Flower Girl Princess

DO NOT USE THIS COMPANY! We received the incorrect sizes of dresses The shade of the dresses was very different than what was pictured on their website Emails to the company went unanswered I tried calling every phone number I could find for them and none of them worked I went through the exchange process as outlined on their website to exchange the incorrect dress size for another (cutting losses at that point) and my package was returned to me with no explanation VERY FRUSTRATING AND UNPROFESSIONAL!!

[redacted]   To whom it may concern:   Re: complaint [redacted]   I...

recently logged on to the company's website and it said under my account that "refund has been applied". This was less than 48 hours after you received my complaint and contacted them. However, 1) I have yet to see that refund posted to the card they have on file from the purchase. and 2) They only applied refund for one dress. The one dress that was delivered if of no use to me as they were to be flower girl dresses. I feel I am entitled to a full refund for both dresses.    Have you heard from the company?    Thank you,

Review: On July 31,2013, I ordered 2 each of Organze Tea Length Girls Fuchsia Party dresses from [redacted].com. I paid a total of $113.48, Which was taken out of my Bank account on August 2, 2013. Emailed several times to the company in regards to my order #[redacted]. I have not received no replies from the company in regards to this order and no confirmation number. It is now 23rd of September and still no dresses and no replies from the company.Desired Settlement: I want my $113.48 back

Review: Ordered a dress on May 9th, supposedly shipped on June 5th via UPS 2 day air but has not arrived by June 24th, no tracking number provided. Business does not at all respond to multiple contacts attempts by phone and online email system. Online chat system seems to be permanently offline (error message). Dress was for a wedding on June 30th and we specially paid for expedited shipping and ordered it very early.

Product_Or_Service: Sage Tea Length Ribbon Dress

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

Full refund of dress cost and shipping cost.

Review: I ordered a dress from this website and my credit was promptly charged. It's been almost 2 weeks and the order still states that it's "processing." No tracking number or further communication has been established. I've tried 4 phone numbers for the site. 1. Answering machine only. 2. Skype number???? 3. Fax 4. Person answered and told me the company closed. When I stated that I had just sent them money he back peddled and said that maybe they had just changed their number. I've email 3 times with no response. At first I was just looking for a tracking number. Now I'm beginning to think this business isn't even legit.Desired Settlement: I've contacted my credit card and I'm disputing the charges. However, I don't feel like my c/c company should have to be suck up the charge. I would like a full refund with no hidden fees. It's enough that I now have to find another place to buy a dress with short notice.

Review: I PURCHASED A DRESS FOR MY GRANDDAUGHTER TO WEAR AT MY DAUGHTER'S WEDDING ON 8/20/2013. WE HAVE NOT RECEIVED THE DRESS...EVERYTIME I CALL I GET A BUSY SIGNAL OR A VOICE MAIL WITH NO OPTION TO LEAVE A MESSAGE...I'VE SENT THEM 4 EMAILS AND NOT ONE OF THEM WAS ACKNOWLEDGED...THE WEDDING IS JUST A FEW WEEKS AWAY...AND CAUSING ALOT OF STRESS...BELOW IS MY INFORMATION RE THE DRESS...Order Number: [redacted]Detailed Invoice: [redacted]Date Ordered: Tuesday 20 August, 2013Comments: Products------------------------------------------------------1 x Azalea - Black Lace Flower Girl Dress (cc1132black) = $49.99Size 4Flower ivorySash ivory------------------------------------------------------Sub-Total: $49.99Shipping Table Rate (USA-Ground): $13.50Total: $63.49Delivery Address------------------------[redacted] Nevada [redacted]United StatesBilling Address------------------------------------------------------[redacted]Desired Settlement: I WANT THE DRESS SENT IMMEDIATELY IF THEY CAN'T DO THAT THEN I WANT A FULL REFUND.

