Florida Pool Enclosures

Failure to fulfill his contract obligations. All I've gotten are a bunch of lies.
My name is ***, a disable veteran who just purchase a new home in Clermont Florida. My wife wanted a lanai so we sign with Florida Pool Enclosure on June 12,2020. We were told, it would take Florida Pool Enclosure 6 to 8 weeks to get all the permits required to build our lanai. We also provided a deposit of $9000.00 Check.
After 7 weeks has past, I called Dan (the sale's person) and ask for him to give me an update. All I got is the run around, they did nothing to show any progress. Two weeks later and still no progress. They were very quick to cash my check of $9000.00, but no communications or updates at all from them. It's been 9 weeks since the signing and nothing has been done to my house. At this time, I feel like I'm being taken advantage of, and would like to get my money back. I'm tired of the lies with no actions by Florida Pool Enclosure. And would like for them to stop and cancel my contract. No confidence in the contractor at all. Consumer Beware. All I want is my $9000 back.

Looking for a refund on work that we not properly performed.
At first things were good, but things went poorly very quick. First off, they started the concrete work and said they weren't moving the electrical for the irrigation, even though it was in the contract. I ended up splitting the cost with them to get the project moving. After the concrete was poured, there was damage to the side of my house. It took months and many phone calls before the concrete guy came out to fix it. Also, when the work started, they "accidently" charged my credit card for the full amount, instead of the installments that we agreed upon in the contract. Once the screen room was up, we had the biggest issues. The city wrote me to tell me I had an unpermitted structure added to my property. They did the work without pulling the permit. After this they took months to get the actual permits needed. In the mean time the city called me every week to threaten to fine me and put a lean on my house. Finally, they got an approved permit but they had to change the design of the screen room to make it meet local code. They fixed the screen room for free, but they broke some of my new lighting in the process. They didn't even clean up after they left. I had broken glass all over the screen room. When it was said and done the concrete pads at the doors are in the wrong spot because of the re-design. They will not even return my calls to have it fixed. Also, the re-design made the screen room smaller and used less materials but they will not give me a refund for the difference. The whole experience took over 6 months and was nothing but a pain. They made every step very difficult. I even got kicked all the way to the owner of the company to deal with these issues and he did nothing but blow me off.

My experience, at the end of November 2019, an appointment was made with Mike *** to obtain a quote to install pavers.

All went well, except his crew installed the incorrect pavers.

When I brought the discrepancy to Mike's attention, he was unwilling to correct.

If you go with Mike's company, take some measure, to make sure the correct pavers are delivered for installation.

Would also like to add, out of a crew of 4-6 workers, I could not find one worker that spoke English. Which makes me wonder if Mike is paying his fair share into the social security system and other taxes for those workers.

If you do not speak spanish, it would be beneficial, to have someone on-site that is bilingual.

Bottomline, if you go with Mike's company, Florida Pool Enclosures, and they make a mistake, you will be stuck with the mistake.

Having difficulty getting deposit returned after project permit denial.
In February, 2019, I signed a contract with Florida Pool Enclosures, Inc. (FPE) for an enclosed patio (redesigning, enlarging, and adding a solid roof to my existing screened in patio). I paid them a deposit of $2100.00. This project was contingent upon getting an approved permit from the City of Altamonte Springs. I needed to get a current survey of our property to add to the permit request. I promptly contacted a company, had the survey done, and sent it to FPE in April. By the end of June, I had not heard if the permit was approved, so I contacted FPE to check on progress. I was replied to in a text in July that my permit was denied based on setback requirements and asked if I wanted a refund or to proceed in another direction. I replied that I wanted a refund.
Since July, I have called numerous times, visited the FPE company in
Altamonte Springs, and texted. We have not received our deposit back.
I have screenshots of texts stating that our refund will be dealt with when
they get back in town, or finish a big project, but no other follow up.
I gave this deposit in good faith to a company that has been in business for over 20 years. I am disappointed that my dealings with them has reached this point of making a complaint to the Revdex.com. My desired outcome for this complaint is to receive my deposit back with no more delays.

