Florida Live Rock

Our tech ? came to unlock a door that was locked because of a broken lockHe was able to unlock the door and the customer asked him to replace the locktech told him that he don't have that lock and will order him a new one customer agreed ? and ask the tech to wait for next ? week
because he will be out on vacation and will call him back when he will be back in townTech agreed and order the new lock! after days the customer called in and aced for the service and tech came again and replace the lockGave him a new service invoice with all prices that approved by the customer! if you have any more question and or would like a copy of the service invoice please let me know? Thank you

Our tech  came to unlock a door that was locked because of a broken lock. He was able to unlock the door and the customer asked him to replace the lock. tech told him that he don't have that lock and will order him a new one . customer agreed  and ask the tech to wait for next  week...

because he will be out on vacation and will call him back when he will be back in town. Tech agreed and order the new lock! after 10 days the customer called in and aced for the service and tech came again and replace the lock. Gave him a new service invoice with all prices that approved by the customer! if you have any more question and or would like a copy of the service invoice please let me know  Thank you

All our calls are recorded and we never told that the cost will  be 10 and 20 !  We did say it's $10.00 trip charge plus labor and tools that's start at $20 and up depending on the type of the lock and only tech will give her the total price. Tech came to the location and gave the total price and explained the breakdown, customer agree and signed the invoice and tech start to unlock the door.g after he unlock it, customer complain on the price and also called the office to check our prices and to complain on the price. The manger asked the tech to give her a discount of $39.00.we also asked her that if she stil don't Agree on that price, tech will lock the door back and  leave the house with no charges and she can try unlock it by herself or she can call another company.customer agree to pay the 150 and sign again for the credit card approval !

Complaint: [redacted]
I am rejecting this response because:No resolve to the complaint yet. 
Regards,
[redacted]

Few things the costumer forgot to write1.job was  done on the thanksgiving day.2.tech on side gave the total price and explain the breakdown and the tools he will use to unlock it without any damage. Customer agreed on the total price and singed on the service invoice!3.we also gave her a...

discount of $39.00 from total price to make her feel better .Our team will do our best to make sure to give fair price 24/7 depending on the grade security of the lock! We don't give any flat prices because of different grade security of the lock.Thank you[redacted]