Review: I ordered a dress and paid for express shipping on November 5th, the dress has not arrived as of December 2. There is not a working telephone number and the compnay has not responded to my emails. The wedding is in 1 week and now we are left scrambling.Desired Settlement: Refunded my money and close the website/business due to fraud.

Review: I cannot get ahold of anyone in this company to refund my purchase. It was said to ship in a week. It has been three. I have called and emailed

I am am a retailer... I am VERY understanding of retail. I am so very frustrated with this site! NEVER have I been treated with such disregard! I have attempted to contact the seller with absolutely NO RESPONSE. I never received the product. ONE HUNDRED AND THREE DOLLARSDesired Settlement: 103.00

Business

Response:

Consumer Response /* (-5, 13, 2013/05/31) */

They resolved the issue. Thank you.

Consumer Response /* (3000, 15, 2013/06/03) */

From: [redacted]

Sent: Friday, May 31, XXXX XX:XX PM

To: Revdex.com (Do Not Reply To This Email Address)

Subject: Re: Revdex.com Complaint Case#[redacted](Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)

Importance: Low

Yes. They refunded. Thank you.

Sent from my iPhone

On May 31, 2013, at 8:37 AM, "Revdex.com (Do Not Reply To This Email Address)" wrote:

Complaint ID#: XXXXXXXX

Business Name: Flower Girl Princess

DO NOT USE THIS COMPANY! We received the incorrect sizes of dresses. The shade of the dresses was very different than what was pictured on their website. Emails to the company went unanswered. I tried calling every phone number I could find for them and none of them worked. I went through the exchange process as outlined on their website to exchange the incorrect dress size for another (cutting losses at that point) and my package was returned to me with no explanation. VERY FRUSTRATING AND UNPROFESSIONAL!!

Review: I placed my order over a month ago have not received anyhting. I can never speak to anyone its always an answering machine, I have left messages and sent e-mail's with no response. Allso you need a tracking number for the order wich I have not yet received. I just want to know when I am going to receive my order?

Product_Or_Service: Flower girl dress

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to let me know when I will get my oder. Allso how can you speak to an actual person there?

Business

Response:

Consumer Response /* (-5, 8, 2013/07/05) */

Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:

I have emailed them on 6/21 7/2 and 7/3 all checked postal office they still have no info on the tracking number they gave me. They emailed me on 7/3 that they would check with the postal office and reship the order? It's like Iam just getting the run around.

Review: My daughter ordered two dresses, one size 8 the other a 10. They came but both were size 8. There was a 7 day return policy, but she was out of town.

By the time she opened the package, it was past the 7 day return policy. She has tried calling with no answer, she has e-mailed a number of times with no response. She needs the dress by August 15th - the first order took about 3 weeks. Desired Settlement: Since the error was done on their part, I would like the dress replaced with the size 10, and shipping paid for (both for shipping the size 8 back, and shipping the size 10 to us.) I would also like the size 10 dress shipped via next day deliver as the wedding date is August 15th and the first order took approximately three weeks.

Review: I placed an order for 2 flower girl dresses with this company on March 20, 2013. The website stated that it would ship in 1-2 business days. Once 2 weeks approached and I still had not received the dresses. I went back to their website to track the order. At this time, I also noticed they did not have a phone number anywhere on their site to contact them...you can only reach them by email. On their website, I logged into my account to find that the order said "processing." To date, it still says "processing." I have continually contacted this company by email to find out the status. All of my emails get an automated response stating that they received my message and will get back to me. Some of my emails actually get a reply and others are completely ignored. After 5+ emails back and forth I have yet to receive a status on my order. There last message to me said "do I want to cancel my order." At this point, I said yes, so I can find other dresses for the upcoming wedding. This was on April 23, 2013. I have yet to receive a refund of my order or the product in the mail.

Product_Or_Service: Flower Girl Dresses

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I want the money that was taken out of my checking account (since I used my Visa check card to place the order)refunded. The order number is XXXXX in the amount of $96.75.