Failure to complete job. Failure to abide by warranty.
We signed the contract on 3/14/19 with Dan, the salesperson, to commence the build of a screen enclosure and pavers. The pavers were completed on 6/5 and the screen enclosure was erected on 6/24. The day after the pavers were laid down, I messaged the owner, Alex, and told him that there were a couple of cracked pavers that needed replacing (I have a 1 year warranty). I also asked when they would return to seal the pavers and he indicated that it would be completed in a few weeks. It's been 4 months of unanswered texts from both Dan and Alex. Alex mentioned the sealing of the pavers was a gesture of apology due to some earlier delays; however, I have text messages from Dan, which I can furnish, where he indicated that sealing the pavers were included in the original agreed upon price. In regards to the screen enclosure, it failed inspection on 6/27. I've reached out to Clermont's permit department and they've confirmed that no one has followed up with them and the permit is set to expire on 11/26. I reached out to Dan on 8/5 and I can see that the message was read, but I haven't received a reply. If this isn't resolved in its entirety soon, I'll contact my credit card company to issue a chargeback, as well as file a complaint with the Florida Attorney General, and go on social media. I've been extremely patient and understanding throughout this entire process despite the inconveniences and hazards posed by your team's work (I still continue to find rusty 4 inch nails and black screws all over my lawn). Thankfully, none of my kids have been hurt. I can provide several pictures, if necessary.

FPE rebuilt our pool after Hurricane Irma. We paid in full, they did not pay *** rentals and now we have a lien on our home. See attachments.
We contracted with Florida Pool Enclosures (owner *** Delahoz) on 9/13/17 to rebuild our pool enclosure destroyed by Hurricane Irma. We paid half in advance for the work and eventually paid in full for the work (see attached) AND paid FPE additional money to cover cost over runs.

FPE's owner *** Delahoz pleaded with us for more money. We paid him an additional $6,000 specifically for the rental of a high reach -- more than we owed as this expense was in the original estimate. *** claimed his business was in danger and he was not going to be able to make payroll. We paid in full and the additional amount BEFORE completion of all work because we trusted *** to complete the project and pay his subcontractors.

FPE did not pay the lift rental company *** and *** placed a lien on our property.

We contacted *** (2/14/19) and he committed (4/10/19) to pay *** and clear the lien. We gave him 30 days to do so. At the end of 30 days he still had not completed the work or cleared the lien (see attached texts).

The work remain incomplete (minor work to be done, we hired another contractor do the larger items) and the lien has not been satisfied.

I entered a contract with Florida Pool Enclosures on Feb 25, 2019 which was paid in full on that date and no work has been done as of June 23, 2019.
I entered a contract with Florida Pool Enclosures on Feb 25, 2019 which was PAID IN FULL on that date and no work has been done as of June 23, 2019. The work was promised to be completed in April this is the end of June. I have made multiple attempts to contact the Main office and even the owner. The only communication is via text I receive back from the owner (Mike) is he is in the hospital, or the rain has delayed other projects, or even in the most recent case his septic tank fell in and he cant get to me. I am beyond livid with the level of customer service and excuses that are created. In the process of choosing this company for our sun-room the decision was made based on the sales guy Charlie and his wife Robbie (which we cant get in contact with either) assured me that this would be completed before for July. We were counting on this space for sleeping room for our family. Now we have had to make other arrangements for our family. Again I paid in FULL for this $6800 dollars. I have been understanding for far to long with what is promised week after week. I would like for the work to be completed but it doesn't seem that I am being taken seriously so I am pursuing the help of Revdex.com.

