Florida Air Conditioning and Heating, Inc.

Initial Business Response /* (1000, 5, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. I have forwarded the complaint to the General Manager with instructions to have someone reach out to Ms. [redacted] and reimburse her for the...

$70.00 and the $10.00 in penalties. Your assistance in this matter is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup

Initial Business Response /* (1000, 5, 2015/09/09) */
We apologize for the inconvenience. A member of the Accounting Department will contact Mr. [redacted] with a couple of options to resolve this matter and the dealership will agree to pay for any and all fees in connection with obtaining a duplicate...

title. Thank You.

Initial Business Response /* (1000, 8, 2015/06/01) */
I have forwarded this complaint onto the General Manager, [redacted] and asked that Mr. [redacted] instruct the appropriate person reach out to Mr. [redacted] to resolve this matter to his satisfaction. Thank You.
Initial Consumer Rebuttal...

/* (3000, 10, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I WONT HERE FROM THEM, there position is the stall tactic, I am currently dealing with there Regional Account Executive & he has several calls to them with emails & so far cant get it resolved
Final Business Response /* (4000, 12, 2015/06/09) */
I have forwarded this latest correspondence to the General Manager. Rest assured, the dealership will make every effort to correct the issue. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We would like to have contact with [redacted]. We have since taken our truck to a shop and are getting the repairs made. They are at half the price of what David Stanley quoted us. So if [redacted] could contact us on making a resolution to this issue it would be much appreciated. 
Sincerely,
[redacted]

I appreciate you bringing this matter to our attention.  We will open an internal investigation and take the necessary steps to correct the action immediately.  We apologize for the inconvenience and do appreciate your business.

Initial Business Response /* (1000, 5, 2015/11/23) */
I have forwarded the complaint to the General Manager. He or a member of his upper management staff will be contacting Mr. [redacted] in an attempt to resolve the issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
I have not heard anything from the GM at David Stanley. They have not contacted me.
Final Consumer Response /* (4200, 15, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting for the GM to contact me with a resolution and will remain patient through the management changes.
Final Business Response /* (4000, 13, 2016/01/21) */
I apologize for the delay in responding, however the dealership has recently undergone wholesale management changes. I will forward a copy of the complaint to the new General Manager. Your patience is appreciated.

We regret that the customer is not satisfied with his experience at our dealership.  Unfortunately, the multiple agreements executed between the parties are clear, unambiguous, and binding.  The dealership has been funded on the transaction for several months and cannot alter the terms or...

rescind the transaction.  Had the customer brought the issue to our attention sooner there may have been an opportunity to attempt to resolve the matter.  We do appreciate the business.

Initial Business Response /* (1000, 5, 2015/06/25) */
We apologize for any inconvenience. I have forwarded the complaint to the General Manager with instructions to have a member of the management team contact Ms. [redacted] to schedule an appointment to discuss purchasing a vehicle of her liking at an...

agreeable price. We would greatly appreciate the opportunity to earn her business. Thanks.

Initial Business Response /* (1000, 5, 2015/06/10) */
I spoke with Mr. [redacted], General Sales Manager, who advised the dealership is willing to tender the first payment on Mr. and Mrs. [redacted]'s vehicle in a good faith effort to accommodate their concerns. The applicable title paperwork...

will be sent to their attention at the dealership's earliest possible convenience. Additionally, Mr. and Mrs. [redacted] will not be responsible for any penalties or interest in connection with titling the vehicle. Thanks.

Initial Business Response /* (1000, 5, 2015/08/24) */
The dealership has been attempting to contact Ms. [redacted] to explain the situation and offer an acceptable solution. If Ms. [redacted] would please contact Mr. [redacted] Finance Director, he will be more than happy to attempt to resolve the...

matter. I have been advised the interest rate the dealership secured for Ms. [redacted] can be lowered. Further, there is additional consideration the dealership is willing to offer in an effort to resolve this matter.

I understand the customer concerns and have forwarded the complaint to the General Manager and Service Director.  A member of management will contact the customer to advise as to the status and address the concerns raised.  Thank You.

I have forwarded this complaint to the General Manager who has advised that he will have a member of his upper management team reach out to the customer in an attempt to resolve their issues amicably and expeditiously.  We appreciate you bringing the matter to our attention and also appreciate...

your business and will make an effort to accommodate your concerns.

I appreciate you making management aware.  I will forward the complaint to the new General Manager, [redacted], so that he can contact the customer and attempt to trade the customer into another vehicle as requested.  Your business and patience is greatly appreciated.

Initial Business Response /* (1000, 5, 2015/09/04) */
We regret that Ms. [redacted] did have a good experience at our dealership. Oklahoma is a Spot Delivery State which allows customers to take delivery of a vehicle before the transaction is finalized and the dealership receives funding. The Spot...

Delivery Agreement signed by Ms. [redacted] sets for the obligations of each party after the customer takes possession of the vehicle and before the transaction is finalized. Again, we apologize for any misunderstanding and we regret we were unable to secure funding on her transaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not explained at the time I was there. I believe david stanley did not explain this as they knew I would not take the vehicle. I am also still wanting to know why my credit was ran on Tuesday when I did not give them permission. I am also waiting on my tag they lost off of my jeep.
Final Business Response /* (4000, 9, 2015/09/09) */
Again, we apologize for any lack of communication at the time of delivery, but rest assured if there was anyway possible to secure funding the dealership would have done so in the interest of both parties. I will investigate the credit inquiry and inform the dealership personnel to contact you in regards to the lost tag. Thank You.

Initial Business Response /* (1000, 8, 2015/06/15) */
The MSO was sent on May 22, 2015, and was received on May 26, 2015. I was also informed that a check request had been placed for the first payment on the vehicle and the dealership agreed to overnight that check to assist the customer. Thanks.