Review: I made an online purchase for a dress on 1/17/14 and was charged $78.49 for the dress and the shipping. After a week of no update on my shipment I contacted them via email and was told that my order was to ship directly from the manufacturer and they would update me with a tracking number after contacting them. After another week no update I contacted them again telling them I had no received a tracking number and again go the response that my message was received and they would contact them right away. After another week I emailed them and requested a refund and have not gotten a return email. I have tried to contact them via telephone numerous times but havent been able to get through to anyone on any number that I have tried.Desired Settlement: I would just like my money refunded so I can use it to get my daughters dress for the upcoming wedding shes in.

Review: I MADE A PURCHASE ON 2/17/2012 FOR A FLOWER GIRL DRESS (MB152) WITH A COMPANY CALLED SUGAR GLAM AND ALSO KNOWN AS FLOWER GIRL PRINCESS. I PAID VIA CREDIT CARD IN THE AMOUNT OF $68.49.THERE WERE NO APPARENT PROBLEMS PLACING THE ORDER AND I RECEIVED AN EMAIL WITHIN THE WEEK MY DRESS WOULD ARRIVE IN 2 WKS.HOWEVER, WE RECEIVED THE DRESS THE FIRST WEEK IN APRIL FROM A COMPANY OUT OF LA. IT WAS NOT THE DRESS ORIGINALLY ORDERED.I IMMEDIATELY STARTED CALLING AND EMAILING THE COMPANY.THEY HAVE AN ON LINE SUPPORT BUT IT NEVER IS ON AND RESPOND WITH A GENERIC EMAIL.SHOULD YOU TRY TO CALL THEM, YOU RECEIVE THE ANSWERING MACHINE.THERE WAS A NUMBER ON THE SHIPPING LABEL FOR THE MIDDLE MAN COMPANY SO I CALLED THEM.THEY GAVE ME A NUMBER SO I BEGAN CALLING IT.AGAIN I GOT NO RESPONSE.AFTER MANY EMAILS I RECEIVCED A REPLY TELLING ME HOW TO RETURN THE DRESS FOR A REFUND.THEY TOLD ME I DID NOT NEED AN RMA# SINCE YOU CANNOT LOG INTO THEIR SITE.CUSTOMER SERVICE ADVISED ME TO INCLUDE ALL MY INFORMATION WITH THE PACKAGE, WHICH I GLADLY DID.TODAY WE ARE IN THE MONTH OF JUNE AND I STILL CANNOT REACH THE COMPANY AND HAVE NOT RECEIVED A FEFUND.THEY DO NOT REPLY NOR CAN YOU REACH THEM.I HAVE EVEN TRIED THEIR FACEBOOK PAGE.YOU CAN ALSO SEE ALL THE OTHER COMPLAINTS POSTED ON THE FACEBOOK PAGE,

Product_Or_Service: SATIN FLOWER GIRL DRESS WITH PURPLE PETALS & S

Desired Settlement: DesiredSettlementID: Refund

FULL REFUND AND COMPANY SHUT DOWN

Review: I ordered a dress from this website, they delivered it. They give you 7 days to return it. However, I emailed them because I had questions around the size and obtaining another dress as an exchange, and was assured that they would help me find another dress and I could wait. I did not hear back so knowing I had 7 days only, I called and tried the online chat to let these folks know that I wanted to find a different dress, I never got a response. By now 7 days had passed, so I sent the dress back with a note letting them know what had happened. The dress had never been worn and the tags were still on it. I have the receipt of delivery and yet they claim they never got the dress, to my credit card company that also investigated the charge, to no avail. I ordered a second dress and sent it back. They never acknowledged getting the dress and did not respond to my email about it, with the exception of an automated e-mail. So I am left with a 70+ dollar charge. When I visited their [redacted] page it seems other people have been taken by them as well and not had their money returned. The items are very affordable so most people might right it off, but I wanted to make you aware of their practices and that their customer service is non responsive, almost non existent and they are taking peoples money with their 7 day clause and practices of telling you a dress might be in and they will help you and extending the time in which they don't respond, have your merchandise and do not refund you.Please take note of this business as the parent company it is registered under is [redacted]Desired Settlement: I would like a refund, but more importantly I would like this companies business practices looked into and stopped.

