatic's response to our complaint. We expect Fleetmatics to acknowledge that the contract was terminated on its anniversary date in December, 2014, that our account has been paid in full and to stop all collection activity by their collection agency and/or attorney.
Final Business Response /* (4000, 9, 2015/09/02) */
We are open to resolving the customer's concern and have reached out to him in an attempt to do so.
Initial Business Response /* (1000, 2, 2014/07/29) */
We have spoken with the customer and have reached a resolution.Initial Consumer Rebuttal /* (3000, 3, 2014/07/31) */
7/31/2014(A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.)Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #XXXXXXXX. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Initial Business Response /* (1000, 5, 2015/08/31) */
We are currently in communications with the customer, and are open to resolving their request.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
FleetMatics has made no attempt to contact us in any way other than continuing to bill us for services and equipment not provided.
Final Business Response /* (4000, 9, 2015/09/11) */
We have reached out to the customer to help them understand the terms of their agreement.
Initial Business Response /* (1000, 10, 2015/04/08) */
The invoices are outstanding, however we are available to discuss this matter at your convenience.
Initial Consumer Rebuttal /* (3000, 12, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The outstanding invoices are occurring after the contract was voided therefore we are not head accountable for those. This is the type of business FleetMatics is running. There are still tracking and running our truck as if we are under contract which we are not and still charging us and harassing us for payment that we are not liable to pay. Therefore this matter is not resolved.
Final Business Response /* (4000, 14, 2015/04/21) */
Our records do not indicate that the customer's contract was voided. We are happy to discuss with the customer, and would be happy to review notification of the contract being voided if the customer provides documentation.
Final Consumer Response /* (2000, 16, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We just want to make to public aware
Initial Business Response /* (1000, 5, 2015/08/05) */
We in communications with the customer regarding their concerns and are working towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
They called again this morning to find out when they will receive payment. They are not trying to work anything out and are completely unwilling to look at it from our side. They followed up shortly after with an email stating if we do not pay by Aug 19th they are sending it to their legal council. This is and has been typical of them with their collections dept. regardless of the fact that we cancelled the "out of term" contracts. We are completely willing to pay for the "in term contracts".
Final Consumer Response /* (4200, 11, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not doing anything to resolve this. They are providing generic responses and are not attempting to resolve at all. Our attorney is contacting them as well to try to resolve.
Final Business Response /* (4000, 9, 2015/08/13) */
We are happy to continue working to resolve the matter, and are available to discuss it with the customer at any time.
Revdex.com:
At this time I will accept this response. I will continue to monitor our phone lines. Any future calls from this company will result in more complaints filed...
with the Revdex.com.
I have reviewed the response made by the business in reference to complaint ID 10937504, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
UYER BEWARE!!!
They renewed my multiyear contract without telling me. It's in the fine print but I believe they intentionally conceal this information. When I spoke with them before the end of my second contract and told the representative I wouldn't not be renewing (mostly because of the confusing and limited software they run) he shut off my last 28 days of service. Now they are wanting me to pay for the days they didn't provide service. Very deceptive business practices in my opinion.
Initial Business Response /* (1000, 5, 2015/07/08) */
This customer's case has been sent to an outside billing agency. As always, we are happy to discuss with the customer, and we can be reached at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
This is my point exactly. They have resolved nothing and continue to bill me monthly for a service I don't want and don't receive. I would caution all business's or individual's who are looking into this company's service to be aware that once you commit to a contract, you will continue to be billed even after the contract runs out and even when you no longer want their services. As I stated previously, my contract was fulfilled in 2011 and they are still racking up fraudulent monthly charges. And since they responded to the Revdex.com they maintain an A+ rating. That's AMAZING!!! BEWARE FOLKS! BEWARE!
Final Business Response /* (4000, 11, 2015/08/05) */
The customer's case is currently being handled by an outside billing agency, however we can be reached at XXX-XXX-XXXX and we are happy to discuss this matter with the customer at their convenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. Sales manager with Fleetmatics made contact with us back on 6-7-16. Account has been closed matter was resolved.
.
Sincerely,
Angela [redacted]
Initial Business Response /* (1000, 20, 2014/11/24) */
Fleetmatics issued a $200.00 credit and placed it on the customer's account offsetting the $200.00 invoice.
The problem is stemming from the customer not installing their units within 45 days per the terms and conditions of the...
contract. Our scheduling team reached out to the customer 8 times to have their units installed within 45 days.
I have been with fleematics for 4.5 years, at first they were good! now there customer support and product is very bad. Reveal and works are not worth having. So to make a very long story short I am moving my company to another GPS TRACKING COMPANY
We have resolved the customer’s complaint. A customer service representative has attempted to communicate the resolution with the customer multiple times, but as of yet has not heard back from them. We...
are happy to speak to them and verify that their request has been met.
Complaint: [redacted]
I am rejecting this response because:
Fleetmatics did not address the issue regarding the missing GPS nor about charging us for it's use.
Sincerely,
[redacted]
Worst Company Ever. DO NOT SIGN A CONTRACT. HIDDEN CONTRACTS. They offer some customers 30 day trials and then don't offer others the same opportunity. The sales force over promises and the "implementation team" doesn't deliver. The training and what they call implementation is way off the mark. The salesmen, Bob [redacted], said a team of programmers are at the ready to help you transfer information from [redacted] to their system.....not even close. I had to wait a week to even talk to an implementation specialist....all the while the contract had already begun and I was being charged.
