Floor Pro Network

The Above Client signed a contract and also verbally agreed to be on our pay for results program.This program, charged $50-$per deletion, only after we were successful with getting something deleted.Apart of this programs guidelines was that the client maintains a valid credit monitoring service, or would be switched to our monthly unlimited program.After a few months clients credit monitoring was invaliddespite the verbal and physical agreement she signed she neglected to update that information, or check the numerous emails we sent to notify her that her program would be switchedHer reasoning is she doesn't believe in "new age technology".In short we are going to refund the $requested and keep the business relationship closed.Despite our efforts to assist in her credit repair, consulting client on numerous occasions, and contacting via emailShe refused to comply

Mr [redacted] , You requested cancellation during the consultation on 2/with Catina [redacted] She immediately told the sales rep Maureen [redacted] to start process of cancellation our procedure is to find out if something went wrong and refund you if things can't be repairedThe actual refund was processed by billing on February 10thPlease check with your financial institution to see if they received and processed your requestI can send out a duplicate receipt this morningWe apologize for any trouble this has caused you it seems when you contacted the Revdex.com this was already in process of being returnedIf there is anything I have missed please contact me back at ###-###-####Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Regarding the above clients complaintI had a chance to review calls and interactions he has had with our company.We did agree to break the payment up into payments, the 1st one being $and the 2nd being $nearly weeks apart, totaling $179.He electronically signed, agreed, and even had a "plan of action" consultation with one of our reps here.We began disputing immediately after the 2nd payment was taken on 7/14.Meaning work has been done, and he should be getting correspondence back from the credit bureaus.This client is not entitled to a refundHowever @ this request we will cancel and there will be no further billingThank you

The Above clients name is [redacted] .Client simply could not afford servicesClient called and cancelled for that reason.Client was refunded on 3/in the amount of $

The above client signed up for credit repair services with us 4/20/16.This client at the time enrolled in our Monthly Program,(signed our service agreement which outlines the program)which states he is billed $monthly for unlimited deletions.This was explained fully, and the client called his credit card company to dispute the charge,resulting in a charge-back where we decided to close his file.Mr [redacted] is not entitled to a refundHe has not been a client since September of 2016.We The Credit Pros, along with his back agreed the charges were valid

After reviewing Mr [redacted] s file I see that the request to cancel was made by the client in March of 2016.When trying to follow up with client and resolve the issue we were unsuccessful because the phone number on file was not in service.The Request to cancel was submitted but never transmitted in error.We take full responsibilityClients payments were Only $monthly.We will be refunding $which is the total amount client was billed over the last months.The refund was processed on 12/Please allow 7-business for funds to be returned

In response to customer complaint ID #[redacted].  We have followed up with the store (Home Depot) and after our follow up we found that we took the necessary steps and follow through at the time of the incident.   We will however, as a onetime courtesy, refund the measure fee....

  Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: After this company cancelling their contract with me, insinuating that I was untruthful regarding my home status and then having to find a different flooring installer my project was delayed two weeks. I originally paid Home Depot $744 for the install, after this contract company cancelled the job cost me $1645. A huge difference. So no $35 will not suffice.
Regards,
[redacted]