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Florida Air Conditioning and Heating, Inc.

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Reviews Florida Air Conditioning and Heating, Inc.

Florida Air Conditioning and Heating, Inc. Reviews (36)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Just hope they follow through and really do something
Sincerely,
***

Initial Business Response /* (1000, 5, 2015/09/02) */
The dealership will certainly honor the mail piece you receivedI have forwarded your complaint to the General ManagerHe, or a member of his management team, will contact you to resolve your issueI apologize for the misunderstanding

Complaint: ***
I am rejecting this response because: David Stanley received my title in the state of Oklahoma on December 15th of I went up to the business location trying to find out information for the 4th time or so on I believe it was he 19thThe GM, **, was notified of the situation going on, but did not want to come speak with usThey just kept giving us excuses that he would be on the end phone for minutesThen it changed to he would be on the phone for 2+ hoursFunny thing is, I know **, and all he was doing was walking around in the sales tower***, the used car manager, didn't bother to mention to me that they received the title and it would be in in a few days, but instead he offered to put me into another vehicle, "but it would have to be another day because he was really busy." My biggest deal is, if David Stanley received my title on the 15th, why wouldn't they have mentioned it, why won't they explain to me what is going onI feel as if they have washed my title and that's why this is fishyI've had nothing but issues with this truckIt is now December 27th, and I still have not received a titleWhen I came up there on the 19th, I left my vehicle on the property and the keys with ***I have also contacted the finance company and let them know I will not make another payment on a vehicle TWO BUSINESSES cannot get a hold ofAlso, why would TTCU finance $on a vehicle they never received or saw a title to? That title could be salvaged, rebuilt, etcFix this situation.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/11) */
Please be advised a check in the amount of $2,has been issued to Mr*** and delivered to the Finance Department at the David Stanley Chrysler Jeep Dodge dealership in NormanMr*** can retrieve the check at his convenienceThank
You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/01) */
I have reviewed the complaint and forwarded same to the General ManagerSomeone from management will reach out to Mr*** in an attempt to address his concernsThanks
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Nobody has try to contact me
Final Business Response /* (4000, 9, 2015/07/13) */
I will circle back with management and make sure it is addressed as soon as possibleThanks
Final Consumer Response /* (4200, 11, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It seems they don't really care about this matterNo one has try to contact me at all

Complaint: ***
I am rejecting this
response because:they wouldn't call and keep me updatedHeard different stories every time I calledIt doesn't take days to fix a transmissionI really think the service manager was deliberately dragginghis feet because I called Chrysler on him first, very discourteous
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/07/23) */
I have forwarded the complaint to Mr*** with instructions to address immediatelyMr*** or a member of his management team will be contacting Mr*** in the near futureI apologize for the delay and appreciate his
patience
Initial Consumer Rebuttal /* (2000, 10, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a long battle of poor communication, long hours spent at the dealership, and many months, my issue has been resolvedIt is unfortunate that I had such a great salesman while every other person I interacted with was poorI hope this will be reviewed and I will be contacted so this can be avoided in the future for another customer

Initial Business Response /* (1000, 9, 2015/11/03) */
I spoke with the Finance Managers, Sales Managers, General Sales Manager, and General Manager, and no one recalls agreeing to the rescission of this cash transactionUnfortunately, David Stanley does not have a return policy and we regret that
Ms*** is not completely satisfied with her experience at our dealershipThank You
Initial Consumer Rebuttal /* (3000, 12, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager and salesman at that time was Juan Carreon signed on Oct 8, and then on Nov 2, it was salesmans *** ** signed a paper called "WE OWE" stating they would add Cruise Control and fix Windshield Washer Fluid Container and *** T also told me, he would have Service dept do an Oil Change and said he would call when the vehicle is ready
I called Saturday, Nov 7, at 11:18am, *** ** mentioned there was an Oil Leak and taking the Chevy Coabalt LT 4dr Sedan to their Mechanic to be fixed and would let me know more on Monday, Nov 9, 2015; still did not call, so I called on that Monday, Nov at 1221pm, 1233pm spoke to at least Tech in Service Dept and each giving me a different story about the status on Chevy Cobalt; one saying they didn't see a ticket on said vehicle, and then the other said they did, but still did not inform me on the status of vehicletherefore I called and left a message to have *** ** to return my phone callAlso, I called other Service Department/s at other David Stanley Chevrolet of Norman, they did not have the vehicle in service deptStill waiting for *** T to return my phone calls
Again, I called back Tuesday, November 10, at these times; 1041am, 1214pm, 1311(1:11pm) trying to find out the status of the Chevy Cobalt LT 4dr Sedan and no one seems to know or they are giving me the run around, even talking to the Manager was useless and also spoke to *** or *** from Service Dept, and they don't know anything about the status on said vehicleI have again left message to have *** ** salesman to return my callI also called *** T on his phone and left at least messages
Therefore, either the salesman, service department or anyone at the DS CJD of Norman is failing to inform me the status on Chevy Cobalt LT 4dr SDN
Leaving me to have to go to DS CJD of Norman in person sometime on Wed morning, Nov 11, to find out what is going on or the status of vehicleand if there is a mechanical problem w/Chevy cobalt, then they need to either allow me to give the car back and get my Refund or dropping the price down to @ $and refunding $
that's what my solution is, the vehicle is not worth $especially w/no cruise controlwhich the salesman and the manager breeching the contract after signing saying they would ADD CRUISE CONTROL AND ANOTHER ITEM THAT NEEDS TO BE FIXED
This is what my Terms are, if they don't want to go by my terms, then they can keep the car and refund my $or take $and refunding $
I WILL BE GOING TO DS CJD OF NORMAN ON WED MORNING, NOV 11,2010, which is Veteran's Day, I am US NAVY VETERAN
Final Business Response /* (4000, 15, 2015/11/11) */
I am hopeful the parties will be able to resolve the problems when Ms*** visits the dealershipThank You

Complaint: ***
I am rejecting this response because: I tried earlier to discuss the matter and all I got was the run around the sales manager at the time told me if his sales person couldn't do anything he couldn't eitherAt minimum yall should reimburse my time and fuel for making so many wasted trips with hopes and promises, especially since I'm hours away from your location
Sincerely,
*** ***

I apologize for the experience you had at the dealership.  As you may know by this point, the dealership in Norman has been sold to Landers Automotive Group and we no longer have the ability to sell vehicles at that location.  If you would like then I can have a member of Management at our...

