Floor Pro Network

Client was refunded the full $Enrollment he requested in his complaintRefund was applied back to Mr***'s account on 9/29/and he was emailed his refund transaction receipt to l***[redacted] I spoke to Mr [redacted] as well

Complaint: [redacted] I am rejecting this response because: Hello, I was told to contact ***The Credit Pros took approx$out of my account over the course of several monthsI was promised a credit score in the 700's, which I achieved on my ownThey did nothing to help, I established my first credit card, got my limits increased, got a second credit card, made all payments on time, all of which could have been done on my ownI made several attempts to stop their autodraft of my checking act, but no one there answers the phone or returns emailsThey agreed to send back a measly $to me by check which I've not receivedI lelaudedal voicemails, and in response I got an email with a picture of a check, and my bank laughed at me when I tried to deposit itThey also agreed to continue working on my credit file, and my husband's file, for free, for lifeBut they will not even answer the phone our my emailsI want to know what further action can be taken Thank you and have a blessed day [redacted] Complaint id# [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as The Credit Pros uses my log in information and logs into Credit Karma and starts counseling me on what I should do to improve the negative things on my credit report *

The Above client ( [redacted] ***) Requested to cancel on August 1st which was a week before his monthly payment was due (August 8th).The Client was still responsible for the payment because we bill in arrears for work already done the month prior.To resolve this issue a refund was already submitted for clientClient can expect to receive funds back within the next 7-business daysFile has been cancelled since initial requestBest, [redacted] ***Client Relationship Manager###-###-####

Complaint: [redacted] I am rejecting this response because: It is totally and I have been scammed by this company Regards, [redacted]

Dear Revdex.com,The Credit Pros fulfilled their responses, provided the appropriate refund and cancelation confirmationThank youPlease close this ticket[redacted]

Mr [redacted] , We at The Credit Pros were very sorry to hear about your circumstances and although we only bill after work was done which was what was communicated by one of our teamWe as a company must evaluate each situation individually and based on that I have submitted a request that those funds be returned because we always do the right thing when it comes to our Credit Pros Family (our clients)I hope you can accept this as an acceptable response and the billing department will process an email for you by morningThank you again and please let us know if at any time we can help, that would be our pleasureKindest Regards,Gene [redacted]

In response to the complaint on December 4th 2015, we have returned the funds to consumer on December 8th and in the attachment this is a valid receipt of the funds being returned back to the account from which they were drawnWe are happy to refund any client that is not satisfied with the service we provideIf anything else should be required on our part please let us knowThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The Credit Pros provided me with a full refund therefore I am happy with the resolutionI do not agree with the things they say about my experience and events but they did give me the refund I was looking for so I am happy Regards, [redacted]

I personally spoke with client who claims he was unaware that we bill in arrears.We working on clients credit repair over days ago.The payment he is referencing is his 1st months payment for work that has already been done.I agreed to initiate refund, and the client in turn agreed to withdraw his complaint.Refund in process Best, [redacted] ***Client relationship manager [redacted]

Client was billed in error and we returned the funds prior to complaint being filedA copy of the return receipt was sent to the client to confirm that they had received funds back into their accountThank you, [redacted] ***Client Relationship ManagerThe Credit Pros

Ms [redacted] accepted all refunds to her account, and did not reject the return of fundsMs [redacted] also requested that she receive an emailed response of cancellation and on 9/the following email was sent and worded thusly because she wanted me to definitively state her account was closed and this cancellation was finalI was not able to login in under the link it had expired hence this email response I did reach out once again today to Ms [redacted] asking if she needed anything further and letting her know I am finalizing on our end 10/13/15: Email Sent (see below) No response was received [redacted] , After our last conversation and refund this email was sent to you on the 21st regarding you needed proof that you were cancelled from the service, yet on the 22nd you wrote to them this response was unacceptable because you were not cancelled, would I be correct in assuming you hadn’t seen this email from the day prior? I just need to close this out, and if you need something more that you have been cancelled please tell me so I can move forward with my response and not need an arbitrator especially since we issued refunds and had resolution I don’t want to send them this email until I know you are fully aware prior to submission Gene From: geneg Sent: Monday, September 21, 5:PM To: ' [redacted] ' < [redacted] > Cc: Ray T < [redacted] >; Tavier N ( [redacted] ) < [redacted] > Subject: RE: Bank Proofs of Payment to The credit pros You are 100% undoubtedly cancelled from our program From: [redacted] [mailto: [redacted] ] Sent: Thursday, September 24, 8:AM To: geneg Cc: Ray T; Tavier N Subject: RE: Bank Proofs of Payment to The credit pros Hi Gene, I am confirming receipt of refunds for months per the bank as of this morningI still do not see a resolution for the $sign up fee that I was wrongfully charged Can you kindly provide me with a status? Best, [redacted] Gene G Director, Client Success Team Certified FICO Expert [redacted] Direct Line [redacted] Direct Fax www.thecreditpros.com Access Live Chat by visiting the creditpros.com and clicking on Contact Us

