Fly Jamaica Airways Limited

a) I purchase a ticket for a cousin to travel from Guyana to New York in February 2016, to urgently be at his brother sideWhen he arrived at the airport in Guyana he was asked to produce or show the credit card even though I had sent an email with pictures of my credit card to their officeFortunately, I had the pictures on my phone and my school allows some phone use in class so I was able to answer his call and send the picture of the Credit card use againHe was able to complete his urgent travel.(unnecessary b) Yesterday Sunday at 12.05, I purchase ticket for travel to USA from GuyanaAfter contacting another cousin, the passenger realized that the travel was not possibleI started searching for the procedure for cancelling the ticket- (there was a cancellation policy) but now where in the policy does it state that one needs to call to cancel the booking, so I eventually ended up calling Monday at pm, resulting in a penalty for cancelling outside of a hour window- if stated the call for cancellation would have been done soonerWhen I asked for a conformation email of the cancellation, was told that it was not policy to send email confirmation of the cancellation, however changes in flight arrangements would receive a change confirmation email(Fly-Jamaica needs to explicitly state in their policy the need to call to cancel booking, and confirmation of such cancellations.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved be]The only thing that I can say is true is that I got my money back, not because they refunded it but because I also filed a complaint with my credit card companyFly Jamaica never offered to put us on any other airline nor did they try to contact us about the cancelation of the flightWhen I asked the person supervisor he said I can look a flight myself because "Fly Jamaica does not do that"Fly Jamaica knew they only had one plane working for over a week and I was told by on of the agents that the flight was backed up when the bigger plane broke down a week ago, I was also told to write my name down on a sheet of paper because it was first come first get served to for the next flight out on 8/* In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Worst airline. Needed a refund from them since Nov 2018 and now its March 2019 and still nothing. The refund is from the plane crash in Guyana. They never answer their phones and I am getting no updates. This was for $760+

I made a purchase for two tickets in August of 2018 in preparation for a wedding. There is also a lot of other arrangement such banquet hall and hotel fee involved.. I have contacted Fly Jamaica on numerous occasions even send them a detail email of what I stand to lose if I don’t make this flight.. I have yet to get a return phone call or email 3 months later.. this is not the way to treat customers..I cannot afford to buy two other airline tickets and as you know the ticket price have since went up for the month of May hence the reason people buy way in advance..Fly Jamaica do the right thing and open up your phone lines, refund your customers.. this is frustrating.. you have taken away the excitement of planning a wedding since no one can now afford to replace their tickets on such last minute notice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The $voucher that Fly Jamaica has offered does not even come close to the amount that was paid for our tickets and the subsequent money spent on being stranded and my mom getting sick in GuyanaPlus it assumes that I would use Fly Jamaica again, which I would not even if it was free This airline has not made any attempt in my eyes to truly compensate for the issus caused from multiple cancelationsThey did not even offer lodging to stranded customers!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The passenger *** *** was unable to travel because of the cancellation of flight *** /May **, from New York to Kingston A request for full refund was submitted to our Refunds department for processing Information regarding the refund was sent to
*** ***, who had written to Fly Jamaica on the passenger's behalf. Please see below, the responses which were sent to *** *** *** on June *, 2017Warm regards,Jacinth M***Customer Relations Representative---Good Day *** ***,Our apologies for the inconvenience experienced due the extensive delay of our flights.As per your request, a full refund was requested on behalf of the passenger *** *** and will be applied to the card once the process is completed The time frame for processing is between six to eight weeks from the date of request.Regards,Fly Jamaica Airways*** *** *** *** *** *** *** *** * *** *** *** *** ***
*** ***
---Good Day *** ***,As per your request, a refund was submitted on behalf of passenger *** ***, ticket number *** We are unable to provide you with a refund receipt however, you may quote the following reference number when you call to check on the status of this refund.Regards,Fly Jamaica Airways*** *** *** *** ***
*** *** *** * *** ***
*** *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Mitchel G*** I have received a refund totaling $ from Fly
Jamaica Limited my total purchase was $I am happy with the resolutionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Mitchel G*** I have
received a refund totaling $ from Fly Jamaica Limited my total purchase was $I am happy with the resolutionThank you