Review: Placed order on April 5 they charged bank account 175.00 and then on April 19 sent electronic notice to usps then nothing more

I hav e emailed and called the number they give on web still no results no refund and no dress I have asked them to cancel order I cant get any information and need help in recovery of money they took from my account and no product deliveredDesired Settlement: I want all money they charged to my account on april 5 put back in my account and they can delete my info as a customer due to their poor service and the order to be canceled

Review: I have returned the dress as requested per their return policy due to the dress not fitting properly. I have made several calls and sent emails to find out when I will receive my refund. I returned the dress on March 12, 2013 and the company will not return my calls or my email. I cant understand why they would choose to keep my money when they have received the dress back two months ago. I understand the dressed need to be inspected when return for defects but, two months is plenty of time to inspect and process my refund per their guide lines given on their website www.flowergirlprincess.com.

Product_Or_Service: 02/15/2013

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like get the funds refunded to my account in the total of $83.48.

Review: I have tryed to contact Flower Girl Princess about a refund that I am due. when you call youi get a recording to leave a messge or try their online chat, the online chat is not working, when you send an email they send a automatic reply that says they will get with you in 48 hours which they never do.Refererence to order number XXXXX It is bad enought that they charge you a stocking fee for refunds and then you can not contact them to get an up date. the dresses were returned in February

Product_Or_Service: Two flower Girl Dresses

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I just want my refund and late fees for their lack of response, I was say based on me not being to contact them that I am not the only one with a problem.

Business

Response:

Consumer Response /* (3000, 8, 2013/04/22) */

From: [redacted] [mailto:[email protected]]

Sent: Monday, April 22, 2013 8:37 AM

To: [email protected]

Subject: Re: Revdex.com Complaint Case#84116681(Ref#84-87054738-84116681-6-320)

Once I told them that I was filing a complaint they refunded me my money, I still want consumers to know the issues that I had with them, I saw a complaint about the same thing before I ordered but thought it may be just one case but it's not.

Review: We purchased flower girl wings in February for a wedding in June and have not received them. We emailed and called with only one response saying they would look into it and we have not heard from them and have tried several times to get a response. It is now the beginning of May and we want the wings we ordered

Product_Or_Service: Flower Girl Wings

Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Replacement

I would like the wings delivered to where I requested and in record time for the wedding

Review: Took plastic off dress there were multiple stains on back of dress. Immediately took pictures of stains, left 2 detailed phone & live chat messages.

Invoice [redacted]. Received package around 4:45pm est. Friday, March 15. Immediately opened box and when I removed the plastic from the dress there are 5 stains (light brown color--maybe oil of some type?) on the lower left side on the back of the dress. Immediately took pictures of the stains, around 5:15pm est. called number on website (called number on the invoice sheet included with dress--wrong number), left detailed phone & live chat messages (once at 5:15pm Friday, March 15 & on Monday, March 18 around 10:00am est.). Their invoice states in bold: "if you feel your item is damaged or defective, contact us within 24 hours. We will replace your order." I did this immediately and have received no response to any of the 2 phone messages and 2 live chat messages. I paid by visa debit card $68.49. The dress cost new $54.99 and shipping was $13.50. I expect an undamaged replacement by this Friday, March 22 for my daughter's [redacted] or I expect a full refund. I have learned my lesson the hard way and will shop local in the future.Desired Settlement: I follwed what was stated on their invoice sheet so I expect a replacement by this Friday, March 22, 2013 in time for my daughter's [redacted]. Their website states this would be done for free since I contacted them within 24 hours of receiving the delivery. If this does not happen in this timely manner, I expect a full refund.

Business

Response:

Consumer Response /* (-5, 2, 2013/03/18) */

I have 2 pictures that I took of the stains on the dress if you would like me to email them to you.