Floor Pro Network Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The Credit Pros provided me with a full refund therefore I am happy with the resolution. I do not agree with the things they say about my experience and events but they did give me the refund I was looking for so I am happy 
Regards,
[redacted]

10/2/14 11:20a ESTWe have addressed Ms. [redacted] request to rectify the issue with her mortgage company, and will be taking care of the costs associated with this error. I spoke with Ms. [redacted] and gave her resolution of the issue, and she was satisfied.I called Ms. [redacted] Loan officer and she will...

be sending me the invoice for the cost associated to the issue and it will be resolved. I mentioned to Ms. [redacted] she could call us at anytime for further assistance if needed.

I personally spoke with client who claims he was unaware that we bill in arrears.We working on clients credit repair over 30 days ago.The payment he is referencing is his 1st months payment for work that has already been done.I agreed to initiate refund, and the client in turn agreed to withdraw his...

complaint.Refund in process.  Best, [redacted]Client relationship manager[redacted]

Good Morning, After reviewing the sales call, this client seems to be fully aware of what she was signing up for and that fees that are associated with our credit repair program.She held a lengthy conversation, told personal details of why she needed her credit repaired, and gave her...

birth-date, social, address, etc, willingly.We tried to contact her numerous times after she signed up to complete her action plan and let her know what we would be working on.We got no response, and then this complaint.So to resolve this matter I have put in for a full refund including the overdraft totaling $213. Sincerely, Charlene [redacted]Client Relationships Manager

Mr. [redacted], We at The Credit Pros were very sorry to hear about your circumstances and although we only bill after work was done which was what was communicated by one of our team. We as a company must evaluate each situation individually and based on that I have submitted a request that...

those funds be returned because we always do the right thing when it comes to our Credit Pros Family (our clients). I hope you can accept this as an acceptable response and the billing department will process an email for you by morning. Thank you again and please let us know if at any time we can help, that would be our pleasure. Kindest Regards,Gene [redacted]

Complaint: [redacted]I am rejecting this response because:The emails stating I would be refunded because the service by this business is horrible is attached.  The OWNER of the business, [redacted], stated in this email to refund by money.  There's no mistake here.  [redacted] and [redacted] BOTH ignored all future emails from me after [redacted] said to return my money.  When I tried to call there, they were "never available" then in April they had the nerve to send a letter stating they would be charging my credit card on a monthly basis!They ignored the Revdex.com for almost 2 months just as they ignored me. Regards,[redacted]

Attention Revdex.com Arbitration: I contacted our case worker this morning, [redacted] andwas told to email you regarding this case. The details of the case are asfollows: Client Name: [redacted]Enrolled with The Credit Pros: 10/24/14 into our Pay forResults Program (Enrollment $149.00). Ms....

[redacted] received a fullconsultation at time of enrollment and gave verbal and written authorization towork on her file. (See Attached) Service Billed 1 Deletion ($50.00) on 12/19/14.Invoice client and received verbal consent from Ms. [redacted] to bill her $50.00for the invoice. This verbal consent was given on 12/18/14 @ 12:53pm. That was the last charge. Enrollment $149.00, Deletion$50.00= 199.00 Ms. [redacted] asked us to work on a collection account with aspecial negotiation with our Corporate Counsel which she was not charged forbecause we could not fulfill the request therefore we did not bill her. I communicated with Ms. [redacted] via email on severaloccasions(see attached) asking what she had been billed on that was notapproved by her prior to charging her card. I made every good faith effort tolet our client know she had not been charged for the account that was notcompleted. The only explanation I can surmise is that Ms. [redacted] thought we hadbilled her account for something other than the actual services we provided andreceived consent to perform. We have a completely transparent program whereasour clients see proof of work before they are billed, and receive consent. Iwould be happy to help Ms. [redacted] in any manner possible. The last contact theclient made with me regarding this file was on March 10th via emailin which she restated me speaking with the sales representative, and to my knowledgeI have not received any follow up regarding what we were to refund since allcharges had been approved. I am willing to assist in any way possible. This case is nowin your hands as the arbitrator, and if I need to produce any furtherdocumentation please let me know. We had closed the client’s file as sherequested in end of February.My direct line is [redacted] Best Regards, [redacted]

Client was refunded the full $249.00 Enrollment he requested in his complaint. Refund was applied back to Mr. [redacted]'s account on 9/29/2015 and he was emailed his refund transaction receipt to l[redacted].[redacted]. I spoke to Mr. [redacted] as well.