At this time, I have been contacted directly by Fly Jamaica Airways Limited regarding complaint ID ***, however my complaint has NOT been resolved because:
They said the following "Please advise cancellation of all other bookings for a refund which takes 6-weeks to be processed"My original cancellation was since June **, It has been more than 6-weeks since I requested a cancellation from Fly JamaicaNow they are saying that it will take an additional 6-week for refund me back my moneyThey need to honor their policy and refund my money in the allotted time they specifiedThanks!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good afternoon *** ***,
*** *** *** * *** *** ***
*** *** *** ** *** *** *** ***Please accept our sincerest apologies for the delay in our responseWe deeply regret that your travel plans made with Fly Jamaica Airways were
disrupted and apologize for this. There has been a marked increase in the volume of correspondence that we have received in the last four weeks because of the disruption and this has negatively affected our response time. We have been doing our best to process all correspondence in the shortest time possible and appreciate the patience that you have displayed.We extend our condolence to all members of the bereaved family on the death of your Grandfather We are sorry to learn of the issues that you and your Mother experienced during your recent trip on Fly Jamaica Airways and truly apologize for any inconvenience caused. Fly Jamaica Airways is committed to providing caring and professional service and we strive to treat our customers as very special guests. It is regretted that your experience was not satisfactory and is in total contrast to our usual dedicated efforts to serve our customers.Flight disruptions are extremely costly to airlines and as such every effort is made to adhere to our published schedulesHowever, from time to time unforeseen circumstances do arise to frustrate this objectiveWe are truly sorry that this interfered with your travel plans.However, we do however appreciate how inconvenient this was for both of you and as a measure of our regret, we are offering each of you a discount voucher valued at One hundred twenty-five US Dollars (USD125.00). These vouchers are valid for one year from the date of issue and can be used to offset the cost of airfare for travel on Fly Jamaica Airways only.Please reply to this e-mail to indicate acceptance of this offer. We will then send you the details regarding redemption of the vouchers, as well as other conditions governing their use. In the interim, we await your response.Warm regards,Customer Relations Representative

Revdex.com:
At this time, I have not been contacted by fly jamaica regarding complaint ID ***
Sincerely,
*** ***

worst airline l have ever traveled with to many delays and no one is updating you on flight status. very rude employees .I am a senior citizen asked for a cup off coffee and never got it to take my meds. what a trip. my flight was schedlue to leave at 12.15 but never left until 4pm. sitting there hungry and no updates whatsoever. Also returning was the same thing , when I reached to n.y. at home all my stuff was spoiled. it was a very terrible thing to go through. very dissatisfied traveller.

[redacted]Complaint AnalystRE: ID[redacted]We are so sorry to learn of the issues that [redacted] Thomas and her party experienced last month and aplogise for any inconvenience caused.  Because of operational...

challenges which occurred, the departure of the referenced flight was delayed until August *, 2017.  Fly Jamaica did make an effort to contact passengers to advise them of the change in schedule and we truly regret that this interfered with their travel plans.  In keeping with the terms of our Contract of Carriage, we did try to re-route the affected passengers on other airlines.  However, this proved futile, as there were insufficient seats available.  Regrettably, we would not have offered hotel accommodation, as the airline is not obligated to provide overnight accommodation for passengers at the first Airport of departure shown on their Tickets.  [redacted] Thomas initiated a chargeback and the total amount being disputed (USD1936.74), was refunded on August **, 2017.  We reiterate our apollogyand hope that we can serve [redacted] Thomas and her party again soon.

Revdex.com:
At this time, I have not been contacted by Fly Jamaica Airways Limited  regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Fly Jamaica Airways Limited regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved be]The only thing that I can say is true is that I got my money back, not because they refunded it but because I also filed a complaint with my  credit card company. Fly Jamaica never offered to put us on any other airline nor did they try to contact us about the cancelation of the flight. When I asked the person supervisor he said I can look a flight myself because "Fly Jamaica does not do that". Fly Jamaica knew they only had one plane working for over a week and I was told by on of the agents that the flight was backed up when the bigger plane broke down a week ago, I was also told  to write my name down on a sheet of paper because it was first come first get served to for the next flight out on 8/*17. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

a) I purchase a ticket for a cousin to travel from Guyana to New York in February 2016, to urgently be at his brother side. When he arrived at the airport in Guyana he was asked to produce or show the credit card even though I had sent an email with pictures of my credit card to their office. Fortunately, I had the pictures on my phone and my school allows some phone use in class so I was able to answer his call and send the picture of the Credit card use again. He was able to complete his urgent travel.(unnecessary
b) Yesterday Sunday at 12.05, I purchase ticket for travel to USA from Guyana. After contacting another cousin, the passenger realized that the travel was not possible. I started searching for the procedure for cancelling the ticket- (there was a cancellation policy) but now where in the policy does it state that one needs to call to cancel the booking, so I eventually ended up calling Monday at 3.00 pm, resulting in a penalty for cancelling outside of a 24 hour window- if stated the call for cancellation would have been done sooner. When I asked for a conformation email of the cancellation, was told that it was not policy to send email confirmation of the cancellation, however changes in flight arrangements would receive a change confirmation email. (Fly-Jamaica needs to explicitly state in their policy the need to call to cancel booking, and confirmation of such cancellations.)

Worst airline to book with. unprofessional staff especially the ones from the NY office. London who works the night shift in reservation from NY is very unprofessional, she always answer the phone and then put you on hold gor 30 minutes and more and then cut you off without helping you. When you book a flight with them.. they forced you to send your government ID and credit card information to them... God knows how many people are seeing your personal info. this needs to be stop, no one shouldn't have to present credit card and ID after you pay for your flight. another thing... the airline is called fly jamaica... but it is not own and operate by Jamaicans... the name Jamaica is a brand and the airline doesn't represent the island!