Won't return calls, TXT msg's about repairs
Company did a good job and installed the screen around our pool in 4 days. Overall we are pleased with the work and product. However, we did notice a few discrepancies and notified M, the owner within a day or two of the finished job. Then we noticed a few other discrepancies or issues so he hold me to take a few days and document everything and let him know and he'd send his guys out to address and fix all the issues. I agreed but due to my work schedule and a vacation planned over 8 months in advance I wasn't able to send our list of discrepancies for a few weeks. The new list only included two or three new items that we discovered from the original list I sent him within 1-2 days of the original job completion. Since my text with pictures to M with the entire list it's been crickets. I've even used several phone numbers to call and leave messages and send follow-up texts to no avail in getting a response or someone out here to address our issues. The list consists of:

a small hole in one of the screens
one paver broke - recently found another one
gutters overflow in the corner
trim on doors looks to long
couple of other screens look defective
corner brace panel is crooked
lights strung through the screen frame - I offered to take the lights down so that some wouldn't be in the screen and others outside but the workers said it wouldn't be an issue - looks stupid now because the only way I can replace them is to cut the lights and reseal the hole up where the wire went through.

I hired this company because they were reasonable...they were not the cheapest...but also because they had a good Revdex.com rating...whereas the other contender had an F Revdex.com rating, and because M said he was prior military and I'm retired military and l*** to help my fellow veterans out.

Signed Pool enclosure contract 12-21-17, was promised to be done before summer, and are still waiting for job to begin. Paid over $10000 no work done.
I am writing this complaint because I am at the end of my rope, not sure what options are available to me, and hoping that you can be of some assistance. Almost a year ago (12/21/17, to be exact) I signed a contract with Florida Pool Enclosure to extend and replace my pool screening in my backyard. The job was initiated as a result of damage from Hurricane Irma. On the day that we signed the contract, we paid the company a $3,221.00 deposit to secure the job and another $3.221 for layout. We were told that they were very busy as a result of the storm, and were about 90 days out from starting--totally understandable, and the timeline we were expecting. In the months following, we experienced an immense amount of avoidance, and were made to feel as though answers, or any communication at all, were an impossibility. Up until April, we were only in contact (barely) with our sales representative, and decided to get the owner of the company, Mike D, involved. We were assured by him that all communication would improve, and that he would take on our project himself, to be sure that it was done in a timely fashion, and to our expectations. Since that time, we have been lied to time and time again about start dates--forever chasing around his excuses. The concrete subcontractor did come out and pour our concrete slab, to whom we paid another $4.000.00, but that is where progress has ended. The last date that we were promised to start (which was also the fourth time the date was changed) was 9/17/2018, but we received an email on 9/16 stating that, yet again, they would not be coming. At this point, we have delayed our furniture delivery 3 times. We have looked into other companies to try to walk away from FL Pool Enclosure, but at this point, prices of pool screening have increased so much, that the option to abandon our contract is leaving us feeling helpless as well. I have attached multiple files, highlighting our correspondences thus far. They begin in April, once we were in contact with the owner, but summarize our prior experiences with the sales rep as well.
As I stated at the beginning of this email, I am beyond frustrated. I don't know how best to proceed, or what consumer protection services are available to me. All I want is to get this job done, and put it behind my family and I. We are prepared to just get our money back, so we can seek out other options, but proceeding with our contract that has already been planned would be ideal. Any advice or assistance would be greatly appreciated. The feelings of helplessness and being completely at their mercy, is getting very old. In addition to what I have attached, I have a few screenshots of text correspondences with Mike, that show all of the delays. I didn't want to overwhelm you files, let me know if you'd like me to send them.

Thank you for taking the time to review our situation, and all our attachments. My wife and I look forward to hearing from you.

Pool enclosure project
On April 2nd, 2018 we signed a contract with Florida Pool Enclosures for a pool enclosure and paid the initial deposit of $2774. We were informed upfront that the company was behind due to Hurricane Irma last year and that the project was expected to be completed in three to four months, which would have put us somewhere in July. By June we hadn't heard from the company as far as filing for permits and taking the final measurements. We had to reach out to them to inquire when this would be done.

In mid-June, the company sent one of their employees out to do the final measurements and we made our second deposit of $2974 on June 18. In July we hadn't heard from the company. We reached back out to the company and got the owner, Mike on the phone. We explained that we were told when we first signed the contract in April that the job was supposed to be completed within three to four months, which would have been at the end of July. He explained again that they were behind because of Hurricane Irma and that he would have to check into my order and get back to me.