Attention Revdex.com Arbitration: I contacted our case worker this morning, [redacted] andwas told to email you regarding this caseThe details of the case are asfollows: Client Name: [redacted] Enrolled with The Credit Pros: 10/24/into our Pay forResults Program (Enrollment $149.00)Ms [redacted] received a fullconsultation at time of enrollment and gave verbal and written authorization towork on her file(See Attached) Service Billed Deletion ($50.00) on 12/19/14.Invoice client and received verbal consent from Ms [redacted] to bill her $50.00for the invoiceThis verbal consent was given on 12/18/@ 12:53pmThat was the last chargeEnrollment $149.00, Deletion$50.00= Ms [redacted] asked us to work on a collection account with aspecial negotiation with our Corporate Counsel which she was not charged forbecause we could not fulfill the request therefore we did not bill herI communicated with Ms [redacted] via email on severaloccasions(see attached) asking what she had been billed on that was notapproved by her prior to charging her cardI made every good faith effort tolet our client know she had not been charged for the account that was notcompletedThe only explanation I can surmise is that Ms [redacted] thought we hadbilled her account for something other than the actual services we provided andreceived consent to performWe have a completely transparent program whereasour clients see proof of work before they are billed, and receive consentIwould be happy to help Ms [redacted] in any manner possibleThe last contact theclient made with me regarding this file was on March 10th via emailin which she restated me speaking with the sales representative, and to my knowledgeI have not received any follow up regarding what we were to refund since allcharges had been approvedI am willing to assist in any way possibleThis case is nowin your hands as the arbitrator, and if I need to produce any furtherdocumentation please let me knowWe had closed the client’s file as sherequested in end of February.My direct line is [redacted] Best Regards, [redacted]

In response to customer complaint ID # [redacted] We have followed up with the store (Home Depot) and after our follow up we found that we took the necessary steps and follow through at the time of the incident We will however, as a onetime courtesy, refund the measure fee Thank you, [redacted] ***

Mr [redacted] phoned our services to enroll in our program in 4/15/he was unable to pay our full enrollment so he paid a portion of the enrollment and knew that he was responsible for paying the rest of a specified dateMr [redacted] called us back after the payment he set up to finish off his enrollment did not process and asked us to move the payment to a future day to continue when this payment failed his account was temporarily closed/until the balance of what he owed was paidHe understood and told the agent he was still in school and had looming debt over himWe were happy to make a payment plan with him he did not want itDuring the course of the same day he called to speak with another coach and they too told him he was responsible for any work completed up until the day he cancelled and offered if we let him go, not only would he be happy but would refer friends and family when he returned and was pleased for the work we had doneI listened to conversations on separate occasions and from the first call he made into the office through the last call he mentioned he was a student so we were of his financial obstacles and could not turn someone away if they request our help even if we have a suspicion they may decide to cancel in a month after beginning we treat everyone the sameWhen I read the complaint he brought to light that he was a disabled student as well not that this would factor into our fair treatment of his case however [redacted] never mentioned wanting to cancell when he spoke with the coachesMr [redacted] would not qualify for a refund based on the fact he had more work done than he even paid for in the first placeHe was also told that we would process any paperwork the bureaus mailed to him to assist him

Mr [redacted] is making a frivolous Complaint.He is a returning client from years ago who is fully aware how our program works.We have gotten negative information removed off of his credit report over the last months he has been with usAgainst our constant advice Mr [redacted] has continuously done things to drop his credit score and impact his report negatively.He Chose to stay in the program and continue working on it.Once he decided to cancel we did so immediatelyHe is not entitled to a refund at all.He continues to threaten our business no matter how much we have tried to help him.Best, Charlene L**###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The above client [redacted] , had results during his time as a client of The Credit Pros.His scores fluctuated based on him maxing out credit cards Client also paid off debts that were in dispute, which resulted in a reported balanceThe credit bureaus updated the negative history associated with those accounts he paid.At the clients request we issued a full refund of $842, which is what he paid us for work we performedThanks,