Floor Pro Network Inc

Client *** *** was refunded her $yesterday, prior to complaintThe salesperson *** spoke with her and money was returned right awayMs*** remained a client and if she has decided otherwise her enrollment will be refunded and we will cease work on her file as well as inform
bureaus and debit furnishers to retract our workWe can continue as planned if this complaint is closed and resolved

Ms***,I have reviewed your complaint, and I am going to make sure this is resolved in a timely fashionI make it my responsibility to ensure this is handled properlyIf you have any questions or concerns you may contact me immediately at ***, I am very sorry for any distress this has
caused you, and I do hope you are pleased with the overall outcome of your file and what was achieved on your behalf. Kindest Regards,Gene G

After reviewing the above clients account, I see that not only did this client have a public record removed, as well as a charged off account, her credit scores increased as wellClient requested cancellation days before her payment was due for the prior month due to the fact that we bill after
work was completed.*** *** is not entitled to a refundWe do not guarantee any particular results, or time frame, based on the fact that everyone's credit status is different.Our agents also contacted her via Phone, text, and email to discuss the closing details, and current status of her credit repair file. Thank you,*** ***Client Relationships Manager###-###-####

Complaint: ***
I am rejecting this response because: I would like a written confirmation, per the above and attached, that my account has been cancelled and that you will move forward with providing the appropriate credits. Note that I made many prior attempts to call, connect, and leave voicemails that were never responses to, hence my preference for written confirmation The lengthy string of various emails are attached for your reference, providing you with the written documentation necessary that I requested services be cancelled since March Once you confirm, via email in writing, that my account is cancelled I will connect with you to discuss a resolution. Thank you
Regards,
*** ***

The amount of will be returned to the client in two paymentsThe first will be the enrollment of $149.00, and the second will be in the amount of $for the one deletion obtainedMs*** will receive the funds credited back to her file within hours from nowWe wish her the best success in her future endeavors.Best Regards,*** ***

*** *** has not been a client with our service since 6/18/13, at which time she of her own will requested we discontinue service for herWe do guarantee our work and The Credit Pros will be more than happy to look over her credit for her to see if anything we guaranteed for life has returned
and work on this for freeOur money back guarantee we offer our clients, is limited to if we are unable to accomplish anything for our clients while in our services then they have every right to request a full and complete refund of any monies paid** *** had deletions while with us, and when she requested cancellation we had discounted her monthly charge for our services to $in lieu of $to help her continueI am completely happy to evaluate her credit and help her, however it is very strange what will be years of leaving our service this June that she decided to file a claimWe want to help her but we are not deceptive in our policy for money back guarantee when it relates to a client having had no results with usI am really unsure what transpired to have this come about years after she left of her own will

The above client was signed up in December and was serviced as discussedClient was fully aware of our process as there had been several communication attemptsClient even cancelled then requested to come back to usThe only reason clients scores did not improved is because he is maxing out his
credit cards which we advised him against since day oneThis client is NOT entitled to a refund

I have resolved this issue with the above Complaint ID *** *** ***We are returning her last payment of as the client requested and we will be working on their file for free going forwardWe will issue a check to Ms*** of $which was her last payment to The Credit Pros
in December

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

These clients were contacted via email and phone on two separate occasions to resolve the complaintI have yet to hear back from them the first contact was made on 10/27/14, and the second was 11/5/We would very much like to address this as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My credit utilization is lower than when I signed up with them so that is another lieThey never responded back to any of my correspondence whether it be email or a phone call backApparently this company takes advantage of people like us by promising everything collecting money and never follow throughIt's a shame cause the owner Jason K is apparently an attorneyMy next step is attorney generals office to make sure this is resolved
Regards,
*** ***

Ms*** account is being worked on for freeWe do not have in house access for credit reports, and if she wants to use Credit Karma it was perfectly fineThere is no lapse in service

Mr***,Your request for cancellation was sent to our billing department on February 9th, and the billing department issued a refund on 2/9/16, if this receipt of credit was not received let us know we returned your payments as they were made the to the card we have on file separate receipts
were sent exactly how you were billed 29.00, and the referenced was cancelled before withdrawn the transaction was not drawnIf you need copies I am happy to provide please check with your financial institution and call me at ###-###-#### if not received. Thanks,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr. [redacted], We completely understand your request and have already taken action since your initial call on 2/11/16. My apologies for not responding to this as quickly as it should have been. Please forgive us for reinstating your account in December, typically when a client  brings their...

account up to date it is because they want to resume service. I will happily look into if our billing department has sent you refunds on the two months you were billed and will make it happen immediately. All information and otherwise has been removed. Kindest Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: The Credit Pros did not provide service in the timeline it promised as outlined in the membership agreement. The full service promise did not begin until I filed a complaint with the Revdex.com. Therefore, I accept arbitration so we can settle the miscommunication of the timing of payments. While I did allow my account to lapse for 36 days, this was because I was not receiving the promised service. 
However I will also inform that since I rejected the previous submission from The Credit Pros, the company has not communicated with me at all. In fact, commitments have been made by the company that the company did not follow through on. Ergo, I am paying for a service that I am not receiving to the degree it has been promised.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
While I agree that I have had an increased level of service since I filed my complaint, I have not been in "constant" contact. In addition, I still feel that I have been paying monthly for a service that should have had received the level of attention I am receiving now. Thus, had I received the service I was promised from the beginning (the service I am receiving now) I would be graduate of the program already and not paying monthly. Therefore, I have overpaid and am still paying for a service that should have resolved my situation a long time ago. I greatly appreciate Mr. G's efforts and the current results. However, no effort has been made to resolve the financial overpayments. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me as long as The Credit Pros uses my log in information  and logs into Credit Karma and starts counseling me on what I should do to improve the negative things on my credit report.
 *

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me when I receive the refund. If they are saying they sent it they didn't because it's not in my account yet. When will it post to my account?
Regards,
[redacted]