We received a text from Mike on Friday, July 6 informing us that our materials were ordered and paid for June 25 and that they would be delivered to Florida Pool Enclosures on July 16. The materials would then go into fabrication and the new estimated time for installation would be the first week of August, weather pending.

August was approaching and we hadn't heard anything again so we reached back out to the owner inquiring about an update. We contacted Mike on July 30 and we received another text from him on July 31 stating they had major setbacks due to the rain over the past 18 days, which had them behind by two to three weeks. We were told that they were hoping for install the week of August 13 but that it depends on the weather.

August 13 came and went and we hadn't heard anything from Florida Pool Enclosures regarding our install. We reached out again asking for an update and received a response from Mike the same day that they had a setback. Mike informed us that he had emergency surgery, which had taken him away from the office and that he would be back to work on Saturday. He asked that we bear with him as his scheduling had gone awry but promised that they would get us completed before the end of the month of August.

The rest of August went by without any updates from either Mike or Florida Pool Enclosures. We reached out again on August 29 to request an update. The next day, August 30 we received a text from Mike that he was at the doctor's office and that he would call us when he was done. He also added that the rains were continuing to set them back.

We never received a call from him but later that day, August 29 we received another text apologizing for not keeping us informed but that he had had some complications from his surgery and that the rains keep putting them further behind, an additional two to three weeks. He said that they were hoping to get us completed by the second week in September if the weather would cooperate. He proceeded to tell us via text that he cannot make any money until the job is completed as he has already paid for the materials, engineering, permits and the overhead in admin process. We reiterated to Mike that the salesman, Daniel H who had us sign the contract said three to four months, which would have put us sometime in June or July.

Not once in this process have we been updated without us having to reach out first. We feel this process would have gone a lot different had the company contacted us and provide us with updates. We stressed all of this to the owner and our dissatisfaction with this business transaction. We also inquired about the number of jobs ahead of us. That was August 30. It is now nearing the end of the second week in September and once again, we haven't heard anything from Florida Pool Enclosures. This is now the fifth delay in our project, in which we have already paid $5748.

Took my money 5 months ago. No work has been started. No one calls me back.
January 8, 2018: I gave salesman Dan H (407-252-9796) $3208 cashiers check made out to Ben T (the paver guy) 1/2 deposit to lay pavers for a patio. The salesman said they would lay the pavers in February or March and the additional screen enclosure would be completed in April.

It is now May 16, and not one bit of work has been started. I've contacted their office and spoke to a woman (Donna?) who said Mike (owner) would call me. Never called me back. Dan (salesman) did return my call once and had Ben T come to my house several weeks ago to pick out my pavers from a catalog, but then, that was it. A couple of weeks ago, Ben did call me back and promised to start the work the following Wednesday (May 9). When he didn't show up, I left a message. No return calls. I've been forced to start writing negative reviews of their company online, and I noticed that there is a pattern of this behavior as well as poor workmanship complaints.

At this point I have lost all faith in this company. I would like my deposit returned and the contract cancelled.

Failure to deliver services within a reasonable time.
Hurricane Irma struck Florida on 9/10/2018. I entered a contract with Fl Pool Enclosures on 9/20/2018 to replace the structure which had been destroyed by the hurricane. At the time I was told by the salesperson that they were about 3 months out, which was understandable. I started calling in January 2018 to approximate the date I was told I would be given a call back. Finally someone came out and measured. Each contact the answer was the same you will be called a day before they come out. On March 15, I called the company again and the representative said I would be given a call back. I did not get a call back but did get a text message stating that I was scheduled for the first week in April and thanks for your patience. I called on April 2, to get an approximate day and was told that now I was scheduled for the third week in April. I asked for a call back from the president and even text the number from which I received a text and no response. I have been patient but we are on the 7th month? My homeowners association is questioning since others in my situation have already had their enclosures replaced.