Midwest City location reach out to you in an attempt to resolve the problem with the understanding that the Midwest City location was not responsible for the subject advertisement.  Thank you for bringing this matter to our attention.

I have printed off the complaint and will provide same to the General Manager and Title Clerk.  While I cannot agree to rescind the transaction at this time we will investigate the problem and attempt to reach an amicable resolution.  We will contact the customer when we identify the...

issue.  Thank You.

I apologize for the confusion surrounding the title and the apparent lack of communication.  Rest assured there is no intent to deceive the customer of any information.  I will forward this to Brian Pritchard with instructions to follow up.  Thank You.

We apologize for the delay.  The lien on the trade-in vehicle was paid in full on May 27, 2016.  The title to the vehicle Mr. [redacted] purchased was mailed on June 17, 2016.  Again, we apologize for the delay and we appreciate your business.

I apologize for the apparent lack of communication and status updates in connection with the repairs.  We will strive to keep our customers better informed.  Upon being notified of the complaint I immediately contacted the appropriate management personnel to advise them of the problem.  We are working diligently to address the issues.

I have printed the complaint and given a copy of same to the General Manager so that he can reach out to the customer in an attempt to resolve her concerns. I appreciate her taking the time to alert upper management of her issues.

Complaint: [redacted]
I am rejecting this response because: The response is incorrect. I contacted dodge to verify, it's not specialty and is included in the 20% sale advertised with dodge. The ad in question was on David Stanley dodge website, not dodge. I have purchased a Daytona this week in Kansas City. With the discount. I will retain my complaint of false advertising. Also will add such to my web blog
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/08) */
The agreement to return the $1,000.00 to Ms. [redacted] was prior to the dealership learning it would be required to spend roughly $6,000.00 to retrieve the vehicle. The dealership will not agree to charge the customer the $6,000.00 in fees,...

but will be using the initial down payment to offset a portion of its loss. The Spot Delivery Agreement executed between the parties provides the dealership this right. Thank You.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreement was not made prior to the fees incurred. David as tablet opted to have their vehicle towed opposed to me returning it therefore they agreed to refund my deposit once the vehicle was delivered as stated in the email. I will take this is court if I need to because the agreement was to refund me once they received the vehicle. David Stanley agreed to pay for the fees once they informed me not to return the vehicle and they would pick it up. I do not agree with companies trying to rip good people off and that is exactly what they are tying to do. Why would they waive 5000.00 in fees for 1000.00? That does not make sense and they are not waving any fees. They are keeping my deposit because it was cash and I really tried to work with them. The deceitful conduct of business used my this company is atrocious and needs to be stopped before any other customer lose money.
Final Business Response /* (4000, 10, 2015/12/16) */
The dealership has the right to off-set the costs to retrieve the vehicle pursuant to the Spot Delivery Agreement executed between the parties. In a good faith effort to conclude this matter the dealership is willing to forego pursuit of the additional expense, however the dealership reserves the right to pursue collection of the expense in the event Ms. [redacted] decides to pursue this matter further.
Final Consumer Response /* (4200, 12, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have proof that the company blatantly lied and said the agreement was made prior to incurring the tow fees. The time the email was sent to me was hours after my initial contact with the tow truck driver which proves the company was well aware of the fees and still agreed to refund my deposit in full. I was willing to transport the vehicle to the company but they refused to give me updated temporary plates. [redacted] the inventory manager tried to inform me that I should change the date on the plates I already had. I informed [redacted] that I was in the process of being hired by the State of North Carolina and did not fee comfortable committing fraud. [redacted] then called me back stating they had a driver in New Jersey available to meet me and return them the vehicle. It was at this point that I demanded. My refund promise in writing. [redacted] took hours to send me the email because he was making sure they could definitely refund me. Once the car was delivered I spoke with [redacted] again and he informed me my check was mailed. After waiting 4 days and reviving nothing. I called back only to find [redacted] not available but also they never issued my check. I would have never put myself in this kind of situation as I was in air traffic control training. I am an intelligent woman that is why I requested the written proof. For this company to threaten me and now treat me as if they did not promise my refund is appalling. I do not understand it and I am beginning to believe this is happening to me because of my race. I will not stop trying to get what is rightfully mine.

I have forwarded the complaint to the General Manager to address the problem.  Someone will be contacting the customer soon.  Thank You.

I spoke with the General Manager, [redacted], who was familiar with this complaint.  The advertisement referenced by the customer was found on the factory website and was for a Dodge Charger.  The customer contacted the dealership interested in a Dodge Daytona which is a "specialty vehicle" since the dealership only receives approximately two a year.  Also, the Daytona contained roughly $9,000 in additional / optional accessories installed as opposed to the standard features referenced in the factory advertisement.  In sum, the dealership simply cannot sell the vehicle the customer is wanting at the price the customer desires.  Thank You.

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