Mr. [redacted], You requested cancellation during the consultation on 2/2 with Catina [redacted]. She immediately told the sales rep Maureen [redacted] to start process of cancellation our procedure is to find out if something went wrong and refund you if things can't be repaired. The actual refund...

was processed by billing on February 10th. Please check with your financial institution to see if they received and processed your request. I can send out a duplicate receipt this morning. We apologize for any trouble this has caused you it seems when you contacted the Revdex.com this was already in process of being returned. If there is anything I have missed please contact me back at ###-###-####. Respectfully,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Hello, I was told to contact [redacted]. The Credit Pros took approx. $700 out of my account over the course of several months. I was promised a credit score in the 700's, which I achieved on my own. They did nothing to help, I established my first credit card, got my limits increased, got a second credit card, made all payments on time, all of which could have been done on my own. I made several attempts to stop their autodraft of my checking act, but no one there answers the phone or returns emails. They agreed to send back a measly $149 to me by check which I've not received. I lelaudedal voicemails, and in response I got an email with a picture of a check, and my bank laughed at me when I tried to deposit it. They also agreed to continue working on my credit file, and my husband's file, for free, for life. But they will not even answer the phone our my emails. I want to know what further action can be taken.    Thank you and have a blessed day.   [redacted] Complaint id# [redacted]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Mr. [redacted] came to The Credit Pros in December of 2015 and requested we work with him to repair and restore his credit issues. We have provided evidence of work and have fulfilled all obligations we agreed to work on his behalf. All clients have a guarantee when entering our program that we will fully abide by our agreement and if we are not able to accomplish anything we were hired to work on within the first 90 days of service they are entitled to a full money back guarantee. We upheld our end and provided proof of work when we completed it. Mr. [redacted]'s account went into arrears at which time 2 full payments lapsed at the time of filing this complaint, and he had requested a full return of funds even though he had not paid at the time all of the monies owed for the work we completed. Mr. [redacted] phoned our company later that day and brought his account up to date. We continued to work on his file with his permission, and further provided evidence of the work we completed and fully intended to continue to work on with him until it was complete with no additional billing. Prior to submitting my last response I asked Mr. [redacted] if he wished to continue at which time he agreed we never force anyone to stay with our services.If Mr. [redacted] does not feel we have lived up to our agreement, then I would request arbitration from the Revdex.com because in compliance with the guidelines of membership we will submit all work product and will not financially compensate a consumer for a favorable response. I am happy to have his file go into arbitration if he wishes to proceed.

The Above client ([redacted]) Requested to cancel on August 1st which was a week before his monthly payment was due (August 8th).The Client was still responsible for the payment because we bill in arrears for work already done the month prior.To resolve this issue a refund was already submitted...

for client. Client can expect to receive funds back within the next 7-10 business days. File has been cancelled since initial request. Best, [redacted]Client Relationship Manager###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr [redacted] is making a frivolous Complaint.He is a returning client from 6 years ago who is fully aware how our program works.We have gotten negative information removed off of his credit report over the last 6 months he has been with us. Against our constant advice Mr. [redacted] has...

continuously done things to drop his credit score and impact his report negatively.He Chose to stay in the program and continue working on it.Once he decided to cancel we did so immediately. He is not entitled to a refund at all.He continues to threaten our business no matter how much we have tried to help him.Best,  Charlene L**###-###-####

The above client [redacted], had results during his time as a client of The Credit Pros.His scores fluctuated based on him maxing out credit cards.  Client also paid off debts that were in dispute, which resulted in a reported 0 balance. The credit bureaus updated the negative history...

associated with those accounts he paid.At the clients request we issued a full refund of $842, which is what he paid us for work we performed. Thanks,

In response to the complaint on December 4th 2015, we have returned the funds to consumer on December 8th and in the attachment this is a valid receipt of the funds being returned back to the account from which they were drawn. We are happy to refund any client that is not satisfied with the service...

we provide. If anything else should be required on our part please let us know. Thank you.

To all Parties concerned, [redacted] contacted us, THE CREDIT PROS on 8/1/16 regarding the need for our credit repair services.Clients main request was a credit report, which $12.95 was paid to retrieve.We DO NOT email credit reports in an effort to protect clients personal information. For...

security reasons we set up an online portal, where the client would be able to review a full credit report including scores. The credit report in question, had been uploaded in the portal since 8/2/16 the day after client requested it.Log in information to said portal was emailed to client on that same day as well.In addition from 8/2-8/5 we contacted the client 5 times by phone and email.Client is not entitled to a refund, this is a frivolous complaint with no real grounds.File as Been cancelled since 8/6/16