A very harrowing experience whilst feeling unwell on a flight from Newyork to Guyana April with 2016.
I informed a stewardess that I felt light headed and short of breath. She brought a oxgen cylinder and placed an ill fitted mask, the oxygen had no effect what so ever, I did mention thid so I believe it was the only cylinder available on the flight. I felt my heart racing I informed the stewardess who preceded to take my pulse and told me I was bradycardic( my heart rate was beating below 60 beats per minute) which in fact my heart was beating very fast I could feel it in my chest. I am a retired cardiac Physiologist, so I was aware that my heart would have been beating a lot faster than she calculated.

I had to tell her that the information and diagnosis with the incorrect calculation, and no evidence of this without a electrocardiogram (a heart trace) I felt was incorrect. I now started to become very anxious as I now realized this particular stewardess was out of her dept.

At this point she did not consult anybody else who might have had more experience, I asked her could she take my bloodpressure I was informed they did not have a blood pressure meter. I now became very worried as it appears there wasn't any basic medical equipment on board. At this point I was very scared, the stewardess asked me if she wanted her to inform the captain to land the plane to get me to a hospital. I stated that was not my decision but hers.

I then said may be there is a doctor on board, again she asked me if I wanted her to announce it by now I was frantic. It so happened a doctor was sitting almost opposite the seat I was moved to. She responded to the announcement, the fist thing she noticed was the oxygen mask was not fitted properly and oxygen escaping through the mask. The doctor asked the stewardess how much oxgen she was giving me but in actual fact she was unable to tell the doctor.

The doctor checked my pulse and it was very fast, at this point she asked for a blood pressure meter and of course was not provided with one. Fortunately the doctor was able to rule out any signs of l a life threatening ilness but advised me to go to the hospital once I landed. The stewards did not liase with my self or the doctor, at I was not escorted off the plane as at this point I was still feeling unwell. I informed immigration I was not feeling well they allowed me to go straight through, although the incident form was handed in, I had to informed another imagration officer that I needed to see the doctor. Another member of staff overheard and said "oh you are the lady who was unwell on the plane with the form folded up in his hand. So by this time I was pretty disgusted by the whole thing, I did see the doctor, who informed me of high blood pressure I was given medication and send home I saw a doctor the next day.

So up untill this point I have not complained, infact I just wanted to forget this disturbing incident, after wrting this review I will in actual fact complain. I don't want this to happen to anyone as this could have gone horribly wrong and could well have been fatal. I believe training for basic life support needs to be implemented, basic medical equippment installed on the airgrafts and after care making sure the passengers are lead straight to a medic once the plane has landed.

Review: I book three ticket to fly to Jamaica on July **, 2014 and in the early morning around 2 am a representative call from fly Jamaica to cancel our flight due to mechanical problem. Due to the short term stay for [redacted] this was not an option to fly the next day. So Fly Jamaica told us we can cancel the flight and book another flight with another airline and send them our itinerary and they will reimburse us for the plan ticket. We also cancelled [redacted] ticket. The representative said that in-order for us to get a refund we need to send an email and it will take 6 weeks. When we call on Tuesday August *, 2014 the representative said that they had no record of our cancellation and that it will be another two weeks before they can start processing a refund. We ask to speak to a manager and no one has contacted us so far. Before this Tuesday, I called them twice with no response and send them two additional email on inquiry about the refund with no response. Please see below for my initial email detailing what I was requesting.

I, [redacted] and [redacted], will like a refund of the following plane ticket for the following passenger. We will also like a reimbursement for the differential portion of the ticket that we had to buy from Caribbean Airline due to the cancellation of our July **, 12:15 flight by Fly Jamaica. Please see below for the itinerary of our flight from Caribbean Airline. The only portion of the tickets that we are keeping is the August [redacted] ticket for Ethiopia [redacted]. Please feel free to contact us at ###-###-#### or ###-###-#### or via email at [redacted]: July ** Ticket Confirmation # [redacted] (Full Refund)

Ethiopia [redacted]: July ** Ticket_ Confirmation # [redacted] (One way ticket Refund to Jamaica )

[redacted]: Dec ** Ticket & Jan * Ticket_ Confirmation # [redacted] (Full Refund)

Thanks!Desired Settlement: I would like to get the money for the two way trip for [redacted] and the one way trip for [redacted] and Ethiopia [redacted].

Consumer

Response:

At this time, I have been contacted directly by Fly Jamaica Airways Limited regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They said the following "Please advise cancellation of all other bookings for a refund which takes 6-8 weeks to be processed". My original cancellation was since June **, 2014. It has been more than 6-8 weeks since I requested a cancellation from Fly Jamaica. Now they are saying that it will take an additional 6-8 week for refund me back my money. They need to honor their policy and refund my money in the allotted time they specified. Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,