I have been dealing with since 4/2015 and haven't used the service. Not once. NOT AT ALL.
The communication between departments is non-existent. I would talk to one person the first day and another person the next day.....I would have to explain my issues all over again like I had never called or never made a complaint. The employees were defensive and argumentative in regards to my complaints and more than unwilling to remedy the situation. Constant threats to send me to collections and service suspension, despite never suspending service due to non-paymentThis company makes up [redacted] as they go along. No standardization of practices and procedures. My lawyer put it like this, oh yes, I hired a lawyer....."We continue to take issue with not only Fleetmatics disingenuous position, but also its method of negotiation. Notwithstanding the unreasonable position Fleetmatics continues to take on this matter, it only makes sense for both sides to resolve this matter amicably and without litigation."
Dear Sir / Madam:
Please see the attached correspondence from my office regarding the My Company matter.
Your associate has returned none of my 3 or 4 calls. THEY DON'T RETURN CALLS EITHER.
They said
We have the account scheduled to leave our office on Friday for legal placement with an external agency. The total balance owed on the contract is $2,750.00. -
I finally hired a lawyer and all of a sudden my account is due to LEAVE OUR OFFICE, DESPITE NOT RETURNING CALLS. Fleetmatics said this same this 2 months ago, and 2 months before that....never sent to collections, never suspended service, just threats, threats, threats.
Initial Business Response /* (1000, 11, 2015/02/05) */
We appreciate your business and are happy to offer you free training on how to use Fleetmatics Drivers Logbooks. We are always available to help at your convenience as we want to make sure that you are able to utilize our solutions in...
the most beneficial way.
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only solution acceptable will be take the $10 per truck per month ($50) off of my bill. I will NOT be using [redacted] through Fleetmatics.
Final Business Response /* (4000, 24, 2015/03/05) */
We are happy to discuss the matter at a time that is convenient for you. We will work to resolve your request.
Final Consumer Response /* (2001, 31, 2015/04/01) */
Happiest day of my life was last week when our contract was up with Fleetmatics
BE AWARE of auto renewal on all accounts. We established a prepaid 3 year contract that is inclusive of the auto renewal clause. FleetMatics will auto renew without out notice.
The service after the sale is poor. I have been pushed from employee to employee which indicates a very high turn over rate.
Initial Business Response /* (1000, 11, 2015/02/23) */
We are happy to work with you regarding your requests, and have removed the Driving Style Reports from your account. Please feel free to contact us at your convenience if we can be of further assistance.
Initial Consumer...
Rebuttal /* (3000, 13, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Driving Style Reports, the supposed second contract, and the reinstallation fees are all part of the issue. They do not have an officer of the company's signature on it.
Final Business Response /* (4000, 19, 2015/03/25) */
The person signed the contract as an authorized representative, which is stated on the order where the individual signed. We are happy to assist with any further questions.
Final Consumer Response /* (4200, 21, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name at the top of the contract should match the person signing; which in this case does NOT. This is the same for any contract. If not, then I could could sign as an authorized representative for FleetMatics. There has to be a checks and balances for situations like this to protect companies for fraud. It seems like FleetMatics does not care. My company will not be renewing any contracts going forward and anyone that asks will get negative feedback about this company.
Initial Business Response /* (1000, 5, 2015/07/08) */
We have been working with the customer towards a resolution and have been in communication with them.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The only resolution would be to sever the contract with no further monetary obligation. That is the only resolution we would consider at this time.
Final Business Response /* (4000, 9, 2015/07/14) */
We are in communications with the customer regarding a resolution and are happy to continue discussing the matter.
Initial Business Response /* (1000, 5, 2015/08/26) */
We are in communications with the customer and are happy to continue working towards a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The only "communication" we have had from Fleetmatics since we filed this complaint has been our receipt of a letter from an attorney, representing Fleetmatics and their collection agency (Convergent), demanding payment. Fleetmatics has continued to ignore our request to provide verification and documentation to support the debt that they claim we owe. We also request explanation for how the alleged debt of $1,671.21 that Fleetmatics sought payment for in their "Final Demand Notice" ballooned to $5,434.25 that their collection agency and attorney now claim that we owe.
Based on the foregoing, Fleetmatics does not appear to be "happy to continue working towards a resolution" but rather to be quite happy in continuing to badger our business for moneys that we do not owe. What reputable business "forces" renewal on dissatisfied customers? Unbelievable.
So, no, we do not accept Fleetmatic's response to our complaint. We expect Fleetmatics to acknowledge that the contract was terminated on its anniversary date in December, 2014, that our account has been paid in full and to stop all collection activity by their collection agency and/or attorney.
Final Business Response /* (4000, 9, 2015/09/02) */
We are open to resolving the customer's concern and have reached out to him in an attempt to do so.
Initial Business Response /* (1000, 2, 2014/07/29) */
We have spoken with the customer and have reached a resolution.Initial Consumer Rebuttal /* (3000, 3, 2014/07/31) */
7/31/2014(A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.)Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #XXXXXXXX. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Initial Business Response /* (1000, 5, 2015/08/31) */
We are currently in communications with the customer, and are open to resolving their request.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
FleetMatics has made no attempt to contact us in any way other than continuing to bill us for services and equipment not provided.
Final Business Response /* (4000, 9, 2015/09/11) */
We have reached out to the customer to help them understand the terms of their agreement.